Trusted Agent profile · Leicester
★★★★★
372 reviews across 2 platforms
27-30 Halford Street, Leicester, LE1 1JB
Part of Spencers, see every office.
Spencers's office in Leicester, at 27-30 Halford Street, is rated 4.3 out of 5 across 372 reviews on two platforms, including 352 Google reviews rated 4.4. It won Trusted Agent in The Trusted Agent 2026 awards.
Every review we hold for the Leicester office, from every platform, shown as written. First names only.
5/5
GoogleReally impressed by Sam and Spencers from start to finish. After putting my apartment on the market, tenants were found in only 3 days! Up front about the fees and process for a total novice! Would recommend this company to anyone. As hands on or hands free as you like!
Thank you for your kind words and 5* review! Best wishes, Scott
1/5
GoogleI Do Not Recommend. Everything looks excellent until the agreement is signed. Extremely difficult contact after; no call back after several phone calls from my side to renew the agreement. Sales department passively aggressive, rude, no apology given for mistakes on their side. Really unpleasant experience.Totally unprofessional.NegativeResponsiveness, Professionalism
I’m really sorry that you are unhappy but without more information such as your name we cannot respond to your concerns. We would be grateful if you could contact us with more information so we can understand where this perception is coming from, you can contact us at review@countrywide.co.uk. Thank you
5/5
GoogleGreat letting agents... fast to rent, efficient, communicative, comprehensive and at competitive rates.
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
1/5
GoogleWARNING WARNING WARNING !!! Under a multi agency agreement Spencers are trying to claim commission even though they did not sell the property, be warned check all documents before using this agent in Leicester. They will try and get money out of you for not doing a thing!
Thank you Meduza for taking the time to raise your concerns. We do always aim to provide a good level of service and as such I would like to ask you to contact us directly via review@countrywide.co.uk. so that we can investigate your concerns further. Kind regards, Scott
5/5
GoogleSam could not have been more helpful in renting out our property recently. He guided us through the process with constant clear communication and found and installed new tenants within days. We couldn't be more pleased, well done Sam and thanks again.PositiveResponsiveness, Professionalism
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleI have been dealing with Gianfranco for a couple of years and have always found him to be professional, his local knowledge and advice has proved exceptionally helpful during this time, I hope further opportunities allow us to continue building our business relationship, I have no hesitation in recommending him
Hi Neil, Thank you once again for your wonderful review. I'm pleased to see that you benefited from the passionate and personal approach taken by Gianfranco. I will pass on your kind comments. Kind Regards, Sarah
5/5
GoogleAmazing team! Would really recommend them to get your property let in a timely manor. Full of knowledge and gave me the advise I needed.
Thank you for your amazing recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe service we received was very professional and super efficient helping with every step of the way with a very lovely team always there to help. We would not hesitate to use Spencers again and would totally recommend to anyone. Thanking the team for all their hard work.
Hi Alison, It's great to see that the Leicester team were once again able to provide their proven 5 star service Thank you your wonderful comments. Kind Regards, Sarah
5/5
GoogleThe staff have been nothing but helpful efficient and professional with regard to the sale of our house. The photos provided of the house were of good quality, clear and an accurate description of the property. We've been extremely satisfied with their services to date.
Thank you for your wonderful feedback and 5* review! I will make sure your kind comments are forwarded to our local team and their Regional Director. Best wishes, Scott
5/5
GoogleI as a landlord have been dealing with Spencer’s since 2014; they have been very professional with the services they provided with looking for tenants very quickly. The Staff is very helpful. I will definatly recommended them as agents and they provide very good managed Property services
Hi Dilesh, thank you for your kind words. The 5* rating, recommendation and continued custom are very much appreciated. Best wishes, Mark
5/5
GoogleA great team led by Vicki. Our thanks also to Emma and Scott for their continued support. Good value for money. Completely professional, helpful, friendly and courteous always. Thank you team. Aizaz and Yulian
Thank you for your amazing 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent, ten out of ten for Spencers finding a tenant for my rental property. Valuation, viewings and signing contracts all stress free. Kept me completely up to date at all stages. Would highly recommend.
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleVery helpful and very active people. Chelsea Morley helped with all the queries we had. Right from viewing to moving-in the new home, it was very smooth experience. I would highly recommend this team for all the home seekers.
5/5
GoogleIt was really an awesome and fantastic experience with Spencer’s. Chelsea I would like to thank you a lot for finding out what was looking for. Whole the process was smooth and you made me feel comfortable. Thank you
1/5
TrustpilotTerrible
I think they pay people on Google to give them five-star reviews. I sold my house with them recently and thought they were terrible. They are up themselves. Please do not use this agent. Use Purple Bricks instead. A friend used them and said they were fantastic.
5/5
GoogleI have used Spencers Lettings 'tenant find only' service for many years now. The tenants they have found for me have all been excellent, long term tenants and I will definitely use their service again going forwardPositiveResponsiveness, Quality, Professionalism
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleI have had a great experience with Spencers, specifically Eliot Hawkins. Hes been great at communicating and providing me regular updates. Ironically he was the vendors estate agent but did a great job considering considering my circumstances.PositiveResponsiveness, Quality, Professionalism
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleI was assisted through the rental process by Sam and Rosie, who were both a credit to Spencers in their professionalism and conduct. My experience of Spencers so far has been a very pleasant one in comparison to renting through other letting agents!
Thank you for your wonderful 5* review! It is brilliant to read that you had such a great experience. I will make sure your kind words are made known to the whole team. Best wishes, Scott
5/5
GoogleGreat team of girls in lettings. Helped me move into a great place and was helpful and supportive through the whole process
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
2/5
GoogleI had to call and email a handful of times to get awnsers about whether I have been accepted or not. The call staff are nice but leaving with a bad feeling.
Hello, I am sorry you feel this way please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
5/5
GoogleReally happy with the service I received from Vicki and Eliot. Very quick to answer emails/calls and follow things up with the vendor. Made the whole house buying process much easier!
Thank you for your wonderful 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleFirst time viewing a property in Leicester and very pleased with the service. Emma in particular has been fantastic, very helpful, knowledgeable and very proactive on the phone! Very happy indeed and they will be receiving plenty of my business in the future!
Thank you Jonathan for your glowing 5* review of our Spencersteam. It is great to read that you had such a great experience and I will make sure your kind words are made known to our whole team. Best wishes, Scott
5/5
GoogleThe team at Spencers were brilliant in finding a new tenant. At the time of picking an agent Spencers were very proactive in all areas. They kept me well informed on the whole progress. Thank you!
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleProfessionals and available. I am very satisfied with the service I recevied when trying to let my property.
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Spencers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Spencers Residential Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Leicester.
Yes. Spencers Residential Lettings won Trusted Agent in The Trusted Agent 2026 awards.
