YPP reviews

★★★★★ 5/5

Trustpilot

Wonderful room viewing experience

Thank you, Kevin M, for the wonderful room viewing at Castello Court, London. From the moment I arrived, Kevin was extremely friendly, professional, and welcoming. He took the time to show me around the property thoroughly and explained every detail clearly, answering all my questions. His knowledge of the property and genuine willingness to help made the entire experience smooth and stress-free. I highly recommended for anyone looking for a great viewing experience!

H · 13 January 2026

★★★★★ 5/5

Google

I lost my mobile phone on the first day of shopping on the ground.I went back to my flat to ask for help, thanks to George from Ypp who accompanied me to locate and search for my mobile phone for more than two hours, special special thanks to him!!!!😭😭😭Because my English is very poor now, I can't communicate well with people, especially in this kind of panic situation, George patiently helped me to explain to the shopping mall staff about the situation. Fortunately, we eventually got my mobile phone back from an old Lady.Thank you George!!!(The contents of my phone are so important that I would really be devastated if I lost it 😫 )

Yu · 22 September 2024

★★★★★ 5/5

Google

As a current tenant of YPP's Q One Residence, I highly recommend YPP for students or professionals. My stay with YPP has so far been great. It's honestly not the cheapest accommodation there is, but it's definitely worth the the price especially the location and amenities. Thanks to Laura who has been handling my request for tenancy takeover; she's been helpful and prompt with my queries all throughout. They are also accommodating to my requests whenever possible. Would definitely recommend YPP.

Arjelyn · 25 June 2024

★★★★★ 5/5

Trustpilot

Saka was genuinely a pleasure to deal…

Saka was genuinely a pleasure to deal with during my move. They were approachable, considerate, and always happy to help with anything I needed. Their support and positive attitude made the entire experience much smoother and far less overwhelming. I truly appreciated their kindness and reliability throughout the process.

Michaelina · 12 May 2026

★★★★★ 5/5

Google

I recently moved into Q3 Residence, specifically Flat 405, and I couldn't be happier with my decision to rent through YPP Lettings. The accommodation is fantastic, the location is superb, and the communal services are so good. A special shoutout to Khalid from who works as a Customer Service Representative in my accmmodation, he has been an absolute lifesaver since day one. Khalid has gone above and beyond to ensure that my transition into the city and the residence was smooth. Not only did he assist me with my luggage during move-in, but he also took the time to provide me with invaluable information about the city, considering I'm new here. Khalid's availability and willingness to help have been truly appreciated, and I can't thank him enough for his exceptional service. Thanks YPP.

عزيز · 18 May 2024

★★★★★ 5/5

Google

Since moving into Live Oasis last year, my experience has been wonderful. Nikki at the reception has been incredibly helpful and friendly, always ready to assist with any questions I have. The atmosphere at Live Oasis is comfortable and welcoming, with all the amenities I need for convenient living. I also appreciate the strong sense of community here, where everyone looks out for each other. To be honest, I'm very happy with my stay at here and would definitely recommend it to others.

Penny · 18 May 2024

★★★★★ 5/5

Google

I would like to express my sincere gratitude for the excellent service provided by Nikki at the apartment reception. Whenever there were issues or when I needed assistance, Nikki was always quick and effective in providing solutions. Her professionalism and friendly smile make each visit a pleasant experience. Thank you for always listening patiently to the residents’ needs and handling every detail meticulously. I highly recommend Nikki; her outstanding service makes this place more than just a residence, but a warm home.

陈毅政（Ethan · 18 May 2024

★★★★★ 5/5

Google

I had the utmost pleasure of experiencing Agnes's service at the reception of HAVANA RESIDENCE, and I must express my deep appreciation for her exceptional dedication and kindness. Agnes is not just responsible; she embodies the essence of genuine care and commitment towards the residents. Her actions extend far beyond the conventional duties of her role. Remarkably, during my vacation, Agnes volunteered to look after my cacti, ensuring they thrived in my absence. This thoughtful gesture highlights her extraordinary commitment and compassion, qualities that are indeed rare to find. Agnes's attention to detail and her readiness to go the extra mile have not only made my life easier but also enriched our community with warmth and a sense of belonging. I sincerely thank Agnes for her outstanding service and for making our apartment complex feel more like a home. Her dedication is truly deserving of all praise and recognition.

