Yorkshire Housing Leeds reviews

★★★★★ 5/5

Trustpilot

Thanks to those doing their job right.

I am a vulnerable tenant with servere health conditions and disabilities. Today, after a negative experience with a very rude and disrespectful call handeler, who gave me false information, a bad attitude and spoke to me in a very patronising manor, who refused to take my complaint seriously about not being able to access my electric meter when my electric had gone off, I eventually got some actual help and respect from other staff members. Gas engineer James Dyson helped me when I asked him to as I found him on site near my property. He spoke to the rude call handler for me and expressed that it should be logged as an emergency after he looked at the issue I was having with no access to my electric meter. Mr Dyson spoke to me in a very respectful manor, showed understanding to my distress and helped to get the job raised as the emergency it is, after the call handler ignored his advice to do so. I then spoke to customer service staff member Uzma. Uzma was, as Mr Dyson was, very polite, understanding, patient, helpful and spoke to me in a very respectful manor. Both of them were not just good at their job, but good, decent human beings in general. My experience with both these members was helpful not just to the issue at hand, but in being mindful and supportive of my vulnerabilities and level of distress, so as to not cause me further distress and to help calm the distress the previous call handler had caused me.

Customer · 23 July 2026

★★★★★ 5/5

Trustpilot

My dad has just had a wet room put in…

My dad has just had a wet room put in by Yorkshire housing it is amazing it will give my 91 year old father a new lease of life now he can have a shower thank you to everybody involved we are as a family so happy thank you to Elaine emmott thank you if it wasnt for you it would not have happened you are an angel in my dad's eyes

JULIE · 7 August 2026

★★★★★ 5/5

Trustpilot

Birkby Croft

Birkby Croft is a welcoming place - a place that feels like home, my grandad finds it comfortable and has made many friends whilst he’s been here. It has a great communal lounge, which is ideal for socialising with peers. Katrina - the scheme manager is very helpful and understanding no matter the situation. She is there if you have any difficulties and need some extra support.

Kamran · 28 August 2026

★★★★★ 5/5

Trustpilot

I would like to thank Gurpreet

I'd like to say a huge thank you to Gurpeet for all of the support, understanding, and professionalism throughout my housing process. I'm truly grateful for all of her help, advice and Yorkshire Housing is very lucky to have someone like Gurpeet on their team. I want to wish her all the very best for the future and she truly deserves 5 stars! Thank you again for everything.

Susanna · 6 August 2026

★★★★★ 5/5

Trustpilot

After falling asleep on my medication I…

After falling asleep on my medication I missed yesterday's emergency appointment to repair my open stuck bedroom, and ended up sleeping with it open all night, twas a chilly experience but and unnerving as I live in a high crime mountain estate. Fair play to Yorkshire Housing who responded early in the morning to resolve the issue, the operator Abid was very helpful, informative and very efficient at summing up my situation, as it is a ground floor flat and understood the security concerns, the repairs team responded within the alloted time to which I apologised for the tardiness on my behalf from yesterday and the gentleman was saying that no apology was necessary.

Ilyas · 30 April 2026

★★★★★ 5/5

Trustpilot

Abid was polite and helpful throughout…

Abid was polite and helpful throughout the call. He did not have a definate answer to my question but instead of giving me a vague and incomplete answer he went away and promptly got the information i required. Abid also talked me through registering with the customer portal to make life easier in futre. Yorkshire Housing need more Abid's manning the phones, he is an assett to your company. Thank you Abid.

Rory · 7 May 2026

★★★★★ 5/5

Trustpilot

I can’t thank Jamelia H enough for all…

I can’t thank Jamelia H enough for all the help and support she gave me throughout the process of getting my new property. She was so helpful, patient and reassuring, and guided me through each stage, keeping me informed and answering any questions I had along the way.

