Reeds Rains, Liverpool reviews

★★★★★ 5/5

Google

Really good experience with Reeds Rains Liverpool City Centre when renting out my property. They were quick to get it listed and kept things moving without any hassle. There were a few teething issues when the tenants first moved in, but everything was handled smoothly and without much stress on my side, which I appreciated. Shoutout to Lewis and especially Tammy, both were easy to deal with, responsive, and on it throughout. Overall, very happy with the service and will keep using them going forward.

Alex · 30 March 2026

★★★★★ 5/5

Google

Sam here had a he beat experience using reeds rains for both selling and buying properties in my time living in Liverpool. Jack is an asset biggest smile going and extremely helpful. Justin is amazing on the phones and full of knowledge! Caitlyn has been great with majority of the viewings aswell and the wider team is always there to answer the phone and chase the other side. Would goggles recommend to anyone looking to buy or sell

KONZ · 21 August 2026

★★★★★ 5/5

Google

Having been trying to move to Liverpool since October, I couldn’t have asked for better help from Tom. He was great at showing me around the place and fit me in on a Saturday. There were a few hiccups along the way, no fault of ReedsRains, but they made sure they sorted everything super quickly! Overall a great service was provided!

Charlie · 23 March 2026

★★★★★ 5/5

Google

Big shout out to Tammy Harper. I met Tammy when she came to appraise my property for a rental. Tammy was very punctual, highly professional and extremely polite. She is a credit to Reeds Rains, and genuinely a really nice lady

Ann · 22 June 2026

★★★★★ 5/5

Google

Thomas has been nothing but a help since the start of this process. His communication is excellent and he has not hesitated whenever we have had a problem or just a question. I recommend this agency just because of that.

Sam · 22 June 2026

★★★★★ 5/5

Google

Lewis was incredibly helpful throughout the whole process. He was professional, responsive, and always kept me updated. His support made everything much easier and less stressful. Highly recommended, excellent service from start to finish.

Abdulelah · 22 June 2026

★★★★★ 5/5

Google

I can’t thank Hayley enough for all her help with my new home. She was absolutely brilliant from start to finish! Buying a home can be stressful, but Hayley made the whole process feel smooth and manageable. She was always professional, approachable, and quick to respond to any questions I had. Her knowledge and support really made a difference, and I always felt like I was in safe hands. Nothing was ever too much trouble for her, and she went above and beyond to make sure everything was sorted. If you’re looking to buy or sell through Reeds Rains, I would highly recommend asking for Hayley. She truly cares about her clients and delivers outstanding service. Thank you again for everything!

TG · 13 March 2026

★★★★★ 1/5

Google

I decided to withdraw my property of this company and got hit with a £142 bill. Video fee from 11 months ago?? and £42 money laundering check . I found this company to be very unprofessional , sending buyers who hadn't even put the house on the market. Not asking the phone at weekends and after reducing my house by £25,000 , they now said to reduce it by another £50,000 , that will certainly get a sale .. My advice go somewhere else . They have refused to take the house of the market until the bill is paid..

Maria · 22 June 2026

★★★★★ 5/5

Google

The letting team in the Liverpool city centre branch are nothing short of amazing. They couldn’t have helped me more. Every question, query and worry was answered without hesitation. Hayley Hughes is nothing short of perfection and professionalism. Thank you Reeds Raines. Thank you.

Faye · 13 March 2026

★★★★★ 5/5

Google

Tom was quality throughout the whole letting process and very helpful. Always replied quickly to any queries and questions.

