Trusted Agent profile · Leeds
★★★★★
411 reviews across 3 platforms
Yorkshire Housing, The Place, 2 Central Place, Leeds, LS10 1FB
Yorkshire Housing's office in Leeds, at Yorkshire Housing, is rated 3.8 out of 5 across 411 reviews on three platforms, including 2 Google reviews rated 1.0.
Tell us what you need and we'll put you in touch. Yorkshire Housing hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Leeds.
Every review we hold for the Leeds office, from every platform, shown as written. First names only.
5/5
TrustpilotWe have been really impressed with…
We have been really impressed with Yorkshire housing especially Vicky bennison she's has been exceptional in her roll
Hi Alan, thank you for your 5 star review. It's great to hear Vicky has been exceptional in supporting you! Shuang
5/5
TrustpilotMollie has been super helpful and great…
Mollie has been super helpful and great and everything or any query has been answered and information provided right away
1/5
TrustpilotUseless, lazy and non caring!
I've been a tenant of Yorkshire Housing for over 10 years. I've had so many issues with the staff simply dragging their feet when it comes to getting back to me. One incident took over 3 months to be resolved and they never reached out to me. Instead I was always chasing them. I recently requested information regarding my tenancy and was told I'd be contacted in 5 working days. I pointed out that my need for this information was very urgent. It's been over two weeks and I still haven't heard from them.
Hi Roy, we're very sorry to hear about your experience. We can see that one of our colleagues contacted you by email the day after the case was raised, it’s possible the message may have landed in your junk mail. Please feel free to contact our Customer Experience team so we can check your email address and resend the information if needed. Thanks, Shuang
4/5
TrustpilotLiam is fantastic
I have had an issue with water ingress damp and mould in my property for a long time with little to no resolution. My experience with Yorkshire Housing is usually like pulling teeth. However, this time it was different. I was kept informed and I now know that building maintenance action has been taken. This is thanks to Liam at the Leeds office. Liam expedited my issue to the rapid team and an issue that had been ongoing for years, has now fingers crossed been resolved in just a few weeks. Liam is a fantastic employee and should be praised for his efforts.
Hi Rebecca, Thanks for your lovely review! I'm glad Liam was able to turn this round for you. Your high praise will be passed onto Liam. Thanks, Olivia
5/5
TrustpilotSimply the Best
I moved into a Yorkshire Housing property on 20 May which was ideal for my needs. The whole process I experienced was supportive, professional and friendly by staff members.There were a few issues to be redressed as the apartment was built in the 1950's but these were swiftly dealt with and now I'm totally comfortable and feel secure. Thank you to one and all at Yorkshire Housing.
Hi Peter, we're so glad to hear this, thank you very much for taking the time to share your positive experience with us! Shuang
5/5
TrustpilotThanks to your kind and professional…
Thanks to your kind and professional and helpful colleague, Abid, for assisting me with my enquiry. He put appointments in place to sort out my home issues asap. Thank you Abid.
Hi Anji, thank you for sharing this positive experience with us, we're so glad Abid was able to help! Shuang
5/5
TrustpilotWgat a fantastic team and especially alison
I like to thank Alison for her warmth and kindness is helping me with the problem i gad with my heating. She made the time and effort to explain to me tgat she will book an engineer fir me. I hve been her 6 maths and everytime I ring the team up they are polite and xant do enough for you.A big thank to everyone and especially to Alison .
Hi Nicholas, thank you for your review! We're so glad you were supported well by our colleagues when you needed us! Shuang
1/5
TrustpilotTerrible company and no support
Just moved in to a property that is managed by them. The Yorkshire Housing staffer said they were clearing the property prior to me moving. The place smells and is dusty. The toilets were yellow inside, around the windows and bathrooms were mouldy. There is dirt all over. He proceeded to tell me that it's cosmetics and they don't do this. What the hell man? I asked the relator about banging and the noise in the building. He said that no one ever complained about this before. You can hear people in the halls from the living room, and the the security guys banging the doors at 12 am. The person above me acts like they're in the stomping marathon all day and night. Why do people in the UK build so cheaply and charge so much for it? USE SOUNDPROOFING between floors and side walls. Jeez. I am going to look into reporting this. Called Yorkshire Housing and no help.
