Every review we hold for the Leiston office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWorking with Ed Brown was an eye-opening experience of a brilliant lettings agent service - he was prompt and to-the-point, honest, providing thoughtful - and the best available - options to cater to our needs and wishes, and was polite and congenial throughout.
Fantastic work ethic; we would love to work with him again in future.
Daniel · 29 April 2023
Agent replied · 27 August 2023
Dear Daniel, Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better and the team in our Chiswick office will be so pleased to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleDaniella was immensely helpful and very professional. She carefully listened to and considered our requirements, helped us view two flats, one of which is now our new home! She was communicative throughout the entire process, from viewings through to setting up the tenancy.
Tim · 15 June 2025
★★★★★ 5/5
GoogleIt has been an amazing experience working with Daniella Esser during our rental search. Daniella quickly grasped our needs and helped us find beautiful property options in Chiswick. I highly recommend Daniella as one of those rare agents who genuinely care about finding you the perfect home.
Afaf · 27 April 2025
★★★★★ 5/5
GoogleWe had excellent help from Tina Stres to find our dream house to rent. She has been doing everything to make sure we could find a house that suits our needs and she is always very nice to talk to. She has made us feel safe throughout the process. Thank you so much Tina!
Kajsa · 29 April 2023
Agent replied · 27 August 2023
Dear Kajsa, We really appreciate you taking the time to leave such lovely comments about Tina. They will be so pleased to read your 5 star review. Please do not hesitate to contact the Chiswick team in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleExcellent - Lily Sandwell went above and beyond to listen and find ideal properties in line with my specific requirements. Pleasure to work with her.
Moema · 1 December 2024
Agent replied · 8 December 2024
Dear Moema, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Sarah
★★★★★ 5/5
GoogleI recommend Isabella at Fletcher Chiswick to anyone who is hunting properties. She is friendly and very supportive. Helps you finding a place to your requirements.
Anoma · 8 November 2024
Agent replied · 8 December 2024
Dear Anoma, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
★★★★★ 1/5
GoogleAVOID! Lily, the senior letting agent, left a voice mail with details regarding my enquiry on my Husbands phone. I e-mailed Lily twice why she thought it is a good idea to leave my Husband a voicemail?
To find out what happened I emailed Lily on 24. and 25.of July 2024 and never got an answer why she did what she did: her only reply was ''I will delete your details in our database''.
Absolutely unprofessional Agency, in 20 years I have never had someone disclosing my privacy!
Katja · 27 July 2024
Agent replied · 24 August 2024
Dear Katja, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director to review with the team. I understand the Director of the office has been in touch to discuss further. Kind regards, Sarah, Customer Relations
★★★★★ 5/5
GoogleLily was very knowledgeable and helpful, went out of her way to make things happen. Even though we ended up renting with another agency, Lily was our best help during our search.
Anna · 25 July 2024
Agent replied · 24 August 2024
Dear Anna, It’s great to hear that you have had a brilliant experience with Lily. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
GoogleFletcher in Chiswick has managed our property for almost three years and they have been extremely professional and prompt in addressing any issues we have had. They are very responsive and get the job done in a timely manner. From experience I can say that this agency has been by far the best in the past 10+ years that we have been renting. A special thanks to Agata who has been a star!
Daniela · 29 July 2019
Agent replied
Dear Daniela, I am writing to say thank you for your kind comments about the service you received from our Chiswick Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Manager
★★★★★ 5/5
GoogleLara is a great agent. She is very friendly, attentive, and she cares for her customers, whilst making sure she finds the right accommodation for them. I can only say good things about her attitude and professionalism. Well done, and thank you!
Kristina · 17 December 2023
Agent replied · 24 March 2024
Dear Kristina, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleBeth Jeromson, Erica Whitehead and team are very professional and polite. My whole experience with Chiswick branch for rental has been excellent from start to finish. I would highly recommend to anyone, as in every 2 to 3 years I do benchmarking with other agencies and their rates are competitive and always delivering on their estimates. A massive thank you Beth, Erica and team.PositiveProfessionalism, Value
Miranda · 22 June 2021
Agent replied · 21 June 2024
Dear Miranda, Thank you so much for the fantastic feedback, the team at Chiswick are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleLily, Amy, and Team were so professional and helpful in our family's home search. I would recommend this incredible team if you are looking for your new home!
