Northwood Leicester reviews

A regrettable viewpoint, Innes, but I don't want to ignore your pov. All I can say is that we had to step in and take over at a stage when a tenancy had been running for a very long time and needed a lot of sorting out. As you know we had to undertake considerable property enhancements and to make everything compliant. We only did what lettings legislation requires, which is what most landlords reading this will realise is necessary. From: Andy (owner)

Hi Abigail: that's so kind of you to post to the world about Katie's efforts in helping you - she'll be really made up to read your comment. You're right, she (and all the team here) aim for helpful, knowledgeable professionalism, so I'm delighted to see it being appreciated. Thank you From: Andy (owner)

Hi Karam: that's such a positive way to express your feelings about our inspections, and thank you for singling out Grace for praise. You are so right, Grace always works hard to support our tenants with advice and help, and I assure you that every comment and any issue that might arise is noted and attended to. Your effort in posting publicly about Grace is really appreciated. From: Andy (owner)

Hello Neeta: thank you, it really gets the team made up when they are rewarded with such wonderful kind thoughts from our customers and clients. It's been a good long relationship between us and we really value that. Thank you! From: Andy (owner)

Always a pleasure, Alice! We really appreciate your great review, Katie works hard to support all our clients with good guidance. Thanks for making your feelings public like this. From: Andy (owner)

Hey Callum: thank you for taking the time to post so positively about Keira, and especially for commenting on her professionalism (as well as all-round niceness!). She will be made up to be recognised this way. From: Andy (owner)

Mokhtar: As owner of the business you've reviewed it falls to me to either try to understand where we might have not performed up to scratch, or to discuss with you what issues you've encountered - we only ever want our tenants to feel they've enjoyed the homes we let. In the same way, I very occasionally have to put right mis-impressions created by tenants who simply like to sound off when they don't like being held to account for their own behaviour; this is one of those occasions. First, if you have any worries at all about the deposit deductions proposed, you have the complete right to take your concerns forward with a deposit scheme dispute - that is exactly what the legislation around deposits since 2007 has enabled you to do. We too have the right to put forward the evidence of the exact issues being claimed for, which in this case include a good deal of cleaning of the entire property and with specific attention to carpets in five rooms, all matters that you could easily have avoided had you adopted basic cleaning functions. Likewise, why should your landlord or their agent have to deal with the disposal of clothes you chose to leave behind - why would you think that reasonable? These things are plainly not "inventions" by us. Second, your comments about asking you to sign hundreds of items BEFORE you get into a property are manifestly untrue: you are indeed asked to sign photos of the condition, but only when you are walked through the property on the DAY you move in, so that you can be protected against any later claim for damage that was already present - that seems to us and to adjudicators at the independent dispute resolution services to be a superbly efficient way of removing any reason for later dispute at the outset. So, we have evidence of ingoing condition, and evidence of the damage that has had to now be put right, including part redecorating after you, and repair to your breakages. We have no issue with placing these before the adjudication service if required - again, this will prove these are not "inventions". I'm bound to wonder why an educated man would have signed the documents (which are just the standard tenancy items) and the photographs if you didn't actually believe them at the outset - a very strange thing to do. So, although the landlord is looking for recovery of 42% of your deposit to pay for your dilapidations (again, not "most of your deposit" as you exaggeratedly claim), if you disagree then I suggest using the proper dispute handling channels, not airing your (literally) dirty linen in public. Very disappointed to have to defend my hard-working team against wholly untrue distortions of this sort. From: Andy (owner)

Kelwyn: of course we credit check applicants. We, like every other agent in the country, do an affordability check - to ensure a tenant will be financially secure, which protects both parties in the lease - and once applicants have been put forward to a landlord, credit checks are carried out on the successful one(s). In this instance, your application was pretty much at the back of the queue mostly because you ran two hours late for the viewing, and then tried to subvert the system by applying without seeing the property, when of course prospective tenants who had done and had made applications in good faith were bound to have priority, on such a popular home, and rightly so - why should they be denied that opportunity by you? For the hard-working young team who conduct our process with care and rigour to be slammed with a one-star review in the circumstances described is unthinkingly unreasonable. I don't know what you do for a living but I'll hazard a guess that such casual offhandedness that affects people's livelihoods and reputation would be thought unfair, even cruel, if it had been applied to you. They are upset and they don't deserve to be. Maybe on reflection you'll re-think your review; if not, then at least other readers will see it in context and draw their own conclusions. For that at least, this has been a welcome opportunity to spell out the reality of letting done properly. From: Andy (owner)

Hello Grace: thank you for that comment. The team here work hard to provide good service and they'll be delighted to have it recognised so publicly. … More

