Trusted Agent profile · Lewisham
★★★★★
459 reviews across 2 platforms
63 Sydenham Road, London, SE26 5UA, Lewisham, SE26 5UA
Mann's office in Lewisham, at 63 Sydenham Road, is rated 3.5 out of 5 across 459 reviews on two platforms, including 232 Google reviews rated 4.6.
Every review we hold for the Lewisham office, from every platform, shown as written. First names only.
5/5
GoogleMonica, to name one in branch has been fantastic. If I have needed assistance she has jumped straight on it. I cannot wait to work with the team again.PositiveResponsiveness, Quality, Professionalism
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotI wish I’d read the reviews before…
I wish I’d read the reviews before trying to buy a property via Mann in Ashford. Terrible from start to finish. Impossible to get hold of and when you do, some of the staff are very rude. We decided to buy a house with a different agent. Didn’t realise how bad some estate agents can be until now!
5/5
GoogleClive, Monica and Dominique from Mann at Sydenham have been a pleasure to work with, they have gone above and beyond to help us sell our home and we can’t thank them enough. I would recommend them 100%!
Hi Linda, thank you for your 5* review. Wonderful that the team at Mann went above and beyond in the sale of your home. Best wishes, Tracey.
5/5
GoogleThank you to Doug and Hazel, and the lettings team at Mann Sydenham. The first estate agents that behave like real people! Friendly, warm and welcoming.
1/5
TrustpilotI am writing to request the return of…
I am writing to request the return of my holding deposit. I paid you £415 on 11/09/2023 to reserve a property at 32 Cumberland House The tenancy did not go through. You unlawfully kept my deposit and I want my money back please.
1/5
TrustpilotDo not let with this agent
1/5
TrustpilotPoor Agents - Stay Well Clear
Yes, the house was sold, but you’d expect better service when things go wrong…
5/5
GoogleProfessional and good to deal with. Really helped us get our property purchase through despite various complications and a tight deadline. The hard work of Monica in particular was instrumental in getting us completed in time.
Many thanks Chris for taking the time to leave this amazing 5* review of your experience with our dedicated Mann team. Best wishes, Lucy
4/5
GoogleI had a great experience with Clive and Monica at Mann. They were responsive, communicative and did everything they could to help a complicated purchase go through! Very happy in my new flat, so thank you!
Hi Rachel, it is a great pleasure to read how much Clive & Monica assisted. Thank you. All the best in your new home, kind regards, Mark
5/5
GoogleAmazing ! Selling my second home AGAIN ! Doing business with Mann for the second time and am sure many more to come ! Well done guys been very helpful in some difficult situation as well love you guys
Hello, what a fantastic review! Congratulations on the sale of your properties. Thank you so much, i am pleased to see that you have had an amazing service from the Mann team in Sydenham. Kind Regards, Sarah
5/5
GoogleI've had a great experience with Mann Sydenham from start to finish whilst recently purchasing a property. They were always incredibly quick to respond to queries and helped move the sale along due to this. My main point of contact was Monica Brown, and it was always a pleasure to liaise with her. Very impressed with their service!PositiveResponsiveness, Quality, Professionalism
5/5
Trustpilotgood all round service
i have just completed the sale of my mothers bungalow.
1/5
TrustpilotPaying for what
Avoid im renting a 3 bedroom house.they charge over £160 for there service.i get nothing not once has my property been checked.we have our own maintenance people thank god i have such a good tennant.i have asked luke to sort this out as feel i need a refund.you dont pay for a service and get nothing.
5/5
TrustpilotSupportive and professional
The agents are always responsive to inquiries and are very helpful.All online flat photos are authentic. The homes are in excellent condition.Additionally, they ensure that the home is professionally cleansed prior to your move-in.Every (minor) concern I had has been resolved swiftly.Strongly endorse them
5/5
GoogleExcellent customer service and support
Thank you for taking the time to leave us a wonderful 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotVindictive
Vindictive, sneaky, deceitful estate agent who thinks who can bully, intimidate and hold you to ransom by refusing to release the keys for my own property as I chose to go to different estate agent after wasting a month and as I was not satisfied and happy with the service provided.
5/5
GoogleAmazing service from the letting team throughout the whole process Would definitely recommend 🥇 …
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
1/5
GoogleSo fed up with agents cancelling viewings with no notice when you are already on your way. So unprofessional. So costly.NegativeQuality, Professionalism
Hi Sharon, Please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind Regards, Scott @ Customer Relations
3/5
GoogleWas generally impressed with Mann Lettings: they are very friendly and efficient, and we liked them personally. However, we were promised one thing that never materialised, and the fees were on the high side.
Hi Allan, Firstly I would like to thank you for making the time out of your busy schedule to leave us your recommendation and noting your positive experience with us at Mann Lettings. I’m glad our humanity shone through our dealings with yourself and your partner, we could not have asked for more as you were perfect clients and we would be happy to do so again. In relation to the 4 star rating, unfortunately in this instance as I’m sure you are now aware, we were working on behalf of one of our major corporate clients who have their own fee structure in place of which we have no influence over, however I can assure you we price check our fees against local and national agents on a monthly basis to ensure our the clients at Mann Lettings are receiving competitive rates and service at every opportunity. However if the time should come again just ask for myself, Daniel the Lettings Manger, and I will be happy to extend our “Mann Loyalty Discount” which I hope will be a little added reason as to why to choose Mann Lettings again.
5/5
GoogleDoug and Hazel, from start to finish were so helpful. They made the whole process so easy. If we ever need to find a new property, I'm sure we'll be knocking on their door.
Hi Helen, thanks for taking the time to stop by and detail your good experience. The Lettings manger Daniel and our senior negotiator Doug expressed that it was absolute pleasure dealing with you and we're delighted you feel the same. If you ever have a need for our services, or just some advice in the future, please don’t hesitate to contact any of the team at Mann Lettings, it would be our pleasure to help.
5/5
GoogleA friendly and professional service, we received plenty of information and support in our property search and are about to move into our new flat - thanks Mann Sydenham!
Thank you Jean for your amazing 5* review. It is delightful to rear Mann provided you with a friendly and professional service. Best of luck in your new flat. Kind regards, Lucy.
4/5
GoogleHappy with service and pricing very competitive, especially for conveyancing offered through Countrywide's panel.
Thank you for your lovely review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotIf I could give them no stars I would
If I could give them no stars I would. They are a terrible company. I have been living in a rental flat with mould growing that was proven to be due to the lack of heating in the property yet they have offered no apology and didn’t care that we were freezing during the winter months
5/5
GoogleMann in Sydenham found new tenants for my flat in Forest Hill very quickly. Three good offers from quality applicants and delighted so far with the tenants we chose (was a difficult choice).
Thanks for the 5 stars Iain, we are delighted you are happy with your tenants. Hopefully you will allow us to repeat the process again next year.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Mann's Lewisham office has 459 reviews across two platforms: 232 on Google, 227 on Trustpilot (across the whole business).
Mann Sydenham Sales is rated 3.5 out of 5 across all 459 reviews, and 4.6 out of 5 on Google from 232 reviews.
Mann Sydenham Sales, 63 Sydenham Road, London, SE26 5UA, Lewisham, SE26 5UA.
