5/5
TrustpilotPositive response for repair.
Our Block Manager, Rebekah, responded quickly to the request for a repair to be made in one of the apartments. Tenant very satisfied with the response and work completed.
Trusted Agent profile · Liverpool
Andrew Louis Liverpool reviews
★★★★★
331 reviews across 2 platforms
8-10 East Prescot Road, Old Swan, Liverpool, L14 1PW
Andrew Louis's office in Liverpool, at 8-10 East Prescot Road, is rated 4.4 out of 5 across 331 reviews on two platforms, including 176 Google reviews rated 4.1.
Reviews
Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotThanks to Andrew Louis for the prompt…
Thanks to Andrew Louis for the prompt action they took and did a close follow up with contractors to close the boiler issue on the same day.
5/5
GoogleThank you again guys.
Agent replied · 12 June 2024
Thanks, Isaac - love a perfect score!
5/5
GoogleFriendly, knowledgeable experience and gave very good advise towards selling our home Highly recommend
Agent replied · 12 June 2024
Thank you so much for your kind words, Nick. We really appreciate you taking the time out to share your experience with us.
1/5
GoogleNever respond to emails in timely manner or carry out agreed tasks.
5/5
GoogleThe company offer a very professional management service and I would highly recommend to any landlord
Agent replied · 12 June 2024
Thanks for the great review, Luke! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
5/5
GoogleExcellent service massive thank you to ViCKY who dealt with everything highly recommended
Agent replied · 12 June 2024
Thank you Jim. We're here for you any time!
1/5
GoogleHorrible experience.
Agent replied · 12 June 2024
Hi Gabriela, Please can you contact customercare@andrewlouis.co.uk to discuss your issue further? We take complaints very seriously, so we would like to look into this issue further, please.
5/5
GoogleVery helpful and a professional service 🙂 …
Agent replied · 12 June 2024
Thanks, Andrew! Speak again soon
2/5
GoogleLooking for a house price, found website a little confusing to navigate
Agent replied · 12 June 2024
Michele, Thank you for leaving a 2 star review with no comment! Clearly, we cannot help you until we know the reasons why you chosen this platform to give us a negative review. We see that you have recently given another local estate agent a similar negative review with no comment!
5/5
TrustpilotJemma@ AL is so easy to deal with and…
Jemma@ AL is so easy to deal with and always willing to go that extra mile, #legend
1/5
GoogleSuch a scam. So greedy that they even charge £25 just to provide referencing.
Agent replied · 12 June 2024
Dear Kevin We have no records of you on our system so we are unable to resolve your alleged grievances until we can establish who you are and what property it relates too? Can you please contact Gemma Robertonson at our Old Swan office on 0151 330 5333 or customercare@andrewlouis.co.uk. Thank you
4/5
TrustpilotReview for Jemma
I have dealt with a few agents.Recently with Jemma. She always responds quickly and has acted as an intermediary with the management company. Really good service.
5/5
GoogleMy experience with Andrew Louis has been with Erica in the sales department. I have been impressed with the prompt communication I have received. I feel the sales process was conducted in a very fair and excellent manner. I would certainly recommend the Andrew Louis Property Agency.
5/5
GoogleMade my viewing easy and pleasant. The staff where great.
Agent replied · 12 June 2024
Thank you Ian
5/5
TrustpilotFantastic service
Fantastic service from Andrew Louis, especially with Connor. Very quick to respond and acquiring information that I’ve needed. Fully recommend.
5/5
TrustpilotSelling a property
First class company. Kept me up to date at all times. Highly recommended. And if needed would certainly use them again.
1/5
GoogleUntrustworthy
1/5
TrustpilotUntrustworthy
5/5
TrustpilotExcellent customer service and went…
Excellent customer service and went above and beyond rite the way though to completion would definitely recommend To anyone buying selling or letting
1/5
GoogleStay clear of this firm. Liars.
Agent replied · 12 June 2024
Hi James, Andrew Louis is totally committed to delivering an excellent service to our customers. However, we have no record or recollection of any customer experience fitting this account, nor can we verify anything about your identity from your name in our records. If you were a client of ours , then we do require to know who you are and details of your complaint so we may investigate this issue further and be given the opportunity to put things right. Can you please contact us immediately on 0151 330 5333 or email us at customercare@andrewlouis.co.uk.
1/5
Trustpilot0 star
all reviews above 1 star are people they have successfully scammed. This agency is a joke, pure and simple
5/5
TrustpilotBoss Service
Boss Service Andrew Louis Block Management team has been excellent.Thank you to Ed , Gemma, and Rebekah
5/5
GoogleRating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
