YPP Leeds reviews

★★★★★ 5/5

Trustpilot

Pansy is brilliant and always happy to…

Pansy is brilliant and always happy to help me

ShaneHanZamiAung · 21 November 2024

★★★★★ 5/5

Trustpilot

Inspection from Ashley

Ashley inspected our apartment , was respectful and polite and fixed our blind quickly and efficiently

Elliot-J · 11 February 2026

★★★★★ 5/5

Google

I am with YPP I really like the accommodation , Location and the huge services they have like breakfast security and the people are working there really recommend

Giriish · 1 October 2024

★★★★★ 5/5

Google

I really recomend YPP live oasis Albans Place for the good services like security customer services, facilities with a free gym seasion with a trainer. Really like YPP

Zhang · 1 October 2024

★★★★★ 5/5

Google

As a professional cleaning solutions provider, we were delighted to work with YPP on their end-of-tenancy and other cleaning projects, all completed within a 24-hour turnaround. We greatly appreciate the support and guidance from Alycia and Tom throughout the process. Their coordination and responsiveness were much appreciated. As a facility management company, we look forward to serving YPP again.

Macrolarge · 15 October 2024

★★★★★ 1/5

Google

DO NOT RENT WITH YPP CROOKS. BEWARE of these SCAMMERS, they will charge you £150+ “Cleaning Fee” when you exit from your flat. Only to never clean it and just take the money as pure profit. Yet when you move into the property it will looks absolutely disgusting (See Pictures Below). Filthy horrible condition properties. See images below, complained multiple times to them only to fall on deaf ears for months. They will charge you extortionate amounts for small items like 1 balloons, or a box of tea bag left in cupboards, only to throw in the bin right outside the flat 10 second job, and charge you £35 for a popped balloon and a teabag box. SCAMMERS. These are crooks who are looking to extort hundreds of extra pounds from vulnerable students and to scam students from their money. DO NOT RENT WITH YPP CROOKS.

H · 22 August 2023

★★★★★ 1/5

Trustpilot

TRAUMATISING EXPERIENCE

I Don't even know where to begin. If I could describe my experience with YPP probably would be - TRAUMATIZING. The whole company I feel is just a pure SCAM, the ladies at the office looks at you but nothing with disrespect especially if you are a foreigner. I stayed with YPP for 3 years only because of Ryan the concierge of Q one Residence, if it wasn't for him efficiency, kindness and always being helpful I would have left. The staff at the office of YPP are nothing but Money sucker.The whole process of renting with them the beginning was fine as I was assigned Jaber - amazing guy with great personality and helpful. Then somehow moved to Laura Wade, she has been an absolute nightmare from getting in touch to replying emails late to never knowing the answer to my questions over the phone. The fact that you always had to follow up with them was the most annoying side, unless it came to their benefit for money then they would be on your neck 24/7. As an abroad student it came with a point that the rent of one off situation was delayed by 10 days due to bank issue in the original country with the exchange rate and amount being transferred. With all this issue going on the manager of YPP was aware along with the staff which they re-assured me not to worry to keep them updated which I did. To my surprise with the lack of communication they had a CHINESE LADY FROM THE OFFICE TOOK THE CHACE TO COME INTO MY APPARTMENT WHILE MY PARTNER WAS SLEEPING WITHOUT A NOTICE NOR AN EMAIL TO INFORM OF SUCH - WHICH TO MY LAWYER I COULD HAVE SUED THEM. Moreover, the same day as I called the manger asking why would this be happening he ran from his office to come to my apartment to excuse himself. Seriously?? Anyway, this situation did leave me traumatized the whole few months i had left and the fact that I had already signed the contract for the next year I decided to leave.the fact that someone had access to my flat without informing me made me think of what these people could be capable of. I was left months until I left the country finding myself to block the door with all possible furniture's at night to keep myself protected. Which NO ONE should be going through a such experience. They also state the fact of not bringing pets in the building or doing drugs, however my neighbors had dogs and cats and you could hear them all the time along with the strong smell of weed coming through the corridor. Moving on, I left the flat finally and here comes the point where they need to refund the deposit submitted upon signing of contract with TDS scheme. Let me just say YPP gave me the keys to my flat in such horrible state, the place was nothing but a trash can with hair all over the couch, on the mattress and in the shower from the previous tenant - nothing but disgusting. Come to the time I leave I had a professional cleaning service come and do the job along with deep cleaning the flat at my cost. Once the money was released YPP has charged me 250 quid for "redecoration and cleaning the couch". At this point i had no strength to be fighting with a company like such but to just accept the leftover of the deposit. However, I would rather take the time to write this review with the hope it brings awareness to other tenants.

Perla · 20 August 2023

★★★★★ 5/5

Google

I have been living in Cambridge House in Manchester. Despite the many disadvantages of the building, the mattress cleaning team provided excellent service today. Nathan, who handled my service, was professional and punctual.

Doa'a · 25 June 2024

★★★★★ 1/5

Trustpilot

SCAMMERS - Filthy horrible condition properties

Filthy horrible condition properties. Complained multiple times to them only to fall on deaf ears for months.They also charge RIP off “cleaning fees” £150+ only to take it as pure profit and never to clean. As when I moved into the property it looks disgusting.They will charge £35 for a popped single balloon and tea bag box left in the property, only to spend 10 seconds to throw it in the bin outside. They are a SCAM letting agency based in Leeds. How they are working with the university of Leeds I do not know.

