RW Invest Liverpool reviews

★★★★★ 1/5

Trustpilot

Very disappointing investment- property vacant again, significant rental income lost

I purchased a student property through RW Invest after being assured by their salesman that it would generate a strong rental return and be a solid investment Unfortunately, my experience has been very different. When I purchased the property, RW Invest assured me that thousands of students started their courses every year and that my property would easily be tenanted. They recommended that I sign up with Legacie Management and Lettings to manage the property. My property was left without a tenant for the entire 2024-2025 academic year, meaning I received zero income. I was informed 2 weeks ago that the tenant who was due to move in had backed out, it's now highly likely that I will lose another academic years income. I appreciate that no property investment can guarantee occupancy or returns. However, when an investment is marketed on the basis of its rental potential , my experience has fallen significantly short of what I was led to expect when I purchased it. Be very wary of the sales talk from this company!

Elaine · 7 October 2026

★★★★★ 5/5

Google

Very professional company that go out of their way to accommodate all your needs and questions. Sean Orrett and Chloe Walker were especially helpful. Chloe really went the extra mile to help negotiate problems that arose during negotiations with solicitors. Living in a different country and time zones she worked hard and with gusto to make this whole transaction work and work well. Many thanks to you both. This is my third apartment from RW Invest and all very smooth sailing, like a well oiled machine.

Peggy · 26 July 2024

★★★★★ 5/5

Google

I recently visited two show flats at the new Embankment Exchange development, guided by Hannah Joy from RW-Invest. Overall, I was quite satisfied with the build quality. The first show flat I visited was a 2-bedroom apartment. The kitchen was open-plan and equipped with an electric cooker, a full-sized dishwasher, a fridge, and an integrated dryer and washing machine. However, there was no cupboard cover for the dryer and washing machine, which was a minor drawback. Additionally, there were only 3.5 full-sized wall-mounted cabinets in the kitchen, and they did not reach the ceiling as shown in some photos in the Embankment Exchange info pack. Despite this, I felt the storage space provided by these cabinets was sufficient for our needs. The living room had laminate flooring, while the bedrooms were carpeted, adding a touch of luxury. Each bedroom featured an en-suite bathroom, a built-in wardrobe, and a working desk. Overall, I was impressed with the amenities in both show flats, despite noticing the gap between the cabinet tops and the ceiling, which I found is common in many homes from my online research. Additionally, Hannah Joy was very professional and answered most of my questions. She even provided Personal Protective Equipment, including safety shoes and hi-vis jackets, for my wife and me. In conclusion, I believe this new development has great potential. The build quality is good, and the amenities provided are satisfactory for modern living.

Tommy · 26 July 2024

★★★★★ 5/5

Trustpilot

Exceptional Service

I recently exchanged contracts on my second flat purchase through RW Invest, and once again, I am extremely satisfied with the service provided. From start to finish, the entire process was seamless and professional.A special shoutout goes to Chloe Walker from the RW Invest Client Care Team. Chloe was absolutely fantastic throughout the entire process. Her dedication to ensuring I had a smooth experience was evident from the outset in her proactive approach.Having purchased my first flat through RW Invest, I knew I was in good hands. The consistency in their high standards of service is commendable. They made what can often be a stressful and complicated process feel straightforward.Thank you, Chloe and the entire RW Invest team, for your support and professionalism.

Marios · 22 July 2024

★★★★★ 5/5

Trustpilot

Show Flats in Embankment Exchange

I recently visited two show flats at the new Embankment Exchange development, guided by Hannah Joy from RW-Invest. Overall, I was quite satisfied with the build quality.The first show flat I visited was a 2-bedroom apartment. The kitchen was open-plan and equipped with an electric cooker, a full-sized dishwasher, a fridge, and an integrated dryer and washing machine. However, there was no cupboard cover for the dryer and washing machine, which was a minor drawback. Additionally, there were only 3.5 full-sized wall-mounted cabinets in the kitchen, and they did not reach the ceiling as shown in some photos in the Embankment Exchange info pack. Despite this, I felt the storage space provided by these cabinets was sufficient for our needs.The living room had laminate flooring, while the bedrooms were carpeted, adding a touch of luxury. Each bedroom featured an en-suite bathroom, a built-in wardrobe, and a working desk.Overall, I was impressed with the amenities in both show flats, despite noticing the gap between the cabinet tops and the ceiling, which I found is common in many homes from my online research. Additionally, Hannah Joy was very professional and answered most of my questions. She even provided Personal Protective Equipment, including safety shoes and hi-vis jackets, for my wife and me.In conclusion, I believe this new development has great potential. The build quality is good, and the amenities provided are satisfactory for modern living.

