5/5
TrustpilotExcellent
Alesha has been excellent in helping me move into my flat and sorting any maintenance issues very promptly. Great communication and always happy to help.
Trusted Agent profile · Liverpool
Homesure Property Liverpool reviews
★★★★★
418 reviews across 3 platforms
32, Allerton Road, Woolton, Liverpool, L25 7RG
Homesure Property's office in Liverpool, at 32, is rated 4.6 out of 5 across 418 reviews on three platforms, including 165 Google reviews rated 4.4.
Reviews
Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleA genuinely fantastic service from Nick, Mark and the team - from the moment I made contact to handing over the keys, they managed the entire process from start to finish to perfection. I couldn't recommend them highly enough.
Agent replied · 16 June 2024
Thank you, Ian! We appreciate you taking the time to write us a review. We are pleased to be able to make your dreams come true. Best wishes from Homesure Woolton!
5/5
GoogleHarriet showed fantastic attention to detail, and was extremely professional and efficient, with great communication throughout the letting process. Highly recommended!
5/5
TrustpilotGreat service
Hello , I thought I would write this review regarding a flat my auntie had moved into, besides all the hassle and stress of moving into it , I soon found out that the boiler wasn’t working fully , with one call tjj on a lovely girl called Hayley , on a Saturday morning before 12 , she answered my csll with such professionalism, and trying to guide me through the issues I had on the boiler , she told me she had put a email over to the boiler manufacturer, and someone would be in touch with us , not knowing it would be that quick, a engineer came out within the hour to resolve our issues, also what a pleasant and happy man he was , I think his name was Alan , I know he a London guy if I got his name wrong I do apologise, great service from both parties, we’ll recommended, thanks again mr Guy
5/5
TrustpilotHomesure have been managing my property…
Homesure have been managing my property since 2019. I have had 3 lots of amazing tenants all thanks to the team at Homesure. Especially helpful just recently has been Alesha, but I have delt with Joe, Liam, Abbie - Thank you from Yvonne & Simon
1/5
GoogleFriendliness, efficiency and helpfulness are the main factors I look for in a managing agent, so I will be certain to avoid Homesure Property, as the way Nick Stott, one of the Director's of the company, has spoken to me is an absolute disgrace, he is the absolute antithesis of these 3 values. He has also tried to mislead me in various ways, in his quest to be as unhelpful as possible. Basically my boss buys a lot of property at auction, and it is the done thing that former managing agents provide any compliance documents they have, along with helping transfer the deposits to us, however, as I was always upfront that we would not need their help with managing the properties, Nick has treated me like dirt on his shoe, and flatly refused to be of any assistance, he said 'he's absolutely sick of dealing with these repossession properties' and 'don't contact us again'. It's good to know someone's true colors isn't it. I bet he would love to treat all his customers like this. Avoid!
5/5
GoogleWe had excellent service from Lucy. We found her local knowledge invaluable and found regular planned communication worked for us, which she was happy to do and organise. Thank you Lucy.
Agent replied · 16 June 2024
Thank you, Paul! We appreciate you taking the time to write us a review. Best wishes from Homesure!
5/5
GoogleEmma and the team have been so helpful with our move! We appreciate it loads 10/10 x
1/5
GoogleWhere do I start. So for months they have played with us (the tenants) and the landlord. Telling the landlord we are slow to reply if at all, telling us the landlord is slow to reply. They take a very long time to sort anything out. Next is the building work. It took 6 months to get the ceiling fixed from a leaking pipe and then a leaking drain. The drain issue started after the pipe was fixed. Then they fixed the ceiling (which collapsed due to homesure's negligence to us, the landlord and the property) which to be fair was a great job on fixing it. Now, onto the walls, paint patches left on the wall. Paint on our carpets. Paint on wallpaper that shouldn't be there. Cutting in? Where. The wall where the ceiling meets looks like an inflatable arm tube man where there is supposed to be cutting in. The damp problem returned less than 2 months after repairs. The landlord contacted us directly and began fixing the issues and confronting this letting agent. After talking, we realised Homesure have been filling us with lies and turning us against each other. They have made maybe 6 appointments to come out and have not turned up to any of them. We found out maybe 10 minutes ago that they lied saying we cancelled. I have proof of texts that my texts to confirm times for them to arrive were not answered. Then, we move on to more issues. This letting agent has continuously treated us like absolute garbage. The landlord had paid for the window ledge and door to be fixed and replaced. The first time, they didn't do this and they still charged the landlord and claimed the work was done. After the landlord has visited herself, she informed us this should have been done. They came back out, painted over a crumbling windowledge and painted a door that doesn't even have a seal and has a rotting frame and claimed the work was done. This letting agent and their contractors have been the worst experience in renting I have ever seen. I would NOT recommend this to my worst enemy and hope others can avoid the hell we have endured for the past 12 months.
5/5
GoogleWould like to say a massive thank you for all the effort and help from Hayley making this happen, despite a few set backs. We are all happy in our new home. The service was brilliant thank you so much.
5/5
GoogleVicki at Homesure kept both our solicitors and the sellers solicitors in check and maintained great communication throughout. Our house purchase did have a few bumps in the road ( nothing to do with Homesure) and knowing I could speak to Vicki for support made such a difference to our experience. All the staff we spoke to were helpful and friendly. Thank you for everything.