Hi, there are a few things I want to help you with here. I've sent a request for information through Trustpilot if you could please send over your contact info so we can give you a call. We've got a dedicated place on our website that you can report damp here: https://www.yorkshirehousing.co.uk/your-home/damp-and-mould/report-damp-or-mould/ if you could please report this as soon as possible so we can get this sorted for you. Thanks, Chloe.
5/5
TrustpilotI was supported by a fantastic worker…
I was supported by a fantastic worker with a problem I had with a parking issue on Yorkshire Housing property. The issue was distressing and not easily solved. The worker from York, Gemma Dover was professional, fair and diligent in trying to solve the problem over a series of weeks. All whilst she was very busy with the rest of her job. Thank you so much Gemma. You are fantastic.
Hi Lisa, thanks for your amazing review! We're so glad Gemma was able to support you with these issues. Thanks, Olivia
5/5
Trustpilot1st class service all round!!
Sarah who I spoke to at Yorkshire housing was very pleasant & understanding. She took her time to explain everything that I wanted to know in detail. It was a absolute pleasure speaking to the person & she IS certainly a asset & a credit to the organisation.
Hi Stephen, thank you so much for your 5 star review, we're really glad to hear Sarah was able to help and explained everything so clearly, she's indeed a credit to us! Shuang
5/5
TrustpilotJamelia and the team are great
Jamelia and the team are great, so helpful I love my new bungalow Thank you so much
1/5
TrustpilotYorkshire housing is osne of the worst…
Yorkshire housing is one of the worst places I've lived it took them 5 years to fix a leaking roof and I've noticed they use cheap materials in winter my flats freezing and when you phone up to make a complaint your stuck in a queue and a repair takes 14 days to get a dripping tap fixed but I've noticed about Yorkshire housing they no were you are when they need your rent money i got £40 decorating voucher after experience a leaking roof nearly 3 years
Hi Shaun, I'm very sorry to hear about the long delays in repairing your roof, this is not what we want for our customers. We do have a complaints process you can go through by filling in a form on our website https://www.yorkshirehousing.co.uk/your-home/customer-feedback/#customerfeedbackform. I hope we’re able to resolve it for you. Thanks, Shuang
1/5
TrustpilotBeen waiting two months for bathroom…
Been waiting two months for bathroom and hallway repairs.List was made by a Surveyor. Called many times. Always say we'll call back but never do. Filled out a complaint form but no confirmation it was received. Absolutely no communication from them. Website is useless. Dependant on one phone number. I've had no problem with small job repairs but this one is major and after the Surveyor came I thought things would flow, sadly not.
Hi Len, I'm very sorry your experience on your bathroom and hallway repairs hasn't been great. We'd really like to get this sorted for you. I've sent through a request for more info through Trustpilot if you could please reply to that with your details so we can look into this for you. Thanks, Shuang
1/5
TrustpilotEnd of tenancy
Yorkshire Housing!! So glad we moved out of their property worsed landlords ever. The customer service handlers do keep proper records, takes months to get a repair done, and they ignore child safety concerns. They have let a family of 4 children sleep in one bedroom. And they have filled the flats in the cul de sac which was meant for over 55's, with anti social tenants blaring loud music. Now they are taking the mick with rent just putting them up & up every year and providinga crap service. We are more than happy to be finished with them, we don't have to deal with morons anymore.
Hi Lynn, we're so sorry to hear that your experience with us wasn't great. We really appreciate you taking the time to share your feedback. We'll make sure to pass it on so our teams can learn from it and improve our services in the future. Thanks, Shuang
5/5
TrustpilotBest customer service
Best customer service explained how to sign up to my portal as i haven't done it before because i didn't know what it was for and he explained perfectly! This is my first home i live in on my own and yorkshire housing have been so good with any issues i have felt.
Hi Sio, thank you for taking your time to share your lovely experience with us. We're so glad to hear you've settled well in your first home and that our team provided great support when you signed up to the customer portal! Shuang
5/5
TrustpilotThe Best
Staff here is very friendly and they take their time to explain every detail so you understand as it may all be a lot to take in in one go. They have made my experience easier and I am very grateful to them for all they have done. Special mention to Elaine whom I first met and Subhana who handed me the keys ! I appreciate you.
Hi Tawonga, thank you for your review, we're glad you had a very positive experience with us! Shuang
5/5
TrustpilotCalled Yorkshire Housing Customer…
Called Yorkshire Housing Customer Service today to ask for advice and spoke to a young man who was friendly, polite and concerned for my situation, extremely helpful with advice and in pointing me in the right direction to find the information and help that I need.
