YPP Leeds reviews

★★★★★ 5/5

Google

🥰Graham！He really is the best maintenance man! When there is a problem in my room, he shows up quickly! Very patient and responsible to help me solve the problem! And he is very humorous and friendly! One more reason to love ypp! …

Yingkun · 11 December 2024

★★★★★ 5/5

Google

I'm about to start my third year of renting from YPP and couldn't recommend them more! All staff are friendly and their Leeds office space is bright and welcoming. They're always happy to help you out. If I ever have any issues, maintenance come out so quickly to sort the problem but thankfully this has only happened a couple of times! They also follow up to check you're happy with any work carried out. Property is of high standard, with great furnishings. I viewed a few properties before choosing my current one and they drove us to each one, giving a lovely tour. Staff are very knowledgeable. I have been with other letting agents who have let me down. Fortunately YPP do a great job and I feel safe, comfortable and looked after. Thank you for being a great letting agent!!

Emily · 19 June 2017

★★★★★ 1/5

Google

Good luck getting your deposit back from these cowboys, flat was not even cleaned before moving in then on moving out they charge very high rates for a minimal amount of cleaning, plus £25 to remove some food from a freezer compartment. Unsecured 'secure' bike storage resulted in lost bike and they were not interested in the slightest and would not look at CCTV unless they were given a one hour window. Save yourself money, hassle and bike loss by using another letting agent.NegativeProfessionalism, Value

Ian · 18 June 2022

★★★★★ 1/5

Google

I just moved into Leeds 3 weeks ago and I can officially declare YPP has been my worst experience since I moved into this country. I have never in my entire life encountered such an unprofessional agency, I have faced countless issues upon claiming my property. for starters upon my arrival to the uk I enter the flat finding it heavily stained, filthy, dirty walls, and cob webs in every corner. The flat was in an un-livable state, I had to leave immediately and book a hotel where I demanded deep cleaning and a full repaint which took about 5 days. In addition, the cleaning was disappointing and I had to pay for cleaners from my own money. I move in to the flat finding the shower with no hot water that took 3 days to get fixed. The TV remote is missing which has yet to be delivered to me and I reported it since moving in (3 weeks ago). I have caught 6 spiders in my bedroom since I moved in and the interior of the building is infested with spiders which I also reported resulting with them responding with "there is nothing to be done".the floor creaks heavily with each step, and the sound isolation is very bad. tonight I returned to the flat to find a palm sized spider on my bed. I have reported the issue and they said they will send an inspector, that was about 9 days ago and I have yet to hear or receive anything. I heavily recommend against looking for properties with YPP as they have serious issues with taking care of the quality of their properties which they claim to be luxurious on the internet and advertisements, as well as their extremely slow response to maintenance issues.NegativeResponsiveness, Quality, Professionalism, Value

Talal · 18 June 2022

★★★★★ 2/5

Google

Standards have really dropped - third year of living in their properties, and maintenance has been so bad and slow for the past year. Was without hot water for a whole weekend last year and no apology whatsoever. Still asking them to fix my TV after two months of calling up. Repeatedly request for gas meter readings that are locked away so I have no way of accessing. They take your phone call promptly but never follow up. Not as bad as iforhomes but getting there. Wasn't going to leave this review but they continue to dismiss and ignore their tenants.

Rukshana · 18 June 2022

★★★★★ 1/5

Google

Do you want to rent with a scammer agent? Do you want to move into an uncleaned flat? Do you want to live with rats? Look no further, YPP is your FIRST choice! It took them almost a month to respond to the deposit refund. Finally, I have received a response, and they have decided to deduct over 33% of the deposit. Firstly, I moved into an uncleaned and unhygienic flat. Secondly, damages were present when I move in. Yet, they charged me for cleaning and damages that were already present when I move in. ATTENTION (!!!) to future tenants, if you’d decide to waste your money or be victimised by YPP, take all the pictures upon moving in. It will be very useful at the end of your contract. Before the end of the contract, they will either email you or text you endlessly to find out your moving out date. As if they can’t wait for you to leave. According to their slogan, they rent properties to students and professionals. From a professional perspective, do not expect them to treat you like a professional. All they care about is your money! Again, if you want to be treated unprofessionally. Look no further YPP is your top choice. A reminder to all tenants, they do not provide landlord referencing when you wanted to rent with other agents (I have been told this is their company policy). I hope to attach all the pictures here, otherwise, head over to their Yelp page.

