Livv Housing Group Liverpool reviews

★★★★★ 1/5

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The Point, Thorpe Park, Leeds

The Point, Thorpe Park, Leeds - Your developments are fabulous but your plumbing and choice of management company within this apartment block are not acceptable and causing numerous problems, including another ground floor water ingress this evening with a rancid sewage smell. This has been an issue since I moved in two years ago and has still not been resolved. Scanlans have provided a shocking service and are letting you down as your chosen management company. After two years I have had enough. What was my first ever experience of purchasing a new build has turned out to be the worst decision I have ever made. Due to a lack of ownership between you and Scanlans I am struggling to sell this place with the current problems still ongoing. Somebody needs to take some ownership and quickly as this is not acceptable to myself and others in the same situation.

Lisa · 11 July 2024

★★★★★ 1/5

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Avoid if you can, poor build quality and lack of responsibility and limited customer service

Suffered multiple leaks in same location within 2 years in the kitchen from family bathroom finally fixed after 3 attempts and replacing of kitchen ceiling twice and tiles.Year 3 same leak appears in study from en-suite, this is now out of 2 year warranty but exact same leak from same fitting in another bathroom, no goodwill or acknowledgement of the coincidence.This was the last straw there is a list of items that were done to a poor level and response time I know legally there is no obligation but there is a history of leaks in my property amongst other issues.Spend your money with another developer or maybe all developers are the same, who knows.

Daly · 9 July 2024

★★★★★ 5/5

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Woodcote site Herne Bay

Thank you to Mike Clarke for sorting out the doors on our fridge and freezer. Very helpful and friendly also made some adjustment to our front door as he noticed it was catching.Thanks again Keith Williams

Keith · 10 April 2024

★★★★★ 1/5

Trustpilot

How redrow get away with it I just…

How redrow get away with it I just don't know, we still have outstanding snags after 2.5 years its ridiculous. They will probably say get in touch again and we will resolve it just like the 20 other times customer services have told us. I’m on the allerton gardens site and its not just the house snags that haven’t been done Ive had to spend my own money to sort the communal grass outside my property because the finishing touches to the landscaping was embarrassing, Ive had to buy two bulk bags of top soil, grass seed and multiple trips to the tip to dispose of the rubble left behind, its not good enough redrow and yes you are aware of the landscaping issues because when I was fixing the part outside my property other homeowners going past said we are sick to death trying to get our’s sorted of redrow also.

Peter · 23 June 2024

★★★★★ 5/5

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Poppyfields

Poppyfields, RotherhamAfter a whirlwind 4 weeks since we had our red bow day- can finally take a breath ! I can not talk highly enough about Dawn, James (site manager), and James (customer care) they have made our experience better than we could imagine - we didn’t expect everything to be perfect but they have, as promised done visits and rectified everything that needed doing (which wasn’t loads) and also things that they didn’t have to do (it’s always the little touches), our house is now our home and we love it - thank you to everyone involved 😁

Diane · 22 June 2024

★★★★★ 5/5

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Really helpful staff in sales office at…

Really helpful staff in sales office at Woodborough Grange , Winscombe. Especially Liz and Charlotte. Nothing has been too much trouble and my emails are replied to very quickly . Thanks so much !

Sara · 10 May 2024

★★★★★ 5/5

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Buying the house was so easy

Buying the house was so easy, we were blessed by doing a part exchange which made the process very smooth.Sarah Jane was fantastic, very good with communication and was a pleasure to deal with

Mrs · 7 May 2024

★★★★★ 5/5

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Help in a dire situation

The sales negotiator Kerry was fantastic and helped us out of a sticky situation. She was informed but not pushy and explained the process to us.She is deserving of special praise.

Anthony · 25 June 2024

★★★★★ 5/5

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Luke from Customer Care

We have been moved to the Lawns in Oxford for about a year, similar to all other new builds, there are expected issues over time. The key is how they are fixed and who fixed it. Luke from Customer Care takes care of many fixups in our house. We are pleased with his services, he arrives at our place on time and has nice outcomes on his every visit, especially his concerns about our convenience and maintaining cleanness while taking out the works.

JLHS · 4 June 2024

★★★★★ 4/5

Trustpilot

The time with your sale agent was great

The time with your sale agent was really good. Sue took the time to go through all the options with us. Our correspondence so far with Vanessa also really good and we are getting the support we need to get responses to all our queries. I guess the one thing I didn’t appreciate was that options would have to be paid before completion and this is somewhat unsettling as as we know sales and purchases don’t always go to plan and we could be left out of pocket. This was not clear to me before I put the reserve on the house.Thanks

Miss · 1 June 2024

★★★★★ 5/5

Trustpilot

Blossom Park Ingatestone

We are part way through the process with Suzanne who has been incredibly helpful with everything. Suzanne has welcomed us to the site numerous times and shown us the show homes, and all the additional extras available to choose throughout the build. She also helped us choose our solicitors and brokers who have been super helpful and the whole process has been so smooth and stress free. The finishes on the completed houses we have viewed are lovely and we can’t wait to complete later this Autumn. Thank you! Jenny & Tom

