Homesure Property Liverpool reviews

★★★★★ 5/5

Google

I asked Nick Stott at Homesure to sell two HMOs I owned and was looking to sell as part of simplifying my portfolio for semi retirement. HMOs are, of course, quite a specialised area, and so the market is smaller by far than for residential properties. Also, investment landlords usually look for best value, so sales of this type can be more challenging. Nick, however, rose to that challenge and pulled out all the stops. The sale took quite a while, as I expected, and there were some disappointments along the way, as some investors who arranged to view found other things before getting to see what we were selling. None of this put Nick off, however, and he simply kept going until we found the right people and a sale went through. Nothing was ever too much trouble and the extra mile was gone to again and again. I can only say that, throughout, Nick was positive and enthusiastic and one of the best agents I have ever had the pleasure of dealing with. I wouldn't hesitate to use him and Homesure again.

Allan · 19 June 2015

★★★★★ 5/5

Trustpilot

Quick and easy move

Cerys was very informative and made my move-in process stress-free. She was responsive to any questions and was generally very pleasant. The tool Homesure used to arrange the tenancy agreement (Goodlord) was also incredibly easy to use.

Ethan · 21 August 2025

★★★★★ 5/5

Trustpilot

You can’t put a price on peace of mind

Homesure managed to find me a new tenant in a matter of days when my property had been recently refurbished. Rosanagh and the team kept me updated at every stage and made the whole process stress free. I was previously letting my property privately and I can’t explain how much less worries I now have knowing that my property is being managed by such a professional team with friendly and invested staff. Thanks Homesure for taking away the property management strains I was dealing with in my own and for giving me the gift of time back 🫶🏼

Mrs · 25 October 2023

★★★★★ 5/5

Google

We would highly recommend Nick and his team at Homesure. We have used Homesure for over a year to manage our rental properties and more recently Homesure has sold one of our properties so we have been delighted with the high standards of customer service that they have provided. When Nick initially advertised our property for sale we didn't expect much response but in actual fact we had received an offer within a matter of days and within a few months the sale completed without a hitch and all the while Nick kept us well informed (even after hours) and went the extra mile to ensure that everything went smoothly. We are moving overseas and feel confident that Homesure will continue to keep us informed and we won't have to stress about any rental issues. Thanks guys!!

Phillip · 19 June 2013

★★★★★ 5/5

Google

Homesure have been absolutely fantastic in the sale of our property and the purchase of our next home. A massive thank you to Caitlin Suleyman who was managing our sale/purchase. Caitlin was extremely professional, courteous, approachable …

Paul · 16 August 2025

★★★★★ 5/5

Trustpilot

Cerys helped me through the process of…

Cerys helped me through the process of getting this property and I honestly cannot thank her enough for how brilliant she was! I felt so prioritised and she took us through step by step the application process even to after we got accepted into the property. Shes been so professional, approachable and has the patience of a saint when it came to asking a lot of questions. Any time we’ve contacted her in the future she’s always been very attentive, so clear and informative, she honestly gave us such a positive experience with homesure/goodlord. 10/10 stress free experience and such a lovely girl! Thank you again Cerys!

Eve · 1 October 2025

★★★★★ 5/5

Trustpilot

This is such a professional company

This is such a professional company and wouldn't hesitate recommending to anyone thinking of using them as a letting agent.....compared to previous letting agents who I have used in the past they are light-years away.their reports are so thorough & backed up with a wealth of photographs.Special thanks to Josh & Connor who have made my life so much easier.

Steve · 3 August 2022

★★★★★ 5/5

Google

Been working alongside Homesure as an electrical subcontractor on the maintenance of their properties. Joe, Dermot and Peter is our contact at Homesure and I have found them to be very professional at all times. They are always on hand to help when ever we need it with a kind and professional manner making working for homesure a pleasurePositiveResponsiveness, Quality, Professionalism

Swanside · 17 June 2022

★★★★★ 5/5

Trustpilot

Great Estate Agency

Honest, trustworthy, forward thinking Agency I have worked for Homesure for a number of years now providing maintenance to their properties.They are a great team to work with particularly Liam and very responsive to any calls or emails sent.All in all great company and would hesitate to recommend.

