Yorkshire Housing Leeds reviews

★★★★★ 1/5

Trustpilot

Fobbed off…

Disappointed by the way my repair has been handled.We moved from council to HA to a lovely but unfamiliar place on 19th August. We discovered the bathroom floor is rotten, wet, has movement and appears to be unsafe. I reported it the very same day. It was deemed 'urgent' by customer service. To date not one representative from Yorkshire Housing have shown any interest or concern about this. I however, have contacted them several times regarding this matter and yesterday this is what I received:'I have booked in an appointment on 31 October in the afternoon, to look at the bathroom floor and bath panelPlease note, depending on the scope of works required they may need to order materials and attend on another date to complete the works'Really!! I've provided photos and to a qualified joiner I'm pretty sure they would be able to ascertain what materials they may need to bring 'just in case'.I have a daughter who has learning difficulties and autism, from day one she refused to use the bathroom because in her mind it's 'dangerous', so for 6 weeks we have had to travel 15 miles in order to use someone's shower/bath twice a week. This is just not acceptable, what should be a new begining for my daughter and I, it is now on hold. Can't use the bathroom fully and can't put carpets down with the cold weather approaching. My experience so far is that YHA don't appear to care, that is not what I expected!! You can not fob people off with a vague email, to cover yourselves, it's insulting.If you don't have the qualified personal to carry out the work at least be straight with people.It appears I can't submit photos here?

C.E · 4 October 2024

★★★★★ 5/5

Trustpilot

Many thanks for Sarah R for all of her…

Many thanks for Sarah R for all of her help on the phone today. She booked an emergency repair in for me, then also booked in a separate appointment for a lesser issue. Sarah was very helpful and easy to talk to. Thanks again, your assistance was very much appreciated.

John · 19 October 2023

★★★★★ 5/5

Trustpilot

Has a great experience selling my house…

Has a great experience selling my house through Yorkshire housing. Dealt with Liam and he was there every step of the way and so quick to respond, his customer service skills were above and beyond. Thank you

Lauren · 11 July 2024

★★★★★ 5/5

Trustpilot

I found Mia and staff helpful and…

I found Mia and staff helpful and patient guiding me through all the different paperwork and questions needed to forward my housing application with success I am looking forward to becoming a tenant

Angie · 28 February 2026

★★★★★ 5/5

Trustpilot

Excellent service provided by Ellie

Ellie provided an excellent service and helped me in such a difficult situation. I'm so grateful for the help and assistance given. There were some delays as the home I had applied for was a new build but Ellie kept me updated at every stage of the process

Paul · 27 October 2023

★★★★★ 5/5

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I am very with Elaine and the service I…

I am very with Elaine and the service I received from her, she’s very professional and friendly and she makes me feel very comfortable, she is accept to the company and I wish I could meet her. Thanks so much Elaine

Sarah · 28 March 2024

★★★★★ 1/5

Trustpilot

I wish I had never heard of YH

I wish I had never heard of YH. I feel nobody there takes anything seriously, and communication is terrible. After living in my property for one year, I have had constant major works carried out for almost eleven months. I have been constantly on the phone, waiting in for workmen, if they turned up, the mess and upheaval, jobs not being done correctly then waiting again for someone else to put it right, I could go on forever but just had enough. My next step will be going to the local MP and Ombudsman

Stuart · 30 August 2024

★★★★★ 1/5

Trustpilot

ABSOLUTELY SHAMBOLIC SERVICE NOW

It is absolutely disgusting how much personal information you are obliged to give over the phone now simply to book a repair. You should not have to repeat back to the call handler your name, address, date of birth, phone number and email address to someone who is working from home with god knows who listening in the background. I get that you have to answer certain security questions but demanding this amount of personal information is not only unnecessary but completly stupid and you should only be asked to answer a maximum of 3 questions which depends on whether or not you get to speak to someone with more than 1 brain cell but unfortunately I often end up with the ones that are not afforded this luxury. There needs to be bettter staff training to stop over zealous staff from requesting all this information especially in this day and age of identify fraud as not all your staff do wear headphones like they are supposed to as you can often hear background noise. I have been a tenant of YH for over 23 years and the way it is run now since covid which is obviously solely from people's spare bedrooms, living rooms or kitchen tables is absolutely shambolic. You don't mind putting the rent up by nearly £500 a year though do you?

