Andrew Louis Liverpool reviews

★★★★★ 5/5

Google

I would highly recommend this estate agents, they have been very understanding and proactive. The level of service has been impeccable, I wouldn’t hesitate to recommend them to anyone. Vicki and Rebekah have been truly amazing and are a credit to their employer, thank you soo much for all you help and understanding. J. Bresnahan

Joanne · 13 June 2021

★★★★★ 1/5

Google

I am currently renting with Andrew Lewis. When I saw the flat I am living in, there were some issues to fix and we agreed that this would be done before I moved in. Part of these issues were fixed, some other issues I discovered once I started living there were fixed after constantly pushing for it (who wants to be without a working washing machine?). And here I am writing this because some of the issues that the flat had before I moved and which we agreed would be fixed are still not: my fridge door and the bathroom tap still need to be fixed and I have to keep on chasing them with not even an estimate date provided.NegativeProfessionalism

Oscar · 13 June 2022

★★★★★ 5/5

Trustpilot

I rented a property via Andrew Louis

I rented a property via Andrew Louis, the whole experience went very well, they was informative through the whole process. They made sure that the property was all ready for hue move in. Thanks you very much

Mr · 5 July 2023

★★★★★ 5/5

Trustpilot

I spoke to Jemma on the repairs team…

I spoke to Jemma on the repairs team who was very efficient and resolved my issue

Heidi · 10 November 2023

★★★★★ 5/5

Trustpilot

Landlord service

As a Landlord I have always received help and advice from the friendly team at the Old Swan office.I would and have recommended Andrew Louis to others and will use Lettings/ Sales services in future.

Debbie · 25 August 2023

★★★★★ 5/5

Trustpilot

Excellent service very helpful with…

Excellent service very helpful with everything to help me rent the property I wanted mostly dealt with Hayley, but also Vicki both lovely and extremely helpful thank you both very much in helping me find my new home.

Natalie · 4 January 2021

★★★★★ 5/5

Trustpilot

Very helpful managing and letting…

Very helpful managing and letting agents. Connor went out their way to help me deal with why I needed to do.

Patrick · 25 April 2023

★★★★★ 1/5

Trustpilot

FAO Connor at Block Management

Thank you for your reply. Yes, I do pay the charge via my rent for services not provided by your company.I suggest you get the issues resolved because I will keep posting this until it does because writing emails gets ignored and also my calls don't get answered.Make sure you provide the service which is paid for cos I can be very public.Kind regards

Sebastian · 25 August 2023

★★★★★ 5/5

Google

If you're looking for the best of the best, then look no further, Vicki Burke at Andrew Louis is extremely talented and willing to help in every way possible. She assisted my wife and I find a beautiful residence in the heart of Liverpool, and met all of our expectations.PositiveResponsiveness, Professionalism

Waqas · 13 June 2021

★★★★★ 5/5

Trustpilot

A great service and very helpful staff.

A great service, as usual, from Andrew Louis in managing our apartment and ensuring smooth changeovers. A special mention for Cerys who was so helpful and efficient and kept us informed all the way through, she made it all so easy .

Fionnuala · 24 October 2024

★★★★★ 5/5

Google

Communication experience with the block management team has always been great. Abbey, Connor and Lisa are very responsive to emails and helpful. Keep up the good work 😊 …

Tom · 11 October 2023

★★★★★ 5/5

Google

Amazing team, Andrew Louis was fantastic, fast responses and facilitated a move in one week earlier so we didn’t have to find alternative arrangements. Couldn’t recommend more !! Thankyou

Lucy · 11 October 2023

★★★★★ 5/5

Trustpilot

Dedicated and professional staff

Dedicated staff providing a fast and professional service over many years. Clear lines of communication, both orally and in writing.

Tom · 26 March 2024

★★★★★ 5/5

Trustpilot

Gemma proffesionalism

Hi, i would just like to say as a contractor working for andrew louis is, gemma and the team are very proffesional , and can only say its a joy to do works for this company

Neil · 11 December 2024

★★★★★ 5/5

Trustpilot

Help was provided asap

Jemma is incredible helpful and very responsive to emails. She made sure I was looked after.

MV · 24 May 2023

★★★★★ 5/5

Google

Great service from Andrew Louis Sales rep Vicki. Very helpful and professional, always kept me up to date on the sales process. Would highly recommend

Aud · 15 November 2023

★★★★★ 4/5

Google

Vicki was incredibly helpful and friendly.

Christopher · 14 June 2019

★★★★★ 5/5

Trustpilot

Perfect business partner!

Excellent letting agent. As a landlord, I cannot recommend them enough. They assisted us in each and every step, and after dealing with a number of other agencies, I can tell I have never experienced such a dedicated service.This is what you are looking for from a true business partner, not just an agency.I would rate them 10 stars, if I only could; trust them, they are great

Angelo · 31 December 2022

★★★★★ 5/5

Trustpilot

Boiler issue

Had an issue with my boiler yesterday and Laura resolved the issue quickly over the phone. She was very polite and helpful!

Orla · 19 January 2024

★★★★★ 5/5

Google

I would highly recommend Erica and the team at Andrew louis, I have a number of properties that I have marketed through Andrew Louis and have never had a void period on any of them unlike other estate agents! Highly recommended.

Ryan · 14 June 2016

★★★★★ 5/5

Trustpilot

Andrew Louis

I have used Andrew Louis for many years. Property Manager, Laura, has been really helpful, efficient and responds to messages quickly. A real credit to the company.

Nina · 17 September 2023

★★★★★ 5/5

Trustpilot

Called with a leak

Called with a leak invasive problem, Andrew Louis contacted Homesure, and they contacted me within 20 minutes of my initial call ongoing, but happy thus far.

William · 4 April 2025

★★★★★ 5/5

Trustpilot

Great customer service!

After struggling for many months to address a fire door issue, we reached out to Andrew Louis to support us in finding a supplier and getting the work completed. Rebekah worked tirelessly to help us get the problem addressed, going above and beyond and was absolutely fantastic throughout. We would no doubt still be battling on a solution without her! Thank you again!

Rae · 4 May 2023

★★★★★ 5/5

Google

Always found the staff at Andrew Louis Approachable. Ed Wallace very helpful and knowledgeable as is Lisa and Rebekah. Return calls promptly and deal with issues as they arise.

Robert · 13 June 2023