Trusted Agent profile · Lewisham
★★★★★
390 reviews across 2 platforms
256 Kirkdale, London, SE26 4NL, Lewisham, SE26 4NL
Robinson Jackson's office in Lewisham, at 256 Kirkdale, is rated 3.9 out of 5 across 390 reviews on two platforms, including 167 Google reviews rated 4.9.
Every review we hold for the Lewisham office, from every platform, shown as written. First names only.
5/5
GoogleWe had a great experience selling with Robinson Jackson Sydenham. Simon and Byron were incredibly helpful throughout the process. Good communication, friendly and efficient!
Dear Adam, Thank you for taking the time to review our service. The team are so pleased that you found them to be incredibly helpful throughout the process, good communication, friendly and efficient. We wish you all the best. Rob Wright Owner Partner
5/5
TrustpilotAngela and Claire the Dream Team
We want to say an, extreme thank you to Angela and Claire and the team for their amazing work in the sale of our house, from inception right through the process and communication was spot on, our house took almost a year to sell, due to the constant change in interest rates impacting buyers they stuck with us during which was a very frustrating time. The best news of all was the phone call from Angela to say congratulations on our Sale.. I do not hesitate recommended them and a big round of applause to both Angela and Claire we cannot thank you enoughSimon & Cheryl xxx
5/5
TrustpilotHappy customer
Big thanks to Michelle and her team at Robinson Jackson Swanley who have just recently sold our property which only took seven weeks to complete from the stage of accepted offer. We were most impressed by their attention to detail, communication and knowledge of the market and local area. If you are looking to buy, sell or rent in the Swanley and surrounding areas then head to these guys as they have been in the area for decades and know the area like the back of their hands
1/5
TrustpilotDo not use them to let your property!
Do not use them to let and manage your property! Tyler from Gravesend is managing our property and it’s useless to pay for it. Nothing gets done on time, dates aren’t met, no calls, she isn’t proactive and just causes more stress. What a waist of money! When asking her about things she doenst even have an answer. Plus they only check the apartment once every 6 months and don’t have one letting manager per property. Do not use them!
5/5
GoogleI am extremely happy with the service I have received from all at Robinson Jackson throughout the sales process. There was excellent verbal communication from Saphire always followed up by email confirmation. Rob has always been available and helpful and has always gone that extra mile. They even arranged for the empty property to be checked when I couldn't visit. I would highly recommend this very professional company.
Dear Barbara Thank you for your review, the team are delighted! We will miss you popping in. We wish you good health and all the best for the future. Thank you for your custom over the years, it is much appreciated. Rob Wright Owner Partner
5/5
GoogleWe sold our flat in Sydenham in Spring 2021 through Robinson Jackson. From start to finish everyone in the team was very professional and helpful whenever we had queries. Great communications too. Thank you Jay, Byron, Luke, Saphire and Janet, it was really good working with you! I'll definitely recommend Robinson Jackson to anyone thinking of selling.PositiveResponsiveness, Quality, Professionalism, Value
Dear Katya, Thank you for taking the time to review our service. It was really good working with you too! We appreciate your comments and wish you all the best. Rob Wright Owner Partner
5/5
TrustpilotGlad we chose RMJ
We bought the house 20 years ago from RMJ and decided to sell with them after evaluating several agents and online companies. Was impressed from the beginning with their understanding of the market and the confidence they gave on the pricing, marketing. House was sold after two weeks on the market at the higher end of the pricing bracket.
5/5
GoogleI bought a flat through Robinson Jackson, handled by Saphire, and she was incredibly helpful, knowledgable, and on top of things. She helped me navigate a difficult conveyancing process as a first-time buyer, and really worked to ease communication between me and the seller. Would absolutely recommend.
Dear Sandra, Thank you for taking the time to review our service. We appreciate your kind words and recommendation. We're thrilled to hear you were supported so effectively through your first home purchase. Buying your first property can be daunting, especially with a challenging conveyancing process. Wishing you all the best in your new home. Rob Wright Owner Partner Robinson-Jackson
1/5
TrustpilotVery poor customer service from Tippi Prew at Robinson Jackson
Despite us already having a mortgage in principle, she repeatedly pressured us to use their in-house mortgage services. She stated that without a mortgage in principle we would not be allowed to view the property, even though we had already provided an email from our independent mortgage adviser confirming how much we could borrow. Her approach was unprofessional and made the experience very uncomfortable.
