Trusted Agent profile · Liverpool
★★★★★
1,665 reviews across 2 platforms
Unit 101, Tea Factory, 82 Wood Street, Liverpool, L1 4DQ
Part of RW Invest, see every office.
RW Invest's office in Liverpool, at Unit 101, is rated 4.7 out of 5 across 1,665 reviews on two platforms, including 701 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
5/5
TrustpilotBrilliant experience with Lewis at L1
Lewis is a very friendly and informative person. He showed us around and answered all the questions we were confused about. Showhouse looks great, and I am sure tenants will enjoying living there.
Thank you very much Ash
5/5
GoogleAdam is very friendly, understanding and helpfull person. RW-invest is a reliable collaboration partner.
5/5
TrustpilotExcellent service so far
Excellent service so far from Dean Godwyn and Rachael Barkley. Rachael was proactive and efficient during the pre contract phase of our investment, providing excellent customer service. Hope the after sales team are as good!
Thank you, J. Our after sales will not let you down.
5/5
TrustpilotGuardian Angel
Rachael was most supportive during the process leading up to exchange of contracts. She also kept in touch with the solicitor to ensure the whole process went smoothly
Glad you are happy with our service
5/5
TrustpilotThank you.
Phoebe was very friendly and helped us through the buying process. We exchanged contracts last month for an off-plan property in Liverpool. She managed to get us a discount from the developer.Thank you Phoebe!
Thank you very much, Moe
5/5
TrustpilotOverall excellent experience
Very good communication, clarity of what happens when, and all queries dealt with very quickly - thank you Adam from the client care team.
Thank you for your comments, Ben
5/5
GoogleAdam was very pleasant to deal with and was pretty responsive. Thank you for a smooth transaction, has alleviated so many worries for sure.
5/5
TrustpilotWe done Great Job thank you
Hi, This was my first experience to own a property UK. Yeah finally we succeded. It is like a dream. RW invest really helped me about a lot of unanswered questions to me from the begginning to end with every single of details. Because it is totally new era for me. They are absolute professionals specially thanks Mr Thomas Southern Cleint Relations Manager and Mr Sean Orrett Senior Property Investment Consultant. If you also like to own a property and have a question mark. Consult them. They know what they do hundred percent. Thank you.
Thank you for your positive comments
5/5
TrustpilotAdam was very pleasant to deal with and…
Adam was very pleasant to deal with and was pretty responsive. Thank you for a smooth transaction, has alleviated so many worries for sure.
5/5
GoogleElement Building Unit Liverpool We decided to buy a unit at the Element building. Following a series of repeated queries from my wife and me (being overseas buyers),we got all answers we needed in time. Tayla was super prompt in her responses and so helpful! Daniel ignored the heavy snow and visited the site after our request to take latest photos of the building and send them to us immediately. Thank you guys!
5/5
GoogleWe are at post sale stage Honestly we had our doubts for a minute, but the way everything was handled in a professional and easy manner made us comfortable Special thanks to Andrew who was available to discuss whatever we needed, and Chloe who was enthusiastic to help and patient through the whole exchange stage
5/5
TrustpilotFriendly sevice
Our client care manager Chloe Walker was accommodating and friendly throughout the process. I am happy about the services I received.
Thank you for your kind feedback.
5/5
GoogleMichael Morrison 2 reviews 5 stars: Excellent Updated 8 Jul 2019 Review for Daniel at rw invest Daniel and all the team I have dealt with at rw invest have been extremely helpful at every turn. I am new to porperty investing and he has answered all my stupid questions promptly and with great professionalism. Michael Morrison 2 reviews 5 stars: Excellent 19 Jan 2018 Had an excellent experience buying a … Had an excellent experience buying a property through rw invest. The staff were very friendly and helped me with the process as well as finding me a lovely flat in my preferred location. Big thanks to Esther and clare and all the team involved
5/5
GoogleI want to express my deep appreciation and even admiration for the professionalism, responsibility and personal attitude of RW Invest employees, who were with me from the moment the sale started until the transaction was completed. I especially want to note the speed and professionalism of the answers, the constant willingness to help and advise. And here is my personal thanks to Daniel Stewart, Client Relations Manager and Lewis Francis, Property Investment Sales Manager for their impeccable service, getting into all the details and sincere concern for the client. Many thanks to RW Invest; many thanks, dear Daniel and Lewis! I definitely recommend RW Invest to all future buyers.
5/5
GoogleFirst time i want to RW invest i was very impressed by how they do things. There is no pressure sale at all they show you the developments available and you choose whats best for you. The best thing about RW invest is that they do everything that is promised to you. Through from day 1 when i put the deposit down to the day of the exchange they called me every 1-2 days to talk me through the process and what needs doing. Thank you Daniel Stewart!!! Hopefully this is the first of many more investments with your company.
5/5
TrustpilotGreat company! Great people !
