Yorkshire Housing Leeds reviews

★★★★★ 1/5

Trustpilot

Yorkshire Housing left me without gas

Yorkshire Housing left me without gas, heating and hot water. They turned off the gas completely without notice because my annual gas safety check was overdue. I booked an engineer but he never turned up, then I went on holiday and when I got back - the gas was off. I rang them straight away, they sent an engineer with the mini heater and they said the gas might be back the next day, maybe not - who knows. The YH customer service lady wasn't really keen to help as it was almost 5pm and she said she had to hang up now. YH said I had a leak too - how did they know? why didn't they tell me? are they going to pay for the gas leak now? There is no gas leak! I keep checking the gas meter every 3 weeks for British Gas )gas meter submit), no smell of gas, the pipes are clean and dry, all the arrows on the gas box work fine. Is it legal? Can YH just cut off the gas supply?

GG · 18 November 2024

★★★★★ 5/5

Trustpilot

5 stars

I have recently contacted Yorkshire Housing durle to a very delicate family matter. I spoke with a young girl called Jade. Her empathy and understanding deserves praise. I honestly belive she really cares. That in itself is a trulybgreat attribute to have. Thank you for listening Jade. Think her name was Jade Benson? Or something like this

Caz · 11 September 2026

★★★★★ 5/5

Trustpilot

Yorkshire Housing, the personal touch

I spoke with a lovely, helpful young lady called Sarah. I had 3 repairs to report, she answered my questions patiently, explained what she was doing. She arranged for all three repairs and gave me the job numbers and dates for all of them. It’s a pleasure to be able to speak to a person and not be told to go and sort it out on the internet. I am of an age where I don’t have the same computer skills as the young. Thank you for employing such an approachable and helpful team.

Margaret · 26 March 2026

★★★★★ 5/5

Trustpilot

Helpful and professional

Had a great experience to secure our new home. Ellie Moxon was polite, professional, helpful and explained everything very well. Thank you so much, this is going to change my family's life.

Leanne · 20 March 2026

★★★★★ 5/5

Trustpilot

Makes a change!!

Spoke to Gurpreet at YH, I was requesting a home improvement (installation of an EV charger) and copy of my tenancy agreement which I had been chasing for the past 2 years. Gurpreet got it for me (tenancy agreement) within 30 mins which is absolutely fantastic and a huge credit to the team. I’m still waiting on the approval for home improvements which I was told can take a while. She even had the courtesy to call me back to make sure I had received it correctly!

Mohammed · 2 October 2024

★★★★★ 5/5

Trustpilot

Tom M was Amazing, Thank you

Tom M was absolutely outstanding as a call handler. From the moment he answered the phone, he was professional, friendly, patient, and incredibly helpful. He took the time to listen carefully, explained everything clearly, and made sure all my questions were answered. His calm and reassuring manner turned what could have been a stressful situation into a positive experience.

Irish · 13 August 2026

★★★★★ 1/5

Trustpilot

Having held over £900 of my money…

Having held over £900 of my money stating I have to be a month in credit with my rent ( not mentioned on my tenancy agreement) I have had to issue court summons to receive my funds back. I have been passed from pllar to post over the last couple of months and I would definitely not recommend them to anyone. I have been a resident since 2007 but the just seem to think they can shit on us and thus time they have shit on the wrong one !!

Rocky · 9 March 2026

★★★★★ 5/5

Trustpilot

The staff at Yorkshire housing are all…

The staff at Yorkshire housing are all lovely. But I have had several issues none of which have been resolved. I love my new home and a big thanks to Kristina for making it happen for me. I'm just stressed out with all the problems and noone has been yet. My new washer is getting ruined as water from the sink is flowing into my washing machine. There were no holes to pit my washer leads through. My toilet leaks my grass is dead. But my home is beautiful and I'm so pleased about that ☺️

Vicky · 18 September 2024

★★★★★ 5/5

Trustpilot

Abid was very helpful

Abid was very helpful and extremely diligent, he made a lot of enquiries to help understand and address my issue and was very friendly

DJ · 6 May 2026

★★★★★ 5/5

Trustpilot

Gurpreet was a gem

Gurpreet was a gem, she helped us so much

Demi · 19 August 2026

★★★★★ 5/5

Trustpilot

A great experience!

I couldn't recommend Yorkshire Housing enough! I have been talking to Mollie French regarding my house move and she has always been so friendly, helpful and thorough with the information provided. I'm a classic worrier and overthinker, but nnothing has been too much for Mollie to assist me with, I've always felt like she's considered my needs and made me feel so comfortable. I'm really looking forward to being a Yorkshire Housing tenant!

Emma · 22 April 2026

★★★★★ 5/5

Trustpilot

Just wanted to thank Ellie Moxon

Just wanted to thank Ellie Moxon. She has been wonderful and very helpful. She explained everything to us thoroughly. Ellie has been a saviour for us. Thanks once again

Roman · 6 March 2026

★★★★★ 1/5

Trustpilot

Report a repair November 25

Report a repair November 25, 2 surveyors came to look at it, Feb 26 still no work done. Call again March 17th, to be given no update. Asked to put in a complaint, offered a £30 gift voucher for the length of time it had taken to do the repairs, I was told I could only accept the gift voucher if I withdrawn the complaint. Needless to say I did not accept thr gift voucher

Mandy · 17 March 2026

★★★★★ 5/5

Trustpilot

cleard car park lovey best it has been…

cleard car park lovey best it has been for long time only no7is now clutering it up once a gain with building materl not one week after it was clende, so how is that for cheak he dose not abide by rules he dose wants he wants dise regards what RDH says .

