Every review we hold for the Leeds office, from every platform, shown as written. First names only.
★★★★★ 1/5
FacebookMy experience with Yorkshire housing is shocking, never follow up repairs. I have a main drain in my yard that has blocked and my yard is full of dirty toilet tissue I’ve rang 3 times from fri to be told “oh yes that needs sorting ASAP” no one had turned up or rang and the last time I rang them I was told nope sorry it’s not classed as an emergency so I’m stuck with bubbling poo and other fluids floating in the back yard. Absolutely shocking
Lynzi · 24 January 2021
Agent replied · 22 February 2025
Hi Lynzi, would you be able to direct message us with more details and we can have a member of the team look into this? Many thanks
★★★★★ 5/5
TrustpilotLovely person on the end of the repair lineI need a repair done so rang Yorkshire…
I need a repair done so rang Yorkshire Housing to see if it was their responsibility. Alison answered the phone on behalf of the repair team. She was very helpful, informative and so much nicer than the Indesit man I had spoken to earlier!
No · 12 July 2024
Agent replied · 24 August 2024
Hi, thank you for your review, we're really glad to hear that Alison was able to help! Shuang
★★★★★ 5/5
TrustpilotYH - great improvements can be seen
YH is getting better and better at delivering a true customer focused service- their efforts are clear to see and I'm happy to be a customer of theirs. Keep up the great work 👍
Carolyne · 14 December 2024
Agent replied · 17 June 2024
Hi Carolyne, thank you so much for your kind words! Shuang
★★★★★ 1/5
TrustpilotYorkshire housing is the worst off the…
Yorkshire housing is the worst off the worst.reported repair back in February still not been delt with.had appointment booked then cancelled last minute workmen don't turn up all get is fob off with excuses.yorkshire housing on reply saying make complaint.made complaint 5weeks ago never bothered to reply.
Steven · 30 April 2024
Agent replied · 17 June 2024
Hi Steven, I'm so sorry our workmen didn't turn up for your appointment and for how inconvenient this must be for you. You can make a complaint directly to us by calling or completing the form on the website. Shuang
★★★★★ 4/5
TrustpilotVery helpful and polite
Julie · 14 November 2025
Agent replied · 24 August 2024
Hi Julie, thanks for your feedback. We're glad you had a good experience with us and that our colleagues were able to help! Shuang
★★★★★ 5/5
TrustpilotEmma was affable and efficient
Emma was affable and efficient, personable also.
Chris · 25 October 2023
Agent replied · 17 June 2024
Hi Chris, thank you for your lovely words, we will pass this on for you :) Shuang
★★★★★ 1/5
FacebookI wonder how many people are pleased with Yorkshire Housing services and their customer service?
For how many people does it work to allocate a full day 8AM to 5PM or even half a day to wait for a booked service which takes 10min.
In the era of technology and real time updates on location being available, what is it that stops Yorkshire Housing putting in place a system that is effective, efficient and doesn’t waste people’s time. Communication these days is so easy.
Minka · 23 July 2020
Agent replied · 22 February 2025
Hi Minka, thanks for your message. We do try to offer flexibility in appointment times just in case our engineers are delayed at previous appointments. However we are currently looking at new technology that should help us to offer an improved service to our customers in the future.
★★★★★ 5/5
TrustpilotYorkshire Housing
My representative Nichola, from Yorkshire Housing was professional and informative, keeping me up to speed with all the developments regarding my property. As the estate is newly built there were some delays with completion. Nichola continuously reassured me all the way through theProcess putting my mind at ease. Many thanks for all your support.
Caroline · 11 November 2023
Agent replied · 17 June 2024
Hi Caroline, thank you for taking your time to leave this review. We're so glad to hear how Nichola and the team has supported our customers since the beginning of their journey with YH with a positive experience! Shuang
★★★★★ 5/5
TrustpilotThese people couldn’t have been more…
These people couldn’t have been more helpful over this past week it really does show how nice genuine people that work at Yorkshire housing can actually be in your time of need I could recommend enough thank you again to the Yorkshire housing staff
Zoe · 17 May 2024
Agent replied · 17 June 2024
HI Zoe, thank you for your kind words, we're really glad you're happy with our service! Shuang
★★★★★ 5/5
TrustpilotParking
I had parking issues - which were dealt with as promised - which made a refreshing change - compared to other organisations whom make empty promises.Every time I sent an email it was dealt with promptly and courteously by Siobhan Cummings - a great asset to your team.
