YPP reviews

★★★★★ 1/5

Google

I would avoid this agency at all costs. Deposit was refunded to me 1.5 month after the end of my tenancy (and after 4 unsuccessful phone calls to their customer service), even though it clearly stated in the contract that it should take place within 10 days of the tenancy end date. Apart from that they also charged me £150 for a broken shelf, which was already broken when I moved in and documented and reported accordingly in the inventory, “mattress contribution”, which does not even make sense whatsoever, and finally for cleaning which they would have done anyway for the next tenant.

Argy · 18 June 2022

★★★★★ 5/5

Trustpilot

Alex has been very kind and thoughtful…

Alex has been very kind and thoughtful throughout the whole flat maintenance process which was carried out during my working from home hours. He showed impressive attention to detail and he was very capable and efficient at his work. Thank you Alex.

Evangelia · 24 November 2025

★★★★★ 5/5

Google

I have been living in Q One Residence for the past two years and going into my third year. I have really enjoyed my stay in these years due to Q One’s perfect location and amazing staff especially Jaber who has been a great help during my stay over here. Definitely would recommend.

Abdul · 18 May 2024

★★★★★ 1/5

Google

Do not rent with YPP. There are far better alternatives, such as Scape or Vita, for those seeking higher-end student accommodation. YPP’s prices are typically 20, 40% higher than comparable properties. Maintenance for essential utilities often takes at least three weeks. Positive reviews are frequently incentivised with vouchers or cashback that are rarely, if ever, honoured. After moving out, around 90% of students report being intimidated by threats of legal action over alleged damage or cleanliness issues. Proceed with YPP only if you are prepared to be dissatisfied.

Leeds · 16 February 2026

★★★★★ 1/5

Trustpilot

Don’t rent YPP wellington road

Don’t rent YPP wellington road properties!Aside from our lovely maintenance man, YPP have been nothing short of unprofessional and disgraceful, I will list some (not all!) issues belowWe were shown the complete wrong house and given the wrong house and the agent lied to us and said she showed us the house we had to live in. She also lied and said that the house was professionally cleaned and painted- if it was they need new painters and cleaners as it was filthy and the walls were covered in blu tack, stains and scuffs that either weren’t painted over or had the wrong colour slapped over them in a pathetic attempt to disguise them. She also lied about replacing broken and missing items- we had to live with broken furniture and no blinds in some rooms. We also had a broken window that they never fixed and in turn we ended up getting broken into. She also lied when showing tenants around about the state of the house- claiming there was no damp and mould and that any ‘issues’ that we reported we had made up and we were the ones with issues. There was damp everywhere, windows were rotting due to mould and we all developed health problems due to this. The biggest maintenance issue we had to live with was a pest infestation for 6 months! In this 6 months, we lost lights for a month, water, heating and had several severe leaks due to the pests and them not attending to the issues promptly when we reported them. The house is severely water damaged (they just painted over the stains to hide it), which exacerbated the damp and mould and our health began to deteriorate further. It finally accumulated with one of the pest’s living in our bathroom for a week, which they refused to remove until we threatened legal action.In this time we had one of their employees come round to attempt to deal with the rodent, however instead of offering a solution, he phoned our other agent and began to mock us and laugh at us. This employee had been round before and would never take us seriously and would mock us, we assume this is because we were all women and just being ‘dramatic’ that we had no water and vermin in our house. We also had one of their engineers tell us that we could live without water for a couple of days and then got angry at us for saying that we can’t actually live without water (who would’ve thought?).After they sent pest control out to deal with this, they left a dead rodent in our walls that caused us to have a massive fly infestation that they refused to address for weeks.On top of this, YPP frequently would never pay their bills, leaving us to deal with debt collectors and having to do their jobs for them. Our agents were extremely condescending to us when we tried to raise these issues. They haven’t paid their bills again this month, so if you’re living on Wellington Road, expect bailiffs.They also never would give notice before coming into the house, or if they did it was often for a completely wrong day. There has been several occasions where we have had people trying to come into our bedrooms and we had no idea what was happening. When we brought this up to them, they would offer a half hearted apology and then proceed to keep doing it. They also told us if we reported maintenance issues that they didn’t have to give us notice as we said we didn’t want to be present. How can we be not present if they’re not telling us when they’re turning up? They also didn’t give us notice if we said we wanted to be present so they’re just blatantly lying.One instance that they neglected to tell us about was when we were woken up to builders on our roof, who could directly look into our bathroom (no blind or frosted glass) and bedrooms. This made us feel incredibly uncomfortable and unsafe, as they were throwing bricks and glass off the roof and nearly hit us several times, which would’ve most likely killed or seriously hurt us if it hit us. We received no apology from them or YPP, who said that they didn’t have to tell us it was happening because it wasn’t inside our house.There were also numerous other issues but this is long enough. In summary don’t rent with YPP, they don’t take you seriously (especially if you’re women), will make you live in disgusting conditions without amenities for months, will come and go from the house as they please and will cause your physical and mental health to suffer, don’t believe how nice they are when you first meet them, they’re money hungry and evil.Also take photos of absolutely everything as they will blame you for previous tenants damage

