Every review we hold for the Leiston office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHan was superb in addressing all of my concerns and questions in the renting process. I was concerned that once the cheques cleared and I'd moved in, the agents might become unresponsive. I was wrong. Bridget has been fantastically helpful and I've been very impressed by the service she/they provide.
John · 27 August 2022
Agent replied · 27 August 2023
Dear John, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleLara was very helpful in helping me refine my search. I am moving to London from outside the country and finding an apartment has been very stressful. Thank you Lara for helping ease the stress!
Ignacio · 12 November 2023
Agent replied · 26 November 2023
Dear Ignacio, Thank you for taking the time to leave a wonderful 5 star Google review. Lara will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleTina was incredibly helpful right from the start of speaking with her. We had found, viewed and signed our dream home within a week of being in London. Great service.
Hollie · 23 February 2024
Agent replied · 24 March 2024
Dear Hollie, Thank you for your kind comments regarding Tina and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah, Customer Relations Team.
★★★★★ 4/5
GoogleGiles was wonderful from start to finish in helping us find out rental. A true gent who goes above and beyond to make sure everything runs smoothly. Everyone we dealt with in the Chiswick office was extremely friendly and professional.
We didn’t like the lettings hub reference checking. Very automated and impersonal. Would have been 5 stars if it wasn’t for that.
Paul · 12 February 2020
Agent replied
Dear Paul, Thank you very much for your great review regarding our Chiswick Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Asma Chughtai Customer Relations Manager
★★★★★ 4/5
GoogleGiles was wonderful from start to finish in helping us find out rental. A true gent who goes above and beyond to make sure everything runs smoothly. Everyone we dealt with in the Chiswick office was extremely friendly and professional.
We didn’t like the lettings hub reference checking. Very automated and impersonal. Would have been 5 stars if it wasn’t for that.
Paul · 29 July 2019
Agent replied
Dear Paul, Thank you very much for your great review regarding our Chiswick Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Asma Chughtai Customer Relations Manager
★★★★★ 5/5
GoogleOur agent Tia was very helpful in assisting us finding our new rental property - she kept contact with my partner for new properties after we had difficulty finding an ideal place and was quick to be available and was very clear and communicative. A nice change to the usual agent experience. Very happy with the service received.
Joshua · 13 November 2020
Agent replied
Dear Joshua, I am writing to say thank you for your kind comments about the service you received from our Chiswick Office. We really appreciate you taking the time to post this review as feedback is very important to us. Kind regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleLara has been helping me to find a property to rent. Her response is always prompt and she is always willing to help. Thank you, Lara for your much appreciated service :)
Vasiliki · 28 October 2023
Agent replied · 26 November 2023
Dear Vasiliki, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 2/5
GoogleMixed experience as a landlord
Ryan · 22 May 2026
Agent replied · 22 August 2026
Dear Ryan, I am sorry to read your 2 star review. I am concerned to read your comments and have passed them to our Area Director to review with the team. We will then be in contact with you to discuss further. Kind regards, Asha
★★★★★ 5/5
GoogleI recently had the pleasure of working with Lara Rose Elsi, the agent who showed me the property. I was thoroughly impressed by Lara's professionalism and dedication during the viewing process.
I truly appreciate the assistance and support I received from Lara. It was a pleasure working with her, and I have nothing but positive things to say about her understanding and professionalism. Thank you, Lara, for your help, and I wish you all the best in your future endeavors!
Sardor · 15 October 2023
Agent replied · 29 October 2023
Dear Sardor, Thank you for leaving a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GooglePaul Biris was fantastic. Definitely the most attentive agent I have ever dealt with. He understood exactly what we were looking for and would be sure to stay in touch and flag when someone thing he though would be of interest came onto the market.
Stuart · 27 August 2022
Agent replied · 27 August 2023
Dear Stuart, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleTina was very lovely and helpful on my search for a new home. She made sure I was comfortable and we had lovely conversations on our trips to the properties. I would recommend you ask for her when searching for your next home. 🥰 …
Maggie · 27 August 2022
Agent replied · 27 August 2023
Dear Maggie, Thank you for taking the time to leave a review regarding your experience with Tina in our Chiswick office. Feedback is greatly appreciated by the teams and comments like this makes all their hard work worthwhile. Enjoy your new home. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleLaily has been amazing with keeping me posted with all the latest properties that come on the market. She produces a very professional and personalised experience which really put me in a great position to have more confidence in the process of finding a new home.PositiveResponsiveness
DBH · 22 June 2022
Agent replied · 21 June 2024
Thank you for sharing your kind words about Laily. Your comments are much appreciated by the Chiswick team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleThis is the first time I have dealt with Fletcher. Everyone was professional and supportive. Lara Elsi was extremely responsive and provided the needed help to finalise the move-in process.
