5/5
GoogleGarry Horsley was great, he was polite and efficient in fixing all the issues in my flat!
Agent replied · 17 June 2024
Hi Bako, Thank you for your review, it's great to hear lovely comments about our maintenance team! Thanks, ypp team
Trusted Agent profile · Leeds
YPP Leeds reviews
★★★★★
856 reviews across 2 platforms
YPP House, 6 Blenheim Terrace, Leeds, LS2 9HZ
YPP's office in Leeds, at YPP House, is rated 4.4 out of 5 across 856 reviews on two platforms, including 709 Google reviews rated 4.4. It won Trusted Agent in The Trusted Agent 2026 awards.
Awards
The Trusted Agent 2026 results for YPP, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Leeds office, from every platform, shown as written. First names only.
Google5/5
GoogleMark H came and did my room inspection. He was very respectful of my place and friendly . Tried to sort any issues I had with my room .
Agent replied · 10 December 2024
We’re delighted our team could help, Thank you for five star review Shino!
5/5
GoogleNori’s event was incredibly well-organized and such a wonderful experience, every detail was thoughtful and perfectly executed!
5/5
GoogleVery responsible front desk! Nikki Cheung is very kind, very friendly and very responsible!
5/5
GoogleI always have the pleasure of interacting with Agnes Tang at the reception of Havana Residence in Leeds. She is incredibly helpful and nice. Whether it is answering questions or assisting with requests, Agnes goes above and beyond to ensure a pleasant experience.
Agent replied · 17 June 2024
Thank you so much for leaving Agnes this kind review!
5/5
GoogleIve stayed at park square for nearly two years now. The location is perfect also with excellent facilitates and breakfast services every Monday and Wednesday. George our concierge is very friendly and helpful dealing with parcels and other issues.
Agent replied · 17 June 2024
Thank you for taking the time to leave us a review! We'll be sure to share your kind words with George. It's great to hear you had a positive experience with Ypp.
5/5
TrustpilotPansy is very friendly and kind
Pansy is very friendly and kind, she is very helpful and patient!
5/5
GoogleI am enjoying living with YPP I like how the people here are greeting me and really recommend all the people to live with them. Thank you for your lovely services
Agent replied · 22 October 2024
Thank you for the review! We're thrilled to hear you're enjoying your experience and feel welcomed by the team. We truly appreciate your recommendation!
5/5
Googlethe best agent accomodation ever i have been in leedsi have ever been. YPP has many and many services. Helpful people free gym session and breakfast. I really like my building.
Agent replied · 22 October 2024
Thank you for your review! We're happy to hear you’re enjoying your time with us and the services we offer. It's great to know you like your building and appreciate the amenities.
5/5
GoogleHad a wonderful time meeting Ben Dandy and Haylam Tang yesterday. They impressed me with their professionalism and knowledge during our shoot for Apollo Residence. They brought a very happy and positive vibe making it easy to create the best possible performances.
Agent replied · 17 June 2024
Thank you so much for sharing your kind words! We are thrilled to hear about your positive experience with Haylam and Ben! We also appreciate your participation in filming at Apollo!
5/5
GoogleJust want to say a massive thank you to Jamie for helping me get the move from Belgrave to Hedrow we are so glad we stayed at another new property with YPP we love it here
5/5
TrustpilotKaif is really nice and has perfectly…
Kaif is really nice and has perfectly solved my problem!
5/5
GoogleSteve helped put my electric back on in my flat as it tripped out he was very helpful
5/5
GoogleI’ve encountered quite a few problems during my tenancy, and the only staff member that actually took initiative and sorted out all my problems was Umara (one of the HMOs). The student accommodation sector really needs more people like her!
Agent replied · 17 June 2024
Hi Andreea, thank you for taking the time to leave us a review, we really appreciate it! Umara is a valued member of YPP, and we're thrilled to hear that your experience with them was positive!
5/5
GoogleGreat experience and amazing staff looking after us. Shelley was very helpful
5/5
GoogleThe agency is professional, Jaber has provided me with an outstanding service throughout my tenancy. Some issues with my second house which again I contacted my agent Jaber and he always patiently helps out. Over all a good experience for Leeds
Agent replied · 17 June 2024
Thank you for leaving a lovely review! We will be sure to pass this onto Jaber! He is a great asset to our team!