Tommy · 20 July 2024

★★★★★ 5/5

Trustpilot

The staff at R W Invest are all…

The staff at R W Invest are all fantastic. I have purchased 2 apartments with them and everyone I have been in contact with couldn't do enough to help in the process. Just 2 of the stars (could have added many more) i dealt with were Chloe and Huw, both friendly, very helpful and patient.

Mark · 6 August 2026

★★★★★ 5/5

Trustpilot

We highly recommend RW Invest to anyone…

We highly recommend RW Invest to anyone looking for an experienced, reliable and knowledgeable professional company. We first dealt with Ben Owen, Property investment consultant, and can’t fault him at all, great personalised service. He was very professional and looked after our every need, testament to the company. Even their client care team, Chloe Walker and Rachael Barkley, are flawless and provided outstanding service and very professional, and it is complimented with Daniel Chapman, client relations manager, who is keeping us in the loop on the construction updates of the development monthly. We are more than delighted with their services throughout the entire process. They provided us with extremely helpful advise and guidance every step of the way and ensured that we understood all aspects involved in securing a property through them.

Stephanie · 28 June 2024

★★★★★ 5/5

Trustpilot

Great personalised service

Great personalised service! I was really happy with the service during purchase of my property. Andy and Chloe Walker were with me all through the process and it was great teamwork!The gesture that impressed me most is the way Kallum Holmes offered help to me two months after I became their ‘ex’ client! He called me twice on my international number and proactively helped me through my situation. Made me feel that I really mattered to them and wasn’t just a number!

Sangita · 26 June 2024

★★★★★ 4/5

Google

Had a great experience. Received detailed info and the follow up was top notch. Chloe Walker made me feel confident about my decisions and next steps

Nse · 16 March 2026

★★★★★ 1/5

Trustpilot

Avoid, avoid all 'property investment' companies, it turns out to be more trouble that it is worth

