Andrew Louis reviews

★★★★★ 1/5

Trustpilot

I would not engage with this company

I would not engage with this company. They have recently teamed up with UKCPS private parking company and I have received a fine for parking outside the property I rent. My appeal fell on deaf ears. They do not engage with problems of their own making. They should be ashamed.

Denise · 23 September 2026

★★★★★ 2/5

Google

Edit: Even though the below initial review is true and the move in was seamless, the service that was provided later was very low in quality. The person that was in charge of keeping the house where I was renting did not do a very great job and showed very little care for anything. Prior to me moving, the agency had failed to inspect the electric meter as well and that cause lots of issues for me and also was apparently a danger to the life of anyone interacting with the meter (namely me). I had lots of issues where I pressingly needed help. I politely reached out multiple times, I called in an emergency and at some point the person responsible for the house, as I mentioned already, simply started ignoring their phone and not picking up. I believe Andrew Louis were working with a landlord that was difficult to begin with. I really do sympathize with that and how hard their job was due to that. But it just cannot excuse everything because at times just utter disorganization and lack of care showed lots on behalf of the agency itself. I went to a viewing and said that sadly I am pressed on time, and even though I’ve had countless other viewings, if I were to chose Andrew Louis services, I’ll need help from them for a quick turn around for me to move in. I’m talking about moving in literally just in a week, where other agencies take up to 3 weeks. I asked the negotiator if that is possible and she said it is. She turned out to be correct, because I moved in super quick and they respected my request! At the viewing and later, my agent/negotiator from Andrew Lous was Vicki Burke. She was amazing. She helped me negotiate a few things with the landlord so I can get the most out of my money. Highly recommended!

Peter · 30 July 2024

★★★★★ 5/5

Trustpilot

Happy long term clients

Recently, the service we have received from Andrew Louis and in particular Jemma and Cerys has been exemplary. They have done everything they could to help me with an issue with Block Maitenance in recent months. They are a delight to deal with, always practive and positive. Nothing is too much trouble and is dealt with in a friendly but thoroughly professional manner. We have been clients for many years now and always feel valued.

Joan · 16 September 2024

★★★★★ 1/5

Google

Would give 0 stars if I could! Absolutely horrific company and people to deal with. We lived in one of their properties on Henry street for two years and could not wait to get out. Firstly, we had signed our initial contract with our move in date and both booked time off work to move in. The day before we contacted Andrew Louis to ask what time we could collect the keys, only for them to inform us we couldn’t move in on that day because they hadn’t booked a contracted to fix things in the property (we had the signed contract for a month, plenty of time for them to do this). We informed them we had taken time off work to move in and couldn’t get the new dates off work and asked for some money off rent due to them changing the date and not telling us - breaking the contract - they got arsey and said no. We asked if we could move in and just have the contractor come while we were living there - again they got arsey and said no. This was just the start of a long two years. Over the two years in their property the Andrew Louis property manager ‘Haley’ was the most rude, and vile person to speak to. She demanded inspections in the property (absolutely fine as this is quite common practice) however, she lied about the reasons for the inspection stating it was Liverpool City council asking for compulsory inspections every six months. I asked for proof of this and was ignored (unsurprising as it was a lie, I have lived in the city for 5 years and never had this and could not find a thing on the website regarding it). They also tried to evict us when we didn’t provide any suitable dates for them! (Hilarious tbh) The company point blank refused to speak to myself, only ever contacting and sending emails to my partner despite having all of my contact information. The actually building is filled with black mould, when reported this was ignored by both Andrew Louis and the building managers. The building has issues with water which we raised and we’re basically told ‘tough’. United utilities confirmed we were paying enough for a family of 5 running their washing machine 5 times a day (2 bed apartment with 2 adults living in it), we raised this issue with both Andrew Louis and the property management who both dismissed the claims. We asked them to follow United utilities procedure to check whether we had a leak and they refused. The apartment was dirty when we moved in - crumbs on the bed, dust and hair everywhere. When we moved out we cleaned the apartment and they tried to take part of the deposit for cleaning. They attempted to take our full deposit - it has taken us 3 months to fight this and finally got word from TDS that we will be getting our full deposit back. There were varying other things throughout the two years which were just awful by the company but I would be here for days typing them all up. The absolute worst really was the staff - especially the manager haley. I have worked in customer service for a long time and have never encountered anyone as absolutely god awful in my life. If you’re looking for a property with Andrew Louis as the landlords, honestly save yourself some hassle and run elsewhere!