Jenny · 27 May 2024

★★★★★ 5/5

Trustpilot

Excellent service from Dawn St John’s Mews

We found the exceptional, attentive and personable service we received from Dawn Ward , from our first visit to Redwood St John’s Mews to completion to be simply outstanding.Nothing was too much trouble and Dawn would always follow through. We would highly recommend Dawn and she is a great representative for your company. A real gem . Thank you Yvonne and John

Yvonne · 16 October 2021

★★★★★ 5/5

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Mike @ redrow amberfields Sittingbourne…

Mike @ redrow amberfields Sittingbourne treated and painted my en-suite ceiling after a leak. Fixed my damage handle on my front door within an hour. Very professional, polite and most helpful. Very happy customer. Thanks Mike

Mrs · 4 March 2024

★★★★★ 5/5

Trustpilot

New house built to a high specification

Despite the poor preceding weather, yhe team delivered the house to us early and, it turned out, with very few snagging issues. I must commend the site team with special mention to Lauren the sales rep.

Peter · 2 March 2024

★★★★★ 5/5

Trustpilot

So far it’s been great

So far, we have reserved a plot, it has been super hassle free and the staff have been really helpful. We had a reservation appointment with Carol and she was just lovely, although she had never covered that site before, she was so helpful and down to earth. So far service has been really good, hopefully continues! :) also, the houses are lovely and spacious and unique, unlike some other new builds we’ve seen

Julia · 31 August 2024

★★★★★ 5/5

Trustpilot

Becky and Amanda were so friendly and…

Becky and Amanda were so friendly and very helpful, nothing was too much to ask and they went out of their way to help us secure our new plot!

Deiji · 10 July 2024

★★★★★ 1/5

Trustpilot

Rude customer care

I have been in my redrow home for a year and have been dealing with the site post sales for a while. Unfortunately as we are now one of the older houses on the site it seems we are no loner a priority. So many phone messages left and it is very rare you get even a text as a reply. On one occasion I have spoken to Dianne our customer care liason and she said she would sort out our poor mortar...I'm still waiting after leaving multiple phone messages with not even the courtesy to call back or come and see me. * update The development is Lavant View in Chichester

Tom · 15 May 2024

★★★★★ 5/5

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Chantry Mews - Hannah Gretton

Thanks so much Hannah Gretton for the exceptional customer service at Chantry Mews and always looking at things from the customers perspective. Thanks for being so approachable and answering all our queries (with a smile

Vidya · 17 March 2024

★★★★★ 5/5

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Pam was really helpful and thanks for…

Pam was really helpful and thanks for the fantastic service I can highly recommend RedrowMeet Pam if you are buying at Bishop Meadows!

VT · 13 October 2024

★★★★★ 5/5

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Declan (great job)

Declan came out this morning to complete a few jobs for me, he was professional and very accommodating. I’m very happy with the jobs he completed.Thank you Laura

Laura · 22 July 2024

★★★★★ 1/5

Trustpilot

Cowboy Builders

Kingsbourne Nantwich. They take forever to build a property and they don't care about existing residents safety. They leave the development untidy and they dig holes and put barriers around them and then leave them for weeks or months on end without doing anything more. They have dug two holes in the pavement either side of a bad bend and even though there are the odd worker on site they ignore any barriers that have been blown over by the wind that are blocking the pavement and the road. The gardens they build have little or no drainage and according to Facebook their residents get no further help from them to sort it out. A street light which has been up for a few years is still not working leaving a bad dark patch in the street. There are road humps which you can hardly see because the original paint has disappeared with no sign of the developers repainting them. A really poor developer I'm afraid

Keith · 9 May 2024

★★★★★ 2/5

Trustpilot

Poor experience in general

Poor experience in general. Poor customer services - they won’t and don’t take accountability for any issues raised.

TrueLuReviews · 27 April 2026

★★★★★ 5/5

Trustpilot

We went to look at the show homes at…

We went to look at the show homes at Nicker Hill, we saw the houses on line and the design really appealed to us as we have a 1930s house and redrow houses are similar we loved the arts and crafts style. We are not certain whether to move or not but testing the water. The standard of finish is very impressive and the quality excellent.Michelle in the sales office could not have been more helpful and we thank her for her being so good at listening and helping us with all our queries she is a real credit to your company. Alison Hopkinson

Alison · 4 May 2024

★★★★★ 1/5

Trustpilot

5 years in since moving and still none…

5 years in since moving and still none of the roads have had their tarmac completed with raised metalwork and potholes everywhere. Now we have 6 dead trees that were planted over a year ago and are all dead and unfortunately nothing being done to rectify it. You pay for a premium plot and house but unfortunately it’s half done. Couldn’t imagine moving in 5 years ago and still not having a fully tarmacked road. Equally I just had to pay £600 to have both toilets repaired due to the flushing system failing on both. Additionally the garden is absolutely beyond comment I can’t even articulate how poor it is. We are having to completely gut and landscape it all from scratch just for it to be useable. Dead grass within months and irrigation that is so poor we need wellington boots just to walk on the grass.Development: Saxon Brook Westclyst, Exeter

M · 25 April 2024