My experience shows that RWI act as pressure salesmen in the primary interest of 1)developers to sell their properties; 2) themselves to get their commission, at the expense of the interests of investors. For example, it is my experience and that of other investors I have heard from, that they present investment options to many investors on the basis that that deal is partially funded via mortgage at market interest rates; this is a marketing tactic they use to try to get you to buy multiple properties. It later transpires that those properties are unmortgageable, which places investors in a tight place. Worse still, for my conveyance, both RW Invest and its principal/developer, Caro, refused to provide crucial fire safety documentation that lenders require to mortgage the property. That is, RW Invest & Caro's actions have the effect of hindering investors' ability to obtain a mortgage, while simultaneously threatening to swallow the deposits of investors. Again putting investors in an impossible situation, and undue stress. Developer orientation - Example: RW Invest had ignored and/or dismissed several internal complaints I had made about their negligence and mismanagement of the conveyance. But, when I posted this review, they tried to have it removed and only at that stage responded to the complaints I made via multiple internal channels.They also failed to secure extensions to complete, in view of the fact that the delay in completion was caused by their & developer's mismanagement of the conveyance. This indicates to me that their primary objective is their bottom line, even if their actions place their investments at a high risk of losing their hard earned investment capital.RW Invest/Caro have poor conveyance management: E.g. myself and a number of other investors were promised an EWS 1 form (a requirement for a building of this specification) for a number of months by both Caro and RW Invest. This doc is necessary to arrange a mortgage. On their representations, we waited for months and that EWS1 never came. Instead of apologising and explaining that to investors, RWI start putting pressure on investors to complete knowing full well that RWI & Caro have prevented investors from completing. That is poor conveyance management & misrepresentation which puts investors at risk of losing £50k, as well as undue stress.Advice for investors considering working with RW Invest:At sales/pre-contract stage you should disregard representations that it's too early to get an AIP, or that the forms, permits etc to apply for mortgage will certainly be given to you at a later stage of construction, or representations made by RW Invest about the mortgageability of the property they are advising you to invest in. If you are relying on mortgage finance for your deal (as RWI advises you to), I would make the property being mortgageable a condition of the agreement to lease, or walk away from the deal. Reviews: I would wait until the end of the conveyance before leaving a review. In my experience, RW Invest sweeten up investors at the beginning (i.e. appearing to be very responsive, diligent, genuine) and then request for a review at that stage. Once you exchange contracts, things take a hideous turn. When you need to speak to someone, your client relationship manager is MIA. Things got so bad that I sent requests to two RWI personnel, to but me in touch with their MD. I was rudely shunned by the RWI personnel. After writing on TrustPilot, I approached them once again, hoping they would now take my complaint seriously & rectify. Instead, they responded justifying their negligent actions & taking an aggressive stance toward me.Very untrustworthy business and I hope for all investors out there RWI and Caro make amends.11 months since reservation - no property, threats to swallow my investment and acute stress due to RWI/Caro.Recourse:I know of & am connecting with other investors who have been misrepresented to by RW Invest & Caro, so should you want to talk/take action, feel free to reach out to my assistant at charlottehaggerty6 on gmail and she'll add you to the group. All the best with your investment journey.RachealUpdate: this is now with The Property Ombudsman. Over a year since RW Invest promised me high yield investment properties. Nothing to show for it apart from lost fees, unbelievable stress and being on the receiving end of corporate bullying from them & developer Caro.Also worth noting, that I'm told by other investors that one of their main developers, Caro, have breached the rental assurance agreement and investors have not been paid rent for 2 years.

Racheal · 20 June 2024

★★★★★ 1/5

Trustpilot

Avoid, avoid all 'property investment' companies, it turns out to be more trouble that it is worth

My experience shows that RWI act as pressure salesmen in the primary interest of 1)developers to sell their properties; 2) themselves to get their commission, at the expense of the interests of investors. For example, it is my experience and that of other investors I have heard from, that they present investment options to many investors on the basis that that deal is partially funded via mortgage at market interest rates; this is a marketing tactic they use to try to get you to buy multiple properties. It later transpires that those properties are unmortgageable, which places investors in a tight place. Worse still, for my conveyance, both RW Invest and its principal/developer, Caro, refused to provide crucial fire safety documentation that lenders require to mortgage the property. That is, RW Invest & Caro's actions have the effect of hindering investors' ability to obtain a mortgage, while simultaneously threatening to swallow the deposits of investors. Again putting investors in an impossible situation, and undue stress. Developer orientation - Example: RW Invest had ignored and/or dismissed several internal complaints I had made about their negligence and mismanagement of the conveyance. But, when I posted this review, they tried to have it removed and only at that stage responded to the complaints I made via multiple internal channels.They also failed to secure extensions to complete, in view of the fact that the delay in completion was caused by their & developer's mismanagement of the conveyance. This indicates to me that their primary objective is their bottom line, even if their actions place their investments at a high risk of losing their hard earned investment capital.RW Invest/Caro have poor conveyance management: E.g. myself and a number of other investors were promised an EWS 1 form (a requirement for a building of this specification) for a number of months by both Caro and RW Invest. This doc is necessary to arrange a mortgage. On their representations, we waited for months and that EWS1 never came. Instead of apologising and explaining that to investors, RWI start putting pressure on investors to complete knowing full well that RWI & Caro have prevented investors from completing. That is poor conveyance management & misrepresentation which puts investors at risk of losing £50k, as well as undue stress.Advice for investors considering working with RW Invest:At sales/pre-contract stage you should disregard representations that it's too early to get an AIP, or that the forms, permits etc to apply for mortgage will certainly be given to you at a later stage of construction, or representations made by RW Invest about the mortgageability of the property they are advising you to invest in. If you are relying on mortgage finance for your deal (as RWI advises you to), I would make the property being mortgageable a condition of the agreement to lease, or walk away from the deal. Reviews: I would wait until the end of the conveyance before leaving a review. In my experience, RW Invest sweeten up investors at the beginning (i.e. appearing to be very responsive, diligent, genuine) and then request for a review at that stage. Once you exchange contracts, things take a hideous turn. When you need to speak to someone, your client relationship manager is MIA. Things got so bad that I sent requests to two RWI personnel, to but me in touch with their MD. I was rudely shunned by the RWI personnel. After writing on TrustPilot, I approached them once again, hoping they would now take my complaint seriously & rectify. Instead, they responded justifying their negligent actions & taking an aggressive stance toward me.Very untrustworthy business and I hope for all investors out there RWI and Caro make amends.11 months since reservation - no property, threats to swallow my investment and acute stress due to RWI/Caro.Recourse:I know of & am connecting with other investors who have been misrepresented to by RW Invest & Caro, so should you want to talk/take action, feel free to reach out to my assistant at charlottehaggerty6 on gmail and she'll add you to the group. All the best with your investment journey.RachealUpdate: this is now with The Property Ombudsman. Over a year since RW Invest promised me high yield investment properties. Nothing to show for it apart from lost fees, unbelievable stress and being on the receiving end of corporate bullying from them & developer Caro.Also worth noting, that I'm told by other investors that one of their main developers, Caro, have breached the rental assurance agreement and investors have not been paid rent for 2 years.