/ · 6 August 2024

★★★★★ 5/5

Google

I am current resident of Havana Residence for past 2 years. I have enjoyed my stay Havana Residence is one of the best building of ypp and during my tenancy If I ever have any issue Sami always helps me out. Always finds a solution for me. Thank you Sami for your service.

Z · 19 March 2024

★★★★★ 5/5

Google

Just like to say a really big thank you to Jamie, I was late collecting my keys on move in day but he arranged some assistance late a night and I’m so grateful for the help at short notice, looking forward to my stay with Ypp

Layla · 25 July 2024

★★★★★ 5/5

Trustpilot

Jay has been very helpful at oasis…

Jay has been very helpful at oasis residence ! He will be missed

玮 · 19 June 2026

★★★★★ 5/5

Google

Scott is the highlight of the Maintenance Team at Live OASIS, literally pops up one morning with super good vibes! Helps me understand all of the tech in the apartment, shows me how the gadgets work, sorts out the switches and notes the little details, and is overall just a massive help! Such a lovely guy and it turns out he's a Leeds lad! Makes it 10x better honestly mate you were immensely helpful today even with just showing us where the bins are and getting the desk issue sorted! I genuinely hope they keep you on the team in this area!PositiveQuality

Marvin · 25 August 2021

★★★★★ 5/5

Trustpilot

Concierge Service is great at Merrion

Concierge Service is great at Merrion. Jay is always on hand and amazing. Makes sure you are well looked after.

Consumer · 20 April 2026

★★★★★ 1/5

Google

Honestly, one of the biggest scams I have ever seen. I remember wondering why the agency was rated so low. I know now. Today (28th Dec) is the fifth day I spend without heating or warm water because it is “Not an emergency” as quoted by the only ‘emergency’ number that answers the phone. I tried finding a way for it to work both ways, but I was not allowed to call someone myself to get it fixed, nor was I given a solution like temporary electric heating or access to a room in which I can access the basics I’m expecting from a place I rent for so much money. I was literally mocked by some of the employees for the issues I’ve had, and it’s not the first time. I tried everything to get a solution that meant I would not be freezing in a coat inside my own flat. That is the latest one, but it’s without mentioning the missing letterbox for two months that I had to argue about to get you to admit there actually wasn’t a letterbox. Without mentioning the countless fire alarms at stupid times and the ‘maintenance’ not showing up for an hour, ending in the fire brigade showing up instead. Did I mention I’m still waiting for a table so I can eat somewhere else than in bed or on the floor? Or the fridge that doesn’t work properly? Or the moldy walls? YPP is a bunch of liars, who only care about their own profit. It is unacceptable to leave a customer who pays so much under such circumstances, justifying this by “but it’s holiday time” or “it’s not an emergency”... It might be a quick issue to fix but as long as YPP doesn’t directly suffer from the situation, it does not matter to them, they don’t care about their customers. I pay a lot of money for this flat, and I am also on holiday you see, the difference is, I’m paying YPP to have a decent roof over my head, and right now, I’m in a flat with negative temperatures, unable to even shower or somehow warm up my flat. No one was open to trying to find a solution with me. I spent Christmas holidays alone, in a -3 degrees celsius flat, and today, it still hasn’t been fixed. I don’t wish for anyone to ever rent from this company, and I really hope this is not something that happens to a lot of people. Anyways, YPP, you are one very disappointing agency. I will be making negative publicity because I never want someone to experience what I am going through with you, and I will never sign again with you.NegativeQuality, Professionalism, Value

