Spencers Residential Lettings reviews in Leicester

★★★★★ 5/5

Google

Moving home is a stressful process at the best of times but Spencers made it 10x easier! They kept us updated throughout the process and made sure we knew what was going on. I spoke mainly to Jess and Rosie and they are both lovely, very polite and professional. Would definitely recommend using Spencers if you are moving home!PositiveResponsiveness, Professionalism

Rhiannon · 21 June 2021

★★★★★ 5/5

Google

A big thank you for support me throughout the sales, specially Alicia Manotey city branch, who assisted me , I appreciate her support and helped through sales process.

Ajay · 23 May 2024

★★★★★ 1/5

Google

I have been a customer of this branch. This entire company is a joke, DO NOT RENT FROM THESE CHARLATANS UNLESS YOU WANT TO BE MADE HOMELESS BY A DESPICABLE LANDLORD AND LETTING AGENT.

Sam · 22 January 2024

★★★★★ 5/5

Google

Franco and his team provided a coordinated first class service in selling my Mum’s house.

Chris · 21 June 2020

★★★★★ 5/5

Google

House was in great condition. Service was fantastic, willingly helped us through the entire process. Would highly recommend.

Shila · 22 June 2018

★★★★★ 5/5

Google

I've been in several times to see the Mortgage Advisor Urvashi, she is always very helpful and has gone above and beyond everytime in making sure things were completed quickly and without any hassle for me. The experience was completely different to other brokers I've dealt with and going through a bank. Urvashi took care of everything. Highly recommend using her for your mortgage.

M · 22 June 2019

★★★★★ 5/5

Google

Happy with the outcome, they moved quickly, polite, easy application process, clear, got the keys. Thanks

:Dan-Robert: · 4 November 2024

★★★★★ 5/5

Google

The team at Spencers can only be described as incredible! Sam, Jess and Rosie worked very hard to find a new tenant for my property. Their advice, diligence and professionalism made for a smooth and flawless transition for both the new tenant and myself. Thank you very much all, keep up the amazing work.PositiveResponsiveness, Quality, Professionalism, Value

Jas · 21 June 2021

★★★★★ 5/5

Google

I am so pleased with the service Spencer’s have provided to find me a tenant, within 10days I found a wonderful tenants. I would recommend them for the letting services - All professional and bubbly ladies always willing to help.

Hetal · 21 June 2023

★★★★★ 5/5

Google

I liaised with Rosie Kitson-Long when renting my flat back in September 2018, and she was nothing but extremely helpful and ensured that we were always in the loop as much as possible. a great employee with a real care for clients. I would recommend using Spencers and asking for Rosie to anyone as they were brilliant with me throughout the whole process.

Will · 22 June 2019

★★★★★ 5/5

Google

We both bought and sold through Spencer’s Leicester office with the help of Franco. I understand moving house is stressful no matter the circumstances, but Franco’s communication and advice was great making the whole process much much easier. Highly recommend and would use to buy/sell again in the future. All staff at the office were very friendly, thank you for all your help.

Jessica · 22 June 2019

★★★★★ 1/5

Google

Phones don't get answered, phone messages don't get replied to, emails don't get replied to. Do they even want to sell houses? Useless. 0 stars.

Agogle · 21 May 2024

★★★★★ 5/5

Google

Just to say a big thank you to Gianfranco. Excellent, fast, professional service received.

Janine · 22 June 2019

★★★★★ 5/5

Google

Thanks to Franco and the gang for looking after the sale.

Patrick · 21 June 2020

★★★★★ 5/5

Google

Chelsea from city branch she was very helpful. Quick response from her was very helpful to get new tenants. Really pleased with theteam..

Rizvan · 30 May 2024

★★★★★ 5/5

Google

Both Stephanie and Franco were very helpful and engaging. Thank you again.

Nigel · 22 June 2019

★★★★★ 5/5

Google

I had an amazing swift experience with Jack and Chelsea, had everything explained to me thoroughly and they helped get everything done super quick :) 10000000/10

Thomas · 21 February 2024

★★★★★ 5/5

Google

The service I received from Spencer regarding my accommodation letting was excellent. The personnel are very friendly and helpful. Special thanks to Mr Jack and his entire colleague.

Napoleon · 24 October 2023

★★★★★ 5/5

Google

Is the best agency about rent and sell houses and helpful advisers specifically Chelsea Morley, she really help for letting properties. Thanks.

Ilyas · 21 February 2024

★★★★★ 5/5

Google

My partner and I started renting about a month ago with Spencers, primarily speaking with Nicola and Scott. Despite the fact that we've had a few landlord-related issues, the team at Spencers have always been understanding, on our side and quick to respond to us every single time we've gotten in touch.

Tom · 21 June 2020

★★★★★ 1/5

Google

Have called 74 times today, you've not answered 1 call. Seemed very happy to speak to me before my deposit was taken, now trying to get a reply is borderline impossible.

Chris · 21 June 2023

★★★★★ 5/5

Google

Helped me sort a new flat quickly and efficiently. With Sam and Rosie beings amazing every step of the way. Viewed and secured the flat within a week. They kept in contact with me everyday and also helped set up utilities and insurance. An amazing easy experience!!!!!

Amelia · 21 June 2021

★★★★★ 5/5

Google

Incredibly helpful and professional from day one. Great communication, regular updates and advice for a first time Landlord. Special thanks to Chloe, Jack and Sandra. Throughly recommend using Spencers Lettings and will have no hesitation using them again in the future.

Scott · 23 June 2014

★★★★★ 1/5

Trustpilot

Bunch of crooks leeching normal people

After 2 years, I have to say, theirs is an absolutely rubbish service. I couldn't even imagine before, that you get this dogsh*t of a service for 13% of your money as landlord. Not to mention what they are putting you up as a teanant as well. 0 control, they are not checking the properties, not forwarding teanant requests and questions, absolutely ignoring both sides, while they are taking 13%!!! of the monthly rent for literally NOTHING. Their contractors are terrible as well, out of 5 only 1 did an acceptable job, however they are not even getting the details they need from the agency. Both Countrywide and Spencer's are a joke, a ripoff, parasites leeching both teanants and house owners. They contact either party ONLY if they want money. You have a question? ignored. You have a problem? ignored. this is a shut and pay service, without actually getting service. stay away from these crooks.

Allaci17 · 24 January 2021