Mark · 17 August 2023

★★★★★ 5/5

Trustpilot

Fantastic service from the whole team

I'd like to thank Mark, Nick and the whole team at Homesure Property for making the process of selling my home such a smooth one. Everyone I dealt with was professional, helpful and good at their job.Tia valued our flat and provided excellent advice from day one. The photos and virtual tour were amazing! I ran into an unexpected complication with the lease, that could have made my life very stressful. The Homesure team were supportive and in regular communication throughout. Even though they didn't cause the problem, they went out of their way to help me solve it! I really appreciate it and I've recommended Homesure to several friends since.

Gill · 4 July 2023

★★★★★ 5/5

Google

I used Homesure for the sale of my property. I had plenty of viewings and it sold within days. Mark and the team ensured fantastic communication throughout and that my best interests were looked after . Mark provided great advice through each step of the process.

Mark · 22 July 2023

★★★★★ 1/5

Trustpilot

Great letting management / terrible maintenance team.

To be fair, the lettings side of Homesure never gave me any problems and provided a good service over the years. Unfortunately, my experience with their maintenance arm was the complete opposite, repeated problems with quality assurance, a lack of contractor accountability, and a tendency to let the job drag on and on. This was meant to be a light refurbishment between tenants. Yes, there was an initial major water escape which required extended drying times, but even allowing for that, the project took over 10 months, an indefensible timeline. Communication was good, but timelines were never clearly defined or enforced with their sub-contractors. When Homesure finally announced the work as “complete,” they assured me that “the property is in really good condition and vastly improved.” By then, I had resolved to part ways with Homesure and switched to a new letting agent. However, the inspection photos from my new managing agent painted a contrasting picture, sub-par finishes and sloppy workmanship. At that point, I felt I had no option but to pay to have these errors fixed myself, as the project felt endless if left up to Homesure’s project management. It would simply never be finished. The final insult came when the heating system was recommissioned: radiators had been incorrectly installed, leaking water onto brand new carpets and flooring. In all a good lettings service, but their maintenance arm has been the most frustrating and costly contractor experience I’ve had as a landlord.

James · 12 August 2025

★★★★★ 5/5

Google

I had the pleasure of dealing with Vicki at Homesure who helped me with a valuation on my house. I’d previously had some difficult experiences with local agents and with a bad tenant; the team at Homesure sales were understanding, patient and reliable in their communication. Whilst they didn’t give me the highest valuation I felt I could trust their logic and price far more than others and would definitely recommend them to anyone looking to sell in the area.

Austin · 26 May 2024

★★★★★ 5/5

Trustpilot

Overall experience

Just finished a contract with them and I must say so far they have been the easier agency to deal with. With the online procedure for documentation is so helpful. The team is excellent as well a shoutout to Liam for helping me with the viewing and with the finals procedures

Leonardo · 19 December 2024

★★★★★ 5/5

Google

The agency is very professional. Everything went quickly and smoothly, without any stress. The managers are really friendly and helpful, always in touch and ready to assist with any questions. We'll definitely recommend.

Viktoriia · 26 July 2025

★★★★★ 5/5

Trustpilot

Unbeatable service from the Lettings…

Unbeatable service from the Lettings team. Homesure took care of every part of letting our property out as a Landlord. They took care of viewings, tenant applications and even advised us about insurances and utilities. Josh and his team were so friendly and professional I honestly can’t fault them. They really took control of the process and kept us regularly updated so we felt assured throughout. I especially liked the ability to E-sign contracts and docs to save time in our busy lives. We went for the fully managed package which is the most competitively priced around and worth every penny for the peace of mind it brings. Can’t thank you enough for genuinely taking away the stress from the whole experience.

