Trusted Agent profile · Leeds
★★★★★
821 reviews across 2 platforms
YPP House, 6 Blenheim Terrace, Leeds, LS2 9HZ
YPP's office in Leeds, at YPP House, is rated 4.4 out of 5 across 821 reviews on two platforms, including 674 Google reviews rated 4.4. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for YPP, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Leeds office, from every platform, shown as written. First names only.
5/5
GoogleThe maintenance team was very responsive and came within a day to fix my issue. Shout out to Scott, delivered quality work in short time and had a great conversation with him!PositiveResponsiveness, Quality, Professionalism
Hi Hamad, Thank you for your feedback. We're beyond happy to hear that you're satisfied with the service provided. We'll make sure your comments are passed onto the team, especially to Scott. All the best.
1/5
GoogleGarbage Company, really slow to solve problem. The water heater have problem on May 2023 and they used over one week ro solve this issue. I almost can't live in my room over one week. On january of 2024, the sink in kitchen had heavy problem and over one week again. Now (June 2024), Fridge has problem and over five days. All the food in the refrigerator is spoiled. Now the fridge is full of water and rotten smell. These are serious problems that affect daily life and first class of urgent. They should solve them in 24-48hours but they only view issues and leave them. YPP are totally incapable of dealing with these issues in a timely manner. I forgave them the first few times, but I couldn't stand it the third time. There are many problems that do not affect daily life, but I started reporting them when I moved in, and they did not start repairing them until the second year. If you paln to live in 22A Blenheim Terrace, be careful about a public trash bin with full of trash and not been cleaned for a long time and random fire alarms to scare you
1/5
GoogleAbsolutely a scammer company the property outside lots of rats, informed them many times but no responsed. I had cleaned the property quite well, but they charged £128, even they can not show the receipt of cleaning services heard they even took all or the half deposit from others, if you are rich and don't care money or you love rats, choose Ypp Leeds, they won't let you down. reasonable price let you live with rats! amazing experience let you never forget in your life!NegativeResponsiveness, Quality, Professionalism, Value
Hi Xinyue, Thank you for you feedback. We're sorry to hear you had a bad experience with us. If you would like to speak to the team about any of the issues you've raised, please don't hesitate to get in contact at info@ypp.co.uk. Kind regards, ypp team
1/5
GoogleTo whoever reading this review, I want you to carefully think twice before choosing YPP as your accommodation in Leeds or other cities in the UK. I created this long review based on my true disappointment and I want you, especially students, to really consider your options correctly. It was started back then in January 2020 when I decided to move to YPP accommodation as I found the place was convenient and perfect for me to stay by myself as a student. The property was new, and I was the first person who rent the one bed room flat in Springfield Mount. Firstly, I want you to know that they will never clean your place before you move in to your accommodation, even though they said they have done that. So do not expect your room to be clean at the beginning. Secondly, you'll need to consider the billing carefully, especially when it has got separate gas billing. Since the day I moved in, the staff at the YPP always said different things about the gas supplier. Which confused me a lot. I contacted so many gas suppliers as they told me to do so, but none of the gas companies recognized my address and they (gas supplier) could not do anything about it. All those gas companies were asking me to inform YPP to contact them directly, but unfortunately it wasn't that easy to do that. Asking them for a help to sort this kind of problems took me almost 6 moths, until the day I moved out and they were still hanging me up with the meter reading. The maintenance manager told me to wait up for everything, but then there was no action being taken until September 2020. They created me an account for the gas company, but the meter reading was incorrect.And I reported this back to them, but the seemed did not care at all. Please do highlight this, they only want your money to stay at their accommodations. But they forgot how important service is for all the customers. I remember the manager asked me to give a review when he created an account for me, and I gave him an excellent review for it. He then put my reviews on google, and that's all, he assumed the problem was solved but it was not. Lastly, they will take almost all your deposit when you leave ur accommodation. They will ask you to pay for everything even if it wasn't your fault or it has already been there since the beginning. Sometimes they will also come to your place impolitely, bringing their new tenants to have a room tour at ur place. You're lucky if they put their shoes outside, some of them will just leave dirty footprints on your floor. I don't think they really value their customers, because if they do, they would have been professional in handling issues both to me and other customers. If you're a student, I might suggest you to stay at the unite students.NegativeResponsiveness, Quality, Professionalism, Value
Hi Dhania, Thank you for bringing this to our attention. We’d like to apologize on behalf of our whole team for the level of service you experienced. We strive for excellence in customer service, and we recognize we missed the mark here.
