Trusted Agent profile · Liverpool
★★★★★
323 reviews across 2 platforms
8-10 East Prescot Road, Old Swan, Liverpool, L14 1PW
Andrew Louis's office in Liverpool, at 8-10 East Prescot Road, is rated 4.4 out of 5 across 323 reviews on two platforms, including 168 Google reviews rated 4.1.
Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
5/5
GoogleFantastic experience With everyone Good professional service Would definitely recommend Will use again in future Everyone at Andrew Louis Are very hard working and Easy to communicate And Thank you to Dave to for All your help …
Thank you, Nicholas! Lovely to have a company-wide review. Thank you!!
5/5
TrustpilotGreat service from Andrew Louis Lettings
Thanks to Cerys and the team at Andrew Louis lettings for their great support and professionalism in handling my letting in Liverpool. Great, prompt communication, which is so helpful as with a busy job and family life I have so little time to spare.
1/5
GoogleContacted them to arrange a viewing. Got asked a few questions, which I answered. I was waiting, but no more communication for days, then this morning they email me to say the property was let? Are these people serious??!! Haven't received such an unprofessional and pathetic service in 10 years in London. Update: well, I had emails between myself and your property manager, Katy. What I meant was that I haven't received such appalling service in London and I receive it here in Liverpool (to further clarify it was meant to be a comparison between service levels in London and Liverpool).
Hi Norbert, We've checked over our systems just to double check, but it appears that you're not a customer of ours. Your review states about that you haven't received such service in 10 years in London but we're a Liverpool based estate agency with no business in London. If you'd like to contact us about this, please email lettings@andrewlouis.co.uk for the attention of Alex and I'd be more than happy to look into this matter for you. Kind regards, Alex
5/5
TrustpilotGreat service all round.
Great communication between staff, in particular Laura, who al as respond by phone/ email always in a timely fashion. They continually keep me updated regarding property condition, repairs/arrears etc, and take a very personal interest in providing a professional service. I am so glad I handed over the whole property management to this company, which alleviates the issue associated with the proper management of rental property. Well done. PK.
5/5
GoogleWe have worked as contractors for Andrew Louis for many years, supporting both the Lettings and Block Management teams. Gemma, Lori, Lisa, and the wider team at Block Management have always been incredibly supportive, professional, and excellent at communication. We’ve truly felt valued in our work and would happily recommend Andrew Louis Block Management. Thank you for making the experience such a positive one! 😊
5/5
TrustpilotWe have worked as contractors for…
We have worked as contractors for Andrew Louis for many years, supporting both the Lettings and Block Management teams. Gemma, Lori, Lisa, and the wider team at Block Management have always been incredibly supportive, professional, and excellent at communication. We’ve truly felt valued in our work and would happily recommend Andrew Louis Block Management. Thank you for making the experience such a positive one! 😊
5/5
TrustpilotExcellent work by contractor Neil…
Excellent work by contractor Neil carried out- top notch - and as always thanks to Jemma :)
Thank you. We appreciate you taking the time to write us a review.Jemma is fantastic and we're very proud of her!Best wishes from Andrew Louis!
1/5
TrustpilotLiberty Place is being neglected
After living in this block for 8 years, within the last 3 years, I can say that my building, Liberty Place, has been neglected by Andrew Louis.The building is dirty, it smells unpleasant, the carpet is red but looks more brown now. I have videos of mice running around the floor, in the lift. It is disgusting. The lift is constantly broken, and having elderly parents, this affects them massively because they simply cannot walk up 9 flights of stairs. How can I carry my shopping from -3 to floor 6? The front door is unlocked day in day night so anybody could walk into the building. The intercom system doesn’t work so if I want to let my guests in, I have to walk down 6 flights of stairs, to then walk back up because the lift is broken and we cannot open the door from inside. The emergency lightening in the corridors doesn’t work so how are we supposed to have a chance in case of an emergency. Not only is there a security issue in Liberty but also a health and safety issue. I cannot receive any parcels to my own home, because they get stolen and the blame is on us. I pay a lot of money per annum for a service charge to cover a service that simply isn’t good enough. I am not one to get on the phone every day to complain but can you not see that our building is being NEGLECTED. We need urgent change. And we want it NOW.
