Trusted Agent profile · Liverpool, Merseyside
★★★★★
432 reviews across 2 platforms
24b North John Street, Liverpool, Merseyside, L2 9RP
Part of Reeds, see every office.
Reeds's office in Liverpool, Merseyside, at 24b North John Street, is rated 4.0 out of 5 across 432 reviews on two platforms, including 429 Google reviews rated 4.0.
Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
1/5
GoogleTried to rent a car parking space with reeds rains in the building we live in. Enquired about the parking space for around a month. Always got told to call back because management wasn’t there. Even when we did call back at a later time or a different day no one seemed to be able to help us. Continued to call and email. Ended up getting a parking ticket as there was no where to park. Called up again to enquire about the parking space to be told the space has now gone.
5/5
GoogleAs landlords of multiple properties in the North West, Leighton McMylor has been our go-to Property Manager for the last 8 years. He is professional, efficient and his vast experience of the industry means he is a very safe pair of hands in what can sometimes be an erratic marketplace. Always polite, helpful and an excellent communicator we trust Leighton and his judgement implicitly, he keeps both us and our tenants well informed at every stage and goes above and beyond to ensure all runs smoothly. I cannot recommend him highly enough.
5/5
GoogleReeds Rains has supported me renting my apartment out on a few occasions now and the service has been great from Tammy and the team. Really quick to communicate and support with so much behind the scenes. They have been a true asset for supporting me with my apartment. Thank you!
5/5
GoogleI went to Reeds Rain to relocate to Liverpool for work. I found an amazing flat for rent, Daniksh has been very helpful, available and professional whenever I needed help. Even after I moved into the house he's been ready to help me out with a few minor issues in the apartment. Would definitely recommend Reeds Rain if you're moving to Liverpool.
5/5
GoogleWell what can I say. The service I received during a very long flat sale, has been OUTSTANDING! Justin and the team have worked tirelessly, loading between solicitors and both parties to ensure we got the sale through. I can’t recommend this team highly enough. Totally professional and fast to respond. Thank you Reeds Rains and especially Justin. You’ve been brilliant! 🥰
5/5
GoogleCouldn't recommend Reeds Rains Liverpool any higher. Both Owen and Kalim were fantastic, really attentive, informative and helped me throughout the whole process. I can't thank them enough for their 5 star service. I'll be using them again in the future for sure!
5/5
GoogleHaving just rented a property through Reeds Rains I could not recommend them enough. From start to finish the service provided was outstanding and professional. I'd like to give a big thanks to Olivia for her help and communication throughout the process, she made it much easier and relaxing. I would highly recommend using Reeds Rains and can not thank Olivia enough, and I will be using them again in the future.
5/5
GoogleI’ve had a very positive experience with Reeds Rains! Ben made this process very easy and streamlined, keeping me up to date at each stage, going above & beyond to help out, and has been super responsive, professional and friendly. Definitely recommend
5/5
GoogleTammy has been an excellent letting manager from the get go, very fast at getting back to emails and getting the market advertised with the best possible market rents available. Will definitely continue using Reeds Rains for the future, as long as Tammy remains at the branch and will most definitely get all future properties let through her.
5/5
GoogleAbsolutely faultless service! We bought our property via Reeds Rains Liverpool, and I can honestly say, they made our overall experience so much easier. In particular, Maggie was always really professional and responded to our enquiries in a prompt, professional and courteous manner. Would highly recommend this agent! The entire team was always excellent.
5/5
GoogleExcellent service from start to finish. Bought a property through them with excellent service, then let a property through them. Tammy and Tom have been amazing, very efficient, knowledgeable, polite and always on hand to answer any questions. Tammy put me at ease when I met her and has been a pleasure to work with. Will definitely be using them again.
5/5
GoogleHad a fantastic experience with Tammy. Was very understanding of our needs and we ended up going with the first place she showed us. Everything was very straightforward and easy to complete. We were moved in within a week or so which was great as we needed somewhere quickly. Would definitely recommend them to friends and family.
5/5
GoogleJust like to thanks Justin and Owen for their help in a friendly but proffesional way in which the sale of our apartment was concluded.
5/5
GoogleThank you to the Reeds Rains team for managing my move in at Waterloo! Great service, especially James who was very professional such an asset to the team.PositiveQuality, Professionalism
Hello Charlotte, Thank you for the review and kind words. Jame really is a credit to the team and I am happy he was able to help you with your move.
5/5
GoogleAbsolutely faultless service! We bought our property via Reeds Rains Liverpool, and I can honestly say, they made our overall experience so much easier. In particular, Maggie was always really professional and responded to our enquiries in a prompt, professional and courteous manner. Would highly recommend this agent! The entire team was always excellent.
