Trusted Agent profile
★★★★★
819 reviews across 2 platforms
YPP House, 6 Blenheim Terrace, Leeds LS2 9HZ
YPP's Leeds office at YPP House is rated 4.4 out of 5 across 819 reviews on two platforms, including 674 Google reviews rated 4.4. It won Trusted Agent in The Trusted Agent 2026 awards. Checked 9 October 2026.
Trusted Agent 2026 results for YPP. Each award is assessed separately from the review sites.
Every review we hold for the Leeds office, from every platform, shown as written. First names only.
5/5
GoogleI have been renting with YPP for six years, I highly recommend them, Jaber has been really helpful with sorting me out explaining the tenancy agreement and showing me different places before I made my decision to go with YPP
Hi Saif, thank you very much for your review. We appreciate it!
1/5
TrustpilotMy experience with YPP was…
My experience with YPP was disappointing, particularly at the end of my tenancy. The deposit deduction process was stressful, and I was surprised by how much of my deposit was withheld. Although some charges were understandable, the overall experience left me feeling dissatisfied.
5/5
GoogleYPP is a great agency. They offer very neat, well-equipped properties of excellent location all over Leeds. The management is efficient, maintenance services reliable, they are responsive to emails. Laura is kind, helpful, super fast in replies.
Hi Gabriella, thank you for taking the time to leave us a review, we really appreciate it! Laura is a valued member of YPP, and we're thrilled to hear that your experience with them was positive!
5/5
GoogleShane has been super helpful since I’ve moved to YPP so huge thanks to him! Nikki has also been very sweet and helpful!!
Thanks for sharing, Sara! We’re delighted that you love your home, and that Shane and Nikki has been helpful!
5/5
GoogleRecently moved to LiveOasis Deansgate The move in was pretty quick and easy and the location is just perfect. The local sainsbury is just a 1 min walk away. Kai at the reception is great and is always available to assist with any issues. Finally i would like to thanks Scott for showing me around the flat and helping me with minor issuesPositiveResponsiveness, Quality, Professionalism, Value
Hi Muhammad, First of all, welcome to Live Oasis Deansgate! We're glad the move went smoothly and that you were happy with our service. We strive to give our tenants an experience they'll enjoy and remember, and want to share with their friends and family. On behalf of the whole team, thank you. Enjoy your time with us!
5/5
TrustpilotResident experience
I must stay the resident experience has been fantastic!The accommodation is excellent, and the staff are exceptional, always friendly, helpful and attentive to residents’ needs.They handle residents’ request seamless-for example, the parcel collection process is easy and secure.Special thanks to Nikki Cheung,Eireann Lalor Miss Shane Aung, for their dedication and excellent service.Highly recommended!
1/5
TrustpilotPlease don’t rent with YPP
YPP (Sheffield) let me live in a studio flat covered In black mold for 7 months before even starting to consider fixing anything. There was mold growing all along the side of my bed, sofa, in the wardrobe, under the window. You name it; there was mold. Numerous complaints went ignored and were even dismissed as me ‘overreacting’. I lost around £150 of personal items to the mold (such as clothes since the mold was in the wardrobe too). YPP couldn’t have cared less. It was a good thing I had reasonably good health. I can’t even begin to imagine what it may have been like otherwise. Fingers crossed in the future I experience no health issues from months of breathing in black mold.I filed a complaint with them before the end of my tenancy and I haven’t heard from them since. Of course they were happy to send me a list of charges for damages I’d left in the flat… damages caused by the mold they refused to fix.I’d rate less if I could. 10/10 building manager though - he did his best for me and the other tenant’s experiencing similar issues.
5/5
TrustpilotI have had a few issues when I first…
I have had a few issues when I first moved into Castello Court, which I reported straight away. All of these problems have since been resolved with the help of Kevin Mau and Alicia, who have both been incredibly helpful throughout the process. They were responsive, supportive, and made sure everything was sorted quickly. Thanks to them, my flat has become a comfortable and pleasant place to live. Thank you!
5/5
TrustpilotAlex was great
Alex was great. Courteous, professional and the jobs was done to a very high standard. He clearly cares about doing his work well.