Demi-lea · 19 August 2026

★★★★★ 5/5

Trustpilot

I recently applied for a flat

I recently applied for a flat, the lady who dealt with me Jade was lovely, professional, and explained everything in detail making the whole process a pleasure, at what was a very stressful time in my life. An asset to the company! Thank you Jade

Mark · 25 August 2026

★★★★★ 5/5

Trustpilot

Just want to leave a thank very polite and professional you to…

Just want to leave a thank you to Caitlin, the customer advisor, From Yorkshire housing, as Caitlin, was very polite, over are telephone, conversation, this afternoon,and dealt with my enquiries, and my questions, in a very professional and polite way.As I struggle abit with short term memory loss, I felt Caitlin, was very patient with me as I ask her a number of questions, about my on going concerns.Caitlin, was very quick and clear, explaining every thing, and her communication in the conversation, and i understood Caitlin, answers and action moving forward.Im grateful to Caitlin, excellent customer, service,as it can be a challenge for me. sometimes getting my point across, and I felt Caitlin, attitude and approach was excellent, which is very inportant to me. As ive a spinal brain injury, and easlierly can get stressed.I feel Caitlin, is in the best position, as I feel her professional manner and polite attitude, is a credit to Yorkshire housing. 14.11.2025

Mr · 14 November 2025

★★★★★ 5/5

Trustpilot

this company is the best housing…

this company is the best housing association i have been with and I cannot thank Mia specifically enough for all the help and support she has given me in securing my tenancy. From start to finish, she went above and beyond to make the process as smooth and stress-free as possible. Her kindness, patience, and understanding made such a difference, and I always felt reassured knowing she was there to guide me. Thanks to Mia, I am now so happy and excited to move forward, and I will be forever grateful for everything she has done. She truly offers the best support and I couldn’t recommend her and this company highly enough!

Chloe · 16 September 2025

★★★★★ 4/5

Trustpilot

Some recommendations

One thing I will give props to Yorkshire housing for - I live on an estate where there is lots of struggling people, and around a year ago, they sent out a team to clean up all the rubbish that was building up around the homes, only thing is it would be great if they could look into making this a more regular thing, as like I said a lot of people that are single parent households or just struggling in general, that could really benefit from this to keep the street tidy and in order. YH has the right idea I just wish things could be more of a routine occurrence and it would keep things looking nice for everyone to live around

Mina · 27 July 2026

★★★★★ 5/5

Trustpilot

Mollie French at YHA

Mollie has been amazing to deal with! Everything has been really quick and stress free so far! This has completely changed mine and my daughter's lives! Thank you mollie for your patience and friendly attitude! It really does make such a difference!

Leonie · 20 April 2026

★★★★★ 5/5

Trustpilot

I want to give a huge thank you to Ellie.

I want to give a huge thank you to Ellie at Yorkshire House for being so incredibly accommodating. She went above and beyond to help me secure a home, and I’m truly grateful for all her support. Ellie was patient, understanding, and always willing to help every step of the way and Iam extremely happy with my new home.

Shareace · 14 November 2025

★★★★★ 5/5

Trustpilot

TOP BANANA!!!!

Our shower stopped working at 10 to 6 last night 18/06/26, I rung Yorkshire housing and got through to a gentleman who was most helpful, said he would put it through as an emergency, and someone would be with us within 4 hours, well the young man was here within the hour, such a lovely young man by the name of Jack, told us what he was going to be doing, and proceeded with the job, couldn’t have wished for better, he finished putting a new shower in, tidied and cleaned up afterwards, and you wouldn’t have known he had been there, so extremely happy with the job he did. Highly recommend. First class service

Mrs · 19 June 2026

★★★★★ 5/5

Trustpilot

I’d like to say a big thank you to…

I’d like to say a big thank you to Joanne, the representative who helped me get my under-sink plumbing issues sorted. She was incredibly thorough, professional, and genuinely helpful throughout the whole process, making what could have been a stressful situation feel much more manageable.

Caroline · 28 February 2026

★★★★★ 1/5

Trustpilot

Yorkshire Housing new portal is a…

Yorkshire Housing new portal is a nightmare. I have been locked out of my account for over two weeks now.None of the advisers seem to be able to help me,in fact I feel like I am going round in circles with them,with no one able to get me back into my account. The old website was good no problems at all this new portal is a total nightmare. The old saying is if it isn't broken don't try to fix it.