Rach.S · 20 June 2024

★★★★★ 4/5

Trustpilot

My experience and engagement with the…

My experience and engagement with the Admin Chloe was highly responsive & professional to get the process going.

Rashmi · 15 May 2026

★★★★★ 5/5

Trustpilot

Perfect

Soon an update is coming just be carefull for now!!!!!!First of all This will be a long review and also I will update according to the process. It is a good company. after registered to their website Dean contacted with me. Dean is amazing. Everything he said was correct and he is helping a lot. we have already exchange the contract and waiting for completion. I ll update here after the completion too. After you agreed to buy Rachel, Sarah and Gary will contact with you. They are after contract team. They are good too. And after you agreed you have to deal with solicitors and official things. Chloe helped us and she was very very helpful and patient to us. So far all is good and waiting for completion. I double checked everything they told me and so far good. You can frustrate from process little bit so be patient little bit. As I said before Dean is key here. He knows a lot he is amazing. He is helping and educating you (ıf you dont know about real estate market). I will continue...

Izzet · 7 June 2024

★★★★★ 1/5

Google

I bought 2 off-plan properties in Liverpool, invested over £100k and both have failed to complete, losing my entire investment. RW actively encouraged me to buy from a developer they recommended who turned out to be a complete rip-off. There is an old saying “buyer beware” and it is very true. “All that glitters is not gold” and “if something seems too good to be true, then it is probably a lie” Be very careful if you’re intending to invest with RW and never invest more than you can afford to lose!

Robert · 27 May 2024

★★★★★ 5/5

Google

I love speaking with Josh. He’s very knowledgeable about the Manchester area and got and a couple of pretty good deals which included a back to market unit. Chloe was assigned to me after the sale was confirmed and she has been very helpful in getting all the paperwork in order and chasing down solicitors for me too! This help is invaluable if you’re not UK based in my opinion!

Patrick · 2 November 2024

★★★★★ 5/5

Google

RW Invest has been really communicative and professional throughout the process (so far) of the purchase of a new build. There were some hiccups along the way (as expected), from other parties, so I really appreciated that RW Invest was present and accountable throughout and worked to help resolve all issues effectively, thanks to Ryan, Craig and Chloe. Chloe as client care manager was really friendly, responsive, communicative and professional - kept me updated along the way and was really helpful, thank you!