Chew · 18 June 2022

★★★★★ 5/5

Trustpilot

Jay review

Jay - i live in st. albans place and Jay helps a lot with the breakfast service and he is so welcoming and nice

Jana · 8 May 2026

★★★★★ 5/5

Google

I recently had a problem with my kitchen hood and Gavin from maintenance team fixed it by replacing it with a new one. Now I can cook comfortably, thank you for the great work!

Saraswati · 16 February 2026

★★★★★ 5/5

Trustpilot

Shelley is a star

Live Oasis St Albans Place is a lovely building, beautiful sitting areas and rooms.Shelley has been wonderful and is super friendly, so lovely to be around and chat too.

Em · 1 October 2024

★★★★★ 5/5

Trustpilot

Good maintenance

I had a ceiling issue, and luckily, Jason Boyles was the maintenance person who came to fix it. He was very friendly, communicative, and did an outstanding job.

Dalia · 11 October 2024

★★★★★ 1/5

Trustpilot

AVOID AVOID

AVOID AVOID. My daughter had the misfortune of renting one of their properties when she was at University in Manchester. If you make the same mistake as my daughter and rent one of their properties make sure you go through the property with a fine tooth comb for any damage no matter how small including any blemish and photograph every thing because they are well known to fleece tenants as their tenancy agreement ends and basically fine the tenant for for damage/ blemish that existed prior to moving in.They find any excuse to impose a cleaning fee when tenants leave for the smallest of reasons like a hair in the bathroom. Don’t just accept their judgements or penalties as we didn’t. We fought back through the third party arbitration system and won. They seem to work on the principal that most people won’t fight back and simply retain part of the tenants bond. If we could give them a zero review we would but that isn’t possible. PLEASE FIGHT BACK. THEY ARE CON ARTISTS.

Russell · 5 August 2024

★★★★★ 1/5

Google

They don't clean accomodation between occupants, yet charge for "cleaning" at the end of your stay for small issues. Both rooms I moved into were filthy and made me clean them but charged me a cleaning fee at the end of the year. Disgusting agency

George · 22 September 2024

★★★★★ 2/5

Trustpilot

Mouldy shower

Moved into my flat last year and there was quite a bit mould in the shower. Kind of expected from cheap student accommodation but I took pictures to keep aside. One year on and the Leeds uni office are charging me a £110 cleaning fee for shower sealant and such. I showed them the pictures from when I moved in and they still want me to agree to pay the charge. Will update if it goes to court as I am not paying this.

A · 1 August 2024

★★★★★ 5/5

Trustpilot

Saka

I stay at a location which is supervised by Saka who has been very helpful

JohnMary · 23 June 2026

★★★★★ 5/5

Google

Laura at YPP has been such a great help to me in answering all the questions I have about the property that I will be moving into. She has gone out of her way to find me videos and extra information to put my mind at ease. Extremely helpful service from Laura!

Ume · 18 May 2024

★★★★★ 5/5

Google

Mark H was extremely polite and welcoming and talked me through any issues i was experiencing he also came back later to fix any small issues i had, i appreciated the efficiency he showed and he was lovely to speak to

Mathilde · 12 November 2024

★★★★★ 5/5

Trustpilot

Great services from YPP.

Great services from YPP. Nathan run my inspection today, he was nice, respectful of the property and professional. Work has been done nicely and effectively.