Iyad · 5 November 2023
Agent replied · 26 November 2023
Dear Iyad, Thank you for leaving a Google review for our Chiswick office. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleHan and the team are great - always welcoming and supportive.
Luis · 28 October 2024
Agent replied · 11 November 2024
Dear Luis, Thank you for taking the time to leave a wonderful 5 star Google review. Han will be thrilled to read your kind comments. Kind regards, Asma
★★★★★ 5/5
GoogleTina Stres is a 1st class estate agent. In her dealings on my behalf recently, she did all that one could ask for and quickly. Thank you Tina.
Mike · 10 December 2023
Agent replied · 24 March 2024
Dear Mike, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleGood efficient services- worked with Jenny and really appreciated her proactive approach in getting our house rented. Want to also shout of Tina who we have also been dealing with- and is very professional.
Catriona · 28 June 2023
Agent replied · 27 August 2023
Dear Catriona , Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleLaily was super efficient and proactive with helping me find a place. Her knowledge of the area & amenities helped me to make a informed decision best for me. I’ll be recommending her to my friends who are also looking. Thank you again!
Rosemarie · 27 August 2022
Agent replied · 27 August 2023
Dear Rosemarie, Thank you for sharing your kind words about Laily. Your comments are much appreciated by the Chiswick team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleHighly recommend Natalie Manin who has been nothing but professional and sensitive to our needs in an unusually tricky situation. It's not always about the company but more about the individual agent and she knows her stuff and is a joy to deal with. Wouldn't hesitate to use her again given the opportunity.
Martine · 13 December 2020
Agent replied
Dear Marine, I was delighted to read the comments in relation to our Chiswick office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when we receive a great review. Many thanks again. Kind regards, Sarah Tranter Customer Relations Team
★★★★★ 5/5
GoogleI recently enquired about letting out my house in Bedford park and Courtney was just a breath of fresh air and had exceptional customer service. She was clearly knowledgeable about the type of client that would rent my property and I can’t wait to use them to secure my new tenant when the property is ready!
Elliott · 18 November 2019
Agent replied
Dear Elliott, Having read your review, we would like thank you for your feedback about our Chiswick Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleI walked into the branch where I was politely greeted by a young lady and asked her for details of another agent on the high street. Without any hesitation or objections she was happy to help me 😊
It was so refreshing to have this level of willingness to help as it would seem I wanted details of their competition. I was not after a property to rent, I wanted to know the location of the place to surprise visit a Director of a company as I travelled 155 miles 😳
I wish you continued success.....
Raj · 28 June 2023
Agent replied · 27 August 2023
Dear Raj, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleWe are a young family and we were looking for a suitable rental in Chiswick. We were admirably handled by the Fletcher’s team, in particular Erica and Beth, and they tirelessly showed us suitable properties and got the balance between showing us lots of properties and being too invasive completely right. The properties they showed us were completely in line with our requirements. We are very grateful to them and we won’t hesitate to use them in future.PositiveResponsiveness, Quality, Professionalism, Value
Faizan · 25 August 2021
★★★★★ 5/5
GoogleGreat service and even greater people! Had a fantastic experience with Paul Biris, who helped us with our property search. Paul went above and beyond to help us in our search and was incredibly professional and friendly. Would highly recommend.
Dmitry · 27 August 2022
Agent replied · 27 August 2023
Dear Dmitry, Thank you so much for leaving such a great review. Having a positive experience is extremely important to us and we are so happy we have managed to achieve this for you. Thank you again for your great review and we hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleHaven't been in contact with many other people from the agency, but Tina has been amazing. She's been very patient with us, showing us all the available properties and really making and effort to understand what we were looking for.
Laura · 27 August 2022
Agent replied · 27 August 2023
Dear Laura. Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleBest estate agents in Chiswick. Tina was responsive and professional. She listened to all of our needs and showed us great properties. Highly recommend.
Giulia · 10 December 2023
Agent replied · 31 December 2023
Dear Giulia, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Chiswick office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah Tranter, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