Ewan · 25 July 2026

★★★★★ 5/5

Google

I dealt with Lewis during my move and he was super friendly and a great help. If there was a hurdle I ran into, Lewis was available immediately to help me out. Also received a lovely welcome package. Great service from Lewis and the Reeds Rains group

Alannagh · 13 December 2025

★★★★★ 5/5

Google

⭐️⭐️⭐️⭐️⭐️ I had an excellent experience with Reeds Rains Estate Agents Liverpool. Their team was professional, knowledgeable, and highly attentive throughout the entire process. They took the time to understand my needs and provided clear, expert guidance every step of the way. Communication was always prompt and transparent, which made everything smooth and stress-free. I especially appreciated their attention to detail and commitment to delivering the best possible results. I highly recommend Reeds Rains Estate Agents Liverpool to anyone looking for reliable and high-quality real estate services. I would gladly work with them again!

Mahmuda · 6 April 2026

★★★★★ 5/5

Google

As a first- time seller, i couldn't have asked for a better experience than the one we had with Reeds Rains Liverpool. From start to finish, the team made the process seamless and stress-free. Jack, Owen, and Maggie were fantastic during the show rounds, always punctual and professional. Jack in particular went above and beyond, providing a wealth of information before each meeting, which made me feel confident and informed at every step. Justin, the branch manager, is truly an asset to the company. He handled every question or concern with ease and was always available to guide me through any challenges we faced. His expertise and dedication made the entire process much smoother than we anticipated. If you're considering selling your property, I can't recommend Reeds Rains Liverpool enough. Their service is top-notch, and the team is exceptional in every way. I am incredibly grateful for their hard work and couldn't be happier with the outcome!

Charles · 9 October 2024

★★★★★ 5/5

Google

I've just recently used Liverpool Reeds Rains Lettings to help rent my property out and I couldn't be happier with how the process went. From the first consultation to post completion, every step of the process was handled with care, hard work & dedication by the team. They're really friendly and passionate about their work, answered all of my questions quickly, and helped me get all of the legal paperwork organised. The information supplied by the wider business is excellent as well. You're in very safe hands with this branch!

James · 13 February 2026

★★★★★ 5/5

Google

Brilliant service from Reeds Rains in particular Tammy and Hayley. They found me a tenant very quickly and went above and beyond to help with various issues I had along the way. Highly recommended.

Liv · 13 December 2025

★★★★★ 5/5

Google

Best experience with a lettings team by far, thank you Hayley Huges for all your help!

Jackie · 13 March 2026

★★★★★ 5/5

Google

Reeds Rains Liverpool City Centre are absolutely fantastic. Tammy, Hayley, Thomas, Lewis and team are just the most organised I have ever …

Gary · 13 November 2025

★★★★★ 1/5

Google

As a landlord who had the misfortune of entrusting two properties to Reeds Rains Liverpool City Centre, I cannot stress enough how utterly incompetent and unprofessional this company is. From start to finish, my experience was a nightmare. First and foremost, they failed to return my tenants' deposits in a timely manner, which created unnecessary stress and frustration. The staff (especially Leighton McMylor - lettings manager, and Ben Latham who's an ex lettings negotiator) are rude and dismissive, showing a complete lack of respect or care for landlords or tenants. To make matters worse, they have an unbelievably high turnover rate, with new staff seemingly replacing the old ones every month. This meant I was constantly dealing with unfamiliar people who had no idea about my properties or ongoing issues. They didn’t even bother to inform me when staff left, so I often wasted weeks waiting for responses from people who no longer worked there. Their negligence doesn’t stop there. They completely failed to conduct the regular inspections they were contractually obligated to perform. This left my properties vulnerable and unchecked for damage or maintenance issues. Even worse, they allowed tenants to leave before their contracts ended without my knowledge or approval, directly causing financial loss. The lack of communication is staggering, emails go unanswered for weeks, if they’re answered at all. On top of all this, they stopped my insurance from paying out for the tenants they irresponsibly let go early, leaving me with no recourse for the financial damage they caused. It’s clear Reeds Rains Liverpool only cares about taking fees while providing absolutely no service in return. Their incompetence, dishonesty, and lack of accountability are appalling. Save yourself the stress, financial loss, and frustration, do NOT work with Reeds Rains Liverpool. They are the absolute worst letting agents I’ve ever dealt with.