5/5
GoogleOur friendly host Zidan, always try the best to inform us about any events that is organised by the YPP. One of the reason I want to keep continue leaving in any accommodation from the YPP. Thanks always
Thank you for joining us! We’re so happy you’re enjoying the events and your home here.
5/5
TrustpilotLaura was amazing
Laura was amazing at helping me resolve my issues. She did it in a timely manner and ensured I was supported throughout.
1/5
GoogleIf I could give less than 1 star I would. Absolutely the most disgusting and worst letting agency I have ever rented with. Throughout the tenancy they were unresponsive to emails and exceptionally unhelpful with all matters regarding maintenance. Upon checkout I had fully cleaned the flat and taken the liberty of ensuring there were no issues prior to departure. I was informed that they would be deducting nearly £200 from my deposit for cleaning fees and repairs. When I confronted them about this as the flat was clearly clean and in good condition, they refused to provide me with anymore information and decided at this point to cut contact and go through the deposit service to attain their "rightful" fees. Of course, I also provided my evidence to the deposit service and after six months in limbo a decision was made that I would receive my full deposit back and YPP would receive zero pounds-exactly what they deserved for trying to cheat a student out of money. I cannot stress enough how horrible, disrespectful, dishonest and downright vile this company is. Please please please go elsewhere-save yourself the time and the energy.NegativeResponsiveness, Quality, Professionalism, Value
Hi Jake, Thank you for taking the time to share your feedback with us. I’d like to apologize on behalf of our whole team for the level of service you experienced. Our team works tirelessly to make sure every apartment is in perfect condition for new tenants to move in. Which means any cleaning, damages, repairs and/or replacements will unfortunately be charged to the previous tenant, unless stated on the check-in inventory. But ultimately, it's DPS' decision. Your opinion really matters to us, so we'll ensure your comments are passed onto the right department and we'll see what we can do to improve our service in this aspect.
1/5
GoogleDo not rent a property from YPP! They do not charge a deposit, which is a red flag which I unfortunately ignored. The reason why they do not charge a deposit is because it means that they can charge you an excess of a month's rent for minor repairs while not having to take the deposit protection scheme into consideration. They originally attempted to charge me £75 to replace a chair that was in poor condition and was listed as £39.99 online and they ignored two of my emails which mentioned betterment. They also attempted to charge me £300 for painting over several marks. Their justification was that it cost £20 an hour for 10 hours of redecoration and the paint cost £100. All three of these statements seem extreme and they failed to provide evidence when asked several times. Despite agreeing to halve the cost of the repainting after countless emails , I am still very unhappy with being expected to pay for it. I am disgusted with their greed and unprofessionalism.
Hi Rachel, Thank you for taking the time to share your feedback with us. We're really sorry to hear that you're unhappy with the end of tenancy charges. We try to pride ourselves on the quality of the service we give our tenants. Our team works tirelessly to make sure every apartment is in perfect condition for new tenants to move in. Which means any damages, repairs and/or replacements will unfortunately be charged to the previous tenant, unless stated on the check-in inventory. These charges also include any additional delivery and installation costs. Your opinion really matters to us, so we'll ensure your comments are passed onto the right department and we'll see what we can do to improve our service in this aspect. Once again, we apologise for not meeting your expectations on this occasion.
1/5
GoogleSuch a shame our experience with YPP had to end the way it did. The reception staff were friendly whilst we lived there but after paying rent through the pandemic with no income then been left with maintenance charges after we left for issues which were there when we arrived was a huge let down. The flat had blocked sinks, broken furniture when we arrived and it took weeks to get them sorted. Charged over £100 for cleaning despite cleaning the flat from top to bottom and threatened us with CCJ within days. Read this and other reviews and please think before you rent with these people.NegativeProfessionalism
Hi Thomas, Thanks so much for your feedback. We value every experience at YPP and apologize that you feel let down on this occasion. We’ve taken notes of your comments and we’ll strive to do better in the future. If there’s anything else you’d like us to know, please feel free to contact us at complaints@ypp.co.uk.
5/5
GoogleI’ve lived with YPP for 9 months and have resigned for another year. I’ve had a few normal maintenance issues - which is to be expected - and overall they are really great with coming out and responding. Keria in particular has been so helpful and understanding whenever I’ve reported a problem and has always made sure the job is completed. I’ve rented with a few agencies in Leeds and YPP have the best customer service of my experience. Even when you get a little annoyed over an issue, they do try and help you quickly which I appreciate.PositiveResponsiveness, Quality, Professionalism, Value
Hi Jessica, Thanks very much for taking the time to leave such an amazing review. We put customer experience and satisfaction as our priority, and are beyond happy that we hit the mark! We will certainly pass all your kind messages along, to Keria and the rest of the team. Enjoy your stay with us and remember that our team will always be here to help. All the best.
