Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotHouse reservation…
I have just reserved a home at The Grange, Yew Tree Park, Burscough. The experience I have had from the staff has been supportive, understanding, helpful, open, honest and exceptional. Eve, Sophia and Paul have all contributed to my purchase. I started my initial enquiry with Eve and it was lovely to complete my reservation with her. Thank you Eve, and thank you Sophia and Paul. 11/10 :-)
Mr · 20 January 2024
Agent replied · 17 June 2024
Hi Tony, thank you for the great feedback and review. We're so happy you found your Redrow home with us here at The Grange, its been a pleasure. Congratulations again on reserving your new home. Best wishes, The Grange Sales Team
★★★★★ 5/5
TrustpilotLack of on - line knowledge is often common with older people.
Location is near my family and I like the association with Avro and WW2. Having lived in a detached house on the Tytherington Estate I’m hoping that the Letchworth gives similar satisfaction. At 84 I am not interested or familiar with Computer literacy. Your Portal did not work on my I Pad but fortunately did on my desk top.
Anthony · 10 July 2024
Agent replied · 24 August 2024
Good morning Anthony, thanks for taking the time to leave this review about our Anson Meadows development, it's fantastic to hear how much you like the area! I'm sorry to hear the portal did not work on your iPad, please can you inform the sales team about this on your next visit so they can get this looked into for you. Many thanks, Rosie
★★★★★ 5/5
TrustpilotPete (Northwest) Technician @ Daresbury…
Pete (Northwest) Technician @ Daresbury Garden Village - Once again Pete has been exemplary, not only in his craftsmanship but his customer service skills. The work required was completed satisfactorily, and household owners approval gained before signing job off. Pete is always willing to answer any questions and has a very friendly and helpful manner. Thank you so much. Tony & Amanda.
Tony · 13 May 2024
Agent replied · 17 June 2024
Hi Tony and Amanda, thanks so much for the great review regarding the works at your property. I'll pass your comments along to Peter and Max; I'm sure they'll be thrilled. Many thanks, Jenny
★★★★★ 5/5
TrustpilotA massive thank you to Clint - excellent, thorough and timely.
Clint has just been round to fix a mastics issue with my toilet and did so - brilliantly! Not only was that completed he also completed re-hanging my coat hook, mastics my bath seal and realigned my patio doors, all with impeccable manners and respect for my home. A massive thank you to Clint - excellent, thorough and timely.
Nikolas · 5 July 2024
Agent replied · 24 August 2024
Hi Nikolas, we are so pleased to hear about your positive experience with Clint. It sounds like he went above and beyond to ensure your satisfaction. We appreciate your kind words and will share your feedback with him. Many thanks, Lewis
★★★★★ 5/5
TrustpilotGreat experience at Oakwood Fields, Lowton
Since the very first time we walked in the showhouse, Carol has been amazing. We've had all our questions answered and she has patiently explained and guided us through the whole process of buying our first home.We definitely recommend you talk to Carol if you're looking for your dream home because she will help you make it come true.
Daniel · 23 June 2024
Agent replied · 24 August 2024
Good morning Daniel, thank you for taking the time to leave this review. It's wonderful to hear that Carol has been so helpful in guiding you through the process of buying your first home. I'm sure she'll be delighted to read your kind words. Best wishes, Lewis
★★★★★ 5/5
TrustpilotColindale Gardens - Lutfiye
I’m so happy with my decision to reserve flat in Colindale Gardens. Lutfiye was my advisor and she kindly took out time for me patiently working on my eligibility, laying out options, explaining every detail & what’s possible and what’s not.I was able to make a good informed decision. Thank you Lutfiye!
Sandhya · 12 October 2024
Agent replied · 23 October 2024
Good afternoon Sandhya, thanks for your review. It's so great to hear you have reserved at Colindale Gardens and Lutfiye will be so happy to hear such positive feedback. Please don't hesitate to reach out should you need any further assistance. Many thanks, Behnaz
★★★★★ 5/5
TrustpilotThe Mulburries
Was recommended redrow for first time buyer. Amy Horton showed me the mulberries and was very friendly and professional but also gave me lots of advice for being a first time buyer. The process seems very exciting to be able to choose and add options and Very good customer service and look forward to buying my first home soon! I was very impressed. Thank you Amy!
Jade · 2 February 2024
Agent replied · 17 June 2024
Hello Jade, thank you for sharing your customer journey with Amy at The Mulberries. I am sure Amy will be delighted to receive your feedback. I wish you all the best with the purchase of your first home. Many thanks, Kerry
★★★★★ 5/5
TrustpilotGreat sales Team.
Dealt with Sammy-Jo and Lauren, finally completed deal with Vickie. All babysat me through the process and provided answers to my dumb questions. Their product knowledge was superb and nothing was too much trouble. Fantastic team providing amazing customer service. Hopefully the aftersales service will be as good. Happy customer so far.