5/5
GoogleEveryone has been extremely helpful throughout the whole moving in process, from helping us carry our belongings to showing us around and answering questions. Such friendly members of staff and very welcoming, and the actual building and facilities are stunning. We have had no issues moving in it’s been seamless and so easy and the staff here have made it even easier to feel right at home.PositiveResponsiveness, Quality, Professionalism
Agent replied · 17 June 2024
Hi Kallum, First of all, welcome to Live Oasis Deansgate! Your kind mention of our team's quality service is especially appreciated. On behalf of the whole team, thank you for your lovely words and amazing five stars. It means so much when we hear our tenants are having a great time with us. Enjoy your stay! Take care.
1/5
GoogleDisgusting letting agency, please do not rent from here, they will ruin your life (that’s no understatement). Every single positive review on here is incentivised/faked. All you have to do is a small bit of googling to find out about the illegal and immoral practices of these landlords. Unless you are a wealthy international student, DO NOT rent from YPP.
5/5
TrustpilotQ2 residence was very good
Q2 residence was very good, and Jaber has been very helpful throughout the process
5/5
GoogleJason Boyes from the building maintenance team was incredibly professional and helpful. He addressed my concerns quickly and with care, solving the problem I had promptly.
Agent replied · 10 December 2024
Thank you for your review! We're so pleased to hear that Jason provided such professional and helpful service. We'll be sure to pass along your kind words to him!
1/5
GoogleWould give 0 stars if I could. Avoid at all costs, they will do whatever they can to keep your deposit at the end of the tenancy. I let 3 bed flat with friends, the flat itself was ok and quite well fitted, but YPP were awful landlords. The property was not well taken care of, with endless leaks (from outside and from other flats in the building) rats, damp, and even false fire alarms at unsociable hours because water was dripping into the smoke alarms!! Getting them to properly fix anything was like pulling teeth, the goal seemed to be to patch things up just enough so that we’d stop complaining, knowing that we’d move out in less than a year and they’d have fresh tenants. At the end of our tenancy they claimed back 60% of the deposit despite us leaving the flat in arguably better condition than we found it. After a month of back and forth with YPP and the Tenancy Deposit Scheme I’m still left without my deposit and with little hope of getting it back. YPP made frankly ridiculous claims and then made no effort to compromise or even try to understand our perspective. The staff in the office seem like fine people, but I get the impression that there’s a lot of staff turnover and a very tenant-unfriendly culture at YPP. Getting anything sorted in the office was usually quite difficult. For example, in my first month they mistakenly told me I was in rent arrears. I called to figure this out and it seemed there had been a mix up as they had changed their internal systems. I was assured it would all be sorted and that I wasn’t in arrears. However, the next week I got another terse email telling me I was in arrears when I wasn’t! Avoid if you possibly can. YPP is an organisation that prizes profits over anything else. They know they have a never ending stream of student tenants and use that to get away with being awful landlords.
1/5
GoogleI rented with YPP Leeds and stayed at the Springfield mount property, a 1bed flat. It was the worst experience ever. The property was filthy and in disrepair. every thing that could go wrong went wrong. everything was broken or not working properly. The fridge/freezer was not working for almost two weeks. The water tank burst and flooded the property. The bed frame was broken. quite a nightmare experience. To top it off they take a huge portion of your deposit and claim it as cleaning expense. ridiculous.
5/5
GoogleI recently had a positive experience with YPP. From start to finish, their service was efficient and professional. I must mention Agnes, who deserves special recognition for her exceptional customer service skills, which truly elevated my experience with the company.
Agent replied · 17 June 2024
Thank you so much Yusef for taking the time to leave us a review! We will ensure to pass this amazing feedback to Agnes at Havana Residence!
5/5
TrustpilotGood fast
Good fast. Feel happy
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about YPP Leeds
Has YPP won any awards?
Yes. In The Trusted Agent 2026 awards: YPP, Leeds won Trusted Agent.