Xxxx · 29 August 2024

★★★★★ 5/5

Trustpilot

Vicky was great from the beginning and…

Vicky was great from the beginning and made me feel very at ease with the moving process, and Karen on sign up was really nice too so I can only can only say good things.

Chris · 4 July 2024

★★★★★ 1/5

Trustpilot

Bad bad housing association

Bad bad housing association, I emailed ceo over a house to rent, it was passed into 4 diffrent managers, tyen I got a offer letter before I'd even viewed which I was waiting for, no organisation or care, complaint raised not impressed , not a good landl9rd,

Kyle · 10 October 2025

★★★★★ 5/5

Trustpilot

I got a really really good person on…

I got a really really good person on the phone from Yorkshire Housing and she helped me a lot and got patient with me because my English is not very good but she really understands and spoke very slow for me to understand…

Laurentiu · 22 January 2024

★★★★★ 1/5

Trustpilot

do not deal with any complaint you make…

do not deal with any complaint you make or follow it through instead brush it under the carpet they only care about getting rent money do not protect you if you are living amongst anti social behaviour neighbour next door started a hate campaign against me soon as i moved in she was informing the neighbours that she has tried with me she has never introduced her self absolute lies to convince people i am not okay and i need support with communication i really do not know i moved here after fleeing a violent relationship to come to this hell she parties on regular basis very loud and noisy the neighbours all believe her lies and support her actions she is very good at playing the victim when in fact i am the victim i have to live next door to her its hell know one introduced there self to us when we moved here we was not wanted here i quickly realised that only came to our door months after moving in to ask about my missing cat just to be nosy they offerd to help which i was very grateful for and returned my kindess with marks and spencers gifts costing me over £250 after that i got messages saying you need our support and they have been talking about my grass been overgrown ect making out i cant cope based on tall grass the reason why is because of the intimadation from neighbours when i do go out so that is why the garden as gone to pot because i just feel like i cannot even use the garden the banging on wall all the time once i had to check into hotel to escape the noise it was keeping me up all night i after to keep curtains closed because she comes right up staring through to intimidate me if we open windows they look up as though where not allowed to open windows she me cut my grass then phoned council to say i need support they also did damage to my garden by her family members car she laughed for two days about that she knows exactly what she is doing a controller bully always in my business had water thrown on my door dog bones chucked in my garden to choke my cat luckily i managed to get it out of his mouth slandering my name round the estate to encourage more bullying staring into my teenage daughters room calling her a creep bins getting stolen rubbish chucked in garden the list goes on i will be glad to get away from company and the worst street i have ever lived rough as hell Leeds new build Bramhope council estate rough as hell full of bullies all cliquey and stick together i am a easy target for them to bully because i have no family here i will be glad to leave never again me and my daughter been harassed from day one

Caraline · 13 August 2024

★★★★★ 5/5

Trustpilot

Impressive

Wow, what a straight forward easy application. Literally got a call this afternoon regarding a property and by 16:45 the tenancy was signed and the keys handed over. Can not fault the process so far. Thank you Nichola for your speedy service today.

Rachel · 4 January 2024

★★★★★ 2/5

Trustpilot

they dont seem to listen about what us…

they dont seem to listen about what us customers say about a few things

Denise · 3 July 2026

★★★★★ 5/5

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Extremely satisfied really helpful and…