Gareth · 9 October 2024
Agent replied · 23 October 2024
Hi Gareth, It's great to hear the Sales team have been very supportive and informative. If we can help with anything else, don't hesitate to get in touch. Thanks, Vicky
★★★★★ 5/5
TrustpilotExcellent follow-up services at Whitehall Grange
The team at Whitehall Grange in Leeds is excellent. Dawn, Vanessa and Ella had been very helpful in guiding us throughout the process in reserving a home in this development. They were very polite and patient in handling our issues. We also had a wonderful home demonstration with James from Yorkshire Customer Service.
Jason · 15 September 2024
Agent replied · 23 October 2024
Hi Jason, many thanks for taking the time to leave such a positive review with regards to your experience with regards to all of the team at Whitehall Grange. I will pass on your lovely comments to all, who I know will be delighted with your lovely comments. If we can be of any further assistance whilst you are settling into your new home, please do not hesitate to contact one of the team. Many Thanks Alison
★★★★★ 5/5
TrustpilotJohn - Sittingbourne Customer Care
John from Customer Care came to fix some outstanding issues. Very professional, clean and attentive to details. Highly recommend his standards of work and professionalism.
Marianna · 22 September 2026
Agent replied · 24 September 2026
Good morning, Marianna.
Thank you for your great review. We would love to pass your feedback onto the relevant team for you.
Where we are unable to locate you on our system we have instructed Trustpilot to gain further information. Please do add your details to any correspondence and we will ensure your comments are passed onto the correct team.
Kind regards,
Isla
★★★★★ 5/5
TrustpilotCarol Sokol has been absolutely amazing!
Carol Sokol has been absolutely amazing in helping us secure our first property at Oakwood Fields, Lowton. Her extensive experience means she has the information at the tip of her fingertips and has all the answers! Able to advise and provide sound information on the pros and cons of different types of property layouts and location. Go with Carol, you will not be dissatisfied
Melissa · 25 February 2024
Agent replied · 17 June 2024
Hi Melissa, thank you for your 5 star review. I'll be sure to pass on your kind words to Carol who I know will be thrilled to hear this. Best wishes, Paul
★★★★★ 1/5
TrustpilotAfter sales support is terrible
After sales support is terrible. They have turned down requests for remedial work on my garden even though they have done it for my neighbours who all have more expensive properties. Failed to adhere to their complaints policy and treated me shabbily. Hopefully NHBC will assist.
Andrew · 27 April 2026
Agent replied · 1 June 2026
Good morning Andrew,
Thank you for your review and I am very sorry to hear of your experience. I have located your details on our system and escalated your review to the appropriate management team so they are aware of your feedback.
Kind regards,
Ros
★★★★★ 3/5
TrustpilotIssues in my property, first day I moved in
On my firdt day in my property, I noticed that, I do not have shower head in my bathroom. Toilet not flushing properly, a big crack on my living room wall. Reported to redrow, they came and fix the issues straight away.
Selina · 20 May 2026
Agent replied · 1 June 2026
Good evening, Selina.
Thank you for your review. We are sorry to hear that you experienced the issues you, did but we are pleased to hear these were dealt with promptly and to your satisfaction.
We wish you many happy years in your new home.
Kind Regards, Grace.
★★★★★ 5/5
TrustpilotAmazing houses and friendly site/sales teams
I am currently in the process of buying a redrow property and it has been such a smooth and quick process. The sales, site and customer care team have all been so helpful and friendly, they have made it a really nice experience.
Jess · 13 May 2026
Agent replied · 1 June 2026
Hi Jess,
Thank you for the feedback, we’re so pleased to hear you’ve had a positive experience with our team.
We’re currently unable to identify your details on our system, so we’ve asked Trustpilot to request a little more information. If possible, please share your development name and plot number so we can pass your comments on to the correct team.
Kind wishes,
Anna from the Redrow team.
★★★★★ 5/5
Trustpilot“Nice staffs and clear guidance, a memorable experience”
“Nice staffs and clear guidance, a memorable experience”We had reserved plot of Colton. Thank you so much!We had a lovely experience at the Thorpe Park development (LS15 8AD). We would like to give a special thank to Charlotte for her warm welcome, nice presentation, clear introduction and guidance throughout the whole process of viewing and reserving the property.Moreover, we would also like to thank Toni for her warm welcome and the other staff (so sorry that I do not know her name) who gave me a great hand in helping me to order a Uber back to the City Centre when we left. We got on the train on time!Thank you so much for your kind assistance!Andy and Alice
ANDY · 2 November 2022
Agent replied · 24 August 2024
Hi Andy & Alice, thank you for taking the time to leave such a wonderful review, the team at Thorpe Park will be thrilled. It's really lovely to hear about your experience & I'm so pleased you enjoyed your time at Thorpe Park. Toni, Lyndsay & Charlotte will continue to support you through the remainder of your homebuying journey. Wishing you all the best, Joanne
★★★★★ 1/5
TrustpilotThe definition of a slow fade
The definition of a slow fade. The further you get from handing over money, the less they care. Penlands Green is a great example of this with nearly two year-old snags, building junk left on site, paths unfinished. Ever so carefully, they just stop responding as they move on to the next opportunity to make money. They just don’t care.