Aurora · 26 August 2025

★★★★★ 1/5

Google

Director is narrow minded with zero knowledge of the area. I was shocked with his knowledge despite being a landlord himself. Inexperienced sales staff obviously who work under him. I wanted to sell my property through them but I started hearing chants of "non-traditional, non-trandional". He wanted to sell my property for 65k when it got completed today for 130k+! They failed to realise that there are categories in non traditional which are acceptable by the lenders are can still attract buyers (like mine did). Director rang me out of blue and created lot of panic and hassle for me for nothing, while I was abroad. I had to move to another agent but proved to be right decision today. Wouldn't recommend them if you are selling. (Hayley was good in lettings)

Gypsy · 23 August 2025

★★★★★ 5/5

Google

I have lived Eton Court for last 9 years. I am now in process of selling my flat. During my time here i have found Andrew Louis staff, particularly Gemma and Lisa , to be very supportive, efficient and professional. Everything I have requested, re repairs, information, general advice about being a leaseholder has been dealt with promptly. Very recently, as part of selling process, I have needed information, documents, management pack etc. I have had excellent help and very quick service. I would particularly like to thank Connor and Dave and of course Gemma who no matter how busy she is at that moment, always finds time to help. Irenev Travis

Irene · 28 September 2024

★★★★★ 5/5

Google

After recently taking over as Chair of the residents association at one of the numerous blocks of flats that Andrew Louis manage I have found AL to be superb in all aspects of block management. They have helped me negotiate the various rules and regulations as well as providing invaluable advice on when and how to commission various works and general maintenance. Ed Wallace is the Block Manager and Ed has been a constant source of support and help. Indeed I have to commend Ed on his fantastic buying skills and his ability to find the best contractors and the most competitive prices. In addition Gemma Roberts has stood out and has an in depth knowledge of the law surrounding block management and in particular the operation of a residents association/management company. I would highly recommend Andrew Louis in all aspects of block management. A big thank you.

Clare · 13 June 2022

★★★★★ 5/5

Google

Andrew Louis’s services are great and is everything I've been looking for in an estate agency. They are very professional, friendly and efficient. Specially, Hayley Carrol is fabulous, very friendly and very helpful! She is always quick to respond and always very helpful. It is very hard to get a good apartment in Liverpool while you are not present in Liverpool. When I was relocating from Durham to Liverpool, Hayley has been fantastic with her support and helped me getting a nice apartment just near University of Liverpool. She's knowledgeable, friendly and helpful at all times. The amount of telephone calls, emails ive made to her to ask about onething or another and not once has she made me feel that I was bothering her. Its honestly has been a pleasure to have such a helpful estate agent! Absolutely fantastic service from Hayley and we are very very grateful to her and Andrew louis! I strongly recommend Andrew Louis! :)

Amit · 13 June 2022

★★★★★ 5/5

Trustpilot

Couldn’t be any happier with the…

Couldn’t be any happier with the service we have received from Andrew Louis and in particular Jemma and Katy. They have both done everything possible to make letting a pleasant and pain free experience not only for us as landlords, but also our tenants. Nothing is too much trouble and all requests/tasks are carried out quickly and professionally. We couldn’t ask for anything more. That said, in fairness to the other staff at Andrew Louis with whom we have spoken, they too are a credit to the company!

Maureen · 30 August 2024

★★★★★ 5/5

Trustpilot

An Amazing Company.

This company is exemplary and commendable. A special mention to Katy Quinn whose expertise and strategic approach has lead to me finding an apartment in the city centre which is perfect for me. She has navigated my entire experience with exceptional professionalism, keeping me informed and easing any concerns. Her quick, almost immediate response to emails and calls showcased her dedication to her job and ambition to fulfil the clients needs. The valuable tips and advice she has provided me with are instrumental. I have felt confident and well informed in every step of the process from paying holding deposits, signing a contract and renewing a contract. Katy also went beyond professionalism - creating a comfortable atmosphere and fostering a great relationship. Her personal approach has made the entire process enjoyable, easier and more bearable. I highly appreciate everything that she has done for me. I couldn’t recommend anyone better than Katy, she is amazing! Thank-you!

Aoife · 10 July 2024

★★★★★ 1/5

Google

Avoid this rental agency. We had problems renting through them right away when we moved in. We discovered the electricity and heating wasn't switched on and operated through a missing key card that Andrew Louis blamed on the previous tenant, however the new tenants upstairs also experienced the same when they moved in. This forced us to stay elsewhere for over a week while they sorted it, but kept the rent the same. Flat had mould on the blinds, broken shower door, missing lightbulbs and syringes left in the freezer (!). Boiler broke continuously throughout the winter with no heat and hot water until they came in to fix time and again. We dealt with Rebekah who was lovely and quick to help but the constant issues were exhausting for the rent we were paying each month. As the same electricity and boiler issues were also experienced by the tenants upstairs, it seemed like this is typical of the way the letting agency operates.

