Yorkshire Housing Leeds reviews

★★★★★ 5/5

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I would like to share my experience by…

I would like to share my experience by dealing with housing association. I was lucky to met a very kind and helpful woman. She is call Elaine. I was impressed by the way she handle our situation. She is been there every time we needed her. Thank you Elaine 🙏

Makhame · 18 March 2024

★★★★★ 5/5

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Vicky from Yorkshire housing was so…

Vicky from Yorkshire housing was so nice and very helpful she explained everything thoroughly to me as this is a first for me.,

Vikki · 6 July 2026

★★★★★ 5/5

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Great customer service and very…

Great customer service and very helpful! Went above and beyond to help and explain

Claire · 2 September 2026

★★★★★ 5/5

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Ellie is absolutely fantastic and made…

Ellie is absolutely fantastic and made me so at ease.

Sarah · 11 September 2025

★★★★★ 5/5

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I came to Yorkshire housing after being…

I came to Yorkshire housing after being made homeless due to a very unfortunate situation which was out of my control, I was offered a property that unfortunately wasn’t ready on the expected date - I was kept completely in the loop and up to date throughout the entire process. I can’t express my gratitude to Kristina Gawthorpe (new customer administrator) enough - she showed me exceptional kindness and understanding which I will never be able to repay her for. She has made me view life in a completely different way - there are still amazing beautiful people out there. Yorkshire housing have been incredible and so understanding of my situation, and have helped me more so much I’ve been reduced to tears - kindness like the kindness shown from Kristina does not come around often.I am excited to have began my tenancy with Yorkshire housing and can’t wait for many happy years ahead in my new home!

Charli · 19 December 2024

★★★★★ 1/5

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ASSAULTS AND VIOLENCE IN YOUR PROPERTIES

"We make it possible to have a house you're proud to call home" say Yorkshire Housing...🤔🙄 well I'm in FEAR OF MY MY LIFE living here so that's a big fat LIE. You have ruined my life for years living here. These ongoing issues are what I've been living with FIVE/ SIX YEARS now, from my neighbour who's also a YH tenant, and their many, criminal associates!:Anti social behaviour, stalking and harassment.My home and car vandalised.100s of threats, bullying, extreme drunk/ druggy behaviour, threats of violence to me, my property, car and possessions. Assaulted by the criminal druggies off their head on drugsTrespassing into my garden and forcing their way into my home to racially abuse and assault me.Many hate crimes RacismGang intimidation from the drug taking thugs who are in and out of prison, including criminals wanted (and on the run) by the police!! Repeatedly targeted and my life is at great risk living here.Unwanted part time job reporting constant evidence to police and housing.You do little to act, do not safeguard me, and have an attitude when I express the fear for my life and home. Most of the tenancy officers are rude and treat you with bias.Gave me mental health issues living with all this. Won't evict the neighbour, and allow them to breach their suspended eviction order and several injunctions. There's multiple police charges against them for what they've done but it doesn't make a difference when the behaviour continues regardless and they can stay there without consequence... So myself and anyone visiting my home must suffer with the ongoing harassment and violence!Replying to Shuang from YH response: I've already opened complaints, and got nowhere. Do you really think that reply is helpful with what I've got going on??? 🤔🙄🤔🤔

K89 · 16 December 2024

★★★★★ 1/5

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"We make it possible to have a house you're proud to call home" say Yorkshire Housing...🤔🙄 well I'm in FEAR OF MY MY LIFE living here so that's a big fat LIE. You have ruined my life for years living here. These ongoing issues are what I've been living with FIVE/ SIX YEARS now, from my neighbour who's also a YH tenant, and their many, criminal associates!: Anti social behaviour, stalking and harassment. My home and car vandalised. 100s of threats, bullying, extreme drunk/ druggy behaviour, threats of violence to me, my property, car and possessions. Assaulted by the criminal druggies off their head on drugs Trespassing into my garden and forcing their way into my home to racially abuse and assault me. Many hate crimes Racism Gang intimidation from the drug taking thugs who are in and out of prison, including criminals wanted (and on the run) by the police!! Repeatedly targeted and my life is at great risk living here. Unwanted part time job reporting constant evidence to police and housing. You do little to act, do not safeguard me, and have an attitude when I express the fear for my life and home. Most of the tenancy officers are rude and treat you with bias. Gave me mental health issues living with all this. Won't evict the neighbour, and allow them to breach their suspended eviction order and several injunctions. There's multiple police charges against them for what they've done but it doesn't make a difference when the behaviour continues regardless and they can stay there without consequence... So myself and anyone visiting my home must suffer with the ongoing harassment and violence!

