Every review we hold for the Leeds office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotNot worth a phone call
It’s clear this company is a disgrace. Look at the reviews. Phones and messages go unanswered. Incredibly, they are recommended by Social Services. I’ll be contacting the relevant Minister to query that one.
Notagain · 1 August 2023
Agent replied · 17 June 2024
Hi - I'm sorry you had a bad experience with us. If you'd like to follow it up with us, or still need more information, please send us your details - we've sent an information request through Trustpilot. Your experience is certainly not what we want our customer to have. Chloe.
★★★★★ 5/5
TrustpilotThe all process is straightforward
The all process is straightforward. I am happy with the team.My family and I are hoping to have a long happy stay in that property.
ABDOU · 7 February 2024
Agent replied · 17 June 2024
Hi Abdou, thanks for your review, we're glad to hear you were happy with our service so far and found the process was straightforward! Best wishes from all of us at YH for you and your family in your new home! Shuang
★★★★★ 5/5
TrustpilotAll the staff were fantastic
All the staff were fantastic, from the initial call to the viewing and signing. Professional and helpful.
Peter · 8 July 2024
Agent replied · 24 August 2024
Hi Peter, thank you for your lovely review, we're glad that you had a very positive experience with us! Shuang
★★★★★ 5/5
TrustpilotMy experience with Ellie Moxon of…
My experience with Ellie Moxon of yorkshire housing qas very good. She was attentive and listened and responded to my needs. I would definitely recommend.
Nicola · 5 February 2024
Agent replied · 17 June 2024
Hi Nicola, we're glad to hear your positive experience with Ellie, thank you for sharing this with us and recommending us! Shuang
★★★★★ 1/5
TrustpilotMy God Yorkshire Housing, Local Authority???
My God, why do ttrustpilot force you to give one star?Yorkshire housing are a disgrace, they ignore people with mental heath issues and they fail to respond, they say theu will call you but they don't. I have had a bug infestation since my roof was replaced, they are everywhere and Airdedale Pest Contorl failed to spot it! A pest control company! Mark, you were wrong! The pest control jokers told my housing association that I was on mediacation and I was seeing dust, you cannot make it up can you? So Yorkshire Housing have now told me I am seeing things as well, do they not understand that DUST DOES NOT BITE YOU! They have an isnpection due on the 11th January, I look forward to it, especially if I am alive, YOEKSHIRE HOUSING HAVE CONTRIBUTED TO MY SAD HEALTH SITUATION, MY HEART FIBRILATION IS BACK, I HAVE EXTREE HEADACHES AND I A LOSING THE I WILL TO LIVE. My property has been infested for around 3 months!!!It may be a miracle if I haven't burnt the house down by that time, I am living in hell.
STUART · 3 January 2022
★★★★★ 5/5
TrustpilotYorkshire housing …
Everything explained very easy to understand and went thorough everything with me great experience by Elaine Blake she explained things simply and her help was brilliant
Ian · 12 January 2024
Agent replied · 17 June 2024
Hi Ian, thanks for your lovely 5 star review! We're so glad to hear the process was easy to understand and that Elaine helped in this way. We have passed your kind words onto her. Thanks, Olivia
★★★★★ 5/5
TrustpilotBoth Ellie and karen have been really…
Both Ellie and karen have been really helpful. Everything from start to finish signing for our new house has gone smoothly.
Sarah · 18 July 2025
★★★★★ 1/5
Facebookstill waiting for our repair over a year now leaking hot water from hot tap in bathroom and lose kitchen tap 😡 ...also report broken fence nothing be done children n dog still getting out of garden 😡😡. .. NEED IT REPAIR AS SOON ...
Joanne · 5 May 2022
Agent replied · 22 February 2025
Joanne, if people at Yorkshire are not responding to your complaints then I would suggest that you contact Housing Disrepair Solutions. I'm sure they can help you out!
★★★★★ 5/5
TrustpilotHad the best experience with Ellie
Had the best experience with Ellie. Was very helpful & very understanding with my situation. Helped so much, couldn’t recommend more !