David · 13 June 2021

★★★★★ 5/5

Google

2 weeks ago we have finalized house purchase through Andrew Louis. It's been an amazing experience, Callum was our sales negotiator and the help we have had from him (and the rest of the team if He wasn't around) was outstanding. It's been an easy and hassle free journey thanks to Andrew Louis and now we are starting our new journey in this amazing home of ours. Thank you everyone, Karolina and Jarek

Karolina · 13 June 2022

★★★★★ 5/5

Google

I've been looking to move property in a relatively small space of time. After finding the one i like, i had many questions and enquiries. I was put in contact with a lady named Vicki from Andrew Louis. Comunication and response time has been amazing. Special Thanks to Vicki for answering my never ending emails and phone calls. My move has been made much less stressful. Very helpful and informative. Will definately be using this company for future moves!PositiveResponsiveness

Josh · 13 June 2021

★★★★★ 5/5

Google

Excellent service from start to completion. Dave was outstanding in his customer service. Efficient helpful and always in regular contact. Even though he was the estate agent for the seller he also acted on our behalf and was prompt in responding to any of our FTB questions. Callum was also very helpful with arranging our property viewing. The whole team we amazing.

Kudakwashe · 13 June 2023

★★★★★ 5/5

Google

I am on the residents committee of a block of flats. The support I have had from Andrew Louis has been exceptional. Ed Wallace has helped so much with issues that have arisen. Nothing is too much trouble. His advice has been invaluable and is very much appreciated. I would also like to thank Lisa for her cheerful manner on the phone! You are a great team. Keep up the good work!

Suzanne · 13 June 2022

★★★★★ 5/5

Google

Can't speak highly enough of this branch of Andrew Louis. They recently took over the management of our block after a horrific experience with our previous management company. What a change and relief. Gemma has been just brilliant, nothing is too much for her,;' her support, expertise, experience and prompt replies to never-ending queries have been invaluable in helping us through a very challenging time. Thank you Gemma and Andrew Louis!

Rosemary · 13 June 2022

★★★★★ 5/5

Google

We have had dealings with Andrewlouis over the last couple of years(Hamilton Court Committee)and have found them to be very professional and courteous, two of there staff we have dealt with Rebekah & Conner have always been ready and willing to try very hard on resolving any issues our site requested. Keith(board member)

Keith · 15 December 2023

★★★★★ 5/5

Google

Andrew Louis have been the managing agents for the flat I have owned for over the last decade and they have been incredibly helpful with anything I have needed during this time. I would particularly like to say a big thank you to Gemma Robertson who has been absolutely amazing in all of my dealings with her. Always professional, knowledgeable and willing to go the extra mile. Much appreciated.

Rachel · 13 June 2022

★★★★★ 5/5

Google

Great rental property service from start to finish. Dan was super accommodating around my limited viewing time. Advised right from start to finish and kept me up to date every step of the way through the rental process. When we did hit a snag when we first moved in the problem was solved within the same morning. Amazing.

Katie · 13 June 2023

★★★★★ 5/5

Google

We have worked on several blocks providing drone roof surveys for Andrew Louis, a forward-thinking company who have been great to work with. Connor has been our point of contact who has been flexible, understanding and very responsive, ensuring everything runs smoothly. We are excited to continue working with the company, which has the leaseholders/tenants at the forefront.

Ryan · 13 June 2023

★★★★★ 5/5

Trustpilot

Three cheers for Abbey

The agent I've been working with, Abbey, has been absolutely fantastic, she's been clear with instructions and questions, and kept me updated at all stages of getting a new set of keys and fobs. She has been extremely friendly, which really helped the whole process as I felt she cared about helping me.Thanks Abbey!

Vikki · 1 August 2023

★★★★★ 5/5

Trustpilot

Thank you Jemma

We had quite a few repairs since we moved in but the main problem we had was leak. There was a lot of hassle figuring out what’s causing the leak and we had a difficult time with the block management agency (which is a different company from andrew louis). We were mentally struggling to deal with the block management but Jemma from Andrew Louis stepped in and pretty much solved everything for us. She kept chasing the matter with the block management who was very defensive and delusional and I even felt like she fought against them for us. We felt really supported by Jemma and she treated us like actual human beings. Without Jemma I don’t think I could’ve gotten these things sorted we really appreciate the effort she’s put in and the kindness she’s shown us. Thank you very much for all your work.

Miru · 21 October 2023

★★★★★ 5/5

Google

Just wanted to say a big, big thank you to Vicki Burke at Andrew Louis for all her help with my purchase. Despite the obvious delays with Covid she was always available to answer questions and chase when people needed chasing! with something as stressful as a purchase she went above and beyond to keep both sides up to date and most of all reassured! Thank you Vicki!PositiveResponsiveness, Professionalism

Oliver · 13 June 2021

★★★★★ 5/5

Google

Dave and the team at Andrew Louis, even during the most trying of circumstances, have always been prepared to go the extra mile. They have remained calm, patient, good-humoured and determined to support and find solutions. Thank you so much for all your help over the past year and beyond.

Tom · 13 June 2023