Can't · 13 December 2024

★★★★★ 5/5

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On this occasion i spoke to Allison who…

On this occasion i spoke to Allison who was superb. She knew what she was talking about, she helped me with all my queries and did not push to end the call. She listened carefully and did her upmost to answer all my queries. Thank you.

Shahid · 24 April 2024

★★★★★ 2/5

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Still waiting after since September for…

Still waiting after since September for emersion heater to be fixed taken five engineers so far got on to stage 2 complaint the engineers are absoute shite work men except alan still waiting for repair complaints team are brilliant but repair men crap I'm sick complaining plus got bit compensation out of complaints team which was very gud wonder wen get that left bit late think to be fixed shudint be going into near Xmas plus been waiting week 2 days for part n with being Xmas

JaneRispin · 6 December 2024

★★★★★ 5/5

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Review for Chris Watson

Chris Watson went above and beyond to help me get my ev charger working. He even made the time to visit me at home. He was very friendly and polite. Excellent customer service! And i am now very happy that I can now charge my car at home 😃

Sophie · 15 February 2024

★★★★★ 5/5

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What fantastic service

What fantastic service. My toilet was blocked and as a vulnerable person who had come out of hospital after an operation, I was unable to fix this myself, Kevina who took my call was a star, within minutes of my call an operative was at my door, unfortunately he could not fix the problem as it was identified that it was an external issue. They passed the job to a drainage specialist Easaway. Having rung Yorkshire housing back I spoke with Victoria who then assured me they would be here within the hour and they were. Problem solved. It was refreshing to speak to two seperate representatives that were professional, showed empathy and had a sense of humour. Brilliant, thankyou to Easaway as well

Andrew · 26 November 2024

★★★★★ 5/5

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Having lived in the same property for…

Having lived in the same property for just over 30 years, I've never had a bad experience - quite the opposite! Every workman/ woman has always been extremely friendly, pleasant, helpful, and accommodating. It feels as if the property is my own, with the added bonus that any issues are taken care of without any trouble nor extra cost? The only downside now is that I have to use the customer portal, which I'm not keen on? Being old school I like to talk to someone rather than filling in forms or writing a mail- but that is the time we're living in, "Vorsprung durch Technic" springs to mind.But all in all, I'm a happy Housing Association tenant, thank you!!! ☆☆☆☆☆

Elke · 14 November 2024

★★★★★ 5/5

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Ellie was very polite

Ellie was really helpful on the phone with me I am so happy with my new home can't wait to move in they thank you so much to Ellie for the help she gave me today she was very polite and kind on the phone

Kelly · 28 March 2024

★★★★★ 5/5

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Great service from Ellie at YH

Just had my assessment phone call with Ellie, I have been nervous and on edge waiting for this however as soon as Ellie greeted me on the phone I felt at ease as she was very friendly and compassionate. Looking forward to meeting her in person and starting my new chapter with Yorkshire housing :) xx

Alyshia · 27 August 2025

★★★★★ 1/5

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Shocking

Unfortunately Yorkshire Housing needs a complete overhaul, starting from the very top. Houses are in a state of disrepair, tenants are clearly unhappy with the low standard of repairs, which, may I add is not a result of poor workmenship, it is a result of directors reducing spending budgets and cutting corners. I realise that the employees can only do what they are instructed to do from above. Employees are frustrated, they feel the brunt of the complaints, they are unhappy and leaving left right and centre. Communication and organisation is a key responsibility of a reputable landlord and unfortunately Yorkshire Housing falls short on these aspect’s. The only way for tenants to address issues is to open a complaint, it shouldn’t be so difficult. It causes unnecessary stress to the tenant. Yorkshire Housing should be subject to a full investigation. Tenants and employees are at risk. Health and safety being a huge concern after they failed to identify asbestos after internal testing. It is a worry that employees are expected to work in these kinds of environments and a red flag for both the tenant and the employees. It only takes one spec of asbestos to enter the lungs to find out later in life you are on your death bed. Hopefully the new government guidelines announced at the budget will help with mold issues and be a reminder to YH that mold prevention paint is not an adequate solution.Unfortunately I would not recommend Yorkshire Housing as a reputable landlord. They are completely unethical and disreputable.