Ashley · 13 February 2026
Agent replied · 13 April 2026
Dear Ashley, Thank you for your kind comments regarding the Chiswick team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
★★★★★ 5/5
GoogleLeigh & Amy were amazing and kept me informed throughout the process. Would highly recommend them both for their knowledge and expertise.
Pink · 28 October 2024
Agent replied · 11 November 2024
Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
★★★★★ 5/5
GoogleI've been working with Tina this week to help me find a rental flat with very specific criteria and a tight timeline. Tina has been wonderful. She found me the perfect flat and has guided me through every step of the application process. Highly recommend working with Tina!
Amanda · 29 April 2023
Agent replied · 27 August 2023
Dear Amanda, Thank you for taking the time to leave a wonderful 5 star Google review. Tina will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI would like to thank you, Yasmin, for your help on assisting me and my partner finding a nice place. She was being very helpful and nice. The reference company they cooperate with have some sort of issue, but Yasmin is really patience for it and help me sort things out. Thank you :)
Jo · 1 October 2022
Agent replied · 27 August 2023
Dear Jo, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Yasmin, and hope we can help again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleIsabella Moore is professional and flexible estate agent who was able to understand our needs and to suggest only adequate options.
A · 8 November 2024
Agent replied · 8 December 2024
Dear Aram, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
★★★★★ 5/5
GoogleI have had the most wonderful experience with Jenny. She was very professional and always kept me updated. Her advice was greatly appreciated. Jenny is the best!
Samy · 3 August 2024
Agent replied · 24 August 2024
Dear Samy, Thank you for your kind comments regarding Jenny and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
GoogleIsabella Moore is professional and flexible estate agent who was able to understand our needs and to suggest only adequate options.
Aram · 4 November 2024
Agent replied · 11 November 2024
Dear Aram, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
★★★★★ 5/5
GoogleA huge thank you to Edward Brown at Fletcher’s in Chiswick - definitely the most helpful and in the know agent we came across during our search and will be first call when we are looking again.
Rumesh · 24 December 2023
Agent replied · 24 March 2024
Dear Rumesh, Thank you for leaving a 5 star Google review. We look forward to seeing you again in one of our offices. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleHan was really excellent! Really professional and knowledgeable. We were tight for time and he scheduled in 4 viewings in the time we had available. It really helped us to get a feel for the market and make a decision. Highly recommend!
Alex · 6 August 2023
Agent replied · 27 August 2023
Dear Alex, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Chiswick office will be so pleased to read this. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleTina was kind and went above and beyond to help me move into the house of my dreams. It meant so much to me to have the extra personal care. Would highly recommend!
Iona · 23 February 2024
Agent replied · 24 March 2024
Dear Iona, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Tina. Please do not hesitate to contact us again. Kind regards, Sarah, Customer Relations Team.
★★★★★ 5/5
GoogleThanks Isabella for showing us the flats and related area, appreciated for the follow up and liaison.
Haylie · 17 November 2024
Agent replied · 8 December 2024
Dear Haylie, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
★★★★★ 5/5
GoogleAs always a great experience. Tia and the team have their ears to the ground and have great networking skills. Letting my property in November could have been difficult with the time of year and the current global circumstances but they were all over it and had a result within no time. Very professional and responsive.PositiveResponsiveness, Quality, Professionalism, Value
Raymond · 22 June 2021
Agent replied · 21 June 2024
Dear Raymond, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Sarah Tranter Customer Relations Team
★★★★★ 5/5
GoogleWe are very grateful to manager Han Orkoz for helping us get our dream flat!! He was helpful and supportive all the way through the process. Everything went smoothly. I would 100% recommend working with him and fletchers.
N · 23 September 2023
Agent replied · 30 September 2023
Dear N B, Thank you for leaving a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
