Every review we hold for the Leicester office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI arranged a viewing for a property in Leicester - a fairly long commute from my current residence. A day later, as I was scrolling through Zoopla/RightMove again, I noticed that the property was stamped "Let Agreed". However, nobody called to cancel my appointment. I waited another day or so before I contacted the company, who insisted that the property was, in fact, still on the market, but it was receiving too much interest so it was taken down, and that I should come to the viewing as planned. I explained that I was yet to recieve a confirmation email with the details of the property - postcode etc, and I was reassured that they were being sent to everyone that day. It was never sent. When I called to confirm the day before, and to get the info I needed, I was told it was no longer on the market. This company seems very unorganised (as far as lettings/tenants are concerned anyway) - a simple update via email or phonecall would have made this experience a lot less stressful.
Rachel · 15 June 2023
★★★★★ 5/5
GoogleLuke and Chloe went above and beyond for me and my partner, couldn't thank them enough.
Would definitely look to them for help again with moving in the future.
10/10 cheers guys.
Cairo · 15 June 2023
★★★★★ 1/5
GoogleI wish I had enough time to list all the things wrong with this company, having used them for almost 2 years to fully manage the rental of my properties; I can say it’s been nothing short of a nightmare. Not only have the let my brand new property to tenants that within a month trashed it and been and have been arrested for nuisance in the neighbourhood. Their management of the properties have been awful, you end up having to keep chasing them weeks on end or do it yourself. Just avoid this company all together, it’s an estate agent from hell.
Balinder · 15 June 2023
★★★★★ 5/5
GoogleWilliam H Brown did a excellent job and in particular Mr.Raval was delightful. At such a young age, very professional and very good.
Yash · 16 June 2019
Agent replied · 14 June 2024
Hello Yash,
Thank you so much for a really positive review of our team. We are so happy that you found one of our team professional and delightful. We truly aim to provide the best experience and look forward to helping you in the future if you require any further of our services.
★★★★★ 1/5
GoogleVery slow at everything and cannot seem to close deals.
Had to cancel and re-start house hunt and currently awaiting refund on deposit from William H Brown, which again is very slow to process. I was told the reason is they are too busy.
Real · 18 September 2023
Agent replied · 14 June 2024
Hi Aidan, I am sorry to read you feel this way. Please do contact us via complianceresidential@sequencehome.co.uk if you wish to discuss further your rating and any concerns you may have. Kind regards, Scott @ Customer Care
★★★★★ 5/5
GoogleA big thank you to Rob and his staff for all their help in getting mum's property sold quickly and efficiently. The property went through the Modern Auctions, a very easy method of selling, done very professionally. It's another option I can recommend. Again, thank you.PositiveResponsiveness, Professionalism, Value
Carol · 15 June 2021
★★★★★ 5/5
GoogleI want to highly commend Kyrell and Koryn for their fantastic customer service. Both were very professional and knowledgeable whilst being very personable and engaging to talk too. They were very responsive to any queries and provided insightful and actionable information.
Chaeny · 15 June 2022
★★★★★ 5/5
GoogleGeeta is the best mortgage advisor I have ever met. She is very capable and efficient. I have applied for two mortgages in the last few months with her help. She got everything done very quickly. I definitely recommend her.
LI · 15 June 2022
★★★★★ 5/5
GoogleI found my experience with this Lettings agency extremely pleasant Joe was very helpful and first class. Brilliant
Donovan · 15 June 2020
Agent replied · 14 June 2024
Hello, thank you so much for taking the time to review the WHB Lettings team. If there are ever any further services of ours you require then please don't hesitate to give us a call or pop into our branch.
★★★★★ 5/5
GoogleSuch a great service no words to explain !!
Morgage adviser Geeta Divecha such a good experience with her too good and trustworthy
Once you contact willam h brown your all worries are their ‘s . You fill relaxed . The thing which really like that they answer our call anytime nd try there best to help us specially Geeta such a nice and helpful lady .
