Trusted Agent profile
★★★★★
819 reviews across 2 platforms
YPP House, 6 Blenheim Terrace, Leeds LS2 9HZ
YPP's Leeds office at YPP House is rated 4.4 out of 5 across 819 reviews on two platforms, including 674 Google reviews rated 4.4. It won Trusted Agent in The Trusted Agent 2026 awards. Checked 9 October 2026.
Trusted Agent 2026 results for YPP. Each award is assessed separately from the review sites.
Every review we hold for the Leeds office, from every platform, shown as written. First names only.
5/5
GoogleEverything is good and also our best reception Nikki Cheung
Thank you for taking the time to leave us a review, we really appreciate it! Nikki is a valued member of ypp, and we're thrilled to hear that your experience with them was positive!
5/5
GoogleGeorge is really nice and friendly.
Thank you for the review! We are delighted to hear you found George friendly!
5/5
GoogleBritanya is always very helpful & replies to my emails on time! :)
Thank you so much for your kind words!
5/5
GoogleVery nice experience. Jaber is very nice and supportive. Would highly recommend :)
Hi Joley, thank you for taking the time to leave us a review, we really appreciate it! Jaber is a valued member of YPP, and we're thrilled to hear that your experience with them was positive!
5/5
GoogleI have been working closely as a supplier of YPP for a number of years now. I am always impressed by their forward thinking attitude and their strong customer centric approach. Alix Parish is a pleasure to work with and an asset to the company.
1/5
GoogleAVOID AVOID AVOID DO NOT DEAL WITH YPP. One of the WORST letting companies out there, would highly recommend everybody to totally avoid this company. They are very rude, when something is wrong they will not fix it- tried to charge me £18 for a “tag” that I was never given at the start of my long tenancy with them. I highly recommend you do not deal with this letting agency as they will try and charge you extra for anything they can. Save yourself time and money and look elsewhere. Their accomadations are dirty and unsanitary with rats roaming around them 24/7.
5/5
GoogleThe living experience is really good.Nikki is always welcoming and helpful.
Thank you Ziyao, for taking the time to leave us a review! We'll be sure to share your kind words with Nikki. It's great to hear you had a positive experience with ypp.
5/5
GoogleGeorge is a really nice person！Also good flavour of the fish &chips
Hi Shuai, Thank you so much for leaving us a review!
5/5
GoogleReally impressed with the level of customer service we received in our room. When we moved in there were a few minor issues. Silicone was moldy there were a couple of cupboard doors loose. It was logged with their maintenance team and within 24 hours somebody had been around and replaced the silicone in the shower and sorted the cupboard doors. For a change its nice to actually be able to speak to be people who seem to care.
5/5
GoogleBritanya Miller is really helpful great customer service 👏🏾 👍🏾 👌🏾 …
Hi Nickesha! Thank you very much for your lovely comment. We will be sure to pass this onto Britanya!
5/5
GoogleAmazing experience, thank you to Qabas, Jaber and Zakariya. Lorriane and Sami
Thank you so much for your review! We really enjoyed meeting you and we are glad that you enjoyed the event. We look forward to seeing you at our next event!
5/5
TrustpilotPansy Wu was very helpful and…
Pansy Wu was very helpful and supportive and kindly & directly helped in any situation that was asked of her with very high professionalism.
5/5
GoogleExcellent maintenance service. Had some maintenance issue (my bathroom sink was blocked) and it was resolved quickly. Garry was very professional, polite and got the job done within minutes.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your 5* review! We will pass along your comments to the maintenance team. Kind regards, ypp team
5/5
GoogleScott came out to fix a leaking pipe in my kitchen. He was very professional, informative and ensured he worked within covid safety guidelines. Thank you Scott, we feel you are a key member of thr YPP maintenance team!PositiveProfessionalism
Hi Miquetta, Your kind mention of our team's quality service is especially appreciated. On behalf of Scott and the whole team, thank you so much for your lovely words and amazing five stars. It means so much when we hear our tenants are having a great time with us. Take care.
5/5
GoogleWe’ve been providing our Wi-Fi & Broadband services to YPP since 2017 and we have found them to be credible, professional and transparent. Kathryn Finn is very responsive and decisive in putting her tenants first when dealing with suppliers and contractors. We also work closely with Mathew Ross who is a big advocate of delivering the highest accommodation standards for their tenants. We would highly recommend this company and really like the values they stand for.