5/5
TrustpilotSimply the best!
We were from way out of area and selling a property for an elderly relative. Robinson Jackson were recommended to us by a neighbour. We were impressed with the company and Scott, in particular, right from the initial contact. In challenging circumstances he and Tony gave us prompt, efficient, sensitive and frank service. They really know the local market and went the extra mile to help us in every way in order to ease our pathway. Communications were timely and effective. The house sold in record time with efficient management from the progressing team. We cannot thank you enough. Carry on doing what you do!
5/5
GoogleCouldn't speak more highly of Saphire and Byron. Replies to everything were exceptionally quick and considered. Having a separate progress professional was invaluable as I had another property fall through (with a different company) where everything was on the initial agent which slowed things down. I know it was a stressful case for them and I was just so grateful for their speediness and transparency through out. Thank you!
Dear Sarah, Thank you for taking the time to review our service. The team are thrilled to hear that you found them to be quick to respond. We are glad you found our prgression service invaluable. We overwhelmed with how quickly this sale went through for you and we wish you all best in your new home. Rob Wright Owner Partner
1/5
TrustpilotThey offer no help or support
They offer no help or support, they are simply a middle company that aims to get people’s money and add an extra unnecessary charge to there invoices , could be avoided
1/5
TrustpilotWe’ve had a horrendous experience with…
We’ve had a horrendous experience with Robinson Jackson and would recommend avoiding at all costs. As first time landlords, we have had a serious issue with our tenant (including theft, crime & missed rental payments) and Robinson Jackson have done nothing to protect us as landlords. Our property was left destroyed, we are very out of pocket (even with insurance) and months down the line, Robinson Jackson continuously fail us. You never get a response, and when you do it’s often wrong or missing vital information. Would literally go with any other estate agent over them.
5/5
Google100% recommend RJ in Sydenham! Jay and Saphire were absolutely brilliant throughout the whole process of selling our house. They made us feel cared for, and communication was always efficient and prompt. Would recommend to anyone 😊 …
Dear Catherine, Thank you for taking the time to review our service. The team are thrilled with your comments and that you would recommend us. It's so lovely to hear that you felt cared for as this is so important to us. We thank you for your custom and wish you all the best. Rob Wright Owner Partner
2/5
TrustpilotRobinson Jackson Sydenham review.
Robinson Jackson Sydenham review.There was a flurry of viewings at the beginning which went cold after 3 weeks. Immediately their (apparently only) sales technique was to pressure us to reduce our price. Furthermore on at least 2 occasions they left our potential buyers outside having not shown up for the viewing and we had to show the flat ourselves. They did not have our best interests at heart. We went with someone else nearby who achieved more than our asking price fairly quickly. I would not recommend Robinson Jackson.
5/5
TrustpilotVery Professional and kept us well informed
What l liked about these agents were that they are very straight forward to use and upfront. They answer the phone promptly and will call you back if a member of staff is not available. I used the Strood Branch when we put our property on the market in September and within a couple of weeks we had a buyer. We had moved to the West Country in early September and did want someone local to keep an eye on our property which they did at no extra charge while the conveyance was progressing. Michelle was good giving up regular reports as to the process from both sites of the transaction until exchange and completion on 19th December. Thank you for your assistance and professional service to us, we were very grateful.
1/5
TrustpilotI had a very bad experience with this…
I had a very bad experience with this agency, I applied for a property, they sent me a rental form, they told me I would receive an answer in 2-4 business days, 4 days passed and they told me absolutely nothing, then I called and they said that the owner had gone private (a lie), if I didn't call they weren't going to let me know, precious time for me, because during this time other agencies called me to view other houses, and I refused, thinking that we would be accepted, and after a few days when I go to the site, I still see the property there, and even more, other new pictures, so it's clear that it was a lie on their part, that the owner had gone private, I don't understand why these lies, why don't they tell me the reality, that you were refused and the reason why? ...as I said, very bad experience with them, not serious.
