Reeds Rains, Liverpool reviews

★★★★★ 1/5

Google

Very poor customer service. Organised to view a property, advised them I would be 10 minutes late and was told that was fine as the estate agent would also be late. I got to the property and phoned to see if I was at the correct place and I was advised that the estate agent was on his way. 10 minutes later the estate agent walks out of the front door saying I am too late, and I should have been there earlier. He was very rude even though his colleagues told me he had not arrived yet. Avoid, there are plenty of nicer companies in Liverpool. The reply below is poor. The customer service team told me the agent had not arrived which is why I waited outside. No 'break down in communication', simply them telling me the wrong information.

David · 25 October 2018

★★★★★ 1/5

Google

I moved out of the house I rented through Reeds Rains in February 2017. I would never rent a property through them again. We had lots of problems and issues with them. An example of the disgraceful way we were treated - We had moved out of the property and just over a week later received an email from them asking why we had moved the shed. It was in place when we left and we had not been back to the property. It was at the time of the exceptionally strong winds caused by storm Doris which I believe had moved the shed as it was much lighter since we had moved our belongings out I have included the email below we were sent. We were not asked if we had been back and moved the shed we were asked why we had. I would give them minus stars if I could. Photographs of the property inside and out were taken on the day we left. The guy taking the photos locked the property and we all left. Hello xxxxxxx I met with the Landlord on Friday in place of xxxxx and the landlord has requested an explanation for why the larger of the two sheds had been moved in the last week or so. She had specifically arranged to have the side of the smaller shed repaired on Friday only to find the larger shed had been butted upto the side giving no access. Can you please let me know the reason for moving the shed. Kind regards xxxxxxxxxxxxx

Simon · 25 October 2018

★★★★★ 5/5

Google

It was a great pleasure to be a tenant for this agency. Everything was expertly handled and Simon was a great point of contact for our needs. Any (of the very few) issues we had were sorted out immediately. I would have stayed with them longer but I had to move. Would reccomend them to anyone looking to rent in Liverpool.

Umair · 25 October 2019

★★★★★ 5/5

Google

Compared seven selling agencies, finally choice and entrust the agency to handle to sell me houses. no amount of words can't express my for the satisfaction experience. They do things very efficient and responsible, not because they want to sell deal and push down your prices, the biggest ideal price for the landlord get. I really happy, very trustworthy. I will highly recommend it. **Specially Kate Muirand, Oliver Hayden and Justin all are super friendly and nice.

Ying · 25 October 2019

★★★★★ 5/5

Google

I have made a big move from Ireland to liverpool and have had a great service recieved using Reed's rains. In particular Maggie and Tammy who went above and beyond to help us move in ! We are so happy with the place and everything they have done for my partner and I ! I would couldn't recommend them enough !

Riahannon · 25 October 2019

★★★★★ 5/5

Google

Thank you for the team at Reeds rains especially James who made my move into my new apartment a simple easy stress free process hes a absolute asset to the team and thanks to the company and james I will now look forward to my new life in the city !! Thanks guys x

Hayley · 29 July 2021

★★★★★ 5/5

Google

I had a very protracted sale with multiple issues but Justin Barton and Owen Diamond were great throughout. Good communication and assistance from signing contract to actual sale. Would highly recommend

David · 30 November 2023

★★★★★ 1/5

Google

AVOID! Truly bad service. We signed a contract to sell a property with them, because they said they will be able to handle it, and it will be better, if we gave them a single agency. What a mistake. Photographer arranged by them was really bad, they have placed our property wrong on the map, they had several spelling mistakes in one paragraph that has been published. On top of that, within the duration of the contract, they managed to book in one viewing. For people that could not afford the property. On the phone when trying to correct/change anything, the staff was extremely rude and unprofessional not wanting to share details like the end dates of our agreement. Please bare in mind, our expectation was very low knowing the state of the property market agencies, however they have still managed to outperform. Would give negative rating, if that was at all possible.

Rafal · 31 October 2023

★★★★★ 5/5

Google

After leaving a previous property management company for their poor service Reeds Rains have been a breath of fresh air. I have dealt with Tammy who has been excellent in managing the process. She has been very helpful and efficient. I would highly recommend Reeds Rains.

