Homesure Property Liverpool reviews

★★★★★ 5/5

Trustpilot

Been using Homesure to work on a few of…

Been using Homesure to work on a few of my properties now, and have been really impressed by the communication, level of service and effort put in by the lettings team. Special mention to Rosanagh and Hannah for all their help

Ross · 25 August 2023

★★★★★ 5/5

Trustpilot

Excellent Personised and Supportive Agent

I sold my family home and bought a new little home for myself via Homesure. Amy was amazing from start to finish. She rang me to say the offer was accepted and was there on the day of completion until late as we were worried with mortgage rates and a huge chain but she stayed calm and ensured every person involved was kept up to date. Amy listened and responded to my many calls and emails as I haven't sold a house before, so her calm and understanding voice was much appreciated. She went above and beyond many times. I would recommend Homesure and Amy as an agent to help you sell or buy your new home without hesitation! Thank you Amy and the team

Lyndsey · 27 January 2023

★★★★★ 1/5

Google

Honestly good experience until u leave . It was very disappointing that the one who made report points put all things that was there despite sending verification inventory pictures i am sure she didnt even reviews inventory pictures before writing report and basically they claim saying thats something they write to landlord what needs to be fixed so if the house has previous nails its ur fault. Dont know what they get out of this but get ready to lose your deposit. The house i had was poorly maintained and we left better and it had mould problems which was never fixed. I think they mostly deal with bad houses like this. Company scammers.

DR · 13 June 2025

★★★★★ 5/5

Trustpilot

Brilliant service

All the staff were very friendly and helpful, mainly dealt with Vicky and Lucy, but Keith and Jen were also fantastic.Great communication and always followed up any queries I had in a timely manner.Would not hesitate in using Homesure for either buying or selling in the future.

Marrykharvey · 30 November 2024

★★★★★ 5/5

Trustpilot

A company you can trust implicitly.…

I have been with this company for over 12 years and have found them to be friendly, efficient and professional. I have always been paid on time and if ever there is a problem I am informed immediately. I have recently had to make a claim for storm damage and Rosanagh and Dermot have made the experience very easy and not stressful at all. The staff really do go above and beyond what is normally expected. I cannot recommend this company enough. It truly is a great company.

Victor · 1 February 2024

★★★★★ 5/5

Trustpilot

Quick, thorough and communicative

Homesure were quick, thorough and communicative through out our moving in process. It took a week from myself viewing the property to getting the keys which is exactly what we wanted and reassured us we could contact them if any issues arose. Staff were friendly and professional as well as extensive in their property checks. A difficult process was made easy by Homesure and I would definitely use them again in the future.

Lauren-jade · 14 June 2024

★★★★★ 5/5

Trustpilot

Excellent

Alesha has been excellent in helping me move into my flat and sorting any maintenance issues very promptly. Great communication and always happy to help.

Emma · 18 August 2025

★★★★★ 5/5

Google

A genuinely fantastic service from Nick, Mark and the team - from the moment I made contact to handing over the keys, they managed the entire process from start to finish to perfection. I couldn't recommend them highly enough.

Ian · 22 July 2023

★★★★★ 5/5

Trustpilot

Great service

Hello , I thought I would write this review regarding a flat my auntie had moved into, besides all the hassle and stress of moving into it , I soon found out that the boiler wasn’t working fully , with one call tjj on a lovely girl called Hayley , on a Saturday morning before 12 , she answered my csll with such professionalism, and trying to guide me through the issues I had on the boiler , she told me she had put a email over to the boiler manufacturer, and someone would be in touch with us , not knowing it would be that quick, a engineer came out within the hour to resolve our issues, also what a pleasant and happy man he was , I think his name was Alan , I know he a London guy if I got his name wrong I do apologise, great service from both parties, we’ll recommended, thanks again mr Guy

Ricky · 20 May 2025

★★★★★ 5/5

Trustpilot

Homesure have been managing my property…

Homesure have been managing my property since 2019. I have had 3 lots of amazing tenants all thanks to the team at Homesure. Especially helpful just recently has been Alesha, but I have delt with Joe, Liam, Abbie - Thank you from Yvonne & Simon

Yvonne · 16 April 2026

★★★★★ 1/5

Google

Friendliness, efficiency and helpfulness are the main factors I look for in a managing agent, so I will be certain to avoid Homesure Property, as the way Nick Stott, one of the Director's of the company, has spoken to me is an absolute disgrace, he is the absolute antithesis of these 3 values. He has also tried to mislead me in various ways, in his quest to be as unhelpful as possible. Basically my boss buys a lot of property at auction, and it is the done thing that former managing agents provide any compliance documents they have, along with helping transfer the deposits to us, however, as I was always upfront that we would not need their help with managing the properties, Nick has treated me like dirt on his shoe, and flatly refused to be of any assistance, he said 'he's absolutely sick of dealing with these repossession properties' and 'don't contact us again'. It's good to know someone's true colors isn't it. I bet he would love to treat all his customers like this. Avoid!

