William H Brown reviews

★★★★★ 5/5

Google

Amazing service, i used jordon at William h brown to find myself self a rental property and I can’t fault him and his team at all. Made it a smooth and professional service and kept me up to date the whole way

Spare · 25 October 2025

★★★★★ 1/5

Google

Please avoid their mortgage brokers. Worst service that I have ever received. Took months too long, as there was no contact with that person. There was a lot of promises and reassurance until the moment I have done all the payments. After this, reaching them was nearly impossible. They had a landline broken for weeks. When asked in branch why they did not reply to my emails either, the assistant laughed at my face saying they are busy. There was a lot of information passed on that untrue as well. When asked to provide a report with dates regarding my case, I got a summary written quickly and send via email The only prove of the work that was done included one month's message with the bank. Please, any potential buyers, avoid this place for your own sanity and find better brokers.

Matt · 15 June 2023

★★★★★ 5/5

Google

I filled in a form online to register my interest in a free valuation. From that minute- I have been on a rollercoaster of positive encounters and experiences. I had a call straight away from Mia who was so friendly over the phone and reassuring as this is a very big scary step- selling a house I love!! I was then met with Chloe, a young knowledgable hard working patient - just amazing young lady. I was truly relieved to have her sit me down and talk through everything with me- Chloe was so warm and positive about my house- and verbalised all the features she loved and that really made me want to go with WIlliam H Brown. She came prepared with price comparable houses in my area and didn’t put any pressure on me to choose them- and gave me the time I needed to decide but also explained the whole process and who are involved (solicitors, photographers, viewing agents etc). Chloe, made the whole daunting feeling go away. Thank you- and she’s so approachable and easy to chat to- and has made herself available to me whenever I have any queries- I’m really grateful. 🙏🏻🙏🏻🙏🏻 and my cats loved her so much- they never come round guests unless they feel safe and happy.

R · 15 June 2023

★★★★★ 5/5

Google

I would like to thank William H Brown for the outstanding service that they provide. Poonam has been truly remarkable mortgage advisor. She is truly a professional and the customer care she provides has been fantastic throughout the process. They helped me to find an excellent deal as a first time buyer. She was extremely knowledgeable and informative, she kept me updated thoughout the application process. And Poonam helped us to find a good lawyer which everything took us 2 months to complete and get the keys , all this thank you goes to Poonam as she already had a lawyer ready for us . I wouldn't hesitate to recommend her services to any potential buyers. Thank you very much Poonam and William H Brown

Deep · 15 June 2023

★★★★★ 5/5

Google

I had a vacant property in in oadby which I didn’t know what to do, I spoke to the lettings team , Umaar , Daniel and Jordon , were very helpful . They put my property on the market and conducted viewings and my property was let within 2 days which was amazing . They kept me updated throughout the way and made it very smooth for me. I would definitely recommend!

Pravin · 19 October 2024

★★★★★ 1/5

Google

Really rude staff on the phone. Property has a for sale board outside which I called to enquire about. For sale board has been there for a few weeks now, but no advertisement on the website or any of the property search engines. Called to enquire and was advised this property is not for sale at the moment due to missing paperwork. I politely advised that this is misleading and to feedback that the sale board should be removed if the property is not for sale. Agent on the phone said thank you for your feedback, did not let me continue and disconnected the call. Happy to take money but clearly not happy to take some constructive feedback.

Daily · 15 May 2024

★★★★★ 5/5

Google

Mia was great help with me whilst I was searching for a property. She has great knowledge & quick at responding. Will definatly be recommending her to any friends or family that go on a property search in the future. Thank you :)

Rebecca · 20 July 2023

★★★★★ 5/5

Google

as a first time landlord I decided to give William H brown city centre a go , and I was greeted by a lovely chap called Umaar , I wasn’t too sure how lettings work , he explained everything to me and made it a very smooth process for me . I’ve now got 6 of my properties to let with William h brown. And I’d never look back !

Nadim · 22 September 2024

★★★★★ 1/5

Google

Booked a viewing with lettings department, confirmed in the morning, when I go to the viewing agent didn’t show up so I called the office and I’ve been told that left me a voicemail to move viewing 30 minutes. Agreed to wait. That was 50 minutes ago still no one showed up. Checked my voicemail - empty!!! Ridiculous, Great customer care !

Iga · 15 June 2020

★★★★★ 5/5

Google

Kyrell is really customer friendly, proactive and helpful. He was very detailed in providing information, I find that he is very patient to allow me view different properties both in person and digital. I was particularly impressed with his Good knowledge of each properties pros and cons.His in-depth knowledge of the properties location is also a plus Keep up the good work Kyrell and thank you for your good service as well as all Williams brown staff Who supported our need for a new home and I was impressed with the quality of service receive and the patient displayed by kyrell and Neely during the time . I will definitely recommend this office to anyone one look for a new home .PositiveProfessionalism

Georgian · 15 June 2022

★★★★★ 5/5

Google

Walked into the office to get some advice on selling my home and was assisted by Grace. She was amazing, really pointed me in the right direction and booked me in for a valuation. She was helpful, kind and put me at ease. My home is currently on the market and the communication is impeccable. I would defo recommend them again in the future. Thank you grace.

Isobel · 27 July 2024

★★★★★ 1/5

Google

This letting agency is a huge letdown! They keep saying they'll get back to me, but it's all talk and no action. Whenever I call for an update, they just hang up on me! Seriously rude! They don't seem to care about their customers at all. Who treats people like this? Save yourself the headache and don't bother with this agency. They're unprofessional, unreliable, and disrespectful. I'm warning everyone I know to stay away from them. Find a better letting agency that actually gives a damn about their clients.