My experience with RW Invest has been great since the beginning started out with Alexio helped us find the best suitable deal and explained all the questions we had related to the development. Then Rachael came in and guide us through the exchange. She has been very helpful and friendly. She is always quick to response and give us answers related to contract. We cannot be more happy. Totally stress free and full trust was built through the entire process
Thank you for taking the time to leave your feedback
1/5
TrustpilotIn your interest to read before using them...
It is in your/general public interest that you read this review before doing business with RW Invest or Caro developments.After almost 2 years of mental distress dealing with them, and now having to take them and Caro (dev) to court, this is my experience of RW Invest & some advice:1.Untrustworthy - they don’t believe their own words because in my case they made numerous promises/representations (e.g. mortgageability) then ran behind disclaimers of liability. It's advisable you engage a lawyer before having a single conversation with them.2.They & Caro lead you to believe that the build will come with fire safety docs required by lenders. They waited till PC before telling us the build did not come with these docs, putting investors in a precarious situation. How there are developers avoiding fire safety standards after Grenfell that sleep at night, is beyond me!? 3.Reviews - Have you read a review of an investor who has gone through the entire sales cycle, who has successfully completed + is enjoying the returns they promise you? Great marketing, but from what I can see opportunistic {e.g taking steps to frustrate my conveyance to swallow investor deposits} & demanding I take an honest review down.Their strategy is to get TrustPilot to take honest but negative reviews down (multiple times), or write threatening legal letters. Their rating on here can't be trusted by a company who does this. 4.RWI have to join a property redress scheme, they've chosen The Property Ombudsman Service. TPOS is a very biased property redress scheme. Check out the unanimous voice of thousands who have referred disputes to them on their TrustPilot page. Big takeaways from all reviews: 1) the agents fund them; 2) they legitimise the behaviour of the agents. In fact, my advice not to use TPOS, it’s a waste of 7 or so months, go straight to the courts. Other investors have had better joy with agents enrolled with the Property Redress Scheme.5.RWI send you pre-completed reservation docs, be careful. This is corroborated by another reviewer on here 12th March 2024.6.Use your own solicitor & take them to every single conversation you have with them - as before, they do not believe their own words, they run behind disclaimers.7.RWI + developer work against completion (e.g. by failing to grant the surveyor access on two occasions). They then hold onto investors deposits even when they are responsible for things going wrong.8. They do not respect your privacy - I sent a data subject access request in Jan 2024, they still have not responded & now ICO has warned them. They also continue to send me marketing messages in breach of my rights to privacy.Based on my experience, I would avoid a co like this. If you are still considering, then at the least, ask them to connect you with at least 3 clients who have gone through the entire sales journey & are enjoying the returns they promise/are pleased with the service end-to-end. Or have been able to mortgage the property they advise as being mortgageable.IMPORTANT - There’s a burgeoning group of investors who are taking legal/regulatory action against rogues in this industry. Drop charlottehaggerty6 on gmail a line to join. Important that scammers & rogues in the industry are held to account.
5/5
TrustpilotChloe Walker was extremely helpful…
Chloe Walker was extremely helpful making the process as smooth as possible.
Thank you Arjun! Our Client Care Team works tirelessly to support our investors through every step of the investment process, including post-exchange and throughout construction. We understand that keeping investors in the loop and being available for communication at every step is key to a stress-free investment, so we are over the moon to hear about your positive experience!
5/5
TrustpilotGreat experience
Great experience. Very helpful staff. Special thanks to Adam Burns.
Thank you for your feedback, Reha!
4/5
TrustpilotDaniel was very helpful with resale of my investment with RW invest due to unforeseen circumstances with short notice.He was very professional, kind and considerate in keeping me updated throughout.
Daniel was very helpful with resale of my investment due to unforeseen circumstances and he was professional, calm and understanding.He kept me updated throughout the process.
Thank you, Saumshi
5/5
TrustpilotI was very happy with the site visit…
I was very happy with the site visit today. My apartment at city residence looks great. And Daniel was very helpful in talking through the finer details of the sale.
Thank you
5/5
TrustpilotFantastic experience
Fantastic, professional service and thank you to Rachael for her amazing support throughout the process
Thank you Yasmine! Our Client Care Team works tirelessly to support our investors through every step of the investment process, including post-exchange and throughout construction. We understand that keeping investors in the loop and being available for communication at every step is key to a stress-free investment, so we are over the moon to hear about your positive experience!
5/5
TrustpilotThanks to Adam & Max
I had the pleasure of working with Adam Burns in my recent home-buying journey, and I couldn't be more satisfied with the experience. Adam's expertise, professionalism, and dedication made the entire process seamless.He was patient in addressing all my questions and concerns, ensuring I felt informed and confident at every step.His responsiveness and accessibility were exceptional, making communication smooth and stress-free. Thank you very very much. D. Leblebici
Thank you, Duygu
5/5
TrustpilotRachael was very professional and…
Rachael was very professional and provided us with a 5 star service.We Highly recommend Rachael and thank her for her professionalism and efficiency through the process of acquiring her apartment.
Great feedback, thank you
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for RW Invest, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. RW Invest hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Liverpool.
Yes. RW Invest won Trusted Agent in The Trusted Agent 2026 awards.