1/5
GoogleAbsolutely unprofessional. It took 2 weeks to try and arrange access to view a property I liked. And when they finally arranged the access, they never sent a confirmation and left me in huge uncertainty, despite informing them that it will be 5 hours journey to travel to Liverpool. On the day of the viewing, they raised the asking price up by £5K and said, the vendor just advised so. The property has been on the market for over 5 months and they just sold another similar unit in the same building for over £25 K less. Just shows how playful they are. On the viewing, the agent couldn’t answer a single question. If felt like they just hired him that morning, and he had no clue what was happening. I am extremely disappointed with their poor communication and lack of organisation and would certainly not recommend doing with business with them.
5/5
GoogleMaggie Lyons made the process of renting for the 1st time in 55 years a smooth and pleasant one! She communicated really well and helped me navigate all my 'technical' challenges. Would use again!
Thanks Deborah, the team here at Reeds Rains wish you all the happiness in your new property!
5/5
GoogleReeds Rains Liverpool were excellent throughout the sale of my property. I was kept updated consistently and whenever I asked for an update they would chase it the same day and provide a response. I am very grateful for their efforts and would definitely recommend their services.
1/5
Google1* because is the minimum that I can. It's the worst kind of service IveI been exposed for a long time. If you don't want to help your customers, it's better you say it. The customer service is horrible. They just act when there's money involved. We're paying 925£ for an apartment with broken chairs, a broken washing machine, broken hitters...etc and also they gave us the apartment plenty of dirt. After 4 months they didn't give us a solution and Jasmine, the manager, never replied our emails and when we go to the office they always have excuses. Please don't work with them. A totally unprofessional team who don't help you and just looking for money.
Miss Navarro, I am so sorry that you have not had the level of service I would normally expect from the branch. Please can you get in touch with me directly as I would like to ensure any issues you are having are dealt with promptly. Please email me on Kate.muir@reedsrains.co.uk Thank you. Kate, Branch Manager
1/5
GoogleI am currently using this agency to view a few properties. When I initially enquired about a couple of properties to schedule a viewing they told me about another property "around the corner from a train station" which fit our criteria, so I also scheduled a viewing for that one based on their comments. When I checked it was 30 minutes away from the nearest station which doesn't fit our requirements. I tried to cancel that viewing not to waste anyone's time, they kept insisting in keeping the viewing and it took me 3 times to finally cancel it. So far I'm not impressed at all by the service I'm receiving from them.
Miss Montero, we can only apologise that you haven't been happy with the service you have received in branch. We do try our very best to find the perfect property for everybody and fit everyone's requirements and again apologies that we couldn't on this occasion. Please feel free to get in touch so we can address this for you and potentially still find you somewhere. Kind regards, Reeds Rains Liverpool City Living
1/5
GoogleWorst organisation I have ever had to deal with. We source properties in Liverpool City centre and have actually now had to stipulate in our contract that we don't deal with these guys due to how much time has been wasted (the only agent we refuse to deal with in Liverpool). Incompetent, rude, unprofessional and I would think very hard before using them to sell your property. They have a really bad name anyway though if this stops even one person being another victim of their bad practice it will be time well spent. Please don't risk selling your property with these guys as they make it so difficult for any potential buyers to see your place. One of those agents that use "viewers" so that when you do actually finally get in one of their apartments they dont have a clue about the property. To think they charge a percentage of a sales price is outright scandalous.
Hi Louie, Thank you for your feedback, we're really sorry you're unhappy with the service you received. If you would like us to look into this or to provide us with more feedback, you can put in a complaint by following this procedure: https://www.reedsrains.co.uk/contact-us/sales-complaint Kind regards Reeds Rains
5/5
GoogleFrom the first cold visit to the branch via viewings and offers through to completion today, it's been a smooth journey thanks to Maggie and Jack. In control always, and always friendly and approachable. Highly recommended - so much so, we've bought another property through them!
5/5
GoogleWe have recently sold our house with Reeds Rains and would highly recommend them. Maggie, Justin and the team were very efficient, kept us informed of viewing and offers. It made the entire house sale experience very easy and we would be happy to use them again. Thank you
5/5
GoogleI had been trying to sell my apartment in Liverpool for almost 3 years. I changed to Reeds Rains and it was sold within 3 months. Maggie Lyons was absolutely brilliant. Very professional and always there for you. I would definitely recommend ! Thank you so much from Jacqueline
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Reeds's Liverpool office has 432 reviews across two platforms: 429 on Google, 3 on Yell.
Reeds Rains, Liverpool is rated 4.0 out of 5 across all 432 reviews, and 4.0 out of 5 on Google from 429 reviews.
Reeds Rains, Liverpool, 24b North John Street, Liverpool, Merseyside, L2 9RP.
