5/5
TrustpilotGood communication always trying to…
Good communication always trying to find solutions for both tenants and property owners
Trusted Agent profile · Liverpool
Andrew Louis Liverpool reviews
★★★★★
331 reviews across 2 platforms
8-10 East Prescot Road, Old Swan, Liverpool, L14 1PW
Andrew Louis's office in Liverpool, at 8-10 East Prescot Road, is rated 4.4 out of 5 across 331 reviews on two platforms, including 176 Google reviews rated 4.1.
Reviews
Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
Trustpilot1/5
Trustpilotterrible agents
Horrible to deal with. Tried to sell me one of their own houses with no mention that the boiler needed replacing. When I brought the issue up, they fixed it, pulled out of the deal and readvertised the house for £5000 more. Wasted my time and money absolute sharks do not deal with.
5/5
TrustpilotThank you Abbey
Abbey dealt with my 2 queries in pleasant efficient efficient manner.She did exactly what she said she would do and emailed me back immediately. The matters are now being dealt with.Thank you.
5/5
GoogleWonderful friendly and professional service. Kept informed every step of the way. Vicki in old swan branch willing to go the extra mile to assist with sale
Agent replied · 12 June 2024
Rose, Thanks for leaving us a review. Vicki and the sales team at Old Swan were thrilled to hear the positive feedback.
5/5
TrustpilotSwiftly found new Tennant
Amazing communication from Cerys and swiftly found a new Tenant.
5/5
TrustpilotVery good service from Alesha
5/5
TrustpilotGoing above and beyond
I had to replace my oven in my rented property and Jemma and Vicki helped me through the process , explaining all the options available to get the best deal for me and for my tenant.Overall, speedy and efficient.
5/5
GoogleVery pleasant experience with them. Smooth process from viewing to collecting the keys.
Agent replied · 12 June 2024
Thanks, Danny! Very kind of you to take the time to write this. Enjoy your new home!
5/5
TrustpilotGreat service
Great service. Jemma in the office was very sufficient and helpful.
5/5
GoogleThank you very much for everything, from the beginning until today. All of you have been very professional, helpful and kind during all this time. We've always felt confident to contact you if we need something or if we need to report something . We are very happy with all of you and you are absolutely recommended by us. BIG THANKS.
5/5
TrustpilotCouldn't have asked for anyone better to sell my flat
Really helpful and communication was second to none. Kept me informed and updated all the way. Sold my flat in less than 2 months. I highly recommend Andrew louis to any prospective seller / buyer
5/5
TrustpilotSales Team
I used Andrew Louis to value and sell my home. They found a buyer in a short amount of time for our desired price. The sales progression team were great and kept us up to date all the way through! 10/10
5/5
GoogleVicki did a great job of getting my purchase to completion on time- it wouldn’t have happened without her. Thanks very much!
5/5
GoogleHighly recommended! Thanks a lot to Dave, very professional and trust agent!
Agent replied · 12 June 2024
Thank you, Bing! Dave will be delighted to hear this - thank you for taking the time to write this review.
5/5
GoogleAndrea and Stav were very helpful in the letting office
5/5
TrustpilotI’ve been dealing with Jemma and her…
I’ve been dealing with Jemma and her colleagues recently, as a contractor I’ve found them easy to communicate with and conscious of having repairs dealt with quickly for both the tenants and landlords.
5/5
GoogleDedicated staff providing a fast and professional service over many years. Clear lines of communication, both orally and in writing.
5/5
TrustpilotBrilliant service from Vicki in Andrew…
Brilliant service from Vicki in Andrew Louis, kept me up to date on every aspect of the sales service. Always cheerful, helpful and ver efficient. Highly recommended
5/5
TrustpilotLaura in the Property Management side…
Laura in the Property Management side of Andrew Louis has been excellent at arranging my licence to let my property. Nothing was too much trouble.Thank you!
5/5
TrustpilotRebekah of Andrew Louis Block Management
In these challenging times, I have found Rebekah of Andrew Louis Block Management Team’s assistance invaluable. She is professional diligent and knowledgeable; she provides insight and solves problems with timely intervention. Thank you 🙏
5/5
TrustpilotAsked for copies of documentation and…
Asked for copies of documentation and Jemma responded within a couple of minutes! Promised to do and did what she promised. Really appreciated Jemma, Thanks
5/5
TrustpilotVery helpful and efficient
Very helpful and efficient. Speedy responses and always courteous and accommodating.
5/5
TrustpilotTruly outstanding customer experience.
Truly outstanding customer experience.In particular, the Liverpool team provide an exellent, punctual, reliably communicative, knowledgeable and well organized professional service always demonstrating a pro-active but not pushy, polite attitude.I wholeheartedly recommend the company.
5/5
Googleexcellent and friendly support - it makes such a difference to the often diffficult process of buying a property
Agent replied · 12 June 2024
Hi Steve, thank you so much for this great 5-star review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