H · 2 August 2023

★★★★★ 5/5

Trustpilot

Pansy Wu

Pansy Wu, very helpful and nice

Hamzah · 24 April 2026

★★★★★ 5/5

Google

Super cool events always kind and very eager to help great customer service and lovely people looking forward to renting with them again

Abike · 26 November 2024

★★★★★ 5/5

Google

Steve and Inzy are very helpful. Always go out the way to help us.

Jia · 16 February 2026

★★★★★ 5/5

Google

Richard was very helpful when my oven wasn’t working . As it was very late at night when he came to help .

Jun · 18 February 2024

★★★★★ 5/5

Google

George is a nice person. Helps a lot

Varun · 1 November 2024

★★★★★ 5/5

Google

Our Miss Nori is very patient during every activity.

Xuan · 15 October 2024

★★★★★ 5/5

Google

Scott was extremely professional and responsive. Very polite as well and good service! 😇PositiveResponsiveness, Quality, Professionalism

Pinky · 25 August 2021

★★★★★ 5/5

Trustpilot

Had an inspection of my flat and Mark H…

Had an inspection of my flat and Mark H was brilliant! Was very helpful and was quick to fix any issues I had. I had a very minor issue with my sink and he fixed it straight away. Was a pleasant experience. Would recommend!

Jennifer · 11 April 2025

★★★★★ 1/5

Google

If you’re looking to let in Leeds as a student or professional, I’d stay clear of YPP! The flat was not clean when I got it (mold & mildew in the bathroom, dust and cobwebs everywhere, frozen chicken blood in the freezer, etc.). Additionally when I moved in, there were rats getting into the kitchen unit and the cupboard underneath my sink - and they chewed through the hose of the washing machine, so I had to pay for washing elsewhere when I first moved in. This rodent issue persisted for the first TWO months that I lived there, without much help from YPP other than sending the odd pest control specialist to lay out poison rather than address the infrastructural issues. Any other maintenance issues throughout my tenancy often took longer than appropriate to be resolved. And now, I am struggling to have my deposit returned to me. The thirty working days period TDS allows has expired and now I have to go through a lengthy and inconvenient process to sign a statutory declaration (which needs to be notarised) in order to claim it back through TDS. I moved out at the end of August (about six weeks ago) and I’ve not gotten any more information from them other than “unfortunately the deposits are still in their final stage of being processed, we are aiming to get back to you as soon as possible”. Incredibly disappointed with them!

Katherine · 18 June 2023

★★★★★ 1/5

Google

We have rented a flat for my daughter for the last two years from ypp through covid, she has hardly been in the flat due to being at home more than uni She left the flat at the end of June 2022 Myself, my husband and daughter all cleaned and empty the flat and returned the keys. The flat was cleaner than when she moved in yet we have now received a bill for £76 for cleaning as they state it was left in a ‘good condition’!! I have emailed the deposit team and received an email back saying they are sorry to hear we are not happy and have attached a copy of the same photo from the first email. And bank details to pay for the cleaning. I asked for a break down of what we were paying for!! Joke!!

Susan · 18 June 2023

★★★★★ 3/5

Google

Maintenance team are decent but I wouldn’t recommend the company themselves. The maintenance team have been great with issues around the flat and usually fix them in good time. However we’ve had an ant infestation since August and it still hasn’t been solved. It got so bad that we had to move out because they were constantly crawling all over the floor and infesting any food that sat on the table for 2 minutes but they still won’t give me a rent refund for the month I literally couldn’t live there.

Amy · 18 June 2023

★★★★★ 1/5

Google

Absolutely vile lettings company. The staff at YPP are lovely and will try to sort things but you have to ask numerous times. The complaints department are absolutely awful they ignore you for months. I’ve had several issues with my flat since moving in and it’s not worth it at all. They claim to be ‘luxury’ but it has been the worst experience I have ever had. Their complaints team simply do not care. We have been out in the freezing cold in the middle of the night due to the boiler exploding and the house looking like the literal titanic, electrical faults. I wasn’t able to even open any windows to my flat until recently. The shower had to be replaced, the mattress, the fridge. I had just done an expensive food shop and they forgot to replace my fridge so I was waiting a month without a fridge or a freezer. They are absolutely pathetic at every level. The building I live in has been made cheaply and the staff all know it as they have confirmed and when my window broke they didn’t even have a contact number for who made them. Anything that could have been wrong in the property has been wrong and their complaints department just do not listen. DO NOT RENT WITH YPP. Other people in the building and the one next door complain about their things not working as well and they are so slow to sort anything out. Oh and top of this there’s recurrent silver fish no matter how clean you keep the place.

L · 18 June 2023

★★★★★ 5/5

Google

Mark h came to fix my leak under sink witch I have had since I moved in at q3 really nice maintenance I highly recommend

Chelsea · 8 October 2024

★★★★★ 2/5

Google

Beware of YPP! Their marketing team promises easy subletting before you sign the contract, but management completely contradicts this after you’re locked in. Don’t fall for their trap and risk losing £4500！

O · 10 June 2024

★★★★★ 2/5

Trustpilot

Won’t let us move a day early from two doors down of the same building!

I’m living in a flat at Portland Place and on the 1st of July am moving two doors down in the same building on the same floor. YPP refused to let me move in a day sooner even though the prior inspections would already be finished by the time of day I would move in and the current tenants would have already been gone for a week and have told us they don’t mind us moving in a day early. The only problem are YPP themselves who are being purposely awkward so we now have to pack all our belongings and find somewhere to stay for a night before coming back to the exact same building the next day. Absolutely appalling!

A · 13 June 2023