Ester · 11 November 2024

★★★★★ 5/5

Google

The maintenance team was very responsive and came within a day to fix my issue. Shout out to Scott, delivered quality work in short time and had a great conversation with him!PositiveResponsiveness, Quality, Professionalism

Hamad · 18 June 2021

★★★★★ 1/5

Google

Garbage Company, really slow to solve problem. The water heater have problem on May 2023 and they used over one week ro solve this issue. I almost can't live in my room over one week. On january of 2024, the sink in kitchen had heavy problem and over one week again. Now (June 2024), Fridge has problem and over five days. All the food in the refrigerator is spoiled. Now the fridge is full of water and rotten smell. These are serious problems that affect daily life and first class of urgent. They should solve them in 24-48hours but they only view issues and leave them. YPP are totally incapable of dealing with these issues in a timely manner. I forgave them the first few times, but I couldn't stand it the third time. There are many problems that do not affect daily life, but I started reporting them when I moved in, and they did not start repairing them until the second year. If you paln to live in 22A Blenheim Terrace, be careful about a public trash bin with full of trash and not been cleaned for a long time and random fire alarms to scare you

Yi · 25 June 2024

★★★★★ 5/5

Google

Our friendly host Zidan, always try the best to inform us about any events that is organised by the YPP. One of the reason I want to keep continue leaving in any accommodation from the YPP. Thanks always

때껄룩 · 26 November 2024

★★★★★ 1/5

Google

Absolutely a scammer company the property outside lots of rats, informed them many times but no responsed. I had cleaned the property quite well, but they charged £128, even they can not show the receipt of cleaning services heard they even took all or the half deposit from others, if you are rich and don't care money or you love rats, choose Ypp Leeds, they won't let you down. reasonable price let you live with rats! amazing experience let you never forget in your life!NegativeResponsiveness, Quality, Professionalism, Value

Xinyue · 25 August 2021

★★★★★ 1/5

Google

To whoever reading this review, I want you to carefully think twice before choosing YPP as your accommodation in Leeds or other cities in the UK. I created this long review based on my true disappointment and I want you, especially students, to really consider your options correctly. It was started back then in January 2020 when I decided to move to YPP accommodation as I found the place was convenient and perfect for me to stay by myself as a student. The property was new, and I was the first person who rent the one bed room flat in Springfield Mount. Firstly, I want you to know that they will never clean your place before you move in to your accommodation, even though they said they have done that. So do not expect your room to be clean at the beginning. Secondly, you'll need to consider the billing carefully, especially when it has got separate gas billing. Since the day I moved in, the staff at the YPP always said different things about the gas supplier. Which confused me a lot. I contacted so many gas suppliers as they told me to do so, but none of the gas companies recognized my address and they (gas supplier) could not do anything about it. All those gas companies were asking me to inform YPP to contact them directly, but unfortunately it wasn't that easy to do that. Asking them for a help to sort this kind of problems took me almost 6 moths, until the day I moved out and they were still hanging me up with the meter reading. The maintenance manager told me to wait up for everything, but then there was no action being taken until September 2020. They created me an account for the gas company, but the meter reading was incorrect.And I reported this back to them, but the seemed did not care at all. Please do highlight this, they only want your money to stay at their accommodations. But they forgot how important service is for all the customers. I remember the manager asked me to give a review when he created an account for me, and I gave him an excellent review for it. He then put my reviews on google, and that's all, he assumed the problem was solved but it was not. Lastly, they will take almost all your deposit when you leave ur accommodation. They will ask you to pay for everything even if it wasn't your fault or it has already been there since the beginning. Sometimes they will also come to your place impolitely, bringing their new tenants to have a room tour at ur place. You're lucky if they put their shoes outside, some of them will just leave dirty footprints on your floor. I don't think they really value their customers, because if they do, they would have been professional in handling issues both to me and other customers. If you're a student, I might suggest you to stay at the unite students.NegativeResponsiveness, Quality, Professionalism, Value

Dhania · 25 August 2021

★★★★★ 1/5

Trustpilot

Would not recommend based on my experience

I lived in YPP gravity residence - Liverpool which managed by this company and unfortunately it was a very stressful and disappointing experience.

Nicole · 1 April 2026

★★★★★ 5/5

Trustpilot

Laura was amazing

Laura was amazing at helping me resolve my issues. She did it in a timely manner and ensured I was supported throughout.

Kat · 13 November 2024