Northwood Leicester reviews

Hi Sian, I appreciate the frustration, but not the way you have gone about posting an unreasonable comment. Honestly, if your coffee-shop closes at 5:30 pm and you can’t get a latte, does that warrant a one-star slap? My staff tried to offer you an appointment up to 6pm (although they officially stop at 5:30 pm), and after that we have to recognise that the property is tenanted - maybe the current tenants would value their own peace and quiet? We have listened to the recording of the call: there wasn’t any rudeness, but as you put the phone down mid-reply you weren’t there to detect that. But tell you what, just contact us again and ask for Gosia, Branch Manager, or Andy, Director, and we will work something out

Hannah: I need to comment on this review. I find it regrettable if a client feels it proper to make the comment you do, but for the sake of balance I'd refer to the INDEPENDENT adjudication by a tenancy deposit scheme administrator that takes place when a dispute about a deposit arises. The claim by an agency is assessed impartially by an outside expert assessor - and that body made the award against you of the overwhelming majority of the claim the agency made. So what part of that expert independent assessment of the standard you left the property in is the theft you allege? Boiler breakdown comment: an intermittently faulty item that inconvenienced you, no question. The need for regular repairs that we were having to manage led to the supply of a boiler replacement. A very regrettable equipment problem and I don't doubt for a second the intense irritation this caused you. From: Andy (owner)

That's really great to see out there publicly - thank you! It's a real pleasure and Gosia and the team appreciate your comments. From: Andy (owner)

Bryan: we do indeed care! That’s a really nice way to sum up what makes us different. Thanks for the comment!

Your comments are spot on, my friend as just moved into a flat....he has had loads of issues which the staff on queens rd haven\'t sorted out, SHAME ON YOU

Thank you Sylwia! The team are thrilled to have such positive comment about the things they try to do for our super clients, so thank you for letting the world know! From: Andy (owner)

Thank you Edward; that's great to hear. I know Gosia is delighted to receive such a glowing review, and she continues to work hard to make this sale go as well as it is. Andy (Owner)

Hey Varinder: thank you for such nice comments about Gosia - you’re right of course, her knowledge of this industry is second to none and I’m so pleased you’ve thought to comment on that. Gosia will be totally made up by your support. We all thank you and look forward to helping out in the future. From Andy (owner)

Hi Kelly; thank you for your lovely comment - Charly will be made up by your support, as she works so hard for our customers and it's wonderful to be appreciated From Andy (owner)

Bille: thanks for that great comment, which I know will make Gosia and the team really happy. I hope you're enjoying the house - you know where we are if ever you need us! From Andy (owner)

Nick - a welcome review of our approach - it's much appreciated. Hope all is going well in the business! Andy

Beata - that's a really kind review, I know the team will appreciate your thoughts. We aim tom please! Andy (owner)

Hello Robert: it's great to read your views on our service! We've greatly appreciated your time as a tenant of one of our properties and the team wish you well. They try hard to live up to the standards expected as winners of the best agent award, so thank you for taking the trouble to make your thoughts public. From Andy (owner)

Hi: so sorry to hear that you felt let down in our service. Please contact us and we'll chat it through further.

Thanks for the awesome review, Daniela! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Cheers!

Hey Ricky: thank you so much for a great review rating - it's sincerely appreciated. Gosia and the team will be made-up about this, as satisfaction with all they aim to do for clients and contacts is priority number one. From: Andy (owner)

Hmmm...that's your view after failing to achieve any success whatsoever in a deposit dispute. Hardly accurate, though...