Vygis: let's be clear about deposit handling procedures - all deposit disputes are handled independently through adjudication by the Tenancy Deposit Scheme. This exists precisely to protect your interests AND those of the landlord completely fairly, ensuring that damage that you have caused and costs that you have given rise to are properly taken from a deposit, and any balance due to you is returned to you. What could be clearer or more fair than that? You have the opportunity to put your case to the TDS, as does the agency on behalf of the landlord, and independent ruling will follow. As I understand that in your instance you have not yet even raised a dispute, and you therefore do not have the independent views of the TDS, it is hard to see how you can make the unreasonable comments you do - indeed, so far you suggest that you do not dispute the substantial cleaning that had to be done behind you and for which the full signed photographic evidence exists: it seems to me that if you had the good sense to clean up after your standard of living no dispute whatsoever would arise. I suggest that we let this go to the TDS, if you really think it necessary, and we'll see what arises - we have absolutely no problem with that From Andy (owner)

Inga: I can only repeat to you and to Vygis (your co-tenant) that there is an INDEPENDENT adjudication process that will determine the outcome of any dispute about deposit deductions that you may choose to raise, so whether they look at the photographic evidence and decide that the property was left a "bit dirty" as you suggest, or our extremely different view, will be determined in due course and based on the facts, not hearsay. Raising dissatisfaction in advance of their IMPARTIAL review is entirely unreasonable. As for the previous property mentioned, we had thought this a relatively benign relationship, as confirmed by the fact that you then proceeded to take up a new tenancy on a further property let by this office. Not really sure where you are going with this. The other matter is now the subject of legal consideration of your actions so I am not at liberty to discuss . From Andy (owner)

Charlotte: wow, that is a lovely expression of support for my people. Thank you so much. We have worked with you for many years because we appreciate that you too take pride in your standards, and you abide by what we feel has to be done properly. It's odd that in your business you sometimes have to see the flip-side of renting when we have to work with you to put right the things a few tenants do that can blight the good experience that landlords should be able to expect - in fact many accolades we receive from landlords are just as much appreciation of the work you and Jamie do. And the outcome is perfectly summed up in your review - together we provide great properties for great tenants to call home. Here's to many more years of the same success in this goal. From Andy (owner)

Hey Alfie: thank you so much for publicly recognising Grace's efforts, it's really appreciated. From: Andy (owner)

Morning Leena! Thank you so much for posting so nicely about the team’s efforts on your behalf. It’s always a pleasure to support your needs and to be commented upon so positively (and publicly) is very rewarding for my great team. From: Andy (owner)

This is an interesting review. Certainly different to anything we have had before. I must apologise for my ignorance, but I very much struggle to recognise the point you are trying to make. The property you are renting from the Landlord (not from Northwood as Northwood does not own the property you live in) was in need of some electrical works; they have been completed and during the time the contractors were on site they have caused some disturbance, however this was essential work and the completion of it was in everyone’s best interest. Neither ourselves or the Landlord were made aware of your dust allergy, I wonder if the cats kept at the property without prior consent have not caused the allergy? If I am reading your review correctly, you do not seem to be happy with the Landlord, I am sorry to hear that and I will certainly pass this message onto the Landlord. As the Managing Agent Northwood will assure that any essential repairs to the property are arranged for as and when required and as per Landlords instruction.

Hi Ava: that's a very kind comment to make about our great Team member Grace. She'll be really made up to have such a positive comment posted about her publicly, so thank you for taking the trouble. Kind regards From: Andy (owner)

Hey Nuno: that's good to hear! So pleased our service met your expectations - the team are delighted to have their efforts endorsed so kindly. From: Andy (owner)

Hi Leah: that is so kind of you to applaud Poppy so publicly. She (& all our team) tries so hard to give you good information and great help, so if being recognised is a real bonus. Thank you! From: Andy (owner)

Hi Kaz: that is so kind of you to comment publicly about Grace’s efforts. She (and us all) are thrilled to hear you rated her so highly. It’s really appreciated that you took the trouble to comment publicly. Thank you From: Andy (owner)

Thank you Casey - that is such a great review of our hardworking Poppy! We are delighted to have such positive thoughts made public, and I know Poppy herself will be totally made-up by this. From: Andy (owner)

Karen: that's wonderful to read - you're right, knowing that you and your home are our top priority makes the hard work that the team do really worthwhile. Your thoughts are really appreciated. From Andy (owner)

Thank you Rachel - it's great to hear you received good guidance. This is such a thorny topic, Selective Licensing, and far too few landlords are getting good advice: Gosia is the go-to expert on it and was happy to help. Thank you for letting everyone know via a review just how you feel From: Andy (owner)

Thanks for your comments Tawanda. Grace works hard to please all clients and as a new employee kind thoughts like yours are really rewarding for her. Appreciated From: Andy (owner)