Trusted Agent profile · Liverpool
★★★★★
331 reviews across 2 platforms
8-10 East Prescot Road, Old Swan, Liverpool, L14 1PW
Andrew Louis's office in Liverpool, at 8-10 East Prescot Road, is rated 4.4 out of 5 across 331 reviews on two platforms, including 176 Google reviews rated 4.1.
Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
5/5
GoogleI recently had dealings with Laura in the Lettings department of Andrew Louis. Within a couple of days she had the problem resolved. I am so grateful that a stressful problem was solved so speedily and professionally. Highly recommended.
Thank you, Veronica! We appreciate you taking the time to write us a review. Andrew Louis are pleased to be able to help you, and we're really proud to have Laura on our team. Best wishes, from Andrew Louis!
5/5
TrustpilotFantastic service from Andrew Louis …
Andrew Louis have taken over the block management on our behalf. I can't begin to explain the difference in service from our past block managers. Andrew Louis are on the ball with matters small and large. Thank you Abbey
4/5
GoogleAfter having a horrible experience with our property management company we moved to Andrew Louis. They are an excellent - helpful and honest. Our accounts are now properly managed and they have always been prompt in sorting any strictural problems out. We work mostly with Ed Wallace who has gone above and beyond to ensure our property is managed well. Can recommend.
Thank you, Alastair! Ed is supremely flattered. We’ll continue to push for the fifth star…!
5/5
TrustpilotEmergency repair needed sorting and…
Emergency repair needed sorting and Michael made sure it was done promptly
5/5
TrustpilotBest Agent to work - Andrew Louis
Andrew Louis is a perfect Agent to work with as taking care of Landlords and also tenants with quick response and solutions. Dan Weir is a great person and dealing with my properties with no hassle.Thanks to Andrew Louis team !!
5/5
TrustpilotConnor and Team at Andrew Louis
Connor and Team at Andrew Louis, Old Swan are very helpful with a quick response to needs after some weather related issues affecting my flat. The maintenance team sent out were also extremely helpful and genuinely interested in fixing the issues. A very good team and service. Thank you
Thank you Eddie! We appreciate you taking the time to write us a review. We are very proud of Connor, and are pleased that you can see what we see in him!
5/5
TrustpilotHelped with Everything!
The team have been brilliant helping me settle into my new place! In particular Ed Wallace has been invaluable in getting answers and solutions to the issues I had!Lisa too was tireless in assisting me!A fantastic block management team to work with!
5/5
TrustpilotReally responsive building management…
Really responsive building management team - always quick to answer and reply to any queries and maintenance team are quickly deployed to any issues. Shout out to Connor for helping me with my latest issue! :)
5/5
TrustpilotLisa …
I live in block if flats managed by Andrew Louis . Whenever I have contacted about issues or need information I have found Lisa, at all times, to be friendly, helpful and professional. Nothing is too much trouble. More importantly, she takes action and gets results.
Thank you, Irene! We appreciate you taking the time to write us a review. We are proud of Lisa and are pleased that you have seen what we see in her. Best wishes from Andrew Louis!
5/5
GoogleGreat service from Andrew Louis Sales rep Vicki. Very helpful and professional, always kept me up to date on the sales process. Would highly recommend
Thank you Aud! We appreciate you taking the time to write us a review. We are very proud of Vicki, and glad that you can see how amazing she is. Best wishes from Andrew Louis
5/5
Trustpilot5 stars ***** response time
I would like to express my utmost satisfaction and gratitude towards Andrew Louis Block Management for their outstanding service and lightning-fast response. In particular, I would like to commend Lisa and Gemma for their exceptional dedication and efficiency.Their response time was truly remarkable. Whenever I had a query or concern, I could count on Lisa and Gemma to respond swiftly and provide me with all the necessary information. They were attentive, patient, and demonstrated an in-depth knowledge of the property management field.Furthermore, Lisa and Gemma displayed excellent communication skills throughout our interactions. They were proactive in keeping me updated on any developments or changes, ensuring transparency and a smooth workflow. Their attention to detail and willingness to go the extra mile to resolve any issues were truly commendable.Keep up the fantastic work!Regards Oscar
5/5
GoogleAndrew Louis mange a block in the city centre where I am a landlord and Ed has recently become involved in the day to day management and what a superstar he is!!! Going above and beyond what would normally be expected each and every time. Thank you Ed - I'd give you 6* if I could :)
Thank you, Deb! Ed is a 6* superstar! Thank you for taking the time to write this to us. Makes a difference!