Beverley · 11 May 2026

★★★★★ 5/5

Trustpilot

Philippa was incredibly helpful today…

Philippa was incredibly helpful today while assisting me with an ongoing issue that is still being resolved. She took the time to contact all the relevant people and was very patient and supportive throughout. Her help was very much appreciated.

Mandy · 6 March 2026

★★★★★ 1/5

Trustpilot

Poor service

Im in the process of mutual exchange. Yorkshire Housing is trying their hardest to sabotage everything. Their officer gave the approval for the exchange to take place but she never booked an electric check she had two weeks to do this. Now I will probably miss my surgery because because someone couldn’t do their job properly. They have poor communication with their clients, they don’t respect vulnerable customers. It’s a shame

Larissa · 7 July 2026

★★★★★ 5/5

Trustpilot

A very caring association.

My son and I have recently become tenants of Yorkshire Housing. But so far, so brilliant. I myself am a brain injury survivor, as such I have both physical and cognitive impairments, I struggle with processing new information and following instructions. Even with my impaired cognitive function, Both Vicky and Becky have gently and patiently guided me through becoming a tenant and have explained how many services (beyond housing) are now available to me and my son. Our new flat is aesthetically pleasing and in good repair and the additional security which is afforded us, already has me feeling like I am entering a happy and safe stage in my life. Thanks to all involved, I’m genuinely grateful for everything you’ve done and I can’t recommend you highly enough.

Charlotte · 2 May 2026

★★★★★ 5/5

Trustpilot

I have spoke to Victoria Richardson…

I have spoke to Victoria Richardson raising my concerns not being able to register my bills with Scotish power for 6month, due to developer not have changed their responsibility as is new build home. Victoria was very professional, passionate with her job and very polite. Victoria was really helpful and went extra mile to make sure the situation is solved. Now my problem is solved with Scotich power after such a long time going back and forth every time I called them. Thank you so much Victoria Richardson you’re the best.

Feli · 10 December 2024

★★★★★ 5/5

Trustpilot

Wonderful experience with emergency repair

Just had a wonderful experience with Alison at the customer experience team.I found Alison professional, friendly and went the extra mile to ensure I was looked after. I had an emergency repair, my first in the property and Alison walked me through it and comforted me that a repairer will be in attendance soon.Alison is also helping me answer a few questions as a new tenant, she could have left me to it, but instead is trying to ensure I get the best possible service. Well done Yorkshire Housing 👏

Seán · 6 December 2024

★★★★★ 5/5

Trustpilot

Ellie was amazing to day so kind and…

Ellie was amazing to day so kind and understanding. Ellie speaks volumes to how professional and compassionate Yorkshire housing are. Ellie answered all my questions and has been amazing at explaining the process. I really feel that Ellie is passionate about her role in helping accommodate tenants. Ellie is with out a doubt a asset to Yorkshire house and any case she finds herself on, I feel lucky to have Ellie guiding me through the process to my for ever home, I couldn’t be more grateful to herself and Yorkshire housing.

Natalie · 4 December 2024

★★★★★ 5/5

Trustpilot

I'm very happy with sarah who I sopke…

I'm very happy with sarah who I sopke with about my ongoing repairs at this stressful time , sarah was more than helpful , she was very plesent, patient, and made my axnity ease straight away , what a loveky member of your team you have , I want to say thank you for Sarah's service 😊 kind regards kay butler

Kay · 25 August 2026

★★★★★ 1/5

Trustpilot

Shocking company

Shocking company, I have been a tenant for 18 years in the last 15 years I have been applying for numerous properties and never once get any offer. They are advertised on rightmove as 1st come 1st served however they are left on rightmove for weeks when you complain to YH they say oh they have been allocated, REMOVE THEM FROM RIGHTMOVE THEN ITS NOT ROCKET SCIENCE.Emailed a complaint and took them 7 days for Charlotte Clegg her role New Customer Manager to respond with a standard we get hundreds of enquiries for our properties, ok then why not remove them from Rightmove.Why is a New Customer Manager emailing me when I am a customer and have been for 18 years this is bloody pathetic how this company is run all since Nick Atkin took over as CEO. He is as much use as a chocolate fireguard.

Darran · 21 November 2024