Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat service
Had my properties with Homesure for years now, best agency I have dealt with, great service and customer service especially Liam in particular. I Highly recommend Homesure for other Landlords.
James · 18 August 2023
Agent replied · 15 June 2024
Thank you, James! We appreciate you taking the time to write us a review. We are very proud of Liam, and are pleased that you can see what we see in him! We're happy that you have trusted us with your investments and look forward to continuing to work with you!
★★★★★ 5/5
TrustpilotI would truly recommend Homesure to…
I would truly recommend Homesure to anyone. They took over the lettings for our property earlier this year - they answered any queries we had, sorted maintenance issues with 48 hours (non urgent issues), communicated efficiently and were genuinely informative and polite when communicating. Mary was our main point of contact and she was brilliant. My partner and I only left due to relocation of jobs but if we moved into Liverpool again we would go to them.
Georgia · 24 November 2021
★★★★★ 5/5
GoogleI recently purchased my buy-to-let property and chose Homesure to advertise and manage it. With full management service, I didn't need to move a finger. Tenants were found very quickly. Harriet is very professional and supported me with all actions I wasn't even aware required.
Dmitry · 27 July 2024
★★★★★ 5/5
TrustpilotJake and Martin fitted our new window's…
Jake and Martin fitted our new window's this morning the difference it's made to the look of our bungalow is great.Thank you both for the job very friendly and left the place spotless.
Robert · 14 May 2026
★★★★★ 5/5
GoogleBest property company I’ve ever been with! Application was processed very quickly and questions I raised had a rapid response. Recommend Homesure 100%. Hannah and Taylor are credits to the company.
Poppy · 17 June 2023
Agent replied · 16 June 2024
WOW!! Thank you, Poppy! Really appreciate you taking the time to do this.
★★★★★ 5/5
GoogleI've used Homesure twice in the past 2 years to sell houses for me. James was amazing finding buyers both times within days of the properties going onto the market. Not only that, he follows the sale through from start to finish smoothing out any bumps in the road and ensuring that both sellers and vendors are kept well informed. I would highly recommend James, Jim and the rest of team..5 stars from me...both times !!!PositiveResponsiveness, Quality, Professionalism, Value
Kerstin · 17 June 2021
★★★★★ 5/5
GoogleI am a new contractor with Homesure and can highly recommend them to work with. Daisy is extremely helpful and always has keys ready for collection when needed. Great company.
Move · 17 June 2023
Agent replied · 16 June 2024
Thank you for taking the time to do this. We're always looking for the best contractors to look after our landlords' properties for our tenants so please keep up the good work... and we'll keep the work coming!
★★★★★ 5/5
TrustpilotProperty management
I recently purchased my buy-to-let property and chose Homesure to advertise and manage it. With full management service, I didn't need to move a finger. Tenants were found very quickly. Harriet is very professional and supported me with all actions I wasn't even aware required.
Dmitry · 30 June 2024
★★★★★ 5/5
TrustpilotThe team at Homesure has been very…
The team at Homesure has been very professional since I have been doing business with them .Liam has been very helpful regarding maintenance in my properties.Well done!
Octave · 17 August 2023
Agent replied · 15 June 2024
Thank you, Octave! We appreciate you taking the time to write us a review. We are very proud of Liam, and are pleased that you can see what we see in him! We look forward to continuing to work with you in the future!
★★★★★ 5/5
TrustpilotHIGHLY RECOMMEND
Homesure Property have been looking after my portfolio of properties in Liverpool for the last 5 years. Living and working in London I was recommended Homesure by a friend to manage the properties and i can honestly say I have never dealt with a more efficient, well run, easy to work with and reliable management company. Everyone in the office was a pleasure to deal with, from lettings through to maintenance and sales. After deciding to sell the portfolio, the sales team recently helped me sell all the houses with great success. I would HIGHLY recommend Homesure!!! Thank you Nick and team.
Mike · 14 December 2020
★★★★★ 5/5
GoogleHomesure have proven to be both professional and reliable. They take care of everything from tenancy agreements to maintenance for complete peace of mind. Homesure also keep me informed of new and upcoming leglislation. Highly recommended.
Mark · 2 April 2026
★★★★★ 5/5
TrustpilotBrilliant service from Abbie !!
