William H Brown reviews

★★★★★ 5/5

Google

I had the pleasure of working with Jordan at William H Brown to let my property, and I couldn’t have asked for a better experience. From the very start, Jordan’s professionalism, charm, and friendly approach made the entire process so smooth. He was always helpful, patient, and genuinely went above and beyond to ensure everything was taken care of. His attention to detail and warm, kind demeanor made the whole process stress-free. I highly recommend Jordan and William H Brown for anyone looking to let their property!

Nabeel · 18 December 2025

★★★★★ 1/5

Google

Absolutely shocking estate agents they are a complete waste of time i was let down twice by then regarding a property I was interested in renting on both occasions I was there to view and nobody showed up i rang and was palmed off with lame excuses never received a courtesy call the first time and second time gave me a lame excuse never deal with these estate agents people especially Jordan or dan both a waste of time and apparently there managers William h brown complete joke of a estate agent don't use them people.

Ricky · 17 December 2025

★★★★★ 5/5

Google

I recently moved into my new home with the help of William H Brown. My house sale took longer than expected due to the buyers not having the correct information, no fault of the estate agents at all. After two failed attempts, it was third time lucky, and each time the team found a new buyer straight away! A huge thank you to Paulo, Grace, and the whole of the City Centre Leicester branch for their hard work and dedication. They went above and beyond to make my move possible. The team, especially the girls, were exceptionally helpful and supportive throughout the process. Thank you all for your effort in getting my house sold and helping me move into my new home, I truly couldn’t have done it without you!

Shindo · 25 October 2025

★★★★★ 1/5

Google

initially had a great experience with William H Brown, the person who came out to value the house was professional and helpful, which is why I chose them. Unfortunately, the service went downhill after that. I had requested that an agent show potential buyers around the property, but time and time again, no one turned up. Buyers were left waiting outside, and to my knowledge, no agent ever actually came to accompany a viewing. This was incredibly disappointing and unprofessional. Based on my experience, I can’t recommend them and will not be using their services again. Poor service overall.

NA · 26 July 2025

★★★★★ 5/5

Google

The first word that comes to mind is “extraordinary” because that is what the service and the level of support & comfort I received when visiting the extremely talented and diverse Lettings team led by Jordan. When being a landlord you always need the right people to guide you when finding the right tenants, the right management services and the right people to help find the best investment opportunities to increase your portfolio, I must say this Lettings team is certainly that! Again, thank you Jordan for all the support you’ve showed me over the past few weeks. There’s only one Lettings agent that my new development is coming to and that is William H Brown Leicester!

Tariq · 6 May 2025

★★★★★ 5/5

Google

As a landlord I wanted a professional company and chose William h brown , I spoke to Umaar and was greeted by a lovely smile , he sat me down an and explained everything . The level of customer service and knowledge he has was very impressive I now have a number of properties to let with William h brown and will definitely recommend dealing with Umaar for anyone looking to do the same !

Adil · 22 September 2024

★★★★★ 5/5

Google

Very professional and passionate team who took keen interest in creating value and getting the deal closed out, whatever the challenges. Thanks to Grace for being so patient and to the entire for the relationship we have created.

Gbadamosi · 25 October 2025

★★★★★ 1/5

Google

absolutely AWFUL company. wouldn't even give them a 1 star... started off with high communication and positivity with moving into our new house to then 0 contact, fell through so couldn't even move and and the contact between them now to initiate a refund for us has been ongoing for almost a month with no refund at all and ZERO COMMUNICATION. Disgusting the lack of help and interest they have when it doesn't go their way.

Chloe · 3 December 2025

★★★★★ 5/5

Google

I’ve had such a fantastic experience with Grace and Jordon and couldn’t recommend them more highly! From the very first interaction, their professionalism, communication, and genuine care stood out. I worked with William H Brown both on the sales and lettings side, and every step of the process was handled efficiently and transparently. They took the time to really understand what I was looking for, kept me constantly updated, and were always available to answer any questions, no matter how small. It’s rare to find an agency that combines such a personal touch with such a high level of expertise. When it came to letting my property, they went above and beyond, arranging high-quality photos, marketing it brilliantly, and finding excellent tenants within days. The paperwork and referencing were handled swiftly and professionally, and I always felt that my property was in safe hands. On the sales side, they provided honest advice, realistic valuations, and exceptional negotiation skills that led to a smooth and successful purchase. Grace and Jordon worked together seamlessly, and their attention to detail made what could have been a stressful experience feel completely manageable. I will be using WHB for the rest of my journey building my portfolio.

Mohammed · 25 October 2025

★★★★★ 1/5

Google

I asked WB to put a property on the market for sale. My opinion is to keep away!! There has been a clear lack of communication. They have been really unsupportive when things went wrong. I was told that the sale was secure, not knowing that the buyers mortgage had not been approved. I kept contacting them over a number of months and being told that they are waiting for a response on a revised mortgage. It dragged on and on until I asked for certainly because I had given notice to the tenant, from the information given to me by the company. This was costing me to keep the property available for the sale. Eventually I was so frustrated that I said if the buyers are serious, they can rent the property until they secure a mortgage. It is at this point that to my amazement and horror, that I was made aware of the flaky nature of the buyers position in the sale. When I contacted the office and left numerous messages, I was told they had contacted me. There were no missed calls on my phone !! I complained 3 weeks ago setting out all my concerns in an email - I only received a phone call this morning to say they will respond.