B · 14 April 2024
Agent replied · 17 June 2024
Hi there, thank you for taking the time to leave this review. We are sorry to hear you are unhappy with service you have received. Please can you email us atsoutherncounties.customerservice@redrow.co.uk with your Redrow plot details and concerns and we will look into these for you. Many thanks, Julie
★★★★★ 1/5
TrustpilotThe Maintenance Fees Keep Rising, but the Standards Stay Low
I live on the Maltings estate in Llantarnam, Cwmbran, where residents are now paying more than £400 a year for maintenance standards that are frankly appalling.
Darren · 5 September 2026
Agent replied · 24 August 2024
Good afternoon Darren,
Thank you for your review and I am very sorry to hear of your experience and read your feedback. Please be assured I have shared your comments with the appropriate management team.
Kind regards,
Ros
★★★★★ 5/5
TrustpilotOakwood Fields visit
We have visited Oakwood Fields in Lowton a few times now as we have been trying to decide which house style would suit us best. Carol has been great letting us view plots and talking us through the options. We are excited for our preferred plot to be released so we can hopefully reserve it and look forward to moving in.
Amanda · 15 March 2024
Agent replied · 17 June 2024
Hi Amanda, thank you for your review. We’re so glad that we were able to go above and beyond and we cannot wait for you to reserve a home with us at our popular development at Oakwood Fields. I will pass on your comments to Carol who I’m sure will be thrilled. Best wishes, Paul
★★★★★ 5/5
TrustpilotTerrific sales team
I can’t praise the sales team enough, in particular Rebecca and Amanda. They went above and beyond my expectations in what for us was a difficult experience in regard of the sale of our previous property. We had 3 sales fall through at the last possible moment and the support we received was greatly appreciated.
Frank · 2 July 2024
Agent replied · 24 August 2024
Good afternoon Frank, we are delighted to hear about your positive experience with our sales team over at The Churchlands. It's great to know that Rebecca and Amanda provided such exceptional support during a challenging time. Wishing you all the best in your new Redrow home, Lewis
★★★★★ 5/5
TrustpilotThank you so much Helen for all your…
Thank you so much Helen for all your time yesterday when you showed me some of the properties in Woodland Vale, Tingley. I also spoke with the RSC Mortgage team today, hopefully, you will get an email from their end as well for further processing. Thank you so much for all your kindness and your time, that would be appreciated.
Erla · 11 March 2024
Agent replied · 17 June 2024
Thank you Erla for taking the time to leave such a wonderful review, it's always great to hear when our customers have received such a wonderful experience. I will ensure your comments are passed onto Helen who will be thrilled I’m sure. Many thanks, Joanne
★★★★★ 5/5
TrustpilotAndre was very helpful and kept us well…
Andre was very helpful and kept us well informed with our brand new home! He took into account that it was our first home, so went into as much details as needed to make sure we get the best experience! Thank you for your patience and look forward to moving in!! :)
Dexter · 31 July 2024
Agent replied · 24 August 2024
Hey Dexter, thanks for taking the time out to leave us such a good review. I'll pass your comments along to Andre, I'm sure he'll be thrilled. Many thanks, Agnieszka
★★★★★ 5/5
TrustpilotGreat customer service and friendly…
Great customer service and friendly staff across the whole site. Hannah & Georgia in the sales office have been so helpful and attentive.
Mr · 11 September 2026
Agent replied · 24 September 2026
Good evening. I'm so glad to hear that the team have looked after you so well and hope you enjoy the rest of the process and moving into your new Redrow home. Kind regards, Eliza.
★★★★★ 5/5
TrustpilotWoodford Garden Village
Darren attended today to fix some snags he was incredibly helpful, nothing was too much trouble. The work he carried out was professional and to a high standard. He was very friendly and knowledgeable offering advice. The dogs enjoyed his visit too having had a treat or two from him 😁Very happy with the service provided today. Thank you Darren
Sarah · 21 February 2024
Agent replied · 17 June 2024
Hi Sarah, thanks so much for taking the time out to leave this great review! I'll be sure to pass on your kind words to Darren who I know will be so happy to hear this. Many thanks, Lewis
★★★★★ 5/5
TrustpilotFelix - An Extraordinary Professional
Felix came by our house at the Ebbsfleet Valley Development to make right the two year snagging issues we reported. He epitomizes excellence in his attention to detail, thoroughness in addressing all that is required, ability to explain things and the flawless quality of the jobs he does. He is polite, punctual, patient and proud of his work. I unreservedly rate and recommend Felix highly! Janhoi
J · 29 September 2023
Agent replied · 17 June 2024
Hi Janhoi, thank you for your lovely feedback. We will ensure that this is passed onto Felix and his superior so he can see that the pride he takes in his work is recognised. Many thanks Redrow
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