I recently spoke to a lovely young lady called Abbie over the phone as i’m looking to rent a property closer to my work due to my commute being too long right now. She was extremely helpful and pointed me in all the right directions. I am yet to decide on a property but if / when I do I will be asking to speak to Abbie again as she has gained my trust.
Emma · 17 August 2023
Agent replied · 15 June 2024
Thank you, Emma! We appreciate you taking the time to write us a review. We are very proud of Abbie, and are pleased that you can see what we see in her! Best of luck for your future!
★★★★★ 4/5
TrustpilotHomesure Buying Experience
I bought a house with Homesure, Prescot Office. I was looked after by Alex & Callum. Both were very friendly, responsive and helpful. Alex also has a great sense of humour always a plus.As with most property purchases, there can be challenges & delays. They looked into any enquiries and made the experience as easy and pleasant for both myself and the vendor. I would recommend these two gentlemen to those looking to buy or sell a property.
S · 13 March 2021
★★★★★ 5/5
GoogleManage 2 properties for me and the service I have received has been fantastic. Night and day in comparison to some other local agents I had the misfortune of using. Special praise in particular to John in the lettings team who has gone way above and beyond to help me. I thoroughly recommend Homesure. Thanks
David · 11 October 2025
★★★★★ 5/5
TrustpilotAmy was a star through the entire…
Amy was a star through the entire purchase process, always available and keeping me updated.
Riccardo · 11 July 2025
★★★★★ 5/5
GoogleA superb service from Harriet over-seeing a 4 month renovation, offering advice, help, and services. Overall, an extremely professional service. Thank you.
Steve · 11 October 2025
Agent replied · 11 October 2026
Thank you! We appreciate you taking the time to write us a review.
We're very proud of Harriet!
★★★★★ 5/5
Google10/10
I dealt with Lois and Tia. Both were always available and helped speed up the process of my purchase. They give you weekly updates, and are always happy to answer the phone. 100% would recommend.
Trevor · 17 June 2022
Agent replied · 16 June 2024
Thank you Trevor! You made Lois & Tia’s Bank Holiday weekend ;-)
See you again one day!
★★★★★ 1/5
TrustpilotAbsolutely shocking
Absolutely shocking, I have been a tenant for 7 years at a property managed by homesure, (for the last 3 years) .. they have been consistently chased for outstanding repairs for 3 years straight and have sent multiple different contractors one after the next who either didn't complete all jobs and reported they did, or didn't report them at all after the many repairs assessments I had, leaving me without a paddle. My landlord recently decided to sell the property I live in, but assured me and all my son's support workers that this sale will not affect me as she is selling as a tenanted property and they WANT to keep me in. So I jumped through the hoops, allowed access for inspections, sales valuations, redecorated so the flat looked lovely on the pictures they asked me to send for the listing, in between still chasing up 3 year old outstanding repairs and forever being told 'we will chase it up for you' .. the manager spoke directly to our support team and was informed of mine and my 10 year old child's chronic physical and mental illnesses and was asked to have a little extra patience during the process as this massive change could be detrimental to our wellbeing if not handled with care, and again we were reassured that this would be fine. I sent pictures of all rooms but one, the one with the outstanding repairs as I was uncomfortable having the tatty kitchen posted online for all to see on the listing, especially after waiting 3 years for the repairs to actually be done, but this was clearly too hard for this incompetent Maintenance team to manage, and instead of arranging the repairs, they went behind my back to my landlord with a massive fabrication about me being DIFFICULT and not allowing access, when actually the opposite is the case and they are the ones who have inadequately managed the property. based on these lies I was served a section 21 and now face homelessness with my 10 year old autistic child a month before Christmas and in his last year of school. The manager is the most vile man I've ever spoken to, he will talk down to you, talk over you, and when you begin to get frustrated he will cut you off the call like a true narcissist. He is also refusing point blank to provide me with evidence to support my case, e.g. repairs requests, reports and inspection reports, as they know they back up my concerns. AND he is also refusing to set up a face to face meeting or phonecall with my landlord and myself as he is trying to sabotage my ability to tell the landlord the truth. I was told by the manager in 2020 that I was within my right to go to environmental health to file a complaint against the landlord but I opted to give them the benefit of the doubt and gave them a chance to get things sorted, yet here we are 2.5 years later still waiting for them and now being evicted and accused of not allowing access for photographs just for asking if they could be done first. DO NOT EMPLOY THIS AGENCY TO MANAGE YOUR PROPERTY, THEY WILL TAKE YOUR MONEY AND THEIR FEES BUT PAY THE CHEAPEST UNRELIABLE CONTRACTORS TO POORLY ASSESS AND REPAIR THE ISSUES. THEY DONT KEEP RELIABLE RECORDS, THEN SERVE YOUR TENANTS PAPERS IF THEY HAVE THE AUDACITY TO COMPLAIN. I have spoken to the contractors who are constantly blamed for these things not being done, and they have agreed with me and told me that I'm not the first or 21st tenant to have these same concerns with homesure, they are also sick of being blamed for homesures incompetence. They have changed their stories so many times, and unfortunately for them and the landlord, I have had enough, I don't roll over easily especially when it comes to somebody messing with my son's wellbeing to make a quick buck on a sale, and will be fighting this every step of the way, so ultimately they have ended up costing the landlord 1000s in court fees to resolve the matter and allow me to have a fair chance to tell my side and request an extension on my section 21 on medical grounds from a judge.
