Trusted Agent profile · Leicester
★★★★★
362 reviews across 2 platforms
27-30 Halford Street, Leicester, LE1 1JB
Part of Spencers, see every office.
Spencers's office in Leicester, at 27-30 Halford Street, is rated 4.3 out of 5 across 362 reviews on two platforms, including 342 Google reviews rated 4.4. It won Trusted Agent in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Spencers Residential Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Leicester.
The Trusted Agent 2026 results for Spencers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Leicester office, from every platform, shown as written. First names only.
5/5
GoogleGreat experience! My first time buying through Spencers - Leicester. Start was a bit bumpy till Franco came to the rescue. Very efficient, prompt, proactive gentleman--an apt troubleshooter with more answers than questions.This will not be my last transaction via Spencers. Many thanks again Franco.
Thank you for your 5* review and kind comments. I'm pleased to hear that the team provided you with excellent service. All the best in your new home, Mike.
5/5
GoogleI had a seamless experience with Spencer’s. Thank you to Chelsea and Kayleigh. I recommend 100%
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleWell this was my first rental experience in a while.. Chelsea from Spencer’s took on board my enquiry for a Property Let - then ‘BOOM!’ everything was taken care of swiftly and professionally. I had no issues whatsoever, things were clearly explained and I got a fair price for a nice property. Can’t recommend them highly enough, so 5 stars **** from me! :)
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleJust wanted to take the time to say I received exceptional service from a young lady I believe her name to be Niamh Crofts, she was very friendly she had no problem answering any questions I had and in a prompt manner too.
Hello Trisha, thank you for your wonderful 5* review! We're delighted to hear that Niamh provided you with exceptional service. Your kind words are greatly appreciated. Best regards, Lucy, Customer, Relations Team.
5/5
GoogleWe compared most of the letting agencies in Leicester city centre and we chose Spencers after careful considerations. They provided top quality service throughout the process. Sam was very professional and friendly to work with. Highly recommended!
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleFranco and his team have exceeded my expectation for selling my property in Leicester. I rang them less than three weeks ago and they arranged an open day and have already got an above asking price sale. Well done and thanks
Thank you for your 5* review and kind words about your experience with our local team. Kind regards, Scott
5/5
GoogleVery helpful and excellence customer service and the staff especially Chelsea, jack and kayleigh
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleSam and Jess in Leicester were a pleasure to deal with and were very proactive and professional in the letting process. I will be definitely using their service again in the future.PositiveQuality, Professionalism
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleFantastic estate agents, massive thank you to Nicola for getting us our dream home!! She was so friendly and helpful during the whole process and always replied to emails promptly. Definitely recommend Spencers after having a lovely experience with them.
Many thanks Mev for taking the time to leave this brilliant 5* review of our dedicated team. Thank you for the recommendation. Best wishes Lucy.
5/5
GoogleGianfranco Paparozzi was absolutely brilliant from Spencers Estate Agents!!!. He provided a very personal and hands on service, he followed the purchase of the property from the very beginning right up to completion. Would highly recommend The Good Estate Agent to anyone.
Good Morning, thank you for your kind words and fantastic 5* review of Gianfranco from our dedicated team. It is great to read that you received a very personal, hands on service and that you would highly recommend them. Best wishes, Emma.
5/5
GoogleBought my first home through Spencers and really pleased with their service. They also arranged my mortgage and all went well without any problem. Specially their mortgage adviser Ketan was very helpful and professional and secured the best mortgage deal for me.
Congratulations on the purchase of your new home, i am glad to read that the team were able to support you. Many Thanks, Sarah
5/5
GoogleJust want to say a big thank you to Franco and all the brilliant staff at the Leicester branch. Excellent customer service throughout. kept us all updated every step of the way. Responded quickly to emails. Would definitely recommend 10/10
Thank you Beverley for your glowing 5* review of our Spencers team at the Leicester branch in particular Franco. It is always great to read such positive reviews and recommendations from our clients. Best wishes, Lucy.
1/5
TrustpilotDeposit
Very bad experience with Spencer's they very far from professionals. Still waiting for my deposit back. I think your company need to employ new staff as this one is like they do want to do they job properly.
5/5
GoogleWe used Spencer's for the auction of my parents house. Michael Holland looked after us from start to finish and I couldn't be happier with the whole sale. Kept us informed every step of the way. Would definitely recommend
Many thanks for your marvellous 5* review and recommendation Sue. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe team was really helpful and understanding especially Chelsea she’s a wonderful soul …thanks guys
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleReally pleased with how helpful Paresh was in supporting me with my mortgage application. Thank you
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleFirst time selling for us and couldn’t thank Mark enough for all his help and guidance. Haven’t met Emma but spoke on the phone to arrange our viewings and always tries to make sure it’s suitable for all parties.
Thank you Lisa for your 5* review. All the best, Mike.
5/5
GoogleExcellent service ! Go ahead !
Thank you so much for your kind words! It means a lot to our team that you had a great experience with our service. We appreciate your support and look forward to serving you again soon! Kind regards, Lucy, Customer Feedback and Support Team
1/5
GoogleAvoid them !!! They let you see a house without saying that they want to give it to someone else, your partner is taking a day off from his job... you come to see it... and you hear the agent how is talking to the next door neighbor that they will not give the house to you ! So, for what reason they still invite you there at first hour in the morning ??? :))) Doesn t matter if you both work 40h per week.. if you have good " history"in this country... they are just making fun of your time and your trust ! They could save our time saying from the start that they are racist or that they found already a person for that house ! In this way... my daughter will not end with a broken heart after they even gave me the papers to sign... thinking that she will start to live there where she saw all those nice kids and that beautiful garden ! Total lack of professionalism !!!
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleI have chosen Spencer's over some of the other estate agencies mainly for the level of communications and they deliver what they say i.e. the price to advertise at, the specification, layout word pagination and photos etc which is very different in my experience's of buying and selling houses and using other estate agents, Max and Elliott stand out as a mention as they communicate well and appraise me of the events leading up to the sale. I would certainly recommend anyone thinking of purchasing or selling go go with Spencer's hence the reason why the 5 stars
Many thanks for the recommendation and the amazing 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleSpencers have been very very helpful in dealing with the sale of my property and have gone above and beyond to accommodate my requests. (Some have been unreasonable) but they have kept me very happy. This is mainly due to Emma who has kept me informed in every stage of my sale and has done much running around behind the scenes to get things moving Quick as possible..especially with the covid restrictions. Always at the end of the phone to help and always quick at replying to emails. I will always go to Spencers and Emma in the future. Max and Elliot have always been helpful too as well as the other staff, even those with no knowledge of my case, have always gone above and beyond. Many Thanks. Jag
Many thanks for the wonderful 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleI have used Spencers twice now. Firstly when I was buying a house. The service and support that I received then made them the obvious firm to go to when I recently sold it. The marketing was excellent and I had a terrific response when the house went on the market. Emma and the rest of the team did a fantastic job of organising the viewings, sorting through the offers and giving me sound advice at every stage from then on until completion. Thank you very much Spencers!
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleTo Vicki she is very good and so mush helpful She deserves no 5 star may be more ⭐⭐⭐⭐⭐ from me thank You Amisha Bula
Thank you for your wonderful 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI have bought a couple of investment property's through Spencers and Franco has been amazing always goes the extra mile wish him all the best he is an asset to Spencer's well done keep up the good work.
Many thanks for your great 5* review of your experience with Franco and the team at Spencers. Best wishes, Tracey.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Spencers, Leicester won Trusted Agent.
Tell us what you need and we'll put you in touch. Spencers Residential Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Leicester.