Anonymous · 23 March 2024
Agent replied · 17 June 2024
Hi, we're so glad to hear your positive experience with us, thanks for your lovely review! Shuang
★★★★★ 1/5
Facebookleft my seventy year old mum who bear in mind lives in sheltered housing with boiling hot water coming out of radiator ruined all the floor furniture and Xmas presents all you get is a cocky guy at end of phone saying this is recording, GOOD hope it is cos ya going to need that recording
Natasha · 4 December 2019
Agent replied · 22 February 2025
lol at "going to need that recording". hope you get sorted natasha
★★★★★ 5/5
TrustpilotI am really happy with my new home.so…
I am really happy with my new home.so far everything is excellent thank you, Paul Hudson
Paul · 3 July 2024
Agent replied · 24 August 2024
Hi Paul, Thank you for your lovely review, we're so glad to hear that you're happy with your new home, and your positive experience with us! Shuang
★★★★★ 5/5
TrustpilotGreat service
A couple of hiccups, but solved immediately in application, always willing to help and treat you like a normal human being unlike most
Robert · 17 February 2024
Agent replied · 17 June 2024
Hi Robert, thanks for your lovely 5 star review! I'm glad we were able to turn this around for you and give you a great experience! Thanks, Olivia
★★★★★ 5/5
TrustpilotEllie moxon from Yorkshire housing was…
Ellie moxon from Yorkshire housing was brilliant kept me upto date even worked on a Saturday to complete assessment. Thank you 😊
Jessica · 23 June 2025
★★★★★ 5/5
TrustpilotWhat a lovely helpful team
What a lovely helpful team , Ellie worked hard over a few months to find us our dream home, thanks again Ellie Take care the Halls
Chris · 21 November 2023
Agent replied · 17 June 2024
Hi Chris, thank you for the lovely review. We're so happy for you that you have found your dream home with our amazing Ellie's support! Shuang
★★★★★ 1/5
TrustpilotNo response when tried to call about…
No response when tried to call about the current damp and mould issue we have been dealing with for over 6 months, emails sent and no repose at all.
James · 9 August 2023
Agent replied · 17 June 2024
Hi James, we'd really like to speak to you about this and get your damp and mould issue looked into. I've sent across a information request through Trustpilot if you could send over your details so one of our customer experience team can give you call. Thanks, Chloe.
★★★★★ 5/5
TrustpilotVery Happy Man
Moved to a property of theirs and thebprocess was so easy and the staff were so helpfull Can highly recommend
John · 4 March 2024
Agent replied · 17 June 2024
Hi John, we're so glad to hear you had such a positive experience signing up with us! We hope you're happy in you're new home :) Thanks, Olivia
★★★★★ 5/5
TrustpilotShe was really friendly and…
She was really friendly and understanding and answer all my questions. She is flexible with timing for view property
Masood · 26 February 2024
Agent replied · 17 June 2024
Hi Masood, thank you for your lovely review, we're glad to hear your positive experience with us! Shuang
★★★★★ 1/5
FacebookSimple don’t want to help anyone full stop can’t bid on a property anymore basically email them on a property and be ready to be ignored even though your needs were probably higher than the family they have the house to. THEY DO NOT CARE ITS THAT SIMPLE.
Rayne · 16 January 2021
Agent replied · 22 February 2025
Hi Tab, would you be able to direct message us with your details and we can try and have a look into this for you? Thanks
★★★★★ 1/5
Facebookstart vetting tenants properly before you allow them to move and if you get any complaints or hassle from the new tenants whilst they are on there probationary tenancy evict them straight away not 19 months later when they are putting other tenants are high risk
Chantelle · 18 June 2021
Agent replied · 22 February 2025
Hi Chantelle, please can you send us some more details and your address in a direct message? We'll be able to find you on our system then and give you a call. Thanks so much.
★★★★★ 5/5
TrustpilotExcellent
Very welcoming can't fault them Nothing to much trouble Very happy
Debbie · 3 July 2024
Agent replied · 24 August 2024
Hi Debbie, thank you for your lovely review, we're pleased to hear that you're really happy with our service! Shuang
★★★★★ 5/5
Trustpilot5 star repairs service
I am very happy with my recent repair and the extremely polite, helpful, courteous and knowledgeable YH representative who carried out the work.
Suzanne · 20 October 2023
Agent replied · 17 June 2024
Hi Suzanne, I'm so glad to hear you had a positive experience with us, and our repairs team were able to help. We would love to pass this onto them, we have requested your details through Trustpilot, if you could please respond to that. Thank you, Olivia :)
★★★★★ 5/5
TrustpilotGreat help from Elaine everything was…
Great help from Elaine everything was fast with my new property so polite and understanding would highly recommend
Consumer · 24 January 2024
Agent replied · 17 June 2024
Hi, thank you for your lovely review! We're glad to hear Elaine was a great help to you in the process! Shuang
★★★★★ 5/5
TrustpilotReally helpful they are very polite
Really helpful they are very polite. Very exited for the future in my new house.
Taniesha · 18 March 2024
Agent replied · 17 June 2024
Hi Taniesha, we're excited for you too! Glad we've been helpful to you during the process. :) Shuang
★★★★★ 4/5
TrustpilotGreat team members sorted my bathroom…
Great team members sorted my bathroom within the week cleaned up after themselves and very well mannered
Steph · 6 February 2024
Agent replied · 17 June 2024
Hi Steph, thanks for your review! We're very happy to hear your bathroom was sorted promptly by our customer obsessed team:) Shuang
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