L · 18 May 2024

★★★★★ 5/5

Trustpilot

Trustworthy 100%

Trustworthy 100%. I can without doubt, recommend RW Invest, as a buyer and a seller. I have always felt that I was completely informed and kept up-to-date with any news on the progress of my transaction. This outfit is a bunch of young professional enthusiasts that take pride in their work, I have enjoyed dealing with them over the last few years, firstly when I bought a property and secondly when I wanted to sell my property. This is the only property investment company you need, even more so if you are a non-resident. They gave me peace-of-mind every step of the way. Thank you to Daniel Chapman for all his help and honesty, and I have to mention Sean Orret, who sold me my first investment.

Ian · 13 May 2024

★★★★★ 5/5

Trustpilot

Special shout out to my Client Payments…

Special shout out to my Client Payments Manager Joshua for taking the time and steps to help me out during this whole process. He explained and waiting patiently all while helping me get the outcome I was looking for. Great service overall!

Bertha · 9 October 2026

★★★★★ 5/5

Google

Chloe Walker was very professional. Helped me feel comfortable with the process and offered help at all steps along the way. Thank you

Jigna · 19 March 2026

★★★★★ 4/5

Trustpilot

I had to

I had to trust a foreigner first (Daniel Woodbridge) but he convinced me with his professionalism. Rachael Barkley gave me the confidence I needed since I had no similar experience. I was guided by a good team.Unfortunately has been the apartment over a month since completion of purchase still not rented. I think it is a shame because I was told by RW (Daniel W.) that there is a long list of tenants who were interested in renting in this building. I suggest to buyers to insist for a written insurance or sth like that. Everything that says RW should be written and signed.

Maria · 1 May 2024

★★★★★ 5/5

Trustpilot

Property investment at Gateway Liverpool

Came to know about RW invest through one of the friends , who already invested in one of the premises . Got contacted initially by Anthony , who is one the property consultant and later guided by Adam West , who is one of the client care executive.I should say that I find Adam very professional and kept us updated during whole process with proper guidance. We are hoping to recieve exchange contracts and will be eagerly waiting for gateway liverpool to be completed.Well done team especially Anthony , Adam and Donna.

Anonymous · 24 April 2024

★★★★★ 5/5

Trustpilot

I would like to share my recent…

I would like to share my recent experience with RW Invest. We have purchased a unit through them for investment purposes. In the beginning, we were consulted by Michael, who was a real professional and explained every step clearly. Afterward, we were in touch with Adam Burns from the customer care department, who handled our case patiently and as smoothly as possible. There were some delays in proceeding with our case due to some issues on our end, but Adam was a real help and guided us in the correct order until we could fix it and carry on with the rest of the process. While the whole experience with RW Invest was pleasant, I would like to specifically thank him for all the effort and professionalism.

Vahid · 24 April 2024

★★★★★ 1/5

Google

Avoid at all costs. The initial interaction with Esther was all well and good but the development was delayed by more than 2 years. Then I couldn’t get a mortgage because no mortgage supplier would touch it seeing as it’s “high risk”. I was then left in the lurch and RW Invest were useless blaming it on the developer. I continued pushing and pushing and about a year later, I sold via RW Invest who took a nice 5% cut for reselling. It was a nightmare experience and I’d really recommend you to save your money and not invest in the scam as you’ll be left really disappointed.

Ibzaghi · 18 April 2024

★★★★★ 5/5

Google

I have witnessed Chloe engaging with clients coming from different parts of the world. I happen to be one of them. I can say that Chloe’s strength relies on: • Integrity: Chloe radiates honesty and truthfulness in dealing with the client • Competence: Chloe’s interpersonal knowledge and skills on the job are second to none • Consistency: Chloe is super reliable with good judgment in handling situations • Openness: Chloe goes the extra mile to share necessary information with the client • Promptness: Chloe laser beam focus on answering client’s call redefines what it means to “be there” for the client. To me, this is what defines trustworthiness. Why is this important in a client relationship, you may ask? Simply, managing complex client relationships across distance heavily relies on exhibiting such trust factors. I have witnessed on the job, Chloe embodying integrity, competence, consistency, openness, and promptness. Lucky is the client.

Michel · 18 April 2024