Trusted Agent profile · Leicester
★★★★★
362 reviews across 2 platforms
27-30 Halford Street, Leicester, LE1 1JB
Part of Spencers, see every office.
Spencers's office in Leicester, at 27-30 Halford Street, is rated 4.3 out of 5 across 362 reviews on two platforms, including 342 Google reviews rated 4.4. It won Trusted Agent in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Spencers Residential Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Leicester.
The Trusted Agent 2026 results for Spencers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Leicester office, from every platform, shown as written. First names only.
5/5
GoogleVicki Goodge(The Branch Manager) very helpful and the service was great and very fast and also I was pleasure to have as my real estate agent.PositiveResponsiveness, Quality, Professionalism, Value
Hi, thank you for the marvellous 5* review! Many thanks, Lucy, Customer Relations.
5/5
GoogleWe changed agents and could not be happier with the service we have received especially from Vicki thank you very much.PositiveProfessionalism
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleUrvashi the mortgage advisor was very helpful, she helped me understand all the details really good and broke everything down for me in a way I could understand. I highly recommend her.
Thank you for your 5* review! It is great to read that our local team have provided you with a great experience.
5/5
GoogleGreat service from valuation to completion of sale. Great team, pleasure to deal with. Highly recommend and would use again without hesitation.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleReally good - would use the Spencers Halford Street office if I wanted to sell my house as the service I received as a buyer was second to none! Thanks again
Many thanks for your 5* review and glad your purchase went well. Best wishes, Tracey.
1/5
GoogleJust a bought a house through them it's been 8 weeks and they haven't still bothered to remove the sale board. Bunch of amateurs personally would never use them to sell.
Hi Kledi, I am sorry to hear that this was your experience but I would like to thank you for taking the time to leave us this feedback. I have contacted the branch and asked them to get in touch with you to remove the board as soon as possible. If this does not happen then please email me at review@countrywide.co.uk and I will chase this up for you again. Kind regards.
5/5
GoogleBrilliant customer service, with fast and friendly responses. The staff member who was helping my friend and I really went above and beyond when arranging our property.
Hi Leighton, thank you for your excellent 5* review of the brilliant customer service you received from our dedicated Spencers team in Leicester. It is great to read that they went above and beyond! Best wishes, Emma.
1/5
GoogleRude and useless would never buy or rent from Spencer's or Countrywide as they can't even get basic paperwork done!
Hello, I am sorry to read that this has been your recent experience. Customer and client experience is very important to us and as such I would like to invite you to discuss in detail your concerns via review@countrywide.co.uk. Kind regards, Scott @ Customer Relations
1/5
GoogleMillie contacted me. Asked where she got my details from as never had anything to do with this company. Both emails were ignored.
Hi Kristina, please contact us via privacy@countrywide.co.uk. so that we can understand further how you were contacted. Kind regards, Scott
5/5
GoogleThe agency as a whole, are very supportive and co-operating. Most of the staff, seem very personalised and understandable of you're comforting needs.
Thank you for your 5* review! I will make sure your kind words are forwarded onward to the local team. Best wishes, Scott
5/5
GoogleBeen renting my house for a year with Spencer’s, very quick turn around and thorough interviewing with new tenants. Response with questions are also fast.
Thank you for your great 5* review! I will of course make sure our local team are made aware of your kind comments. Best wishes, Scott
5/5
GoogleSpencer’s were wonderfully efficient and helpful during our recent house purchase, they made the buying procedure painless, could not recommend them more!
Wonderful to read that you had a fantastic experience with our local team and I would like to thank you for taking the time to leave your review and provide our team with 5*! Thank you for the recommendation. Best wishes, Scott.
4/5
GoogleWe have had a long association with Spencers over many decades and have been pleased with their service and assistance on lettings and sales.
Thank you for the great review. However if you would like to give us further feedback as to how we could have made this a 5 star experience for you please contact us via email at review@countrywide.co.uk. and we will be in touch. Many thanks, Sarah
5/5
GoogleVery helpful and no hassle at all, making letting simple
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent sevice provided by the team. Nicola ensured that everything went smoothly and is a great asset to the team.
Thank you for taking the time to leave us this excellent review, it's great to see that the team were once again able to provide their proven, 5* service! Best wishes, Donna.
5/5
GoogleI had a great pleasure to deal with Katan, who is a very helpful and available when needed. Full recommendation Pawel B
Thank you for the 5 star review Pawel, this is much appreciated. Kind Regards, Sarah
5/5
GoogleSpencers were really professional and quick in finding me tenants. Devan.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for the great 5* review. Best wishes, Lucy, Customer Relations.
4/5
GoogleCommunication excellent, results satisfactory and timescale acceptable. Just the service I was looking for and for sure will use again!
Thank you for your lovely comments. I have passed your feedback to everyone at the Spencers branch. Many thanks, Lucy.
5/5
GoogleThis agency is very good! I have used this agency for 3 years. The staffs are very helpful and professional.
Hi Zhaonan, it is great to read that you found the team helpful and professional. Thank you very much. Kind Regards, Sarah
5/5
GoogleWonderful, efficient and honest service from the team. Emma from Leicester Halford st office especially needs a mention. Thank you.
Thank you Hina for such kind words. I will pass this on to Emma and the entire team at the branch. Many Thanks, Sarah
5/5
GoogleAmazing service from Sam cable very helpful and rented my property out very quick 100% recommended
Thank you for your 5* review! Best wishes, Scott
1/5
GoogleUnless you are completely desperate, DO NOT deal with this agency. Extremely deceitful and dishonest. Plenty of hidden fees.
Hi, Thank you for taking the time to leave this feedback. Sorry to see that you feel this way, it is imperative that all of our customers feel they have received the excellent standards of service at all times and we apologise if, at any time, you feel that this has not been the case. Thank you again, Regan
5/5
GoogleWeary good service first time renting from them but first impression is weary good ;)
Thank you Liene for this great review. Kind Regards, Sarah
5/5
GoogleAnother great experience using Spencers to find and set up my tenants.
Thank you for the amazing 5* review. Best wishes, Lucy
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Spencers, Leicester won Trusted Agent.
Tell us what you need and we'll put you in touch. Spencers Residential Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Leicester.
