Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExceptional and Proactive Payment Manager
I am highly impressed with the service provided by Joshua James as my client payment manager. He consistently answered all my queries to my complete satisfaction, leveraging his deep professional knowledge. Joshua is exceptionally proactive, ensuring a smooth and efficient process from start to finish. It was a pleasure working with him, and I highly recommend his services based on this great experience.
Khurram · 10 August 2026
Agent replied · 31 May 2026
Thank you for your wonderful feedback. We’re delighted to hear that Joshua’s knowledge, proactive approach and clear communication made the process smooth and positive for you. We’ll be sure to share your kind words with him.
★★★★★ 5/5
GoogleWe would like to sincerely thank Adam Burns and Aidan Murphy for their excellent support during the process of purchasing our apartment with RW Invest.
They were both professional, helpful, and always responsive. Throughout the entire process, they guided us step by step and made sure everything was clearly explained. Whenever we had questions, they answered quickly and gave us confidence in every stage of the purchase.
Their communication and dedication made the whole experience smooth and stress-free. We truly appreciate their support and highly recommend them.
De · 16 March 2026
Agent replied · 16 April 2026
We really appreciate your kind feedback about the support you received. It's great to hear that Adam and Aidan were able to ensure a professional and smooth process throughout your purchase. We are dedicated to providing clear communication and assistance, and it's rewarding to know this contributed to your positive experience. Your recommendation means a lot to us!
★★★★★ 5/5
GoogleI have to express my appreciation to RW Invest and my overall satisfaction with this company. Specifically to Tony Lum and Chloe Walker , in helping me achieve my investment goals. Tony has helped guide me through some difficult obstacles but it is clear he understands my needs but will anticipate problems so can provide a quick solution which helps accelerate progress and reduce delays.
Chloe is extremely efficient and knowing I can rely on her to be there is equally satisfying. I never have to wonder what is going on as her communication is quick and on point.
Congratulations on a well run company.
Krystaline · 16 March 2026
Agent replied · 16 April 2026
Thank you for sharing your positive experience and kind words about Tony and Chloe. Building trust and maintaining clear communication are values we prioritize, so it’s great to hear that this has made a difference for you. We’re thrilled to know you feel supported and confident in working with our team. Your feedback means a lot to us!
★★★★★ 5/5
TrustpilotExcellent support throughout the process
Kallum has been consistently professional, responsive and patient throughout the purchasing process. Whenever I needed assistance, he was approachable, courteous and genuinely willing to help. I have successfully exchanged contracts, and while the development is still under construction and completion is pending, my experience with Kallum's support throughout the process has been excellent. I truly appreciate his dedication and professionalism.
Bárbara · 3 August 2026
Agent replied · 24 October 2024
Thank you for your kind words and for taking the time to share your experience. We’re delighted to hear that Kallum has provided such professional, responsive, and supportive assistance throughout your purchase. We’ll be sure to pass on your feedback to him. Congratulations on your exchange of contracts, and we look forward to supporting you through to completion.
★★★★★ 5/5
TrustpilotI had a great experience working with…
I had a great experience working with Adam throughout my property purchase. He was always helpful, responsive and professional, and made the whole process feel much easier and straightforward. I really appreciated his support and communication throughout, and I wouldn't hesitate to recommend Adam to anyone looking to invest in property.
Abimbola · 15 September 2026
Agent replied · 24 September 2026
Thank you for your wonderful review. We’re delighted that Adam’s helpful, responsive and professional support made your property purchase feel straightforward. We truly appreciate your recommendation and wish you every success with your investment.
★★★★★ 5/5
GoogleThis is my first investment and I was very nervous about going into the unknown, Chloe has been so approachable and knowledgeable and made me feel at ease. She helped me with difficulties sorting out paperwork and even met with me to talk about the worries I had with it being my first investment. I am super excited to get started 😊 …
Kelly · 9 April 2026
Agent replied · 16 April 2026
Thank you for sharing your experience! We're pleased to hear that Chloe was able to support you and provide a positive start to your investment journey. Your excitement is contagious, and we wish you success with this venture!
★★★★★ 5/5
TrustpilotJosh of RW Invest
I have been dealing with Josh at RW Invest. He has always been very clear and supportive with any information given or needed. His response times are almost immediate and helpful. I can highly recommend Josh as someone who will get things done.
Robin · 24 August 2026
Agent replied · 24 September 2026
Thank you for your fantastic feedback. We’re delighted to hear Josh has provided such clear, responsive, and supportive service throughout. We really appreciate your recommendation and will be sure to share your kind words with him.
★★★★★ 4/5
GoogleThe service by Chloe and Joshua has been great, they're very helpful and informative. the only reason for dropping 1 star is because the law firm AI Law that was recommended, is more than i was initially expecting based on initial discussions and then they are charging a further admin fee for a second payment installment for the investment. the legal fees have been over £300 more than I expected. I mention this because I think if they updated their estimate, it would get around this for future clients :)
Tahmeed · 5 September 2025
Agent replied · 9 September 2025
Hi Tahmeed,
Thank you for your feedback! We're glad to hear Chloe and Joshua were helpful. We appreciate you bringing up the issue with the fee estimate and will review this with the firm to help ensure clearer communication in the future. Your input is valuable for improving our service!
