Spencers Residential Lettings reviews in Leicester

★★★★★ 5/5

Google

I've experienced the best house view so far, thanks to @Jack Davis Lettings Negotiator, he has been so helpful in showing us the property and helping with paperwork, from the first day till we moved in. And also thank you very much for the welcome pack, absolutely fantastic customer service and very helpful!

Cpt · 23 November 2023

★★★★★ 5/5

Google

Spencers have managed our rented property for a number of decades most effectively. When the elderly tenant sadly passed away they dealt with managing the clearance of the property and checking that everything was in order most efficiently. We placed the property on the market and they have acted most professionaly and have acheived a sale rapidly, keeping us in touch at all stages of the sale. Many thanks for their services.PositiveResponsiveness, Quality, Professionalism, Value

John · 21 June 2021

★★★★★ 4/5

Google

After what has been a challenging sale we eventually exchanged/completed. Spencer's were a great agent to work with. Sandra, Emma were especially reassuring! Franco, you have a wonderful team a real credit !

Adrian · 22 June 2019

★★★★★ 5/5

Google

Used spencers for their letting service and had a great experience. A mention to Niamh who went above and beyond throughout answering any questions we had keeping us up to date on everything. I will continue to use them in the future.

Hakan · 30 May 2024

★★★★★ 1/5

Google

Following suite with the other people from my building and posting here aswel, I don't usually leave reviews but I reckon I should with these geezers, who does referencing for them cause I didn't expect to live in a building that stinks of weed and inconsiderate junkies playing music until 5am opposite me tried complaining to the chaps on the contract but and I state they said it was nothing to do with them and I need to complain to spencers? Good one. I'd avoid anything to do with this company unless you're a drug addict with no respect then they've got the right apartment block for you with little to know questions asked. 👍

Charlie · 22 June 2019

★★★★★ 1/5

Google

One star is too many for this company, As they pride themselves on being an award winning estate agents, I personally wouldn't let them manage doing the simplest of jobs. We received our keys back in October and since then we've been waiting on blinds, working sinks, working toilets.. the list goes on, In the midst of all of this WE were accused of changing the locks so their building management couldn't get in, when in actual fact it was Spencer's Estate Agents, which only proved to us there's no communication and had to change our working shifts so they could rectify their own mistake with not even a thank you. Not to even mention access to our own water and electricity meters, where we've now not had a reading for 3 months, I will be invoicing Countrywide our usage as it's been an inconvience to us since day one. Not to mention the people they put in charge of buildings, giving them the "property manager" name, a goat could manage this building better, in fact I'm pretty sure whoever gave them that job title needs to lay off the flat 5 special. The building it'sself is not secure in any way, this is proved by people LIVING UNDER THE STAIRS like a scene out of the borrowers. So we're being told we have to pay MONTHLY to live here when we could live for free??? Spencers clearly not done ANY referencing due to the fact drug dealers and students live here, When we were told it would only be working professionals and families BY the agent who shown us round from Spencers meaning the endless noise complaints and smell complaints we've had to make to the "property managers" and the police. Not to mention getting accosted by bailiffs every single day for another person's issues, the theft of post due to the fact apparently the building has a service where someone comes and signs for parcels if you aren't in and they just LEAVE THEM IN THE HALLWAYS where all the delinquents of the building can get to them. So yeah thanks for that! Wonderful. Which shouldn't be an issue IF SPENCER'S actually checked the people out who they were renting too. Since we took the contract it's been issue after issue after issue not to mention the building isn't even registered as we've struggled to get Internet, council tax, parcels, the lot due to the address not being recognised. I personally believe the cure for cancer would be publicised and Brexit would be over before Countrywide Estate Management and Spencers did anything remotely useful. This review comes after nearly 37 emails requesting someone higher up in the company to complain to but not actually getting any reply back. my position is classed as a social entrepreneur meaning I have a voice that gets heard by ALL businesses including the newspapers, I WILL take action should nothing improve. I'm also starting to believe it won't be a simple leave either considering we haven't received anything to tell us our deposit is protected. They seem like the company who will charge you for the damages you moved in with that were done by their companies.