Rhia · 21 April 2023

★★★★★ 5/5

Google

By far the best letting agency I’ve ever used. Clear, polite & fast communication. Plus, the team actually want to help you. I had a question which lead to several more questions and they were still so polite & helpful. Which unfortunately is rare for a letting agency. They have a great system which you can log in to, see where your tenancy is up to, read information & add maintenance issues.

Jennifer · 22 September 2024

★★★★★ 5/5

Google

Dealing with Joe and his team pleasure. Cant recommend them enough

Ken · 23 March 2025

★★★★★ 1/5

Google

Terrible company, i was renting a poorly maintained property from Homesure and they refused to do any repairs. The property was full of single glaze windows with cracks on them that caused constant cold drafts over all. The carpets were full of blacks stains and flooded kitchen due to a hole on the roof. They refused to replace the windows and change the carpets and i put up with this for over 2 years. My kitchen ceiling had constant water pouring out of it last July which left me unable to use to room due to electrical safety. I was chasing this up constantly to be told in September that the landlord is not willing to spend any money on the repairs unfortunately and there nothing i can do. During this time Homesure repairs team had sent my 2 separate rent increases from 400 to 475 to 525 in the space of one month. I went to a tribunal that ultimately pointed out many safety issues within the block of flats due to exposed wiring, sealed fire exits, no fire alarms, no fire safety notices, no fire blankets. The tribunal had awarded me with no rent increase but i had moved property by then in November as the water in the kitchen was now pouring out of the lights and down the electric sockets. Once moved out Homesure then kept my deposit and said i had left the property in a bad condition and i stole all the lightbulbs. They wanted £60 for the lightbulbs which i had purchased myself as they did not supply them when i moved in and the rest of my deposit (£340) for carpet cleaning even though i got them professional cleaned when i moved in as they was full of black rubber like stains throughout the property. Luckily i had evidence from my move in date with the condition Homesure gave the property and i was awarded to full amount of my deposit. I write this review because i felt let down by this company as i lived in the property for over 2 years and never missed a payment. I spent a lot of money maintaining the property. When it came to anything being repaired Homesure would come up with any excuse not to repair anything. I had been reporting many issues since i had moved it and they either lost the reports or just forgot about it. When i got serious and pushed for them they would litterally say the landlord says No theres nothing we can do. Disgusting how they happy to take your money but then refuse repairs. I would not advise this company to anyone, they left me with a lot of stress and depression and i am now on medication because of them. The staff speak to you like rubbish on the phone and always put you at blame, feel like the company is run by a group of kids that take no responsibility what so ever and always blame the tenant. Also the fact they made up loads of lies to keep my deposit was very unprofessional and very scam like, they cannot be trusted. Please see images of the state of the repairs they refused to fix for me, avoid the flats on Church Road they are falling apart and they will not spend a penny or even admit they are in a really bad condition.

P · 17 April 2024

★★★★★ 5/5

Trustpilot

Homesure - Landlord - Great service

Homesure have been great, especially Cerys. Contacting them is easy and always felt like they were on hand during the tenant finding process. Any works / prep was easy to organise and process.

Richard · 4 July 2025

★★★★★ 5/5

Google

I recently moved out of one of homesures properties. I dealt with Rosanagh who made everything as smooth, easy, and stress free as possible. Would highly recommend, and would want rosanagh to deal with every move I do in my life!

Katherine · 20 September 2023

★★★★★ 5/5

Trustpilot

Fantastic experience

Fantastic experience! all the staff whom we spoke to was very kind and helpful. Special appreciation and thanks to Vicky.

Shaliar · 12 November 2025

★★★★★ 1/5

Google

Horrible. Worst experience with letting agents ever. The property was filthy dirty, fridge covered in mold, etc. That was not reported in the inventory agreement (which, of course, I have not signed). They called it 'cosmetic issues'. Horrible service, and they are extremely rude.

Gema · 17 June 2023

★★★★★ 5/5

Trustpilot

I have been using Homesure for a few…

I have been using Homesure for a few years now and have always been happy with the level of professionalism I have received from the staff special mention to Hannah and Rosanagh Carson who is always pleasant and always very helpful

Steven · 25 August 2023