Hi Federico,We know that this review relates to the facilities at the building in which you live.We can't disclose information regarding your landlord as they are the leaseholder, it's their information, and up to them if they share this with you.We cannot discuss this with you further as you are not a leaseholder and therefore not responsible for these issues arising, as we act on behalf of the leaseholders and take our instructions from them we suggest that you contact them directly.Kind regards,Andrew Louis Block Management
1/5
GoogleThey are constantly charging us for extras that they cannot demonstrate proper accounts for. They refuse to fix the lift or maintain the property. They failed to have our building properly secured. Won't fix the intercom. Emergency lighting doesn't work in the staircase and this has been highlighted many times. Fire regulations are not up to standard. And finally, they are hiding the fact that the building has structural damages which is down to their negligence. I am aware after writing this they will try and persecute me! well let's see how they respond they can either fix this or I will keep making this public !!! P.S I see they keep making fake positive reviews to keep their trust pilot score highNegativeResponsiveness, Quality
Hi Sebastian, Allow me to comment on the claims you've made across your two reviews: Firstly, to clarify - we are a managing agent instructed by the freeholder of the development and cannot act or instruct works without prior approval and instruction. This is typical of all managed blocks across the country, and we do stress that we act on their behalf. With regards to the additional points raised - you are a tenant and not a leaseholder, therefore you are not charged anything by Andrew Louis Block Management and are not privy to the yearly accounts of the site. At no point have we ever shown refusal to fix the lift - we have spoken directly many times and you have seen our contractor on site each time this has been reported - I'm unsure how you see this as refusal, I would certainly like to have this issue resolved and can't see any benefit to us if we were to refuse. With regards to the intercom, we have requested quotes for a brand-new system to be installed however as you'll know, actioning these items is not an overnight process, we need to seek approval from the freeholders, assess alternatives, arrange funding etc all before we can instruct works. The emergency lighting is in order, we just instructed the removal of some lights within the stairwells as we don't believe five lights are necessary for these areas. You will also know that we've recently had an entirely new fire alarm system installed across the building and in each flat, in order to adhere to current fire regulations. The structural issues are not something we have ever attempted to hide, nor is it the fault of ourselves. To confirm, we did not construct the building. We have notified leaseholders of this and advised them on our plans to rectify the issues this alongside the freeholders. I can confirm we have no intention of persecuting you, that is not the nature of our business nor is it something that we would see as appropriate. Additionally, we're actually unaware of how to create fake reviews - I can assure you that all our reviews are from real residents, leaseholders and contractors that we work with across all 75+ of our managed blocks and have been satisfied with our service. Thank you for making us aware of the issue with our phone systems - to our knowledge, none of our calls have been terminated prematurely, so we will look into this to see if there is an issue with the phone provider. We can also see that any emails sent by yourself requesting an update/further response have been responded to (see emails dated 24/07/23 11:54, 25/07/23 09:18, 14/08/23 16:57). We will not seek to remove your review as you're entitled to your view, however we would say that this was written in bad faith with information and claims that are not accurate to the reality of the situation. Kind Regards, Connor
5/5
GoogleBig thank you to Vicki Burke for all her help her dedication to her role is 1st class she is a credit to Andrew Louis also thank you to Rebecka Phelan and the staff who helped along the way in the old swan branch all very helpful and friendly woupd reccommend
Thanks, Paul! Rebekah & Vicki are very happy to have read these kind words. Best of luck for the future and we look forward to seeing you again!
1/5
GoogleAvoid. Left us to live in damp, unsafe and unpleasant flat for months which despite us continually complaining about, they did nothing to resolve. Only bothered to fix it up when we'd left and they had to find another tenant, and tried to claim over £700 back from us for damage, when there was little wrong with the flat, except signs it had been lived in for two years. Staff at the branch were unhelpful and sometimes rude, often incompetent. We felt that they did not care about us at all as tenants or as people, so long as they were collecting in their extortionately priced rent. My experience with them has damaged my view of letting agents forever, and I will henceforth only be renting places directly from the landlords. It's worth noting that most of the good reviews for this company are from people who are looking for properties or moving in - and the negative ones are mostly people who have actually lived/are living in their properties. Says a lot about the way they treat you once they've got you hooked and your money guaranteed. Update: Andrew Louis should know that I rented with them directly between Sept 2018 and Sept 2020 and there should be plenty of records of this, under this name.
