Northwood Leicester reviews

Hello Mike: thank you for your support for Poppy’s efforts - I know she is made up to have such public appreciation. Super appreciated. From: Andy (owner)

Hello Teresa: I really appreciate you posting publicly as you have, and I know Katie is made up to see your kind words - she is indeed a credit! Thank you from the whole team here. From: Andy (owner)

Hello Jo; thank you for your great comments about Gosia and the team. You certainly had very poor service from another very local agent who let you (and your tenant - who has also posted positively here) down badly. But Gosia is a fantastically safe pair of hands and has put everything right. Well done for being so forthright about those poor standards from that agent - we warmly endorse cleaning up this industry! Thank you for your business and for your kind comments. And your beautiful bouquet of flowers will never be forgotten! From Andy (owner)

Hello Will: thank you so much for that recommendation - I know Katie is totally made up by your kind comments. Thank you for the star-rating! From: Andy (owner)

Hello Ciaran. That's very supportive of you to post publicly about Katie's help with your tenancy needs. We know how complex it all can be and Katie works hard to advise, de-mystify, and help you into a home you'll enjoy. Thank you for your endorsement - she will be thrilled. From: Andy (owner)

Hi C T: you are very welcome, and I hope the information on this complex topic proves helpful. We are always here to help. And Katie is really made up to read your endorsement - that's tremendously kind of you. From: Andy (owner)

Jenny - that is such a brilliant comment, and is so appreciated both by Katie and by the whole team here. It's testament to the hard work to make the whole process of getting a new home as seamless and straightforward as possible, at which Katie excels, so thank you for your recognition and kindness in going public about that. From: Andy (owner)

Usha: thank you for your kind words towards Gosia and the team. It's been a pleasure to welcome you to the fold after the very poor experience you've had with a previous agent, and you have put your finger right on it when you point out our absolute focus on creating happy rental homes for both landlords and tenants. We look forward to a very long period of great service to you. From Andy (owner)

Hello Phil; thank you for such a kind comment. Grace will be delighted, and I know how much work she put into moving you as quickly as possible into your new home. We all hope you’re happy there. From: Andy (owner)

Hi: thanks for posting publicly about how you've found the process of getting your student accommodation sorted. We know just how tough this can be and we are really pleased that you've found the newest member of our team, Tiana, so helpful - she will be thrilled to be recognised like this. From: Andy (owner)

I'm answering this review in order to ensure that you fully understand the reasons behind the decision, and so that the public at large are not misled by your comments. First, the situation regarding Holding Deposits in law is clearly stated by Shelter, here: https://england.shelter.org.uk/housing_advice/tenancy_deposits/holding_deposits You'll see that Shelter state that if an applicant gives false or misleading information to try to secure a property, the agent is entitled to retain the holding deposit (in this case £276). I wouldn't normally want to draw attention to anything to do with your personal situation, but as you have put slurs about Northwood into the public domain, I have to point out that you have an active CCJ against you and you opted not to reveal this yourself. Any landlord is entitled to decline an application from someone with an adverse credit history. You may also note that Shelter make clear that a Holding Deposit will only be taken by an agent from one applicant at a time. By giving us false information that led to us trying to progress this property for you, you actively denied the opportunity for any other applicant to make this their home for a considerable period of time. At a time of critical shortages of properties in the rental sector, this is manifestly unfair and unreasonable on your part. The retention of a Holding Deposit is not in any sense some sort of penalty for non-disclosure, it is a partial recovery of the costs incurred in processing your application, covering referencing costs and excessive wasted time incurred in discussing the situation with you and with the landlord. No-one wanted your application to fail, but false information made it rather inevitable. It is hard to conceive that you did not know you had a CCJ, but even then the team here did what they could to advise you how to resolve things for your future benefit. It's probably hardly worth me mentioning it, but perhaps once you have considered the true facts you will think that accusing hard-working people of theft is wholly unworthy - you ought to withdraw that comment, however unhappy you may be - we too are unhappy at wasting time and precious resources on services that any successful applicant receives absolutely for free.

Karen: you were one of my very first customers, and I was so appreciative of both the many years of super-successful letting of your flat, on our Guaranteed Scheme, and then when you needed a sale as you were travelling so much, that you came to me and the team for advice. A great pleasure, thank you. Andy

Thank you Joseph for that comment on Tiana: we're delighted that you are finding good student accommodation through our team, and we wish you well. From: Andy (owner)

Vernon: that is tremendously kind support, and after all these years to be so warmly recommended is a fantastic accolade to Gosia and the team. I know they love dealing with you for your quiet professionalism as a great landlord, so the feeling is mutual! Here's to many more years! From Andy (owner)

Hi Scott: that's a brilliant thing to hear about Tiana, our newest team member. Thank you for taking the trouble to make your thoughts public - she will be thrilled to have this appreciation (as are we all here!) From: Andy (owner)

Hi Arabella: well that's a brilliant endorsement of Grace's efforts to support your experience, so thank you for posting publicly about it! You highlight exactly what we hope all our clients will get from the team here, and Grace as well as all the team are thrilled to be so positively recognised. From: Andy (owner)

Hey Julie: thank you for that comment. Keira will be thrilled to hear her hard work is appreciated, and I want to reflect my appreciation of you posting publicly on the subject. … More

Hi there: thanks for mentioning Grace in such a strong rating! She works hard for every client, so being recognised is great. Appreciated. From: Andy (owner)

Hello there: as they say, few things are more stressful than moving home, so you letting others know just how much Katie does to make the whole thing less challenging is really appreciated. … More

Hey Liam: that's really kind of you to post publicly about a positive experience, and thank you so much for highlighting Keira's service - she works hard to deliver the best and will be made up to be recognised this way. Appreciated From: Andy (owner)

Hey Natalie: thank you so much for commenting so positively on Katie's support! It's so helpful when satisfied and delighted clients let everyone know about the service we aim for, Katie being the best in the business! From: Andy (owner)