Megan · 18 June 2021

★★★★★ 1/5

Google

I think the quality of your maintenance team is the only good comment I have about YPP. They do not ask you for a deposit, and will charge you for extremely minor (and unnecessary) repairs at the end of your tenancy. When I moved in, my flat was not cleaned at all and I spent two days getting it clean enough to live in. There was ash on the tables, dust everywhere and there was bacteria and grime in the bathroom. The cleaners turned up a few days later and said we were owed a clean, but it had already been done. Upon moving out, I left the place spotless, cleaning as much as I could with the presence of mould in the flat. I then received an email stating that we would be charged £120 for a clean, which we were not provided with upon moving in. After deliberating back and forth with them, providing them with evidence of mould in the flat which had actually made my personal belongings mouldy, they reduced the price to £75 and declared that this is the final price, even though I was never provided with a clean and I left the place in great condition. They are, unfortunately, just as bad as every other letting agency in Leeds. I had a good experience until it came to moving out, so you really let yourselves down there, and I will not be renting with you again.

Grace · 18 June 2021

★★★★★ 5/5

Google

Very much appreciated for the hard work done by Gavin Thank you for all your help with the household repairs. You fixed everything efficiently and with great care. Highly recommended Gavin

Bharati · 16 January 2026

★★★★★ 5/5

Google

Gaviw was very helpful and professional. He quickly fixed the faucet that had been dripping frequently, and the problem was fully resolved. Thank you for the efficient and reliable service.

Jiacheng · 16 January 2026

★★★★★ 1/5

Google

I rented a parking space at YPP’s Onyx Residence in Sheffield and experienced a serious rat problem in the car park, which appeared to be linked to poor maintenance and leaf build-up. Rats entered my vehicle and caused nearly £400 worth of damage, chewing through wiring under the wheel arch. The response from management was slow and dismissive, and I was left to deal with the cost and stress myself. Based on my experience, the parking facilities were not safe or fit for purpose, and I would strongly advise others to think carefully before renting from YPP.

Jess · 18 December 2025

★★★★★ 5/5

Google

Had maintenance come round to help sort issues out that we have in our flat. Guy was called Garry Horsley, super friendly, very polite and did a great job. Couldn’t be more happy with how he presented himself and helped fix our issues. Super happy with Garry’s job and would be happy for him to help sort any problems I have in the futurePositiveResponsiveness, Quality, Professionalism

Scott · 25 August 2022

★★★★★ 1/5

Google

I would give them 0 stars if I could. I stayed in 25 cross street in Manchester and by the end of my tenancy I had heard a lot of problems other people in flats were facing. One girl even decided to leave early. There were soo many problems that occurred including them constantly bringing people to view the flat and sometimes I wouldn’t have even got an email to confirm it. Even though the staff were alright I wouldn’t stay here again. I felt like I got robbed them part of my deposit was take and their excuse was “cleaning and redecoration” when the pictures I have put was when I had left the property.

Kimberley · 19 January 2024

★★★★★ 5/5

Google

The booking process for my apartment in Leeds was facilitated by Ms. Umara, who served as my agent. The entire procedure was handled with ease and efficiency, for which I am grateful. I greatly appreciate her efforts and assistance in this matter.

Omar · 18 May 2024

★★★★★ 5/5

Google

I really like living in Q one. It is spacious, modern and open. YPP building are unmatched. Throughout my stay there is one person that helped me out the most and you can count on, Jaber is a very good manager. Thank you

Qusai · 18 April 2024

★★★★★ 5/5

Google

Jaber is very helpful and easy to talk with when i’ve had a couple of troubles and didn’t hesitate to help. Also a special thanks to Khaled at Q Three for his continuous help and support throughout the whole year.

Tarek · 3 June 2024

★★★★★ 5/5

Google

The living in Live Oasis Belgrave was a truly pleasant experience. Definitely need to mention Nikki Cheung that she always greeted me warmly, handled inquiries efficiently, and demonstrated exceptional communication skills. Her professionalism and attention to detail greatly enhanced my living experience.

Michelle · 18 April 2024

★★★★★ 5/5

Trustpilot

Pansy is the best and nice service

知己 · 22 May 2026

★★★★★ 5/5

Google

Clen is very responsible and warm-hearted , give him five stars!(actually I don’t know weather the spelling of his name is right, if I spell incorrect, I apologize!)

Shuting · 25 November 2024

★★★★★ 5/5

Google

Due to an unexpected closure of my previous accommodation, it was imperative I arranged a new accommodation to continue with my PhD studies. Jaber was proactive and attentive to the matter and assisted me in finding the perfect place. Jaber 10/10

Daniel · 19 March 2024