★★★★★ 5/5
GoogleReally appreciate and enjoyed the support provided by the RW Invest team. Always ready to help to answer questions, accommodate requests when possible, and being on top of things. Special mention to Client Care Executive, Adam Burns, who has been outstanding in making the purchase process to the exchange of contracts be a smooth process.
Chun · 14 April 2026
Agent replied · 16 April 2026
Really appreciate and enjoyed the support provided by the RW Invest team. Always ready to help to answer questions, accommodate requests when possible, and being on top of things. Special mention to Client Care Executive, Adam Burns, who has been outstanding in making the purchase process to the exchange of contracts be a smooth process.
★★★★★ 5/5
TrustpilotGreat support
Both Tom and Adam were very supportive during the purchase process of the property. They informed me about every detail and tried to support during every step possible. Especially if you are first timer to invest in England like me, this is a good team to work with.
Mehmet · 15 May 2026
Agent replied · 31 May 2026
Thank you for sharing your experience! We're pleased to hear that Tom and Adam provided you with excellent support during your property purchase. We aim to assist at every step, and it’s great to know we were helpful for a first-time investor. If you ever need guidance or further assistance, feel free to reach out.
★★★★★ 5/5
TrustpilotExcellent experience of buying the flat…
Excellent experience of buying the flat with RW Invest. Ryan and Adam were fabulous with their communication and support through the process and even afterwards. Would recommend them to buy a property.
SBB · 26 August 2026
Agent replied · 24 September 2026
Thank you for your wonderful review. We’re delighted to hear that Ryan and Adam provided clear communication and support throughout your purchase and beyond. We truly appreciate your recommendation and wish you every happiness in your new flat.
★★★★★ 5/5
TrustpilotI had a great experience with RW-Invest…
I had a great experience with RW-Invest as a first time investor. The RW Invest team particularly Tom and Chloe my experience from idea to exchange seamless. Chloe was very approachable and kept me at ease explaining everything that needed to be done to meet the set timescales. Chloe is pragmatic and has a good commercial awareness while combining her administrative strength. Chloe handled the end to end process which helped staying on track.
Colin · 28 May 2026
★★★★★ 5/5
TrustpilotEfficient and smooth process
From beginning we had a great service from RW team, first from Ryan as our first point of contact when considering a purchase and then with Chloe, who from the moment we started with the process she has been extremely efficient by communicating promptly and moving things smoothly to secure the sale. She always responds quickly providing solutions and always meeting our needs. We are very happy with the service and looking forward to other possible investments with RW.
Esperanza · 12 August 2026
Agent replied · 24 September 2026
Thank you for your wonderful feedback. We’re delighted that Ryan and Chloe made your experience smooth, efficient and well supported from your initial enquiry through to securing the sale. We’ll be sure to share your kind words with them, and we look forward to supporting you with any future investments.
★★★★★ 5/5
TrustpilotI’ve had a really positive experience with RW Invest
I’ve had a really positive experience with RW Invest and wanted to give a special mention to Kallum, who showed me around Parliament Square in Liverpool.
Tony · 20 August 2026
Agent replied · 24 September 2026
Thank you for your wonderful review and for taking the time to visit Parliament Square. We’re delighted that Kallum, Peter and the wider team made you feel so welcome and that the visit gave you added confidence in your investment at The Gateway.
We’ll be sure to pass on your kind feedback to them. We truly appreciate your recommendation and look forward to sharing further progress with you.
★★★★★ 1/5
TrustpilotMoney burnt to a crisp
QUICK ONE FROM ME FOLLOWING YOUR REPLY which consisted of excuses, fables, more excuses and diagnosable pathological lying. Everything i said is 100% true - i don’t need to make stories up. You do - and consistently do. That’s another diagnosable issue. Get me evidence from the FCA that what you’re selling is legal then we can talk. Until then, i have my reply from them which is crystal clear.
Abdulwahab · 14 September 2026
Agent replied · 24 September 2026
Dear Abdulwahab,
Thank you for taking the time to leave a review. however, we must clarify that a number of statements in your review are inaccurate and misleading.
The two properties referred to were delivered by entirely different developers, and the circumstances surrounding each are distinct.
Regarding the first property, the appointed managing agent, an independent company entirely separate from RW Invest, identified the need for roof repairs and instructed the works using the building insurance provision. The managing agent administered this process independently, and RW Invest had no control over the events or the management of the repairs. The matter was ultimately resolved in accordance with the relevant lease provisions.
In relation to the second property, the managing agent is again a separate entity and is not part of, or under the control of, RW Invest. RW Invest acted solely as the sales and marketing agent for this development and was not the developer. The developer has already undertaken two previous roof repair projects at its own cost, with no costs passed on to investors. Following a prolonged period of severe weather, a full roof replacement is now required. The developer is funding the works upfront. As is standard for off-plan property investments, it is anticipated that the cost may be recovered over time through the service-charge budget. Consultation with investors remains ongoing.