1/5
GoogleLong story short: that pictures of flats are to display furnishing styles and are not representative of the actual flat you are selling. - A Quote by YPP estate agents. …
1/5
Googlewriting this on behalf of a friend. they have lived at eagle house for almost a year, and the service has been appalling. for the rent you are paying, the quality of the furnishings and the apartment itself is dire. it is certainly not safe to live in, as there are constant issues with flooding, damp and faults. if you ask for anything to be fixed, you just get ignored. no way is this liveable or even worth the extortionate money people have to pay for this property.
5/5
GoogleI cannot thank Alycia and Tom enough for all they have done for me it's been such a great experience working alongside them!!
2/5
GoogleYPP has been a disaster! Individually overcharged different students different rates for rooms, the washing machines have been disgusting all year to the point where I had to wash my clothes at friends’ houses. The only light at the end of the tunnel has been the amazing attitude and work from the maintenance team, in particular, John, who always provided quick fixes to the many problems that would arise with the flats on a daily basis!NegativeQuality, Professionalism, Value
Hi Niko, Thank you for taking the time to share your feedback with us. We're really sorry to hear about the washing machines. We try to pride ourselves on the quality of the service we give our tenants. We'll ensure your comments are passed onto the right department to improve our service in this aspect. Lastly, we really appreciate your kind words about our maintenance team, and we're happy that we were able to help you resolve all those issues in a timely manner. Please let us know if you have any further concerns by contacting us at complaints@ypp.co.uk. Take care.
1/5
GoogleWe stayed in Crown Residence for 2 years and really enjoyed the flat. however, they take weeks to respond to any maintenance issues and they have tried to charge us for several things in the flat that were already there when moving in. Please make sure to take pictures of your flat very carefully when you move in. They seem to be in the business of extorting students. They will take your money but never actually fix any issues.NegativeProfessionalism
Hi Rushil, We're glad to hear that you enjoyed your time at Crown Residence but we're sorry to learn about your end of tenancy experience. We want all of our tenants to have the best possible time staying with us so please get in touch with our complaints department if you would like to discuss this further via complaints@ypp.co.uk. Take care.
4/5
GoogleTo Whom It May Concern, I wish to convey my appreciation to the concerned party at Y.P.P offices for the outstanding assistance and service I recently experienced, in my dealings with your agent Mr Islam. He was most helpful and provided all the relevant details in an expeditious follow up, resulting in my decision to sign and extend the tenancy contract for my son, with Y.P.P. Thank you. Nazar Yousef Apartment 27PositiveQuality
Hi Sameer, Thank you so much for taking the time to share your feedback with us. We will share this with Sami to let him know to keep up the amazing work. Take care.
1/5
GoogleI would strongly advise prospective tenants, particularly students, to think very carefully before choosing YPP. My experience at the end of my tenancy was extremely stressful and poorly handled. …
5/5
TrustpilotI live in Qthree and Saka has always…
I live in Qthree and Saka has always been so so helpful with putting out breakfast, and making me smile everyday.
5/5
TrustpilotGreat service from Mark
Mark from the maintenance team is amazing. Great service and perfect energy. He makes sure to fix everything, and even inspected the tiniest issues there are in the room to fix them all before leaving. Very professional!
5/5
GoogleI thank the employee (Jaber), who is respected, distinguished and very polite. Frankly, his treatment is very nice and classy, and their services as well. I thank the respectable, distinguished and very creative (Jaber), frankly treated them very beautiful and classy, and their services as well.
Thank you for taking the time to leave us a review! We'll be sure to share your kind words with Jaber. It's great to hear you had a positive experience with Ypp.
5/5
GoogleGreat experience throughly explained every step of the way. Plumbing issue was fixed flawlessly.I think Kaif has excellent communication skills and was very happy to help and would definitely recommend using him again.
Thank you Mayur, it’s great to know that Kaif was there for you!
5/5
GoogleOne for the Maintenance team in Manchester, John has been absolutely fantastic as always, gets things done without a fuss, lovely chap!
Hi Mohammed, Thank you for your lovely comments on the Manchester maintenance team. We will make sure to pass them on! Thanks, ypp team
5/5
GoogleBeen living here for about 3 months Jaber was very helpful when it cane time for me to move in, issue are always solved quickly and the flat itself is very nice
5/5
GoogleBeen staying in Oasis Residence. Location is excellent with a lot of facilities. They have been serving free breakfast recently and host more events. Fabian at the front desk has always been welcoming and helpful by always ensuring I have everything I needed!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: YPP, Leeds won Trusted Agent.