Jade · 19 August 2023

★★★★★ 5/5

Google

Maddy came out to put my house on the market . What a fantastic estate agent! She was clearly very good at her job and knew it inside out! She was by far the best person to deal with in the office. She was perfectly professional and kept me informed all the way. She helped me sell my home very quickly and nothing was to big or too small for her to handle. Such an asset to this company. Would highly recommend and trust her again! I wish I could give her more than 5 stars 🌟

Genevieve · 19 August 2023

★★★★★ 5/5

Google

Recently brought a house through William H Brown Leicester and was so happy with the service given, my needs were fully catered to and the team were extremely helpful. My purchase was handled predominantly by Rajwant Kaur who I must say was amazing - I received frequent updates and all the information required to make my purchase as smooth as possible. She dealt with me in the most professional and informative way. I will definitely be coming back here for any future purchases and referrals

Tanya · 19 August 2023

★★★★★ 2/5

Google

We had an appointment with Poonam to discuss mortgage options. I knew my credit score might pose a problem but she assured us there may still be options. On Friday evening she advised us that she would look into it and let us know either way on monday or tuesday at the latest. It is now 1 month later and we have not been contacted. I guess she couldn't find anything which is fair enough but it's a bit rude to not let us know.

Christophe · 10 March 2025

★★★★★ 5/5

Google

I am leaving this review because one employee in particular stood out. Kyrell has been helping me to look for properties and he has been keeping me updated. He is very knowledgeable and knows his stuff. Kyrell always responds in a timely manner and is polite and professional. He is never late for viewings and really wants to help and deliver great customer service. He is a credit to this company!PositiveResponsiveness, Quality, Professionalism

Kyrnisha · 27 August 2022

★★★★★ 5/5

Google

I would just like to say how amazing my experience was with William H Brown. Neeley was absolutley fantastic. From start to finish Neeley was there updating me constantly with information from the landlord, forms and documents. It really never has been so easy. Neeley went the extra mile and kept in contact with me even after hours, which really put my mind at rest. Moving houss in such hard times was made super easy and fast! I am so lucky to be moving into a house with such a fantastic account manager looking after property i will be renting. Thank you again Neeley, ill never use any one else, i certainly recommend to anyone looking for a smooth and easy move. Myself and my young daughter are really looking forward to moving in. Thanks to you BethPositiveResponsiveness, Quality, Professionalism, Value

Beth · 27 August 2021

★★★★★ 5/5

Google

I use William H Brown for selling my properties mostly. The reason behind this is that I like to talk to a real person and see a real person face to face. Leicester Branch is always getting me customers over the asking price. I get regular update of what is going on whether its photo shoot or a viewing. I get an email and a text when a viewing is booked and also get a call when their clients put an offer. Their service is super great.PositiveResponsiveness, Quality, Professionalism, Value

Mustafa · 27 August 2021

★★★★★ 5/5

Google

I can’t thank Geeta enough who has provided my mortgage throughout a challenging time. It wasn’t an easy case, but Geeta really keep me informed throughout the process and kept me up to date at all times. Geeta was professional, responsive and has made our dreams come true! Geeta genuinely wants to make her clients lives better and get them their homes. It’s so great she wants the customer to get their house as much as we do! Thank you Geeta and William H Brown for making this possible ❤️PositiveProfessionalism

Belinda · 27 August 2021

★★★★★ 5/5

Google

Luke and Chloe were absolutely amazing I cant speak high enough of them both Thank you so so much guys

Abdulvahap · 16 March 2024

★★★★★ 5/5

Google

We used William H Brown for our son’s house sale, which is the third time we have sold through the Leicester Branch. Each time they managed to sell our property within days of it being advertised and at the right price, which was amazing as the last sale was during lockdown! We are all aware of the horrors of selling and buying a property, definitely very stressful and this recent sale was during the lockdown which didn’t help matters at all. However we are pleased to report that WHB handled everything professionally and with minimum fuss. We think there are often problems during the process of buying and selling property and we believe WHB understand this, showing empathy and support when necessary. We most certainly needed support in our last sale with the conveyancing company as they were a nightmare and thank you to Rob for helping us push the completion through. All the staff at WHB were very helpful and we would highly recommend them. 1PositiveValue

Elisabeth · 15 June 2021

★★★★★ 5/5

Google

I first came across this agency in 2019 when looking to buy my first investment property. I was really impressed with their agent called Neil as he was really helpful, polite and you could see he loved what he did. Although my offer wasn't accepted by the vendor and I didn't secure the property through this agency I was left with a really good impression. So when I needed a letting agent this year, they were the first agency on my list. This time I liaised with the lettings team and booked a lettings valuation with Paul, he was great, took his time to explain everything clearly without being pushy. The whole team is super helpful, professional and they keep the communication going, keeping me updated every step of the way and they always respond super quick. Neely has also been good at progressing things in the background and Joseph has been superb, they found me a tenant within a few days, infact it only took 2 viewings. Well done and thank you guys!

Reema · 15 June 2021

★★★★★ 5/5

Google

Poonam has been fantastic! Highly recommend her services. She not only managed to get a mortgage approved for me on a very difficult property but also got me a great interest rate. I cannot thank her enough for her help and support which was handled with speed and professionalism. I am glad Poonam took care of my case and I highly recommend William H Brown - in particular to any first time borrowers.PositiveProfessionalism

Ezgi · 15 June 2022

★★★★★ 5/5

Google

My overall experience with William Brown Real estate is really very good Especially with agent Mr Joseph Mellor is Extremely profesional and freindly. He understood my requirements accurately and provided me a pleasant and comfortable place to live. He was very clear and precise about my choice and showed me the best place. I’m satisfied by his service. Joe you are star mate.. Thank you so much for your Help from the Day 1 to till now.PositiveResponsiveness, Professionalism

Nirmal · 15 June 2021