Bhavik · 12 December 2018
Agent replied · 10 December 2024
Hello Bhavika,
Thank you so much for taking the time to provide our team with a 5 star review. We are so glad that you found the service by our team to be trustworthy. If there are any further of our services in the future then our team will be more than happy to help.
★★★★★ 5/5
GoogleBen Cooper of William H Brown visited my property to carry out a valuation and was friendly and knowledgeable, and the valuation was confirmed by email within a few hours as promised. The company as a whole seem very professional.
Baetzea · 19 August 2023
Agent replied · 14 June 2024
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleWhat a breath of fresh air! Maddy and her team made the process of relocating so much easier. Kept me updated throughout the process. Thank you
Sarah · 15 June 2023
★★★★★ 5/5
GoogleA huge thank you to Sarah at WHBrown who was able to help me and answer all my questions and smoothed over all the issues. No enquiry was too much to ask for and she was very professional, helpful and responsive.
Thank you very much Sarah!
Etta · 15 June 2020
★★★★★ 1/5
GoogleBeen looking for a property to rent as I saw one of interest on Zoopla. Tried for over a week to get in touch, and they don't even bother answering the phone. And on the two occasions I got through to someone from the sales department, they say they're taking my number and info to pass onto the lettings department to call you back but they never do.
I give up. Going elsewhere.
Rahim · 15 June 2023
★★★★★ 5/5
GoogleThank you so much to Joe, Paul and Neeley for making this whole move as easy as possible and the customer service has been unbelievable! Honestly best estate agents in Leicester, thank you so much ☺️PositiveResponsiveness, Quality, Professionalism, Value
Hannah · 23 October 2021
★★★★★ 5/5
GoogleI have been dealing with Raj Kaur at this branch and she is very helpful, professional and understanding. I would highly recommend William H Brown especially Raj to get what you need.PositiveResponsiveness, Professionalism, Value
Jasvir · 15 June 2022
★★★★★ 5/5
GoogleI would like to thank Sarah for sorting out all the repairs etc that have needed doing at my property, she did an excellent job this week in dealing very professionally with a problem at my property, once again a great service was provided.
David · 15 June 2020
★★★★★ 5/5
GoogleDecided to use William H Brown(Leicester) for sale of house.
Very understanding and compassionate staff,not just your average estate agent out for a sale.
In the first week of sale,started getting lots of interest.very professional service.
Thank you Rob-Jordan and all staff
Fantastic team
Vijay · 15 June 2020
★★★★★ 5/5
GoogleI would highly recommend the Leicester Branch, Mia and the team were a brilliant help and assisted me with all of my queries.
Tracey · 15 June 2023
★★★★★ 5/5
GoogleWilliam h brown were amazing in helping .I want to highly commend Raj and Rob for their fantastic customer service Raj is Really friendly proactive and helpful. Excellent service by Raj and Rob
Sukhjeet · 15 June 2022
★★★★★ 5/5
GoogleGeeta is the nice mortgage advisor. She is very kind and honest person I have ever meet.
She is doing her best to help us...
I highly recommend William H Brown to all....
Jigna · 15 June 2022
★★★★★ 5/5
GoogleHad a really good mortgage advisor by the name of Poonam. She was really helpful throughout my home buying journey and couldn’t recommend her enough with her amazing team
Hussain · 11 June 2025
★★★★★ 5/5
GoogleThank you so much to Joe, Paul and Neeley for making this whole move as easy as possible and the customer service has been unbelievable! Honestly best estate agents in Leicester, thank you so much ☺️PositiveResponsiveness, Quality, Professionalism, Value
Hannah · 15 June 2021
★★★★★ 5/5
GoogleBrilliant client care and experience. I liaise with Sarah H, who goes above and beyond and makes the whole process so easy. She is a dream to work with and everything is so streamline and promptly sorted. Thanks Sarah!!
Aman · 15 June 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