5/5
TrustpilotOutstanding letting agent!
Now I know what a letting agent should be and do and how badly I have been let down in the past!! Jemma McCarthy and Laura have been outstanding in their efficiency, consideration, thoroughness and kindness. Nothing is too much trouble. They have taken on my property at a difficult time and they are restoring my faith in letting agents after 2 very bad experiences. Andrew Louis is proving "third time lucky for me". I couldn't recommend them highly enough. Thank you!
5/5
GoogleAndrew Louis have provided us with excellent tenants over our portfolio . Annemarie, Alison and Sukie have been excellent liaising by phone and email, they have kept me up to date and informed throughout all aspects of the letting process , for example all payments to the TDS have been registered and gone through smoothly. I would not hesitate to recommend Andrew Louis to Prospective tenants and landlords.
Thank you Sam. We can't thank you enough for your kind review
5/5
TrustpilotJemma is the tenants’ and landlord’s…
Jemma is the tenants’ and landlord’s mighty angel. She explores all possibilities for you and makes impossible possible. Cannot be without her!!!!
5/5
TrustpilotLaura- a great help
Laura has been very helpful getting repairs organised in our flat. She listens to tenants’s issues, responds quickly to emails and liaises with outside companies to get maintenance issues sorted.
5/5
TrustpilotI had an issue with my boiler in my…
I had an issue with my boiler in my rented property, last thing you want especially in January, from the moment I informed them of the issue they where on the case to get the issue resolved, I corresponded with 2 members of staff Vicki and Jemma whom I felt genuinely cared and went above and beyond to get the boiler fixed as quickly as they did (they also sorted heaters in the meantime) , overall a very professional company and from my experience very professional and genuine staff .
5/5
TrustpilotAndrew Louis - Exceptional Service
Words are not enough to express the amazing and first class service I have received from all the team at Andrew Louis, with an exceptionally outstanding service from Dave Orritt in particular. Their high quality work ethics, enthusiasm, customer liaisons, and proactive interactions in all aspects of the Sales department has been faultless. Noteworthy, that they really take the time to listen to your needs and execute the necessary actions to get results in a speedy and timely manner. Would absolutely recommend this company for their services. It has been a great pleasure to have been their client and thank you again to the friendly and dedicated Dave and All the team at Andrew Louis and for the faultless service. Parveen
5/5
TrustpilotThe Block Management Team do a…
The Block Management Team do a wonderful job. Very hardworking, friendly and helpful. Get things done quickly. Special thanks to Rebekah, Connor, Lisa and Gemma for all their help.
5/5
GoogleExcellent customer service from start to finish.. regular updates and feed back and from my experience the staff have really gone the extra mile with me and answered any questions I have had promptly.. 5 star service. Very pleased. Polite, professional and personal service, I would definitely recommend them to friends and family. Thanks to everyone who has been involved with the sale of my property.
Thank you Yinka
5/5
TrustpilotGreat to deal with
Great response and always helpful when required - special shout out to Dave whose service is brilliant
5/5
GoogleReally helpful and communication was second to none. Kept me informed and updated all the way. Sold my flat in less than 2 months. I highly recommend Andrew louis to any prospective seller / buyer
Really appreciate you writing this, Steve - thank you 🖖 …
5/5
GoogleAll the staff are knowledge, polite and efficient and a pleasure to deal with as a landlord and they ensure my tenants are happy too. Happy tenants mean I am happy too ...win win all thanks to the Team @ Andrew Louis Old Swan branch...you guys rock, thank you.
Thank you, Joolz! This really means a lot to us! Keep on rockin’ 😜 …
1/5
TrustpilotDeposit not protected
Deposit not filed correctly with the DPS which resulted in weeks of chasing - all on the tenants end. In the end, another letting agent had the deposit, even though - in writing - AL had claimed the deposit was protected with them six months prior to me (the tenant) handing notice on my contract. In the end had to go through DPS but wasted hours emailing and making calls - all with no assistance by AL.Cause a lot of stress and upset and meant I was without my deposit for longer than expected when it should have been a swift return. Not great at fixing repairs timely etc throughout tenancy either.
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