5/5
Googlepansy wu is very friendly and helps me a lot
Trusted Agent profile · Leeds
YPP Leeds reviews
★★★★★
856 reviews across 2 platforms
YPP House, 6 Blenheim Terrace, Leeds, LS2 9HZ
YPP's office in Leeds, at YPP House, is rated 4.4 out of 5 across 856 reviews on two platforms, including 709 Google reviews rated 4.4. It won Trusted Agent in The Trusted Agent 2026 awards.
Awards
The Trusted Agent 2026 results for YPP, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Leeds office, from every platform, shown as written. First names only.
Google5/5
GoogleGreat experience throughly explained every step of the way. Plumbing issue was fixed flawlessly.I think Kaif has excellent communication skills and was very happy to help and would definitely recommend using him again.
Agent replied · 10 December 2024
Thank you Mayur, it’s great to know that Kaif was there for you!
5/5
GoogleOne for the Maintenance team in Manchester, John has been absolutely fantastic as always, gets things done without a fuss, lovely chap!
Agent replied · 17 June 2024
Hi Mohammed, Thank you for your lovely comments on the Manchester maintenance team. We will make sure to pass them on! Thanks, ypp team
5/5
GoogleBeen living here for about 3 months Jaber was very helpful when it cane time for me to move in, issue are always solved quickly and the flat itself is very nice
5/5
GoogleJonathan always happy to help and he is great
5/5
GoogleBeen staying in Oasis Residence. Location is excellent with a lot of facilities. They have been serving free breakfast recently and host more events. Fabian at the front desk has always been welcoming and helpful by always ensuring I have everything I needed!
5/5
GoogleMark h give such a lovely service on my inspection he sorted any issues out in my flat and booked in any decorating ypp are very lucky to have this gentleman on board
Agent replied · 10 December 2024
Thank you for your lovely review! We're so glad to hear that Mark H provided such excellent service during your inspection. We'll be sure to pass on your kind words, he truly is a valued member of the team!
5/5
GoogleI’m really pleasure that Mark H came to my flat to check. And when i told him my bathroom’s light can’t work well, he fixed it as soon as possible! So nice!
Agent replied · 10 December 2024
We’ll be sure to let Mark know how much you appreciate them, Yiwen. It’s wonderful that you’re happy with your place!
5/5
GoogleI really enjoyed the day trip before. And I really appreciate the leader Nori who take good care of us.
5/5
GoogleBeen a tenant with YPP for just over a year now and I have to say their responsiveness and ability to resolve issues has been the best of any former landlord I have had. They make renting easy and are a pleasure to deal with, the maintence team are hard working and have quickly responded to any issues I have had. overall a great letting agent and would strongly recommend to anybody.PositiveResponsiveness, Quality, Professionalism
Agent replied · 17 June 2024
Hi Kyle, On behalf of the whole team, thank you! It's always great to hear such lovely feedback from our tenants. We hope you enjoy the rest of your stay with us! Take care.
5/5
TrustpilotPansy Wu
Pansy Wu, really nice reception, really nice experience in ypp
5/5
GoogleJason was a friendly guy, did all the jobs that needed to doing all whilst making friendly conversation
5/5
GoogleI reported a few issues and I got them fixed the following day. Scott was really professional and friendly and managed to sort everything out quickly!PositiveProfessionalism
Agent replied · 17 June 2024
Hi Ana, The maintenance team is thrilled to receive such great rating, thank you. We're here to help whenever you need us! All the best.
5/5
GoogleI just recently moved into a student property handled by YPP and would like to give a special thank you to Zak and Jabba for their outstanding efforts to help me collect my keys. Thank you both so much again!!!
5/5
GooglePancy's service is excellent and very friendly
5/5
TrustpilotTop tier service saka thx from belgrave
5/5
GooglePrompt, very polite and always friendly! A great service! George was especially helpful. 5/5 would recommend!
5/5
TrustpilotAlex the painter
Alex the painter did a great job cleaning up the peeling paint and he also plastered over some holes too! Amazing job and lovely chap that went above and beyond! Thanks again Alex!
4/5
GoogleGarry was really understanding and helpful, hopefully due to his work my issue will be resolved soon!PositiveProfessionalism
Agent replied · 17 June 2024
Hi Elena, Thank you so much for leaving a review. We really appreciate your feedback. Kind regards, ypp team
5/5
GoogleI really appreciate Sarah and Pansy for helping me out. They’re sooo nice💕😘 …
5/5
GoogleI just moved to YPP Albans Place its amazing with everything there. Customer services, facilities, security, people working and the amazing gym. I really appreciate everything they have provided to us. Thansk YPP
Agent replied · 22 October 2024
Thank you for the review! We're so glad to hear that you're enjoying your new home at Albans Place and are happy with the facilities, customer service, and gym. We appreciate your kind words, thanks for choosing YPP!
5/5
TrustpilotAlycia is great to deal with
Alycia is great to deal with - professional, polite and responsive. Always very helpful. Thank you!
1/5
GoogleA company that lacks any sort of ethics or values. They are only money driven and do not give a damn about the tenant. Lived through a year of hell, overpriced studios, and after I was finally free from that studio I was charged 350 pounds for a new mattress and cleaning as they claimed the mattress had staining, didn’t recognize I was wetting the bed every other night!NegativeResponsiveness, Quality, Professionalism, Value
Agent replied · 17 June 2024
Hi Basil, Thank you for taking the time to share your feedback with us. We're really sorry you had a bad experience. We try to pride ourselves on the quality of the service we give our tenants. Our team works tirelessly to make sure every apartment is in perfect condition for new tenants to move in. Which means any cleaning, damages, repairs and/or replacements will unfortunately be charged to the previous tenant, unless stated on the check-in inventory. Your opinion really matters to us, so if there’s anything else you’d like us to know, please feel free to contact us at complaints@ypp.co.uk.
5/5
GoogleAfter staying at Q-one residence for 24 months, I need to say that my stay has been positive. Despite having some issues from time to time, my property manager , Mr Jaber, was always there , resolving the issues. Overall, great experience.
Agent replied · 17 June 2024
Hi Alexadros, thank you for taking the time to leave us a review, we really appreciate it! Jaber is a valued member of YPP, and we're thrilled to hear that your experience with them was positive!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about YPP Leeds
Has YPP won any awards?
Yes. In The Trusted Agent 2026 awards: YPP, Leeds won Trusted Agent.