R · 16 August 2026

★★★★★ 5/5

Trustpilot

Viewed a property at Chestnut Court on…

Viewed a property at Chestnut Court on Friday, I need to say how nice it was, everything was explained slowly so I could take all the process in,I was able to ask questions, Paula put me at ease , I’m now waiting in hope of satisfactory reference then I will be offered the flat, I’m looking forward to becoming a tenant.

Joy · 15 June 2026

★★★★★ 5/5

Trustpilot

Ellie has been great

Ellie has been great! Some teething problems to start with but all sorted now! Absolutely lovely lady & very helpful cannot thank her enough

Vicky · 24 March 2026

★★★★★ 5/5

Trustpilot

Boiler issues

I rang this morning , no hot water. Fantastic conversation with the lady on the phone, very helpful. She reported the issue to the boiler team and this afternoon Adam turned up. Adam serviced the boiler last year, he was very kind and professional then and exactly the same today. Every interaction I have had with Yorkshire Housing employees has been positive. Life happens and there will always be problems it is how they are dealt with that matters, on both sides! The service I have been given has been exemplary. Thanks to Adam and also Lewis (dealt with a major issue just before I moved in) for being genuinely lovely people and so respectful whilst being in my home.

BJ · 4 June 2024

★★★★★ 5/5

Trustpilot

Leanne Howson

I recently became a Tennant of Yorkshire housing. I had a few teething issues with the property and felt very unhappy. I had Leanne Howson contact me, and instantly I felt at ease. I felt listened to, understood and she went above and beyond to deal with my issues. She contacted all the relevant people and made them aware of my situation within hours, they were dealt with promptly. She even got Steven Harrison to come out and visit me personally to deal with some of the issues. In the end I couldn't be more satisfied and have my faith restored in what was a very rocky start with Yorkshire Housing. Even now, Leanne is making sure I'm okay and all the issues are being dealt with quickly and effectively to the best of her availability. Leanne has set the standard very high with the personal care I've received. She is a credit to the company. Thank you

Georgia · 13 May 2024

★★★★★ 5/5

Trustpilot

Very grateful!

Today Ellie and I had a telephone appointment she was incredibly compassionate and understanding. Ellie answered all of my questions and was very clear when explaining the process. It’s clear that Ellie is passionate about her job, and is gratified when able to help whomever she can. Ellie is without a doubt an asset to YH and I am extremely grateful to both Ellie and Yorkshire housing.

Jade · 9 December 2024

★★★★★ 5/5

Trustpilot

Outstanding Place Manager

I was a Tennant of Yorkshire Housing for around 15years!! i can't thank them enough for giving my self & family a beautiful safe secure home, for Always been prompt on doing any repairs and keeping everything as it should of been, the service i received from Yorkshire housing was exceptional, i have since sadly left to join a new housing now due to medical conditions & a growing family i needed a different type of property i found this via a mutual exchange, The place Manager Georgian Bullamore made this Exchange absolutely smooth sailing even when my new housing company gave me many bumps in the road Georgina was always a call or Email away to help me on anything at all i needed even when i was leaving their housing i was astonished by the attention,care & dedication that was put into my Exchange & Welfare throughout the whole process nothing was a bother for Georgina if i had a problem she helped me deal with it, i had questions she found me the Answers i honestly cannot thank Georgina Bullamore enough from start to finish of the whole process, she was truly Amazing she's a massive Asset to the Yorkshire housing team I've been left my property with Yorkshire housing 7 weeks now and still Georgina is helping me with some final details that couldn't be done right away how's that for Absolutely amazing customer relations & service I'm truly astonished by her dedication to my MEX case i couldn't of asked for a better person to manage my mutual exchange everything just ran smoothly from YH side Georgina made sure everything went as it should have & as planned i was updated throughout the whole process im extremely saddened to have left Yorkshire housing I'll definitely return one day in the future when my circumstances change, if anyone is lucky enough to come across Georgina Bullamore know that your more than in safe hands and you'll receive the very best service their is truly cannot thank her enough & Yorkshire housing for everything.

Charlene · 7 May 2024

★★★★★ 5/5

Trustpilot

Yorkshire housing are great and Georgina is amazing

Yorkshire housing in a whole are a great association, never really had any problems and any issues. Repairs was done with out a lot of chase up and the people there are amazing. Especially Georgina she has made the whole process of my mutual exchange run smooth from our end and kept me up to date. Never over contacted but just enough to show she was there with answers to questions or where was was. Great member of the team who was more like talking to a friend then an official housing representative very understanding. So thank you yorkshire housing for the 10 years of looking after the home I had with you but more importantly a massive thank you Georgina. Right from the 8th feb till now wonderful lady.

Mandy · 25 April 2024

★★★★★ 5/5

Trustpilot

Happy with service

Elaine's exceptional service at Yorkshire Housing Association deserves high praise. From our initial phone conversation, her warmth and welcoming demeanor immediately put me at ease. Upon meeting her in person for my assessment, Elaine's professionalism shone through, coupled with a genuine friendliness that made the experience enjoyable. Notably, her attentiveness to my daughter's needs during the assessment further highlighted her dedication to creating a comfortable environment for all. Thanks to Elaine's exemplary service, I feel truly at home being part of Yorkshire Housing. I couldn't be happier with my experience.Raiza.

Raiza · 25 April 2024

★★★★★ 5/5

Trustpilot

Staff Amazing and Smooth sign up

Staff were friendly when looking through my property and also when I got a message to tell me I got the house after I thought I didn’t. Allowed you to look round the house without looking over you and signing up was quick and easy all relevant documents sent to me the same day

Rachel · 11 July 2026

★★★★★ 5/5

Trustpilot

Mollie was so lovely and really helpful…

Mollie was so lovely and really helpful going through everything for the home and got back to me so quickly. Really appreciate all the help she’s given.

Sophie · 21 September 2026