Tara · 22 June 2019

★★★★★ 1/5

Google

Is it possible to leave no star rating, our experience with Countrywide and Spencers has been an absolute nightmare that we would not wish on our worst enemies. We moved into Equinox House with maintenance issues still outstanding such as leaking toilet and sinks, sockets hanging off the wall, no blinds whilst on the ground floor facing a very busy road restricting our privacy, we've had pedestrians as well as cars stuck in traffic look into our bedrooms during all hours of the day. The building is like a drug dealers trap house, there's plenty of strange people in and out so there's no form of security there. There's a homeless man living under the communal staircase who has been more pleasant than some of the drug dealers who've created a few altercations with people from the complex including an incident that involved 2 men against one female resident in the car park. Speaking of the car park they choose to charge some residents £50 a month to use whilst majority of people that use it have mentioned they don't have to pay for it. Everyone has access to the car park even people that don't live here! The parking is very poorly managed, with parking parking as they please including blocking the exit! They informed us it was professions only, just to find out majority of occupiers in the complex are students, so expect to hear music with heavy bass consistently from 11pm onto the early hours of 4/5am EVERYDAY without fail, oh and also the smell of marijuana in the corridors. On one occasion there was a fault with the fire alarm and the whole complex had to endure the piercing sound of a fire alarm consistently from 11pm until the following day around 10am. We've been here over a month and none of the maintenance issues have been resolved - not a single one, still no blinds, toilet seat and still managing with a leaking toilet and sinks. No one seems to be able to help with anything, you get told to contact one person who refers you back to the first person you were in contact with. Whatever you do, don't do this to yourself stay far away from this company and building complex. We didn't realise we were paying to experience hell.

H · 22 June 2019

★★★★★ 5/5

Google

I really don't like estate agents - they are more of a necessary evil in order to sell your house. Spencers were different! The team at the Leicester branch really couldn't do enough to make the sale happen. They did the viewings, established finances of prospective purchasers - all the things you'd hope for. But, as always, the real measure is when things don't go quite right, smoothly, or at the pace you'd wanted. That's when they came into their own - more specifically that's when Sandra Nightingale came into her own. Sandra chased solicitors, chased financial advisors, chased the purchaser, she followed up on every date and deadline that they all advised, she shared in my frustrations - but worked tirelessly to not only put me at ease but to resolve all the issues that were delaying the purchase. That's the single minded tenacity that you want from someone acting on your behalf: and I'm convinced without her (and the support from Nick / Franco) that the sale would not have completed (or I'd have had a full on breakdown!) Overall - excellent. (there needs to be a 6th star to award. Jason

Jason · 22 June 2019

★★★★★ 5/5

Google

Spencers were the selling Agents and we dealt with a lady called Emma Jamieson . Estate Agents get a very bad rap but this young lady has completely destroyed that myth . She was professional , courteous , helpful and if she said she was going to do something she did it and kept us informed all the way along . In my eyes she went above and beyond as their client was a difficult client to deal with . Highly recommend this young lady and Spencers estate agents as they helped massively in us achieving our dream move

Dean · 22 June 2019

★★★★★ 5/5

Google

Everyone we've dealt with at Spencer's has been amazing, we were able to sort out a viewing quickly, and when we were chosen to go forward with the tenancy by the landlord, referencing etc was a very smooth and quick process. This is my partner and I's first place together, they've given us loads of advice about electric and water set-up etc. When we first viewed our flat the previous tenants still lived there and it wasn't in the best state, but we saw past this. Spencer's then let us have a second go in the flat when it was empty to see it properly. They let us take our time (we wanted to measure things etc to know what furniture to buy etc!). I highly recommend them, the whole team are awesome, and really do want to help you.

Lucy · 22 June 2019

★★★★★ 1/5

Google

We are not even with Spencers any more and the problems keep coming. They switched our energy provider without our permission due to their own negligence, and now, two years later we are still dealing with the mess they created. Down another £30 due to their mismanagement and interference, on a late energy payment bill we never knew existed. How dare you, we have never had one single interaction with this company that was handled properly. Shameful.