Hi Jacqueline, thank you so much for your 5 star review. We're really pleased that you had a such positive experience with us! Shuang
1/5
TrustpilotI am living next door to a young couple…
I am living next door to a young couple who have had 3 children in 4 years, they've had the police called out for violence so many times I've lost count, obviously Yorkshire housing are informed every time. The neighbours on the other side have had so many abusive threats Yorkshire housing fitted them with a door camera , for nothing to change they decided they would fit the couples house with a door camera, I mean whst are they waiting for, something to go really wrong, youd think theyd be trying to prevent it. Social services are dealing with them for violence, drug abuse, alcohol abuse and so on, every time I go out of my house I'm being shouted at abd threatened, we have recording after recording of evidence how long this is going on yet nothing is being done about it.
Hi Nicola, I'm so sorry you’re having continuing issues with your neighbours, this really doesn't sound like a good experience. If you feel that the ASB still hasn't been dealt with properly, we do have a complaints process you can go through either by calling us or by filling in a form on our website https://www.yorkshirehousing.co.uk/your-home/customer-feedback/#customerfeedbackform. I hope we’re able to resolve it for you. Thanks, Shuang
1/5
TrustpilotSat in all day..Yorkshire Housing never turned up again for the appointment
I just like to thank Yorkshire Housing for all their lies.I took the day off work so that their gas safety check could be done, The gas safety check was finished by 10am. Yorkshire Housing promised me they would send a Surveyor on the same day(Which was reported last year and supposed to be done last year)to check my windows which they never did again. I’ve been sat in this hole all day on a beautiful day waiting for something that never happened. I have now put a formal complaint in with the Housing Ombudsman(Not the first time)with photo shots of the messages, promising me, they would send a Surveyor today. I will not waste any more of my life taking time off work and waiting around for a useless organisation like Yorkshire Housing NOT to turn up, so the next time Yorkshire Housing want to do something in this flat… I will except their appointment, but most likely I will probably forget.
Hi Gary. I'm sorry our surveyor didn't turn up for your appointment and for how that inconvenienced you. You can make a complaint directly to us by calling or on the website. My apologies. Hannah
5/5
Trustpilot5*++ for Lauren!!
I was dealt with an absolutely unbelievable woman called Lauren Middleton. She is a credit to your association and the way she dealt with me was astonishing. The efficiency, communication and all round support I’ve been given by her in such a short space of time is immense, thankyou so much for your support she’s been wonderful!! Xx
Hi Leah, thank you so much for your lovely feedback. We're chuffed to hear Lauren was able to give you such great support! Shuang
1/5
TrustpilotIs it really that difficult??
I'm always reluctant to leave negative reviews but everyone has a breaking point. I've been trying to get an extractor fan fitted for some years now to alleviate the mould in the bathroom but cancelled appointments, calls to 'emergencies', not having the necessary tools and any other number of excuses are the only action.
Hi Andrew, we'd really like to speak to you about your experience so we can look into this. I've sent through a request for more info through Trustpilot if you could please reply to that with your details so we can give you a call. Thanks, Shuang
5/5
TrustpilotThis review is based on my personal…
This review is based on my personal experience. Every single person ive dealt with in north yorkshire housing has been lovely, me and my children cant thank them enough for how much they've helped, there all proffesional courteous and well manner, a credit to the proffesion I wish them all the very best with all there future endeavours
5/5
TrustpilotA company you can talk to
We were so nervous at first, but Laura soon put us at ease.She answered all our questions and made signing.up a breeze.We were very happy with the property and with Yorkshire Housing as they have kept us informed every step of the way. Thank you so much for giving us a forever home, and thank you Laura for making it a stress free day 😊
Hi Sue, this is lovely to hear! Thanks for your kind review! Thanks, Olivia
5/5
TrustpilotGreat service…
I have an ongoing issue since August 8th 2023. I have spoken with numerous people with no resolution. Leanne called me to discuss a totally unrelated issue and helped me take the first step to resolving the issue. I felt totally listened to, Leanne was so helpfu and polite and it was a pleasure speaking with her.
Hi, we're glad to hear Ellie was so helpful, thank you for sharing your lovely experience with us! Shuang
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Yorkshire Housing hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Leeds.