Agent replied · 22 October 2024
Thanks Cait, We're very proud to have Vicki as part of our sales team - she's a real asset and are glad that you've been able to see this too! Best luck with your new property, from Homesure Woolton.
1/5
GoogleAwful company Avoid dangerous agent who have no care for there tenants no mater how serious the issues in the property
Agent replied · 16 April 2026
Hi Ethan, Thank you for your review. We are concerned by the claims made and have reviewed your tenancy records in full. Throughout the entire tenancy, the property remained fully compliant with all required safety certifications and legal documentation. A move-in inventory, mid-term inspections, and a check-out report were all completed as standard, and all repair issues reported to us were addressed and resolved. You vacated the property in September. This review has been submitted several months later, following the outcome of your deposit dispute. To clarify, your deposit was protected with the Tenancy Deposit Scheme (TDS), an independent third-party body, in line with legal requirements. At the end of the tenancy, evidence was submitted by both parties, and the final decision on deposit deductions was made solely by the TDS. We do not control or influence the outcome of that process. If there are specific concerns you wish to raise regarding the property or your tenancy, we are more than willing to discuss them directly. You can contact us on 0151 722 22 22 or via email at lettings@homesureproperty.co.uk. Kind regards, John Greenway Director of Lettings & Property Management
5/5
GoogleGreat experience with Homesure. Everything was all sorted within a week and we were able to move in. Highly recommend
Agent replied · 16 June 2024
Thank you, Sadie! We appreciate you taking the time to write us a review. We are pleased to be able to make your dreams come true. Best wishes from Homesure!
5/5
GoogleI’m a contractor for Homesure and they are excellent, best agents I’ve worked for, very professional and excellent with payments.. Roshanagh is excellent and very helpful along with everybody else in the office 🥳 …
Agent replied · 16 June 2024
Thank you Brian! We're quite proud of Rosanagh, she's pretty great and we're glad that you think so too! Thanks for taking the time to leave us a review!
5/5
GoogleCannot recommend Homesure enough. Our sale was so smoothly handled and Tia was on hand the whole way though to answer any queries we had. We wouldn’t hesitate to recommend their services to our friends and would use them again if we ever sold up.
Agent replied · 16 June 2024
Thank you for taking the time to write this, Glenn. Tia is wise beyond her years & experience! We're glad you a good experience and look forward to seeing you again in the future. Have a good week!
5/5
GoogleGreat service, especially Liam, who has gone above and beyond throughout. We are landlords with several apartments with Homesure. Roxy
Agent replied · 16 June 2024
Thank you, Jenny! We appreciate you taking the time to write us a review. We're very proud of Liam! We are happy to be looking after your investments. Best wishes from Homesure!
4/5
TrustpilotProfessional and reliable
My partner were pleased with Homesure. Although we didn’t get the result we wanted; I don’t think that it was their fault as we presented a difficult case for renting our house out for a very short term. Liam was really kind and personable, and very professional. He was always prompt with the viewings and informative. I would use Homesure again.
1/5
FacebookHomesure attempted to have my one-star review removed by falsely claiming to Trustpilot it contained harmful or illegal content. Trustpilot determined that my review complies with their guidelines and reinstated it. This incident highlights the dishonesty and underhanded tactics Homesure is willing to employ to protect its image. Instead of addressing genuine concerns, they resort to fabricating claims in an effort to appear reputable. I urge everyone to steer clear of this company. Their actions speak volumes about their lack of integrity and their willingness to spread misinformation to manipulate the narrative in their favour. Don't be deceived by their facade! This action stems from the actions of one individual Joe McGown who unfortunately tarnishes this company's reputation.
5/5
GoogleWe are still on our journey to buying a property and renting others, the service from all staff is great and Vickie is exceptional!
Agent replied · 16 June 2024
Thank you, Carly! We appreciate you taking the time to write us a review. We are proud to have Vicki as part of our wonderful team. Best wishes from Homesure Woolton!
1/5
GoogleStay away & go elsewhere. Waiste of time & energy.
Agent replied · 16 April 2026
Hi Stanley, We're sorry to see this feedback and take concerns like this seriously. We've been unable to locate any record of your interaction with us, so we'd really appreciate the opportunity to understand what's happened. Please contact us at admin@homesureproperty.co.uk with a few more details so we can investigate and address this properly. We’re always looking to improve, and if something hasn’t met expectations, we want to put it right. Thanks, Alex Humfress Operations Manager
5/5
TrustpilotExcellent service offered .
Excellent service offered . Many thanks Chris
5/5
TrustpilotFrom Rental to Sales
Homesure managed a rental property for us for many years. When we decided it was time to sell, they guided us through the sales process and managed a sale for the best price. Amy & Lucy were amazing but equally all the staff had a hand in our journey and jumped in to help when needed. Highly recommend
5/5
TrustpilotExcellent service
My electricity shorted out last night due to a leak from the boiler. I rang homesure this morning and spoke to Peter, who kindly worked around my working schedule to accommodate me. He also kept me updated about what was happening with repairs, and had sorted out someone to fix the issue within a few hours. Homebuild made this very stressful issue much easier with their quick and accommodating service, ensuring that it would be sorted as soon as possible. Really cannot thank them and Peter enough for all their help!
5/5
TrustpilotGreat service and communication.
Alesha made the process quick and simple. Open communication along the way and provided a great service.
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