Jas · 19 August 2023

★★★★★ 5/5

Google

I’ve worked with Jordon, Umaar and the team for quite a while now, I’ve always found them well organised, professional and friendly to deal with. I can’t recommend them enough!

Richard · 16 September 2025

★★★★★ 1/5

Google

At first, my experience with William H Brown was excellent. Communication was fast and efficient, and within a week, they had secured a tenant and arranged a move-in date. I was impressed with how quickly things progressed. However, things quickly took a turn for the worse. When I was called in to sign the tenancy agreement, I was not informed that what I was actually signing was an acknowledgement of a failed credit check for the prospective tenant. To make matters worse, the tenant had a guarantor but when I later had to serve a Section 8 eviction notice, it turned out the guarantor’s information was incorrect or invalid. As a result, I ended up spending £2,500 on legal fees to evict tenants who never paid rent from the moment they moved in. I am now left out of pocket and still have to wait up to 10 weeks for the courts to process the eviction. This entire ordeal could have been avoided if I had been properly informed from the outset. I feel completely let down by the lack of transparency and due diligence.

Huda · 7 August 2025

★★★★★ 5/5

Google

I used this branch to sell my property and to buy another and the service I received was exceptional! Very professional and polite, maddie and the team were always there if I needed anything, I would highly recommend them! I also used Poonam to do my mortgage and she is an absolute star! Such a kind woman and very professional! She needs a pay rise in my opinion! Thank you for all your help and support!

Joseph · 25 July 2025

★★★★★ 5/5

Google

Devante was very helpful and attentive when taking me through the process of buying my first property. He sent me properties in the location and price range that fitted my criteria. If you want someone to pay attention to detail, and find you the perfect property then speak to Devante!

Sarah · 22 September 2024

★★★★★ 1/5

Google

Absolutely awful service I booked a viewing for last week, on 12 July, which was cancelled. This was rearranged for this week, 19 July. 50 minutes before the viewing, they kindly rang to confirm the viewing, then 5 minutes later, they called me to cancel again - because the property was sold. I will definitely not be using this place to sell, buy, or rent a property in the future.

Jay · 26 July 2025

★★★★★ 5/5

Google

I have just started the process for an address we are interested in the agents I dealt with were Rob and Neil. So far it has been fantastic in fact they themselves made me aware of a property I didn't even know about. We are sure the process will go smoothly especially with the two points of contact I have been in touch with. With this review and many others I highly recommend them. 16.10.20 All went as planned a big thank you to the team at WHB YusufPositiveResponsiveness, Quality, Professionalism

Y · 27 August 2021

★★★★★ 5/5

Google

Recently bought a new house through W H Brown Leicester and i was very impressed with the team throughout the whole process. In particular, Neel who showed us the property and Rob. Neel was enthusiastic, followed up quickly and wasnt pushy for our thoughts and next steps on the property. Rob was great through the offer process and following up right to the last day when we had a confusion over timing to pick up keys. He definitely went the extra mile to ensure we were supported right through to completion.PositiveResponsiveness

Shefali · 15 June 2021

★★★★★ 5/5

Google

I used WHB after I got a flyer through my letterbox for a free valuation. After a thorough and quick valuation and discussion about options ( without obligation / they weren’t pushy ) I sold my property through them. I got a price well over what I was expecting. It did stretch over the covid period and lockdown and similar to another review on here the team at WHB really pushed to get the sale complete. I dealt with Robert who kept me informed and always replied to messages and at one point even helped clarify legal issues. On that note: my only caution would be not to use their preferred lawyer team ( if you have your own - stick with them) as they were the biggest hold up throughout my sale ( Premier Property Lawyers/ Conveyencer I Patel) WHB are great and cannot be faulted. Dealing with them was stress free. Highly recommend the estate agent team. Keep up the good work.PositiveResponsiveness, Quality, Professionalism

Ojaswini · 15 June 2021

★★★★★ 5/5

Google

Maddy has been brilliant through the process of selling our house! She got us more money than what we wanted and communicated with us and the solicitors to get us moved into our new home this week! Highly recommend Maddy and her team.

Marc · 27 July 2024

★★★★★ 5/5

Google

Having to sell my home was a very sad time for me, and the house selling as soon as it hit the market was also a shock, but a blessing. When I told Rob that i needed a quick sale, I didn’t quite expect that quick! Rob was amazing, there was no pressure and he made sure that I was happy with every step taken. A very professional manager and company. I recommend WHB to anyone, this was a quick, professional, friendly service and I wouldn’t hesitate using WHB in the future. Thanks to all who helped me and special thanks to Rob for all the support.

Laura · 16 June 2019

★★★★★ 5/5

Google

Such a great team so helpful especially Tia always going out her way to go that extra mile, was a smooth transaction very trustworthy will definitely use again for our next purchase!!

Dusdeep · 22 September 2024

★★★★★ 5/5

Google

I would recommend getting mortgage advice from William H Brown. They are very supportive and professional. Our morgage broker is Poonam, she guided us through the process, step by step, letting us know what we needed and how much was required during the process. Thank you for the exceptional service as we go through our process

Mohammed · 25 July 2025

★★★★★ 5/5

Google

Extremely pleased with the service provided by the company when I enquired about rental properties and more specifically Jordon Anson was great at helping me find a property to rent.

James · 22 September 2024

★★★★★ 5/5

Google

Paulo and the team at William H Brown have been fantastic. The process of selling our home has been smooth from start to finish with ongoing support.

Mig · 22 September 2024