Gulsah · 25 December 2024

★★★★★ 5/5

Google

Helpful and friendly team. Helped us get tenants and willing to go the extra mile to help out. Importantly they always answer unlike some other agents in Liverpool. Would recommend.

D · 22 June 2026

★★★★★ 5/5

Google

Great rental service, had a few issues with council website, but guys sorted this out with ease. Would highly recommend and use again when other properties become available.

Paul · 22 June 2026

★★★★★ 5/5

Google

I recently bought my new home through Reeds Rains, and I couldn’t be happier with the experience. The whole team was professional, friendly, and always available to answer any questions I had. They kept me updated throughout the entire process and made what could have been a stressful time feel smooth and straightforward.

MAHER · 13 November 2025

★★★★★ 1/5

Google

If you choose to work with them, I strongly recommend documenting every single interaction in writing, every email, every phone call, every promise. I learned this the hard way and ended up losing nearly £1,000 in fees because they mis-sold me a property. As a disabled individual, parking was a non-negotiable requirement, yet I was assured the property came with an allocated parking bay, on two desperate viewings, with two different Reeds Rains agents. Six months into the purchasing process, I discovered this was untrue. Despite bringing this to their attention, Reeds Rains has neither offered an apology nor taken responsibility for the misinformation. Conveniently, they claim to have no recollection of our conversations. Navigating property viewings with mobility challenges is difficult enough without being misled. I was let down by Owen Diamond and another young woman with blonde hair whose name I can’t recall. If you value transparency and honesty, my advice is simple: stay away from Reeds Rains.

Reem · 2 December 2024

★★★★★ 5/5

Google

An excellent service provided by Reeds Rains from start to finish. Justin and Oliver were great in keeping us up to date with all proceedings and very quick in answering any queries by phone or email. The whole process was managed really well with minimal fuss. No pressure and always a pleasure to deal with. Justin was very confident about the sale of the property and the expected price the auction would fetch. It was even better when the expected price was exceeded by almost 7%.Highly recommended!

Tarsem · 25 October 2019

★★★★★ 1/5

Google

I feel compelled to share my utterly distressing experience as a tenant with Reeds Rains, Liverpool City Centre Branch. The living conditions in the apartment, managed by this agency, have been nothing short of a nightmare. From day one, promises of a functional lift turned out to be false. Three years of climbing six flights of stairs due to a perpetually broken lift is just the beginning. The downstairs toilet, supposed to be part of a 2-bath apartment, was unusable for the first 6 months, and even after countless complaints, the plumber's "fix" rendered it practically useless. The electrical outlets in the apartment resemble a hazard zone, with exploded sockets in one room plunging it into permanent darkness. Despite repeated complaints, no action has been taken, leaving me in a potentially dangerous situation. Radiators broken, making winters unbearable, and as if that's not enough, the boiler broke on November 17th. Two weeks without hot water or heating in November is not just inconvenient; it's unacceptable. Despite reporting the issue promptly, the letting agent and plumber seem to have vanished, leaving me without updates or resolutions. My recent attempt to address these issues at the Reeds Rains office on November 30th was met with a property manager who was not only rude and accusatory but also dismissive and unhelpful. It's clear that they have no regard for the well-being of their tenants. He yelled at me, walked away, refused to converse, made comments about my character as well as misogynistic statements and told me to leave so he could "do his job". So it's clear his job has nothing to do with addressing or helping tenants or their concerns. I also asked to speak to the lettings manager, and whilst I was waiting, I later came to find he put his coat on and walked right past me to leave the building and ignore the issue. My sole aim now is to escape this uninhabitable nightmare as soon as possible. In light of these experiences, I urge anyone considering Reeds Rains to think twice. The blatant disregard for tenant well-being and the abysmal living conditions make this agency one to avoid at all costs. Save yourself the distress and inconvenience, steer clear of Reeds Rains.

Rebecca · 2 December 2023