Sally · 31 October 2024

★★★★★ 5/5

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Brilliant customer service

A lady called Gemma Dover from Yorkshire Housing called today regarding an issue I had. Everything was dealt with I came off the phone feeling happy and satisfied. This lady was very emphathetic and kind and I felt listened to. So thankyou

Caroline · 13 May 2024

★★★★★ 5/5

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Spoke to ellie last week and was…

Spoke to ellie last week and was offered a house she went above & beyond for me and was so kind & understanding thank you Ellie for your help

Nicola · 11 December 2024

★★★★★ 5/5

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Jennie from Yorkshire Housing the…

Jennie from Yorkshire Housing the communities representative has done absolutely great at the Ings Garth community centre. She has helped people with their problems and new friends have formed from the coffee mornings she set up 5yrs ago. Jennie Is well liked in our community and beyond.

Shirley · 19 November 2025

★★★★★ 5/5

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Housing application

Very informative from start to finish in relation to the property . Ellie was very supportive when going through everything and all the administration side of things. Very grateful for the opportunity to become tennants.

Elizabeth · 2 September 2024

★★★★★ 5/5

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Dealt with Ellie Moxon

Dealt with Ellie Moxon, my youngest daughter was in hospital when Ellie called to discuss housing. She was very patient and understanding. She also put my mind at ease about moving to a different area. She has excellent people skills. Give her a payrise :)

Shabana · 29 February 2024

★★★★★ 1/5

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Can’t even pay rent on the official…

Can’t even pay rent on the official website.keeps crashing. Can’t set up a direct debit without giving info to a questionable person. Yet I’m sure I’ll be the bad guy the one in the wrong.

Pete · 27 February 2026

★★★★★ 3/5

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The whole process was easy thanks to…

The whole process was easy thanks to good communication, clarity, and a few other factors.

Est · 23 July 2026

★★★★★ 5/5

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Nicola has been amazing helping me…

Nicola has been amazing helping me complete my application/ assessment.She’s kept me up to date on everything that’s going on and how long things are taking on the house.If I had any questions I could always get in touch and she was always there to answer them.Thank you Nicola

Reme · 16 November 2023

★★★★★ 1/5

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Fobbed off…

Disappointed by the way my repair has been handled.We moved from council to HA to a lovely but unfamiliar place on 19th August. We discovered the bathroom floor is rotten, wet, has movement and appears to be unsafe. I reported it the very same day. It was deemed 'urgent' by customer service. To date not one representative from Yorkshire Housing have shown any interest or concern about this. I however, have contacted them several times regarding this matter and yesterday this is what I received:'I have booked in an appointment on 31 October in the afternoon, to look at the bathroom floor and bath panelPlease note, depending on the scope of works required they may need to order materials and attend on another date to complete the works'Really!! I've provided photos and to a qualified joiner I'm pretty sure they would be able to ascertain what materials they may need to bring 'just in case'.I have a daughter who has learning difficulties and autism, from day one she refused to use the bathroom because in her mind it's 'dangerous', so for 6 weeks we have had to travel 15 miles in order to use someone's shower/bath twice a week. This is just not acceptable, what should be a new begining for my daughter and I, it is now on hold. Can't use the bathroom fully and can't put carpets down with the cold weather approaching. My experience so far is that YHA don't appear to care, that is not what I expected!! You can not fob people off with a vague email, to cover yourselves, it's insulting.If you don't have the qualified personal to carry out the work at least be straight with people.It appears I can't submit photos here?

C.E · 4 October 2024