5/5
GoogleGreat experience living at Eagle House. Overall, it is a clean and well-kept accommodation. There have been slight issues that are expected with any property, but the user-friendly online reporting service makes the entire process quite simple. John is very helpful with any maintenance issues that come up. All claims that I have made in the past have been quickly resolved within 24-48 hours.PositiveProfessionalism
Hi Nezhada, Thank you for your 5-star review! We will share this with our maintenance team to let them know to keep up the amazing work. We hope you enjoy the rest of your stay with us! Take care.
5/5
GooglePansy was very friendly and helpful.
5/5
GoogleGeorge is really kind, Q3 is really a good place to stay and YPP is a very good in managing everything as well.
Thank you Zhi for taking the time to leave us a review! We'll be sure to share your kind words with George. It's great to hear you had a positive experience with ypp.
1/5
GoogleDon't bother with YPP. Six times are toilet has blocked up and leaks waste water all over the bathroom. We was left 3 weeks without a toilet in are flat during the latest problem. The office people don't care. Maintenance don't care. There's 1 Decent manager in the office. Stay away from them. Update the 1 decent manger was sacked. Zak is amazing though. He did try and help us but the company was having none of it.
5/5
GoogleGeorge is a very nice person. If I misremember the courier, he can help me find it. Thank you so much🙏 …
Thank you for your kind words, Zepu! We’ll be sure to pass this along to George!
5/5
GoogleNathan was extremely helpful this morning sorting out everything i needed in my flat. Even the smallest problems he made time to completely sort out before he left. Very grateful thank you ! :)
Hi Lucy, Thank you very much for leaving us a review! We are delighted that you are having such a positive experience at YPP!
5/5
GoogleIf anyone is planning to go with YPP please ask for Jaber , he helped me in everything from payments, deposits, maintenance he kept up to date with all go what I ask, always helping whenever I ask. He is multilingual as well, so he can speak Arabic for the non native speakers. I bought around 3 years in total contract thanks to his assistance and I have been more than happy with each and every single one of those 3 accommodations. I do recommend YPP, well made accommodations!
Thank you Harith, for taking the time to leave us a review! We'll be sure to share your kind words with Jaber. It's great to hear you had a positive experience with ypp.
5/5
GoogleWe just pop in for a cup of coffee.Thank you Pansy,your service was amazing.
5/5
GoogleKhalid in Q Three Residence is a very kind and helpful person. He is very cooperative and always ready to assist and help when needed. Special thanks to Khalid.
Thank you for taking the time to leave us a review! We'll be sure to share your kind words with Khalid. It's great to hear you had a positive experience with YPP.
1/5
TrustpilotNegligent Staff - Nightmare Neighbour
Awful. My apartment was alright but overpriced for the space. The only good thing about this place were the friendly and prompt maintenance team. Even then you had to prompt them at times, even telling them how to do their job!
5/5
GoogleMr. Jaber is very attentive and provided us with the prefect experience , we have been loyal to this company due to his dedication to provide us with the best quality service.
Hi Nouran, thank you for taking the time to leave us a review, we really appreciate it! Jaber is a valued member of YPP, and we're thrilled to hear that your experience with them was positive!
5/5
GoogleGranam was great. Fix our door handle and some other stuff that we didn't report yet.
We’re so pleased to hear Graham could assist and that you’re enjoying your home, thank you Mohamed!
5/5
GoogleFrom the moment I moved here, I was impressed by the high-quality facilities and the warm, welcoming attitude of the reception staff. The amenities provided are top-notch, making it a comfortable and convenient place to live. I highly recommend Oasis Residence to anyone looking for a well-managed and enjoyable living environment.
5/5
GoogleQ1 is very nice and it’s comes with everything needed for an cheap price and thank you so much Hadi for the excellent service.
5/5
GoogleJaber is extremely helpful and I recommend contacting him for any concerns/help. I really enjoy living in the accommodation and I recommend living in ypp for sure!
Thank you Amina, for taking the time to leave us a review! We'll be sure to share your kind words with Jaber. It's great to hear you had a positive experience with ypp.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
YPP's Leeds office has 819 reviews across two platforms: 674 on Google, 145 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.
YPP is rated 4.4 out of 5 across all 819 reviews, and 4.4 out of 5 on Google from 674 reviews, checked 9 October 2026.
Yes. In The Trusted Agent 2026 awards: YPP, Leeds won Trusted Agent.
YPP, YPP House, 6 Blenheim Terrace, Leeds LS2 9HZ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.