Gemma · 19 November 2022
Agent replied · 15 June 2024
Hi Gemma,This is a factually inaccurate review. There are a considerable amount of outright lies in the review you have made and fortunately, we have copies of all correspondence between yourself and Homesure to confirm this. These include multiple emails and calls were you have refused access for repairs and inspections.You also owe almost two months' rent and have refused to pay or respond to any correspondence in relation to this.In your latest email sent to Homesure, you have informed Homesure in writing that you are refusing access for our gas engineer to carry out works that are essential to your own and your family's safety and you have then stated in writing that you are blocking our email address.In your latest recorded phone call, you have screamed abuse at a member of staff who has had no previous dealings with yourself or the property.We will not be commenting anything further via Trust Pilot.You are welcome to contact Homesure to discuss your tenancy at any time via telephone, email or your property file ap.Thank you.
★★★★★ 4/5
TrustpilotGreat service
Great service. Cerys was especially good.
SG · 23 September 2025
★★★★★ 5/5
TrustpilotGreat people
The Homesure staff are always super helpful. They do great reports on our properties every 6 months and keep us up to date with our houses. We have dealt with Liam several times for maintenance issues and he is always prompt, detailed and friendly. Thanks for all the help Liam!
Resident · 16 December 2023
★★★★★ 1/5
GoogleThey booked me in to view a house , I had to take a day off from work to go and then they advised that It was an error and I won’t be able to see the house at all . So they just wasted my day and all they could do was SORRY THINGS CAN HAPPEN . What a lovely response they didn’t even offer another slot or helped at all .
Benji · 17 June 2023
Agent replied · 16 June 2024
Hi Amy,
We have checked every email inbox, all of our software systems, and our archives.
We have no record of anyone with your name, so we're unsure what has happened here.
If you want to send an email to lettings@homesureproperty.co.uk (for a rental property) or sales@homesureproperty.co.uk (for a sales property), we'll be able to look into it and respond to you.
Alternatively, please feel free to call 0151 722 22 22 (option 1 for sales, option 2 for lettings).
We look forward to hearing from you!
★★★★★ 5/5
TrustpilotI recently had the pleasure of engaging…
I recently had the pleasure of engaging with my home state agency for my tenant agreement, and I must say, the service I received exceeded all expectations. From start to finish, their dedication, professionalism, and attention to detail made the entire process an absolute breeze. Thank you Harriet and to all. RegardsChelsea Gardner
Chelsea · 21 September 2023
★★★★★ 5/5
TrustpilotLiam is always on board with whatever…
Liam is always on board with whatever queries I may have, very reassuring and always informative. Thanks for all the help!
Poppy · 15 September 2023
Agent replied · 15 June 2024
Thank you, Poppy! We appreciate you taking the time to write us a review. We are proud of Liam, and I'm sure you can see why! Best wishes from Homesure!
★★★★★ 5/5
GoogleWorking with Homesure has been a dream. They have a highly experienced team with a warm and friendly approach that is mirrored in their professionalism. If your looking to sell your house or buy a new one you wont go wrong with Homesure. Thanks Nick!
JS · 17 June 2020
Agent replied · 16 June 2024
Thanks, Mike!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