Hai · 19 March 2024

★★★★★ 5/5

Google

I live in Live Oasis Belgrave and have been here for half a year. I can always feel Nikki’s enthusiastic service. No matter what problems I encounter, Nikki’s meticulous and timely service will solve all my concerns. For the residents of this apartment, Nikki She is more than just a reception, she is more like your friend. We say hello every day when we meet. When there is an express package, she will remind me to pick it up. Breakfast is provided every Tuesday and Thursday...Nikki provides this apartment Very good living environment, I enjoyed my time in this apartment 😃

Lin · 19 March 2024

★★★★★ 5/5

Trustpilot

Jay is incredible

Jay is incredible, always kind and always being helpful to everyone. I was struggling moving my bags from my old house to my new house, and he kindly saw me and helped me without me having to ask. Jay is incredible!

Khaled · 5 June 2026

★★★★★ 5/5

Google

I’ve been living with ypp for almost 9 months now and I can it has been nice overall. The ypp building that i am currently staying is the Liveoasis arena quarter on Belgrave street and I can say the experience has been smooth and enjoyable. The room is spacious, clean and highly furnished. The receptionist that is present, Nikki Cheung is also very friendly, helpful and outgoing that adds to the already good experience staying here.

Rafif · 18 April 2024

★★★★★ 1/5

Trustpilot

Our daughter is staying at 25 cross…

Our daughter is staying at 25 cross street Manchester. The studio is nice and well located but the building is riddled with mice! They are frequent visitors in the studio despite numerous reports and visits by pest control and guarantees that the problem is sorted! It’s not and YPP don’t seem to care for the welfare of their tenants. Very poor joinery work that left gaps under the skirting boards and allows mice to come through. YPP is aware but the problem is never truly sorted as the access is never sorted so they keep coming back.

Brunilde · 14 July 2026

★★★★★ 5/5

Trustpilot

Jay has been absolutely fantastic

Jay has been absolutely fantastic. From the very beginning, he has been professional, approachable, and genuinely helpful. Nothing ever feels like too much trouble, and he consistently goes above and beyond to make residents feel welcome, supported, and looked after.

Joelle · 6 May 2026

★★★★★ 5/5

Google

Living in Havana has been a delightful experience, attributable to its welcoming environment, efficient concierge service, and the impeccable cleanliness of communal areas. Particularly noteworthy is the contribution of a staff member named Agnes, whose helpfulness and sense of responsibility stand out. She not only assists with parcel management but also addresses every issue that arises within Havana, ensuring a smooth and pleasant living experience for all residents.

Math · 19 March 2024

★★★★★ 5/5

Trustpilot

I recently had a house inspection…

I recently had a house inspection carried out by Mark H from YPP Lettings and I couldn’t be more impressed. From start to finish, Mark was professional, approachable, and genuinely helpful. He patiently answered all my questions and even addressed one of my concerns on the spot sending someone over to fix the bathroom issue in just ten minutes. Thanks for the top quality service!

Vishnu · 24 July 2025

★★★★★ 4/5

Google

I loved living in Live oasis st. Albans place in Leeds! Completed nearly a year and it’s mostly a good experience. The receptionists are very friendly and helpful! Shout out to Pansy, Loved the daily chitchats and her wonderful service. If only less number of emails & inspection visits I would have gave it 5 stars 😄. …

Zeyana · 21 August 2024

★★★★★ 5/5

Google

Best accommodation in Leeds, without any contest. Quality meets affordability, and the thorough support from the staff makes for a very pleasant experience throughout. Special thanks to Yantong She for hosting amazing, calming and joyful events, crafts and other bonding experiences in communal areas. Superb service all around ^^

Oleh · 26 November 2024

★★★★★ 1/5

Trustpilot

If you like bad communication, rent with YPP

This is a review for Live Oasis Merrion Street Gardens. I have been living here since the building opened in Feb 24, and all YPP has done is fed us lies. We were informed from the start that the social areas and main entrance would be completed and open within a month. Then told it would be open in September, then November. Only in December has work been made (but it is not yet usable and no alternative was offered). This whole time, we have had to use a side entrance which is not 100% accessible. There has been no inside security and concierge as it claims on the website. Additionally, some flats have only just been completed in November.  I was initially drawn to this place because on the YPP website it said that they will be offering the ‘Grab N Go’ breakfast for residents living here. YPP has slyly removed this from their website. I have screenshots to show this.The company overall is terrible at communication; they will show up unexpectedly, do not take maintenance issues seriously (there have been multiple issues with cheap fittings and mould), and fail to communicate important things to us. They seem to prioritise their other accommodation St Alban's Place more.I cannot wait until my tenancy ends, as I, just like all the other tenants here, are paying a lot of money for false promises that we have not be able to use.