Extremely satisfied really helpful and polite really recommend for any one

Simon · 22 July 2026

★★★★★ 1/5

Trustpilot

Bought a house with shared ownership…

Bought a house with shared ownership and now they are raising rents a combined amount of 9.6% in the first year. Charging me a service charge when I know that Taylor Wimpy hasn't completed the site and so has had to agree not to charge until work is complete. But Yorkshire Housing are still pocketing the money. My garden floods, my front door doesn't keep the cold out, stairs creek but as long as they keep pushing up costs they don't care.Wow the request you have sent is to try and get the review taken down. I have sent you the address you have it on record. Would you like me to follow up with a YouTube video as well?Update: It's a shame I have had to go to the lengths of writing a review's like this to get anything done. So initially we got some help. This is a small amount of money for the garden that really doesn't do anything of which they took £50 to do a form filling session for me to ask permission and put plans to fix a faulty garden and put up a shed. I have paid but haven't filled anything out because none of the other issues have been fully sorted out.1. Dead stick collection courtesy of Pudsey Landscaping are still dead and have not been resolved.2. Soffit has still not been finished and hole sealed since the birds moved out.3. Faulty front door all we've had is an offer of another crap door from IG or £1000 towards a door. Which won't buy a door as they're around £1500. So apparently I have to stump up for that. Not really a lot of point replacing a faulty ignition door for another soon to be faulty IG door.4. Kitchen cupboards are out of plumb and need realignment. 5. Water damage to a cupboard base due to loose plumbing because I tightened it up and didn't tell them despite me not fitting any pipework is apparently not being honoured.6. Victoria who was initially very helpful will not answer or return calls.7. I'm being pestered by Roy to fill out the form for the garden whilst nothing is being done in return.Positives1. Creaking stairs have been repaired. I'm pretty much at the end of my patience with this situation.If you're thinking of doing shared ownership just be aware of:Ridiculous high rent increases.You get no help with maintenance or repairs despite you paying rent on the part you don't own. (Double standards to be fair)Branded a problem customer if you point out issues.You need permission for any changes even a shed and you have to pay.No one really cares. They just want money.So the only way I see you can solve the issue is run the property into the ground so it ends up with a low value buy them out if you can live like that. Or sell the house.I also encourage others in similar situations to lobby your MP. I have met a chap called Phil who is very helpful but I feel his hands are tied.

JOHN · 22 July 2024

★★★★★ 5/5

Trustpilot

I had a wonderful experience with…

I had a wonderful experience with Yorkshire Housing. Mia handled my application so well and supported me with the necessary furniture etc to move and settle in. God bless you abundantly Yorkshire Housing.

Gifty · 19 September 2026

★★★★★ 5/5

Trustpilot

Amazing service received from Nichola

Nichola was absolutely fantastic! She helped me went trough the whole process of application and made everything smooth and easy. She was very informative, patient, polite and had amazing positive attitude. I am absolutely happy with service I’ve received from Yorkshire Housing and Nichola

Anna · 24 October 2023

★★★★★ 5/5

Trustpilot

Lost all faith in Yorkshire housing…

Lost all faith in Yorkshire housing really, well until today. Thank you Sophia your customer service is first class. Thank you so much 💗

Julie · 15 October 2024

★★★★★ 5/5

Trustpilot

Brilliant service

Spoke to Lorna, at customer service and she was absolutely fantastic. Cheerful and pleasantly mannered answered my queries and tried her best to set up an appointment with the relevant repair team.Thank you Lorna and Yorkshire Housing.

Zia · 20 February 2024

★★★★★ 5/5

Trustpilot

If you have any questions, ask before signing the contract

Today we spoke with Ellie, who was very nice and helpful, everything went smoothly, she was very polite, she answered all our questions in a friendly and professional manner, we are very pleased and can't wait to see our new home...

Arkadiusz · 21 October 2025

★★★★★ 5/5

Trustpilot

Very helpful especially with it been my…

Very helpful especially with it been my first time moving out.

Ella-mae · 22 June 2026

★★★★★ 1/5

Trustpilot

Absolutely disgusting behavior from…

Absolutely disgusting behavior from housing officers such as Henna Josie bunch of bullies. Don't like to help there tenant resolve issues just chose to not believe you and now ive finally moved thank God. It is now happening to the tenant in my old address. Ridiculous you think you can get away with this behavior all the time with no reprimands after nearly taking my own life and my mental health being at it worst EVER due to Yorkshire Housing. Genuinely stay clear of this association full of bullys

Shanice · 25 April 2023

★★★★★ 5/5

Trustpilot

Spoke to Ellie moxon in signing up to…

Spoke to Ellie moxon in signing up to our property and she was so helpful and polite answering all our questions and did so in a very good timeframe, very pleased with the level of customer service!

Amber · 30 January 2024