5/5
GoogleExcellent service from house viewing to progression to finally getting the keys! The whole team is amazing. Shout out to Saphire who has helped me so much with progression and getting things done!
Dear Ming, Thank you for taking the time to review our service. We are glad you were happy with the service. We wish you all the best. Rob Wright Owner Partner
1/5
TrustpilotROBINSON JACKSON Contributing to the poor living conditions in the UK
I'm a tenant being affected by an ongoing issue with drainage that has come through the ceiling and affected my laptop and 2 couches. It's been going on since August 2024 and property management hasn't been in touch to address repairs or replace damaged items. Been dealing with a manager Steve Thompson who's the person who left the 5 star review BTW so their rating is manipulated. He confirmed that his staff made no notes of the issue on the 20th February when the leak appeared on 11th August 24. These people will take money from landlords but provide minimal support and management services, and when there's an issue they waste time and effort causing more stress with idiotic sarcastic comments rather than resolve the issue, and have the nerve to get defensive when you mention incompetence is being displayed rather than doing the professional thing and assist with resolving the issue. This company needs to be liquidated or disbanded, if it chooses to stay active then they need to learn English, and understand their responsibilities and liabilities. Also, if they inform you that you need to claim on your contents insurance, their landlord is liable in my instance and their landlords insurance should be able to replace my items as they and the landlord are liable. What a joke, they can't even pass on basic information for God's sake, even a potato has more use than those I've dealt with, at least a potato has the potential to power a light bulb, these lot probably aren't even fit for fertiliser or manure.
5/5
GoogleRecently completed a purchase with Robinson Jackson and absolutely delighted with the service. Against all odds, we beat the stamp duty tax and we are so grateful to Saphire who made sure everyone in the chain kept moving and we were always informed of anything going on. Absolutely brilliant thank you!
Dear Sarah, Thank you for taking the time to review our service. We're so pleased to hear that you're happy with the service and that we could help you beat the stamp duty … More
5/5
GoogleThe Robinson Jackson team at Sydenham were fantastic. The selling process was very straightforward, and we went under offer in a matter of days. I would like to mention Luke in particular, who not only sold our flat but also helped us find our family home. I would highly recommend their services. Very professional.PositiveProfessionalism
Dear Reggie, Thank you for taking the time to review our service. The team appreciate your comments and are so pleased we were able to sell your flat quickly and help you secure your family home. We wish you all the best. Rob Wright Owner Partner
5/5
GoogleThe whole team at the Sittingbourne branch have been extremely helpful and understanding whilst trying to move my elderly mum. The group WhatsApp chat was really convenient and you felt like there was continuous support. From the initial introduction to put mums house on the market right through to final push to exchange we were fully supported. Would highly recommend. You won’t get a better service elsewhere!
Dear Sarah, Thank you for taking the time to review our service. We are glad you found the team to be extremely helpful and understanding and that you found the WhatsApp chat convenient. We wish you all the best. Rob Wright Owner Partner
5/5
TrustpilotLacey was great
Me and my family Have been shown around the same property twice by Lacey. She was very professional and we didnt feel rushed at all. She was friendly/polite and sociable. And a credit to your company.
5/5
TrustpilotHad a great experience with Robinson…
Had a great experience with Robinson and Jackson Swanley branch. Zac who was my sales negotiator was absolutely amazing he kept me updated at all times and ensured the correct buyer was found for me in a matter of weeks, his top customer service skills and genuine kindness and desire to sell my property was evident from the get go. Thanks Zac and the team for making my sale as stress free as possible can’t rate them highly enough!!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Robinson Jackson's Lewisham office has 390 reviews across two platforms: 167 on Google, 223 on Trustpilot (across the whole business).
Robinson Jackson Sydenham is rated 3.9 out of 5 across all 390 reviews, and 4.9 out of 5 on Google from 167 reviews.
Robinson Jackson Sydenham, 256 Kirkdale, London, SE26 4NL, Lewisham, SE26 4NL.