Truncheon · 26 February 2024
Agent replied · 17 June 2024
Hi Truncheon, our place team have some great colleagues, who would go above and beyond to help our customers. We're really glad to hear how Siobhan has helped to solve the parking issues for you, thank you for sharing this with us! Shuang
★★★★★ 1/5
FacebookI have lived in this hell hole for 2 years I have a 1 year old and a baby on the way!! My floor is unsafe for me never mind my daughter!!! My bathroom window has water coming in all the time but no one can tell me a time when someone will replace it! I only have 2 storage heaters which work! So my bedroom and my daughters bedroom is freezing! Living in a mouldy bathroom and kitchen! I have a leak and no one will come out after they stopped my cold water tap has been shut off!!! This is a death trap for my daughter and my unborn son! I hate rude staff aswell my frustration is for my daughter and lack of communication all I get is I can write down what I want. I’m only upset because I’m not getting what I want!! Sean spoke these words to me today!!! Appalled isn’t the word!!
April · 17 February 2020
Agent replied · 22 February 2025
Hi April l, thanks for your message, sorry for the inconvenience. For customer confidentiality can you direct message us on FB with your details, or alternatively email us on customerservices@yorkshirehousing.co.uk
★★★★★ 5/5
TrustpilotI got offered a house through Yorkshire…
I got offered a house through Yorkshire housing and they have been efficient and kept me in the loop with everything. Very thankful to Ellie who was the person in contact with me.
Billiejo · 12 November 2024
Agent replied · 28 December 2024
Hi Billiejo, thank you for your lovely review, we're glad to hear your positive experience with us! Shuang
★★★★★ 5/5
TrustpilotGreat work by the housing Team guys
Had Excellent work done in my kitchen by the housing team .The lads did a great job and my kitchen is amazing. Thankyou for Your Excellent work, Love my kitchen .Thankyou
Maria · 5 December 2024
Agent replied · 28 December 2024
Hi Maria, thank you for your lovely review, we're so glad you love your new kitchen! Shuang
★★★★★ 1/5
TrustpilotNeighbours of Yorkshire Housing tenants- AVOID
I live next door to tenants of Yorkshire Housing.
Ayesha · 28 August 2025
Agent replied · 23 September 2025
Hi Ayesha, I'm very sorry to hear you're experiencing antisocial behaviour where you live. That really doesn't sound like a good situation especially considering your previously positive experience growing up in a YH home. If you feel that the ASB still hasn't been dealt with properly, we do have a complaints process you can go through either by calling us or by filling in a form on our website https://www.yorkshirehousing.co.uk/your-home/customer-feedback/#customerfeedbackform. I hope we’re able to resolve it for you. Thanks, Shuang
★★★★★ 4/5
TrustpilotTales an age to get through...
This is no way directed at the customer service agent (Lisa), as she was 100%...I would have given it 5 stars only it took the best part of an hour to get through...
John · 30 October 2024
Agent replied · 28 December 2024
Hi John, we're sorry we couldn't answer your call sooner. We're glad Lisa was a great help to you! Shuang
★★★★★ 1/5
FacebookI have a dead rat in my header tank. My water is contaminated and unfit to use. So far I have waited for over 30 hours (since 1pm Sunday) for someone to come out and I am still waiting.... I have a vulnerable disabled child and they still can’t come out... oh and they say they are not responsible for the infestation. Well as a landlord they are. Environmental Health have been called and are now aware that YHA are refusing to treat it. Disgraceful .... shame on you YHA. Utterly disgraceful. Safe to say an official complaint will be made! I will be contacting my local newspaper too.
Amanda · 22 July 2019
Agent replied · 22 February 2025
Hi Amanda, thanks for your message. We are chasing up your query as a matter of urgency.
★★★★★ 1/5
Facebookmy electric blew on the 25th of March they came out and had to call the electric board to fix the meter so I had electricity. After 2 weeks of no hot water I went to the head office in Leeds, a week later they sent someone to fix my emersion heater unfortunately only a temporary repair could be done. It is now the 13th of May and still waiting . The only time anything is done is when I turn up in Leeds . As for their stand on antisocial behaviour is rubbish, I have an ongoing problem with my downstairs neighbour they have done absolutely nothing.