Hi Laura, We have searched our systems, and:- - have never received an email from anyone with your name - have never rented a property to anyone called Laura Sadler Is this the name you used when renting? Or did you rent from a different company? If you have a genuine complaint, please send an email to lettings@andrewlouis.co.uk and we will of course look into it for you.
5/5
GoogleI can honestly say Dave at Andrew Louis provided nothing but an exceptional service, went above and beyond to help with all queries and was a great support throughout the selling process. Thanks Dave
Thank you Melanie 👏👏👏 …
5/5
GoogleDave Orritt is excellent. He works hard and is creative and persistent. He instantly responds to requests 247. He used first rate initiative to unblock my sale on several occasions. I highly recommend him.
Lovely review, John - thank you! Dave smashing it again. Best wishes for the future!
5/5
TrustpilotLet leasehold property: transfer of ownership
Property Manager Katy Quinn managed the transfer of ownership of our apartment very efficiently. Liaison with the selling agents, tenant and solicitors was at all times courteous, timely and accurate. I am happy to recommend Katy’s work without reservation.
5/5
GoogleDealing with Andrew Louis has been a positive experience so far. Making a viewing was so easy and quick and Vicki literally squeezed me in last minute - which I appreciated. Vicki was very knowledgeable and thankfully the property we saw was so good for us we made an offer! Thanks for always being so efficient!
Thank you for your feedback. We always aim to go the extra mile and we appreciate you taken the time to share your experience with us. We made sure that Vicki got the recognition she deserved. She was really happy to see your review.
5/5
GoogleA big thanks to Dan and his colleagues for finding me a tenant and managing my property and going the extra mile with other items, 5 stars from me keep it up.
Thank you, Stephen - Dan was delighted to meet you. Looking forward to a smooth future after the initial admin is out of the way!
1/5
GoogleAmazing to see this lot still on business. I was a tenant who had trouble and they told our neighbour he was being evicted because of me! He broke into my flat with a knife and tried to kill me. These guys literally put my life in danger whilst breaking the law. Their property was rat infested and had no lighting. Worst letting agent ever. Stay as far away from this business as possible. EDIT Ignore the reply from the firm. I was a tenant of Toxteth property. It looks like they're still as dishonest and incompetent as they were previously.
Hi Alex, We don't have anyone with your name on our systems, so you've never been a tenant in an Andrew Louis property that we can see. All of your other reviews appear to be in Manchester, whereas we are in Liverpool. Are you sure you've got the right company? If you do have a genuine complaint, please contact lettings@andrewlouis.co.uk. Yours sincerely, Nick
5/5
GoogleThis review is written specifically for Jemma McCarthy. She absolutely deserves a overwhelmingly GLORIOUS review as she is thus far the MOST professional, self-initiated, kind, sincere, thoughtful service provider we have dealt with so far. We would provide her a simple statement stating our intentions, and it is almost like she could read our mind and needs, and “WOW” us with the most optimal perfect solutions that gears towards our need. With her kind, proactive attitude, and responsiveness, I really think she could be successful in dealing with any areas of the businesses concerning coordination, clients, or people. Andrew Louis is sooooooooo lucky to have her as an asset.
Thank you Elena!! That is one seriously amazing review! Jemma will be delighted to read it. We know how lucky we are but it’s still nice to hear it… have a lovely day!
