Spencers Residential Lettings reviews in Leicester

★★★★★ 5/5

Google

The team was really helpful and understanding especially Chelsea she’s a wonderful soul …thanks guys

Agnel · 26 July 2023

★★★★★ 5/5

Google

Really pleased with how helpful Paresh was in supporting me with my mortgage application. Thank you

Tahmina · 21 June 2023

★★★★★ 5/5

Google

First time selling for us and couldn’t thank Mark enough for all his help and guidance. Haven’t met Emma but spoke on the phone to arrange our viewings and always tries to make sure it’s suitable for all parties.

Lisa · 22 June 2019

★★★★★ 1/5

Google

Avoid them !!! They let you see a house without saying that they want to give it to someone else, your partner is taking a day off from his job... you come to see it... and you hear the agent how is talking to the next door neighbor that they will not give the house to you ! So, for what reason they still invite you there at first hour in the morning ??? :))) Doesn t matter if you both work 40h per week.. if you have good " history"in this country... they are just making fun of your time and your trust ! They could save our time saying from the start that they are racist or that they found already a person for that house ! In this way... my daughter will not end with a broken heart after they even gave me the papers to sign... thinking that she will start to live there where she saw all those nice kids and that beautiful garden ! Total lack of professionalism !!!

Alexandra · 21 June 2021

★★★★★ 5/5

Google

I have chosen Spencer's over some of the other estate agencies mainly for the level of communications and they deliver what they say i.e. the price to advertise at, the specification, layout word pagination and photos etc which is very different in my experience's of buying and selling houses and using other estate agents, Max and Elliott stand out as a mention as they communicate well and appraise me of the events leading up to the sale. I would certainly recommend anyone thinking of purchasing or selling go go with Spencer's hence the reason why the 5 stars

Stephen · 21 June 2021

★★★★★ 5/5

Google

Spencers have been very very helpful in dealing with the sale of my property and have gone above and beyond to accommodate my requests. (Some have been unreasonable) but they have kept me very happy. This is mainly due to Emma who has kept me informed in every stage of my sale and has done much running around behind the scenes to get things moving Quick as possible..especially with the covid restrictions. Always at the end of the phone to help and always quick at replying to emails. I will always go to Spencers and Emma in the future. Max and Elliot have always been helpful too as well as the other staff, even those with no knowledge of my case, have always gone above and beyond. Many Thanks. Jag

Jagdeep · 21 June 2021

★★★★★ 5/5

Google

I have used Spencers twice now. Firstly when I was buying a house. The service and support that I received then made them the obvious firm to go to when I recently sold it. The marketing was excellent and I had a terrific response when the house went on the market. Emma and the rest of the team did a fantastic job of organising the viewings, sorting through the offers and giving me sound advice at every stage from then on until completion. Thank you very much Spencers!

Kay · 21 June 2021

★★★★★ 5/5

Google

Excellent service ! Go ahead !

Claudiu · 25 November 2025

★★★★★ 5/5

Google

To Vicki she is very good and so mush helpful She deserves no 5 star may be more ⭐⭐⭐⭐⭐ from me thank You Amisha Bula

Amisha · 21 June 2022

★★★★★ 5/5

Google

I have bought a couple of investment property's through Spencers and Franco has been amazing always goes the extra mile wish him all the best he is an asset to Spencer's well done keep up the good work.

Imtiaz · 22 June 2019

★★★★★ 5/5

Google

Maxwell Fisher went above and beyond to help me with my property purchase. Constantly kept me informed throughout which was reassuring as a first time buyer. Would definitely recommend!PositiveResponsiveness, Professionalism

K · 27 August 2021

★★★★★ 5/5

Google

I would like to thank Franco and the team for their excellent service in selling our mums home. They have been considerate at a difficult time, courteous, professional, kept us updated and efficient. Thank you.

Donna · 21 June 2020

★★★★★ 5/5

Google

The assistance I got from these guys was immaculate. Initially I was a bit worried as I was moving into a flat without viewing it first. I trusted the word of one of the agents at Spencer’s and I was glad to find the apartment to my liking 👌. Great service, I’d recommend

Wellington · 22 January 2024

★★★★★ 5/5

Google

Sam and Rosie helped me put my house on rent with such an ease during the most difficult times of COVID-19. Keeping the 2m distance Sam, assistant branch manager, saw the house and showed me the potential it had. To my surprise within 2 days the Spencers Leicester team had found 3 potential tenants. Following few emails (my usual preference due to my work commitments) they discussed with me the pros and cons of the tenants I would like to enjoy residing in my house. On the odd occasion I needed to contact via phone the team was always there to touch base. Within matter of a few weeks, Rosie (lettings negotiator) sealed the contract with a lovely family 👪 to take care of my house. I couldn't believe how smooth, easy and efficient the process was. I wish in future Sam's team find a more efficient landlord than me! 😅 if there were any delays it was because I was too busy to find the time to arrange for certification of gas and electrics. I would certainly recommend the team to any landlord, tenant or home mover checking Google reviews.PositiveResponsiveness, Quality