Sam · 21 June 2020

★★★★★ 5/5

Google

Whole our family want to say thank you for Spencers agency, and especially for Georgina Sibson our agent, she helped us a lot, very professional and kind ledy, she done hard work and she made that our dream come true. Thank you

Rodica · 3 August 2025

★★★★★ 2/5

Google

I would strongly advise anybody to avoid this letting agency at all cost. I paid all my fees plus a holding deposit on a property that was advertised to be available mid February. When the property was not available I extended my own tenancy for another month. However, when the month was complete this agency informed that my property was still not available and wouldn't be for a further month. The agency were aware that I was 5 months pregnant and could not request further extension on my current tenancy and then decided to withdraw my agreement leaving me with no where to go.

Abby · 22 June 2018

★★★★★ 5/5

Google

Came across Spencers as the agents for the house I was buying in 2011 and they were so much better, more efficient and more personable than my own agents, I went to them to help rent out my former home. Seven years and three sets of great tenants later, not to mention advice, recommendations for tradespeople etc I am still with them, still get the same great personable and quick communication, still recommend them to anyone either buying or renting in Leicester. If you want to be treated like a person not a number - rarer and rarer these days - these are the firm for you.

Louise · 22 June 2018

★★★★★ 5/5

Google

Fantastic service from Franco and the team kept us updated every step of the way and secured a sale in under one week.Thank you for making our experience stress free

Diana · 22 June 2019

★★★★★ 5/5

Google

Rosie was absolutely brilliant from start to finish, she kept in constant communication throughout the process and did all she could to ensure the deal went through. Would highly recommend.

Stuart · 22 June 2019

★★★★★ 5/5

Google

Excellent service and advice .Huge thanks to Sam Cable who is extremely knowledgeable and helpful and dealt with our tenancy agreement professionally and efficiently. Would highly recommend. Thank you

Diane · 22 June 2019

★★★★★ 1/5

Google

They were really helpful when we were moving in, but when we got the keys, we realised that the flat is dirty (even though it was a newly built property) and someone even forget to wipe off his urine from the toilet seat, so the first couple of days we spent cleaning and never received a compensation for that. Now we have moved out, we did clean, left in a better state compared to the beginning of the tenancy and yet they are trying to take our deposit for cleaning and "damage on the wall" which was there already when we moved in. And just to make things better, they not even telling us our DPS number, so we can not start the dispute. If you do not mind losing your deposit for made up reasons, they are the number one!

B · 22 June 2016

★★★★★ 5/5

Google

Although I am still within the early stages of our process, I have to say the experience and service our negotiator, Scott, provides is definatly one to remember. As a first onward purchasing client, his advice and support has been very much appreciated, his communication between myself, the vendor and 3rd parties is second to non, I would highly recommend this branch if you are looking for a quality service.

J · 21 June 2021

★★★★★ 5/5

Google

I recently sold my property and purchased through Spencers. My appointed agent was Maxwell Fisher, who I can say with confidence being a property investor for over a decade is one of the most professional, honest and efficient agents I have worked with. I was purchasing through a chain, and without Max the sale of my own home and purchase of another would simply have not been possible. Thank you

Denil · 21 June 2021

★★★★★ 1/5

Google

Our worst experience ever. We rented a property through Spencer's. We have been really good tenants, paid on time, kept the house clean at all times. We've now vacated the property and they are not returning our deposit. Lack of communication as to why. We have made a complaint to the deposit scheme and will be taking things further. As suggested I have sent you an email and surprise surprise no response as usual.

Mrs · 21 June 2020

★★★★★ 1/5

Google

Poor communication. Have signed a sales agreement with them but they don't call me with information they call my husband. Sexism in operation in the 21st century as well as data breaches. Loath to give 1 star but you can't submit a review without it.

Hayley · 23 December 2023

★★★★★ 5/5

Google

Amazing people Franco and Mark went above and beyond to support us through our house sale. Lovely people and brilliant work ethic. Thanks for all you help!

Molly · 22 June 2019

★★★★★ 5/5

Google

I had invested in three properties all in the city centre. The team at Spencers Lettings really made it easy for me as they had them all rented out in just two weeks. The tenants they have found me are great tenants and could not fault this office at all for their professionalism and honesty. Best regards to Anthony and the team.

Phil · 23 June 2015