1/5
GoogleI lived in a flat let by Andrew Louis for over a year and half. Whilst a tenant in this flat Andrew Louis were always slow to respond to any queries or problems about the flat (e.g. renewing contract, repairs etc.). This, however, is not the reason for this review. It has now been almost two months since I have moved out of the flat and I have yet to have my deposit returned to me. They had ample notice of my move-my contract was coming to an end, and I reminded them of this a month before I was due to move out. Our flat was inspected a few weeks before I moved out and no concerns were raised about it. However, with repeated attempts to contact them about the deposit I have received all sorts of excuses about why it hasn't been returned to me yet (for example blaming the TDS for not releasing the funds despite now realising that they never stored my deposit with the TDS in the first place). They have yet to my respond to my latest email about this matter. They had initially gave me a deadline of the 15th November to return my deposit (with no reason for this and 6 weeks after I had moved out) but have not been in contact with me since then.
Hi Sadhbh, As per our email, this issue is not under the responsibility of Andrew Louis - it is a complaint with the Tenancy Deposit Scheme (TDS). We have provided you with all of the contact information for the TDS, and we have copied you into our own email to them chasing. To confirm, until your fellow housemates update their details on the TDS, your deposit will not be released. We're more than happy to help point you in the direction that you need. Best wishes
5/5
GoogleI would like to express my utmost satisfaction and gratitude towards Andrew Louis Block Management for their outstanding service and lightning-fast response. In particular, I would like to commend Lisa and Gemma for their exceptional dedication and efficiency. Their response time was truly remarkable. Whenever I had a query or concern, I could count on Lisa and Gemma to respond swiftly and provide me with all the necessary information. They were attentive, patient, and demonstrated an in-depth knowledge of the property management field. Furthermore, Lisa and Gemma displayed excellent communication skills throughout our interactions. They were proactive in keeping me updated on any developments or changes, ensuring transparency and a smooth workflow. Their attention to detail and willingness to go the extra mile to resolve any issues were truly commendable. Keep up the fantastic work! Regards Oscar
Loving the name-checks, Oscar! Thanks for that 👏👏👏 …
5/5
GoogleI was prompted to write this as I am continually impressed by the service I have received from Andrew Louis Block management, in particular from Ed Wallace, who I have had several encounters with, both in person and by phone, has exceeded my expectations. Nothing is too much trouble. His manner is always humble and apologetic, and never defensive. When asking him questions, he listens to understand and offers a courteous response. Goes out of his way to ensure he addresses all your concerns with helpful advice. Ed is what customer service is all about. It’s been a very long time since I encountered such good service. Give this guy a pay rise 😊
WOW! Thank you, Karen - that's a wonderful review to receive. Ed is going to be beaming from ear-to-ear when he reads this! Thank you
5/5
GoogleWords are not enough to express the amazing and first class service I have received from all the team at Andrew Louis, with an exceptionally outstanding service from Dave Orritt in particular. Their high quality work ethics, enthusiasm, customer liaisons, and proactive interactions in all aspects of the Sales department has been faultless. Noteworthy, that they really take the time to listen to your needs and execute the necessary actions to get results in a speedy and timely manner. Would absolutely recommend this company for their services. It has been a great pleasure to have been their client and thank you again to the friendly and dedicated Dave and All the team at Andrew Louis and for the faultless service. Parveen
Hi Parveen, thanks for giving us such a detailed review! It’s been great dealing with you. Hope to see you again in the future
5/5
TrustpilotJemma was straight to the point
Jemma was straight to the point, got in contact with the contractors and made sure communication was clear, probably fixed within two days!
Thank you! We appreciate you taking the time to write us a review. We're proud to have Jemma as part of our wonderful property management team! Best wishes from Andrew Louis!
5/5
TrustpilotVery good and quick repair
Andrew Louis Lettings Repairs provided fast support in organising an urgent repair that was needed in the bathroom of the flat, which I rent. The Contractor who completed the relatively complex repair did so on the first visit and left the room as clean and tidy as it was before. There was very little disruption. All parties involved were very courteous to deal with.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Andrew Louis's Liverpool office has 323 reviews across two platforms: 168 on Google, 155 on Trustpilot.
Andrew Louis Liverpool is rated 4.4 out of 5 across all 323 reviews, and 4.1 out of 5 on Google from 168 reviews.
Andrew Louis Liverpool, 8-10 East Prescot Road, Old Swan, Liverpool, L14 1PW.