Charlotte's · 12 May 2025

★★★★★ 5/5

Google

We had excellent service from Lucy. We found her local knowledge invaluable and found regular planned communication worked for us, which she was happy to do and organise. Thank you Lucy.

Paul · 19 December 2023

★★★★★ 1/5

Google

Where do I start. So for months they have played with us (the tenants) and the landlord. Telling the landlord we are slow to reply if at all, telling us the landlord is slow to reply. They take a very long time to sort anything out. Next is the building work. It took 6 months to get the ceiling fixed from a leaking pipe and then a leaking drain. The drain issue started after the pipe was fixed. Then they fixed the ceiling (which collapsed due to homesure's negligence to us, the landlord and the property) which to be fair was a great job on fixing it. Now, onto the walls, paint patches left on the wall. Paint on our carpets. Paint on wallpaper that shouldn't be there. Cutting in? Where. The wall where the ceiling meets looks like an inflatable arm tube man where there is supposed to be cutting in. The damp problem returned less than 2 months after repairs. The landlord contacted us directly and began fixing the issues and confronting this letting agent. After talking, we realised Homesure have been filling us with lies and turning us against each other. They have made maybe 6 appointments to come out and have not turned up to any of them. We found out maybe 10 minutes ago that they lied saying we cancelled. I have proof of texts that my texts to confirm times for them to arrive were not answered. Then, we move on to more issues. This letting agent has continuously treated us like absolute garbage. The landlord had paid for the window ledge and door to be fixed and replaced. The first time, they didn't do this and they still charged the landlord and claimed the work was done. After the landlord has visited herself, she informed us this should have been done. They came back out, painted over a crumbling windowledge and painted a door that doesn't even have a seal and has a rotting frame and claimed the work was done. This letting agent and their contractors have been the worst experience in renting I have ever seen. I would NOT recommend this to my worst enemy and hope others can avoid the hell we have endured for the past 12 months.

Lewis · 17 June 2022

★★★★★ 5/5

Google

Vicki at Homesure kept both our solicitors and the sellers solicitors in check and maintained great communication throughout. Our house purchase did have a few bumps in the road ( nothing to do with Homesure) and knowing I could speak to Vicki for support made such a difference to our experience. All the staff we spoke to were helpful and friendly. Thank you for everything.

Cait · 19 August 2024

★★★★★ 1/5

Google

Awful company Avoid dangerous agent who have no care for there tenants no mater how serious the issues in the property

Ethan · 16 January 2026

★★★★★ 5/5

Google

Great experience with Homesure. Everything was all sorted within a week and we were able to move in. Highly recommend

SADIE · 26 May 2024

★★★★★ 5/5

Google

I’m a contractor for Homesure and they are excellent, best agents I’ve worked for, very professional and excellent with payments.. Roshanagh is excellent and very helpful along with everybody else in the office 🥳 …

Brian · 17 June 2023

★★★★★ 5/5

Google

Cannot recommend Homesure enough. Our sale was so smoothly handled and Tia was on hand the whole way though to answer any queries we had. We wouldn’t hesitate to recommend their services to our friends and would use them again if we ever sold up.

Glenn · 17 June 2022

★★★★★ 5/5

Google

Great service, especially Liam, who has gone above and beyond throughout. We are landlords with several apartments with Homesure. Roxy

Jenny · 17 May 2024

★★★★★ 4/5

Trustpilot

Professional and reliable

My partner were pleased with Homesure. Although we didn’t get the result we wanted; I don’t think that it was their fault as we presented a difficult case for renting our house out for a very short term. Liam was really kind and personable, and very professional. He was always prompt with the viewings and informative. I would use Homesure again.

Chloe · 7 November 2023

★★★★★ 1/5

Facebook

Homesure attempted to have my one-star review removed by falsely claiming to Trustpilot it contained harmful or illegal content. Trustpilot determined that my review complies with their guidelines and reinstated it. This incident highlights the dishonesty and underhanded tactics Homesure is willing to employ to protect its image. Instead of addressing genuine concerns, they resort to fabricating claims in an effort to appear reputable. I urge everyone to steer clear of this company. Their actions speak volumes about their lack of integrity and their willingness to spread misinformation to manipulate the narrative in their favour. Don't be deceived by their facade! This action stems from the actions of one individual Joe McGown who unfortunately tarnishes this company's reputation.

David · 13 March 2025

★★★★★ 5/5

Google

We are still on our journey to buying a property and renting others, the service from all staff is great and Vickie is exceptional!

Carly · 17 February 2024

★★★★★ 1/5

Google

Stay away & go elsewhere. Waiste of time & energy.

Stanley · 26 March 2026

★★★★★ 5/5

Trustpilot

Excellent service offered .

Excellent service offered . Many thanks Chris

Chris · 4 December 2025