It is also incorrect to suggest that Nexus Residential has no track record of completed developments. The use of a dedicated subsidiary or special-purpose vehicle (SPV) for an individual development is common industry practice. Such structures ring-fence a particular project and are generally designed to provide appropriate separation between developments.
Finally, it is categorically untrue to state that investment opportunities involving an optional guaranteed-rental arrangement are illegal, or that the FCA has issued communication to that effect. Any such assertion is unsupported and misleading.
RW Invest.
★★★★★ 5/5
GoogleThe whole process was made smooth and seamless thanks to Chloe, she was always available to answer any questions and was on the ball with the solicitor to make sure everything went smoothly. Not forgetting Max too who was brilliant. The whole team was amazing. Will highly recommend .
Marcin · 16 February 2026
Agent replied · 16 April 2026
Thank you for your kind words! We're thrilled to hear that Chloe and Max made the process smooth and seamless for you. Your recommendation means a lot to us, and we’re proud to have such a dedicated team.
★★★★★ 5/5
TrustpilotGreat company to work with
Great company to work with - Worked with Kallum, who I found to be honest, well intentioned and professional
ARIF · 11 September 2026
Agent replied · 24 September 2026
Thank you for your kind review. We’re delighted to hear that you found Kallum honest, professional and supportive throughout your experience. We really appreciate your recommendation and look forward to working with you again.
★★★★★ 5/5
GoogleI had a very difficult process closing a deal but RW Invest went the extra mile to keep everything rolling.
Shout out to Adam Burns for his excellent communication and all the work he put in to get this completed.
James · 14 April 2026
Agent replied · 16 April 2026
Thank you for sharing your experience. We're pleased to hear that Adam provided excellent support during a challenging process. Our team remains dedicated to assisting clients through every step of their journey.
★★★★★ 5/5
TrustpilotJoshua James was terrific
Joshua James was terrific throughout every stage of the payment process for my property purchase at West One. He was professional, responsive, and reassuring, keeping me informed and making sure everything ran smoothly. His clear communication and attention to detail made what could have been a stressful part of the purchase feel straightforward and well managed. I really appreciated Joshua's support and would be very happy to recommend him.
Raymond · 30 April 2026
★★★★★ 5/5
TrustpilotGreat customer service
This is company is doing very well and i have a great experience in dealing with their project. Mr adam who is associated with this company is very kind and honest person who guided me and assisted me throught my journey start from negotiating and finalising the contract. I wish him all the best and say more than thank you to him from me and my family.
Sheela · 25 August 2026
Agent replied · 24 September 2026
Thank you for your wonderful review. We’re delighted to hear that you and your family had such a positive experience throughout the process. Adam will be especially pleased to know that his guidance, honesty and support made a difference from the initial negotiations through to finalising the contract. We truly appreciate your kind words and wish you all the very best.
★★★★★ 5/5
TrustpilotI just wanted to take a moment to thank…
I just wanted to take a moment to thank Adam for his support throughout the purchase of my buy-to-let apartment in Manchester.
Anthony · 28 July 2026
Agent replied · 24 September 2026
Thank you for your kind feedback. We’re delighted to hear that Adam’s guidance, responsiveness, and attention to detail helped make your purchase a smooth and positive experience. Your recommendation is greatly appreciated, and we wish you every success with your Manchester investment.
★★★★★ 5/5
TrustpilotFantastic Personal Relation
I am Nabil Kabbani. Kabbani Property Development. I have completed an exchange with RW Invest, and this is my first of many to follow. Chloe has assisted me in numerous ways, she possesses excellent people skills. Her support and referral to a law firm were greatly appreciated. Her understanding of my difficult personal circumstances was second to none, and she managed to navigate the situation to guide me through the process. I cannot miss mentioning Hamid, who believed in my future goals. Chloe and Hamid are great assets to RW Invest. Thank you both.
Mrs · 12 May 2026
Agent replied · 31 May 2026
Thank you for sharing your experience and highlighting the support provided by our team members. We're pleased to hear that Chloe and Hamid contributed to making your process smooth and accommodating to your needs. Your feedback reinforces our commitment to excellent customer service. If you need any further assistance, we’re here to help, and we look forward to assisting you in your future endeavors.
★★★★★ 5/5
TrustpilotGreat experience
Sign-up for an off-plan experience went smoothly with the help of the RW Invest Staff most especially Anthony and Chloe
Lay · 31 July 2026
Agent replied · 24 September 2026
Thank you for your kind feedback. We’re pleased to hear your off-plan sign-up experience went smoothly, and that Anthony and Chloe were able to support you throughout the process. We’ll be sure to share your comments with them.
★★★★★ 5/5
GoogleMy experience is very positive. Especially the personal support from in my case Adam was great. He is very knowledgeable and follows up everything with great speed and if there are any questions he is always available.
Jeroen · 16 March 2026
Agent replied · 16 April 2026
Thank you for sharing your positive experience! We're thrilled to hear that Adam provided you with exceptional support and was able to assist you efficiently. We're proud to have team members like him ensuring our customers feel valued and supported. If you have any additional feedback or need further assistance, don't hesitate to let us know.
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