Penelope · 13 May 2019
Agent replied · 22 February 2025
Hi Penelope, please can you email customerservices@yorkshirehousing.co.uk so we can look into this for you. Kind regards Customer Services
★★★★★ 1/5
Facebooknever turn up to repairs when booked always late or never arrive at all.
radiator reported x3 times for not working they turned up x2 to fix. on the last repair that they fixed has now left my bathroom swimming in water which has leaked through to the hallway.
now no heating at all.
reported no heating or hot water at 11 this am 8hrs in I'm still sat waiting. at 12 I was told a few hours at 5 I was told within the hour... after chasing again at 7 I'm told sorry will be a few more hours yet!!! set off cowboys... and this is what they call an on call service!!!!
Corinne · 5 January 2019
Agent replied · 22 February 2025
They are absolutely shocking aren't they! I've had a roof leak, damp and mould since February 2018... They think they've done me a favour by only replacing the insulation but left the saturated, mould covered old insulation in the loft. I've now got black mould I'm my children's bedroom which I'm having to clean every other week and the house is absolutely freezing. They're first ones to jump down your throat though if you step one foot of line. Would never get another house with these jokers once I move.
★★★★★ 5/5
TrustpilotThe women I spoke to this morning
The women I spoke to this morning, was very polite and helpful i currently can't use my washer machine she got me a appointment straight away very understanding in the issue. Can't fault her one bit thank you so much.
Jodie · 11 June 2024
Agent replied · 17 June 2024
Hi Jodie, thank you for your review. We're really glad to hear our colleague was able to help! Shuang
★★★★★ 1/5
Facebookmy dad has been a tenant for 19 years in a joint tenancy. He is being mentally and physically abused by the joint tenants son. The police have been involved so have social services but Yorkshire Housing have basically hung him out to dry they don't want to help at all. my dad is 83 and this pathetic excuse of a so called association have handed him a death sentence he can't cope anymore and is suicidal.
Lynne · 26 March 2020
Agent replied · 22 February 2025
Hi Lynne, We are still dealing with neighbour nuisance complaints over the phone during corona virus.
There are more details here on how we can help here.
https://www.yorkshirehousing.co.uk/antisocial-behaviour/
If you would rather speak to someone please call 0345 366 4404
★★★★★ 5/5
TrustpilotHello people..I just want te set i have…
Hello people..I just want te set i have one of my best experiences with Yorkshire Housing Limited really really nice people and ready to help me out with all my problems regarding the new property wich i just received..I want to thanks 🙏 to all team
Laurentiu · 30 January 2024
Agent replied · 17 June 2024
Hi Laurentiu, thank you for your lovely review, we're so happy to hear your positive experience with us! Shuang
★★★★★ 1/5
TrustpilotTerrible landlord
Repairs take over a year to complete, don't give clear information about service charges and leave tenants vulnerable to bullying and antisocial behaviour by other tenants without much support. Would not recommend at all and when I get out of this hell I would never rent from them again.
Lisa · 6 November 2023
Agent replied · 17 June 2024
Hi Lisa, I'm very sorry to hear your experience, this is not what we want for our customers. I've sent through a request for more info through Trustpilot, if you could please reply to that with your details so we can look into it and put things right. Thanks, Shuang
★★★★★ 5/5
TrustpilotAbsolutely amazing customer service
Absolutely amazing customer service! Spoke to an absolutely lovely lady who understood my circumstances and got me through everything. Would really recommend. Really nice and lovely person. Thank you so much for offering me my forever home with my daughter I will forever be grateful.
Kimberley · 2 February 2024
Agent replied · 17 June 2024
Hi Kimberley, we're so glad to hear our team were able to help and that you found your forever home with us! Thanks for your lovey review! :)
★★★★★ 5/5
TrustpilotEngineer here today brought new tank so get hole new emersion tank etc fitted thank u yorkshire housing team xxxxx
Engineer here now got new emersion heater tank all works thank u complaints team n all yorkshire housing for helping me with this got there in end
JaneRispin · 13 December 2024
Agent replied · 28 December 2024
Hi Jane, we're glad the team sorted the emersion heater for you!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