Ms · 8 December 2024

★★★★★ 1/5

Trustpilot

Biggest regret as a student here

This is my 4th year as a student in leeds, and ypp is the 4th place ive chosen to live in, and its the only place i regret picking. Seemed promisng when i visited, however Its been 2 months since move in, what i have reported damaged is yet to be fixed. Only one minor thing was fixed, everything else which was major was not. Toilet gets clogged nonstop and i have to pay for them to fix it if it happens after hours (72 pounds) which is ridiculous, so i wait next morning not being able to use my bathroom due to the smell. Their maintenance and customer support is far too slow, any other place ive lived in got shit fixed way quicker. I was told that i wont pay for wifi but due to construction next door, a crane is blocking the satellite (which is not YPP’s fault) however they wont offer a temporary solution from their end, ive been paying 4g nonstop (even glide, the internet company, has useless customer support. i call them almost everyday since move in, they must all know me at this point, all just so i can have normal working wifi yet they havent fixed it yet, i know theres a fix around the crane problem they are just not giving it enough effort/attention). Ive never written a review on anything in my life, i had to say something about this experience. Whoever is reading this, trust me, just get a student accommodation which has a 24/7 reception where you pay no bills, those accommodations that have security and maintenance team on site 24/7 is vital. Thats all that truly mattersFor any YPP agent reading this, dont bother. Everytime i asked for help, you were all talk and no walk. If i asked for compensation on paying for my 4g nonstop, you would probably pull some legal argument on me. If I ask about when my other reported damages will be fixed, you’ll tell me you ordered the part and you’re waiting even its been months atp. Bullshit man

Marwan · 24 November 2024

★★★★★ 5/5

Trustpilot

Amazing service

Amazing service, helped me with my electrical issues. Jay was super helpful and went out of his way!

Kavika · 21 July 2026

★★★★★ 1/5

Google

Rented a studio in Blackfriars 2019. Unfortunaly, during my time I found their maintenance team would often not repair things or sometimes not turn up. The meter reading system is awkward at best ( you have to book them to read your meters as theyre not accessible to tenants - sometimes this would be completed or sometimes you'd have to rebook if they didn't show). Annoyingly, the fire alarms would go off and you would have to wait hours for their “emergency team” to come and turn this off, at times tenants would be outside the building in the early hours of the morning. I found that the heating was unreliable too which is strange as it’s a new build. The final straw wa when moving out, YPP charged a cleaning fee due to dust on the coffee table legs. When I tried to argue with them about this, that the dust had collected as they must've taken time to review the flat (after I cleaned it and moved out) they spend months to reply to me. I personally wouldn’t rent from them again and wouldn’t recommend them to anyone.

Josephine · 2 April 2026

★★★★★ 5/5

Google

I had a really good experience living at Ribbon. Special thanks to Simran, he’s been incredibly helpful throughout my time here, very responsible and always quick to sort out any problems or questions I had. It really made my stay much easier and more comfortable.

Vince · 3 December 2025

★★★★★ 5/5

Trustpilot

Saka is always very helpful with…

Saka is always very helpful with everything and has made my stay at Live Oasis St Albans so much better. Really appreciate his kindness and support!

Hamed · 9 May 2026

★★★★★ 1/5

Trustpilot

PLEASE SAVE YOURSELF DO NOT RENT WITH…

PLEASE SAVE YOURSELF DO NOT RENT WITH YPP ITS NOT SAFE OR CLEAN. The reason for the 5 star reviews is because they offer a food voucher if you give one. On my move in day my apartment was absolutely disgusting. It hadn’t been cleaned there was mould in the bathroom, toenails on the floor, brown residue up the walls and poo in the toilet. They told me it would be cleaned by 5pm so I waited from 1pm till 5pm outside with all my belongings. Then it got to 6pm and no cleaner came. After this they promised a cleaner would be there at 8pm. By 9pm no one came. I had to clean the apartment myself and move my belongings in. After being in the apartment for some time I had noticed someone had entered my property. There was an industrial blue roll left in my bathroom. I politely asked them to give me notice if someone enters my property as a woman on her own. They guaranteed and assured me no one from their team had entered and this must be a break in. I was now very scared as the person “breaking in” had a master key. I asked YPP for support or that they check the CCTV before I waste police time and they said no. I contacted the police and began an investigation and then YPP contacted me with an email saying Oops someone did actually come in from their team and here’s a £50 Amazon voucher.Since then there’s been non stop issues, parcels being stolen, feeling unsafe, uncomfortable. And YPP never want to help you, support you or make you feel heard. They do not care. They are a very unethical company and as young people it is not safe to be managed by them.

Kathleen · 16 October 2024