Milin · 27 August 2020

★★★★★ 5/5

Google

Big thank you to Gianno and the guys at spencer’s Leicester for the fast, friendly service when we were selling our mothers house. Also a massive thanks to Dan for looking after us 😊 …

Alison · 22 June 2019

★★★★★ 4/5

Google

I had to rent my flat when was in Turkey because of travel restrictions and coronavirus but it was not a problem for me because all helped me. everything about the flat (agreement, payment, contacts, keys, etc.) was ready when I arrived to the UK. Many thanks for your help and it was good experience. (I know that some international students experience weird problems during this procedures, but I have never experienced with Spencers)PositiveResponsiveness, Professionalism

Oğulcan · 27 August 2021

★★★★★ 1/5

Google

This agency is incompetent. Still advertising properties that are no longer up for rent. The staff think that it is acceptable to have people waiting on a property that was supposed to be up for rent but then told on the day of viewing that the tennants are staying on for a month but don't really know if it will be on the market again by then. The manager and another member of staff are unprofessional as they do not take responsibility for this and feel that people should just understand other tennants situations. They obviously have no clue about customer service as if they did , they would take responsibility for a complaint and atleast apologise instead of addressing (rather pathetically) that it isn't their fault.

Andrea · 21 June 2020

★★★★★ 5/5

Google

Really pleased with how our house moving process has been carried out. Maxwell has been great in keeping us informed, making sure things are going smoothly, and understanding our requirements. Highly rated!

Tim · 21 June 2020

★★★★★ 5/5

Google

My partner & I went to every estate agents in leicester looking for our first time buy. We registered with them all hoping to be inundated with properties to view. Spencers were the only ones to keep in touch, not only to find a property, but also to help us get a mortgage. We struggled at first with other mortgage brokers but their inhouse mortgage advisor Urvashi, gave us every option and gave us the BEST advice. Stephanie helped us find the property we fell for and was always available to help. Franco & Max both eagerly helped chase solicitors on both ends to bring the completion of our purchase round in just 6 weeks! The help doesn't stop there as they are happy to help with any queries even after purchase! Communication was great, phones always answered, no complaints. THANKYOU SPENCERS! Highly recommended!

Natasha · 21 June 2020

★★★★★ 5/5

Google

Back in January my wife and I decided to move from London to Leicester so we temporarily stayed at our friends in Leicester whilst looking for a property to rent. Took us a month and a half to find one. Personally visited 51 letting agency and had eye-to-eye conversations with all of them. When we came across Spencers, had a chat and left the building I said to my wife "I want them to become our letting agents, so fingers crossed". Long story short (well, shorter), Leicesters Spencers agents are great and positive people, very helpful and inviting. We had pleasure to meet Scott Foster (lettings negotiator) who is SO positively energetic that could charge any ones battery and Rosie Kitson (lettings negotiator) who professionally dealt with all paperwork and supported us by phone and online throughout whole process. Thanks to their hard work now we're comfortably settled in our new home. BIG thumbs up for you guys! If you're looking for a property to buy or rent Spencers is number 1 choice! Many thanks for everything Tom and JayPositiveResponsiveness, Quality, Professionalism

Tomax · 21 June 2020

★★★★★ 5/5

Google

My wife and I decided to move from Italy to UK, to be close to our son and daughter, both living in UK (the son in Manchester and the daughter, married to a British man and with a new born babyboy, in Leicester). We decided to move to Leicester and we got a wonderful help by Spencers in finding the right property suitable to our needs and preferences. Franco and Emma are very professional and also very friendly. They completely understood our requirements and helped us a lot, also considering the problems related to the fact that, at the moment, we are still living abroad and will move to the new UK property in May. I think that my wife and I were very lucky to choose Spencers and to deal with Franco and Emma, two knowledgeable and experienced persons. Thanks again to them!

Alvaro · 21 June 2020

★★★★★ 1/5

Google

I had an appointment today go view a property in Leicester and I was shocked after reaching at the place that there was no one there to show me around. Even though I had an email and text confirmation from Spencers confirming the date, time and place, no one showed up. If there was a cancellation, I'd have expected at least some form of communication from them to notify me about it but they didn't. This was my first experience dealing with them and will certainly be the last. House purchase is already a stressful task and you expect the estate agents to be more reliable, up front and honest about everything. But after this horrible experience (this has never happened to me before) I'd not trust them again.NegativeResponsiveness, Quality, Professionalism, Value

Ronak · 21 June 2020

★★★★★ 5/5

Google

Excellent customer service at Spencers - Chloe and her team are great, and in particular I wish to acknowledge Mr. Prashant Raniga for patient, professional, knowledgeable, helpful service. This is really outstanding, helpful work. Thank you!

Eda · 22 June 2018

★★★★★ 5/5

Google

A prompt service from Cian Bell

AI · 16 October 2025