Georgina · 29 July 2022

★★★★★ 1/5

Google

I had a terrible experience with this property agent since we started the letting process until we moved in. Letting and property management both have communication issues, they never bother to reply your email or calls and what's the point of having a portal when you can't have the decency to update the tenants on the issues reported. I was so frustrated in the beginning but thought will try to be more patient dealing with them and avoid being a difficult tenant, but when things prolong for too long and disrupt our daily life, it is getting out of hand. Bad bad experience throughout, please rethink if you want to approach this property agent.

Aufa · 1 October 2023

★★★★★ 5/5

Google

We have rented our apartment in Liverpool through Reeds Rain for many years and have always found them to be helpful and efficient. Recently Sue has been really helpful in dealing with a number of issues with furniture and fixtures. She has been a great conduit between myself and the tenant.PositiveQuality

Diane · 26 August 2021

★★★★★ 5/5

Google

Tammy has been our main contact at RR in relation to the managed letting of our apartment. She, as well as other staff, has been highly professional, helpful and efficient. Highly recommend.

Ann · 25 August 2023

★★★★★ 5/5

Google

Thank you for the team at Reeds rains especially James who made my move into my new apartment a simple easy stress free process hes a absolute asset to the team and thanks to the company and james I will now look forward to my new life in the city !! Thanks guys x

Hayley · 29 October 2020

★★★★★ 5/5

Google

Would like to give a big thanks to Callumn Hughes, Reeds Rains Liverpool city centre.Callumn was my advisor when renting a property which had to be rushed through at short notice. Callumn was extremely helpful and guided me through quite a stressful process. Nothing was to much trouble. Callumn kept me informed at all times. Thanks Agaib.

Jacqueline · 25 October 2019

★★★★★ 5/5

Google

Thank you Tammy for helping me rent out my flat as quickly and smoothly as possible. Within 2 weeks all paperwork was done, tenant found & flat let out - amazing job! Wouldn't hesitate with Reeds Rains!

Neil · 31 March 2023

★★★★★ 5/5

Google

I contacted Reed Rains due to relocating from Birmingham for work. Lesley Farley was extremely helpful and knowledgeable about the local area. I did sign up for a flat using another agent but I would definitely recommend Reed Rains and wouldn’t hesitate in contacting Reed Rains in the future.PositiveResponsiveness, Professionalism

Jack · 26 August 2021

★★★★★ 5/5

Google

We dealt with Tammy at the Liverpool City Centre office. She was knowledgeable and super helpful. It was lovely to meet someone who was patient, understanding and always had a smile

Ruth · 12 August 2023

★★★★★ 5/5

Google

Ben was fantastic with helping me rent the apartment. He was patient with all my questions and went out of his way to help!!

Amy · 22 January 2024

★★★★★ 5/5

Google

Reeds Rains were fantastic with helping me sell my house. Many thanks to Justin and Maggie who were both amazing in guiding me through the process. Would definitely reccomend to anyone wishing to sell their property. Thank you so much Sharon .

Sharon · 29 July 2022

★★★★★ 5/5

Google

Reeds Rains in Liverpool, great professional team providing very good service. Justin has been very supportive and professional throughout. He really knows his job. As soon as he advertised our Property we had a buyer. Thank you Justin.

Valeri · 1 December 2022

★★★★★ 5/5

Google

I just want to leave a review for a woman I have been dealing with called Tammy Harper. She has been truly brilliant from start to finish in helping me find a property and then helping me get everything sorted out and over the line. I can’t thank her enough! Amazing service

Jack · 15 December 2024

★★★★★ 5/5

Google

Justin was fantastic from first contact, coming out to flat and then helping the smooth sale of the flat in Coburg Wharf and Jack was great -helpful courteous in arranging viewings and clinched the final deal! would definitely recommend them both and Reeds RainsPositiveResponsiveness, Quality, Professionalism, Value

Gillian · 26 August 2021

★★★★★ 5/5

Google

I have recently rented a property through Reeds Rains Liverpool. I can't thank Olivia enough for the help and support she has provided throughout the application. She kept me informed from the viewing stage up until signing the tenancy agreement. She answered all my questions and was very responsive. Thanks Olivia!

Rebecca · 24 September 2020

★★★★★ 5/5

Google

Excellent, professional service. Maggie and the team were attentive to detail and followed through until completion. I will now be using ReedsRains Liverpool to manage my properties as their level of service is absolutely brilliant.

Rav · 30 January 2023