1/5
GoogleAVOID AT ALL COSTS, I wish I could give 0 stars. While their customer service and support seems great when viewing, it is non-existent and useless once you actually rent a property from them. The reception will sign for packages but it is virtually impossible to get them back without taking a day of work as there is not receptionist on the weekends or after 5:30. The entire office also take approximately 2 weeks maybe a little more off at Christmas, which causes problems when they have signed for packages and you can't collect them. You will be required to decide if you want to renew your tenancy for a minimum of 12 months, 8 months before it ends. Having be advertised as a 'professional let', with internet included, 'SudentCom' internet was provided which was disappointing. It crashed all the time and would not connect to the TV or products it couldn't identify. The properties themselves while to a high finish are not worth the price which is definitely at the top end of the market. The location at Park Square was the only Pro, which has nothing to do with the agency.
1/5
Googlelisten to the negative reviews, they're negative for good reason. I did not and went ahead to rent with them. The only positive is decent location of the property where I stayed (decent to the city centre) - otherwise DON'T RENT WITH YPP! They are utter crooks. Maintenace is slow to respond, slow to come out and assess, slow to get back to you. You have to keep chasing and chasing and finally, if they do get back to you - the expect your response (ie payment) asap or they start with threatening letters. They are absolute hypocrites - took them 6 months before they finally relented to send out a proper engineer for our hot water boiler and even then it took an endless amount of pleading to get them to do so. Reception was hardly ever open. Frustrating particularly if you want to make a simple enquiry. Getting post really was a headache. Missed deliveries, angry couriers, all round frustration. I understand that sometimes due to staff shortages, staff may need to be spread out over different locations. Fine by me. But at the very least: LET YOUR TENANTS KNOW OF THE SITUATION. A little note on the counter, an email sent to all the tenants just informing them would have been great. Too many times have I come downstairs to reception during open hours expecting to see someone and being met with 2 or 3 others standing, making phone calls as to when the reception would be open. Too expensive for the size of the room offered but you're basically paying for location and convenience - as long as you're happy with that. Letting agents showing rooms without adequate notification beforehand. Had someone call me repeatedly during my actual exam and kick up a fuss when I eventually called back afterwards, that how could I have the audacity to sit for exam when they wanted to do a viewing, right? Ridiculous. Had to end the call, didn't want their nonsense to affect my calm mental state before the second exam that same day! Just don't bother, seriously. Too many hidden fees. Just tiring all round. Save your money and your time by going elsewhere. smaller agencies or private landlords are far more accommodating.
5/5
GoogleI can highly recommend Yorkshire Prosperity property ( ypp ) for excellent professionalism and brilliant customer care. My experience with ypp is very positive as I lived for 3 years in one of ypp flats in Clarendon Road. The flat is well maintained and clean . For me it was very handy , for my work at Leeds General Infirmary and the six minutes walk into Leeds City centre . I can say that everyone in ypp office were approachable and polite and very understanding if one had a problem " and I did " they dealt with it very quickly and with professionalism. I thank them for their support , dedication and commitment . Keith Standen
5/5
Trustpilotpansy is very good love her
5/5
GoogleThe living experience is really good.Nikki is always welcoming and helpful.
Thank you Ziyao, for taking the time to leave us a review! We'll be sure to share your kind words with Nikki. It's great to hear you had a positive experience with ypp.
5/5
GoogleVery good event and friendly staffs especially George!!
Hi Kent - Thank you for the kind review. We are really glad to hear that you enjoyed the event. Keep an eye out for more of our upcoming events and we hope to see you at the next one!
5/5
GoogleThanks George. Really good event. Sushi tastes great!
Hi Sean - Thank you for the kind review. We are really glad to hear that you enjoyed the event. Keep an eye out for more of our upcoming events and we hope to see you at the next one!
5/5
GoogleMaintenance Richard is very helpful 😊 He is very nice! …
Thank you so much! Our maintenance team are very hard working!
5/5
GoogleToday, the staff in charge of room maintenance, Shayan and Nathan, were extremely conscientious, responsible and meticulous. They efficiently helped me solve many problems in the rooms. Thank you very much, Shayan and Nathan!
Thank you Qinxin, it’s great to hear that you’re enjoying your place, and that Mark made your experience so positive.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
YPP's Leeds office has 819 reviews across two platforms: 674 on Google, 145 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.
YPP is rated 4.4 out of 5 across all 819 reviews, and 4.4 out of 5 on Google from 674 reviews, checked 9 October 2026.
Yes. In The Trusted Agent 2026 awards: YPP, Leeds won Trusted Agent.
YPP, YPP House, 6 Blenheim Terrace, Leeds LS2 9HZ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.